Razer Support

Discussion in 'General Discussion' started by technokat, Nov 9, 2014.

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  1. centralhitPrune233

    centralhitPrune233 Active Member

    Are you guys sure this stuff isn't covered in the warranty? It really sucks this is happening but maybe you guys are owed a replacement?
  2. I'm going to ignore the part where you tell me what I should and should not be doing for the sake of brevity.

    The whole point of the thing is that it's on you all the time, in order to track steps and receive notifications from the phone, among other things. Constant on and off defeats the purpose.

    And since a large majority of Razer early adopters are PC gamers, then they absolutely need to have considered that when purchasing materials.

    Plus, I'm pretty sure that kind of stress on the materials would lead it just to snap inside of a week anyway.

    Jeez, lots of people willing to tell others how they should be living.
    Liambc3, pecosROB, mkdicki521 and 5 others like this.
  3. This is really disappointing. As many have said, it's part fitness band, and designed to be left on all the time, even when you're sleeping, right? I'd really like a response from Razer on this. It looks like that after 1 week?? Pass.
    scvguan and Tengu like this.
  4. Jaegur

    Jaegur New Member

    Wow, looks like I dodged an expensive bullet.

    Yeah, this thing, the way Razer made it sound, is meant to go everywhere with you, do anything you're doing. Sitting at your computer playing video games should have been one of the first issues addressed as far as build quality goes, seeing as who their main fanbase is. Unless of course you're a console gamer.
  5. SquidTrooper

    SquidTrooper Active Member

    That build quality... that's pretty unacceptable. They probably should have opened the Beta further. Even then, not sure if they are just ignoring some. Maybe it's not their fault, possibly the Beta testers weren't very good at english. (No offence to any Beta testers, just... yeah... ya know... um... awkward.... I'M SORRY PLEASE FORGIVE MEEEE!)
  6. SquidTrooper

    SquidTrooper Active Member

    Seriously though, A very disappointing first wave. Too much is going wrong. Hopefully this changes for the next wave this Tuesday.
  7. Jaegur

    Jaegur New Member

    I don't think it has time to change. These are likely issues that people will have to deal with, then will be sorted out in Nabu 2: The Return.

    Again, love razer, but when wave 2 goes on sale they will have made a cool 1 million bucks inside of a half of a month, on one product. If they chalk the wear/tear of a week up to the users, and if the bands aren't warranteed for something that technically isn't their fault, they have no obligation to replace the units.
    ToMisbehaveiAim likes this.
  8. Wait, I just want to be clear. This did happen because of contact with the desk, right?
  9. SquidTrooper

    SquidTrooper Active Member

    Indeed. If they can't fix it, they'd better damn well warrant it. They are making a lot of money, but shouldn't be greedy.
    Nanoforge and Jaegur like this.
  10. SquidTrooper

    SquidTrooper Active Member

    Here you all are, a quote from the warranty. Under the section of 'NOT Covered by the warranty'

    • cosmetic damage, minor cosmetic abnormalities (including minor pixel abnormalities) and normal wear and tear, including (without limitation), scratches, dents and chips.
    - See more at: http://www.razerzone.com/warranty#question7

    If you believe this is not normal wear and tear then I suggest try contacting them, see if you can get a replacement/fix.

    Hope this helps!
  11. Jaegur

    Jaegur New Member

    Hopefully they will take care of folks, or give refunds if this is simply a case of poor build quality and not just a few bad apples. But, legally, they can say it's not their problem.
  12. EODeuce

    EODeuce Active Member

    It seems like only a few people out of the first 5000 are having issues. It's possible that most of them are working and holding up just fine. I for one am very happy so far. I was expecting a few bugs like any new product usuall has. They are never all found in beta. It seems like Razer is working hard to fix everything quickly and keep everyone happy. All I'm saying is report your problems and give them a chance to fix it before bashing them in the forums. If it does turn out to be a quality issue for all of them then I'm sure they will take care of it.
    Haltus Kain and pecosROB like this.
  13. Khetix

    Khetix Active Member

    I'm curious to see if other's have this issue, of if just a few had this problem. Either way, I'll try to remember to be a bit gentle on it when I get one. :stuck_out_tongue_winking_eye:
  14. It's mainly an assumption, but I haven't had anything hit it on that spot otherwise.

    This is reporting the problem. If you see it as bashing, there's little I can do about that. But I really don't see how they can take care of it without completely redesigning the product and replacing all the prematurely damaged units.

    That'd be an ok assumption, but it's pretty well known that only a few users of any product/game/whatever visit the forums and take the time to leave feedback. I doubt that changed very much even with the hoops required to jump through in order to receive one of the early units. So far I've seen at least 4 people here who've had problems similar to mine. Guessing at the number is really only just guessing.

    Listen, I'm a fan of Razer just like everyone else here. I've loved all the other products I've ever bought; that's why I was willing to jump through the hoops to get one of the first batch to begin with. Although I'm not a rabid fanboy, they are a company who's work I appreciate. So, it's fine to blame my habits for the issue rather than looking at other options but the whole reason I took the time out of my day to make a thread in the first place was to A)make sure the company is aware that some users are having issues (assuming they read these forums), and B)let other hopeful owners that there could be problems with it standing up to normal use.
    Last edited: Dec 14, 2014
  15. EODeuce

    EODeuce Active Member

    Posting it in the forum is not reporting the problem. This is what Razer|Technokat said about reporting in another thread.
    Haltus Kain likes this.
  16. Sure, and that would be the way to go if I was asking for support. But I'm not, because there's nothing support can do. It's not a technical issue, it's a build issue. Which has been set in stone long before the first wave ever reached their warehouse for shipping.

    Even if they'd be willing to send me a brand new one, I don't care to go through the RMA process and the new one is made from the very same materials so nothing is like to change.

    I tried to make this clear from the outset, but I'm not here to fight with anyone or attack anybody's beloved Razer. Surely this board can be for more than a echo chamber for how great everything is all of the time.
  17. EODeuce

    EODeuce Active Member

    I wasn't trying to argue with anyone either. I just want all problems to get reported properly so it can be fixed. Even if you aren't interested in getting a new one, reporting your problem will help show how many of them are actually bad and maybe they will decide to redesign and replace units if they have enough complaints. That actually happened with the Jawbone UP. I was working for at&t at the time the first one came out. A few months after the release, we had to stop selling them. Anyone that purchased one was given a full refund from Jawbone and still got to keep the UP. A few months after that it was re released. But that can only happen if people report the problems.
    Haltus Kain likes this.
  18. SWaller89

    SWaller89 Member

    lol wrestle alligators.

    also, I've never heard of a survival bracket before. Time to google it.
    cesar_razer likes this.
  19. Fair enough. I'll send in a report ticket. Will update the thread with the response.

    Edit: On a completely unrelated note, I just noticed Razer is still using one of my game screenshots for some of their banner ads.
    Last edited: Dec 14, 2014
    EODeuce likes this.
  20. cesar_razer

    cesar_razer Member

    The survival braclet just provides a good barrier between hand and nabu. Its also thick enough to absorb impacts away from the Nabu.
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