Razer wallet issue

Discussion in 'Razer Support' started by Tenkou, Dec 7, 2018.

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  1. Tenkou

    Tenkou New Member

    Hello, I am experiencing a problem regarding the use of razer gold website. The website notified me that I do not have a wallet. So I followed the steps it showed me until I am required to confirm my region. I confirmed it and nothing happened after it shows me a 'tick' sign but it still notifies that I do not have a wallet. So I tried relogging my account and unfortunately nothing changes. I believe this is the website having a problem?.. because I do not seem to have any issues regarding my internet connection
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there. Can you post a screenshot of the issue? Also, have you tried to contact Razer Gold support?
     
  3. Tenkou

    Tenkou New Member

    As in the screenshot i attached. You can see that I have confirmed my region "Malaysia" and it shows me the tick sign which I assume to be as "confirmed". But the problem occurs when no matter if I relog or not, my account keeps informing me that I have no wallet with Razer as if you look on the top right of the website.
     

    Attached Files:

  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the screenshot. Have you tried to click on proceed? Also, please try another browser and let me know how it goes.
     
  5. Tenkou

    Tenkou New Member

    So I tried on Microsoft edge's browser, and it finally works fine. Looks like the problem only occurred in my Google Chrome. Thank you so much for the help :wink_:
     
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Good to know it's fixed. Let me know if you need more help.
     
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