RBS 8550U - can't suspend after firmware update

Discussion in 'Razer Support' started by rushheatRichCarmine097, Mar 25, 2018.

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  1. Hi all,

    I updated my Razer Blade Stealth Intel 8550U to the latest firmware. I updated with the RazerUpdater_v1.1.0.4_H4-BIOSv0302 available here

    Since i updated, I am having issues suspending my laptop. I have a dual boot Ubuntu 16.04LTS / Windows 10 and both OSes have the same issue: The laptop does go into suspend (status LED turning grey) but wakes up after about 0.3 second (status LED turning green). I have looked around the log files of both OSes and I can't find out what causes the wake up. My laptop has not been able to remain in suspend since I updated my BIOS with this version. I did not have this issue with the older firmware that came with my unit (version 1.0).

    I was able to get feedback from another RBS 8550U owner who also updated and he/she reported issues suspending too. Does anybody else have this problem?
     
    jackcastrov and pancholr like this.
  2. Asten__

    Asten__ Active Member

    Greetings!
    I just installed the very same Update (Thank you Razer for providing the Specter fix!!) and everything works perfectly - even the sleep mechanism.
    What i dont get is that at least when tested via geekbench, the system actually scores higher now! ;)
     
  3. Asten__

    Asten__ Active Member

    Actually, come to think of it .. it might not be the firmware update at all - even tough it is strange the issue only appeared after you updated the firmware. note that on my system, some bios settings were reset after flashing - so you could check all those settings. Also, check out these MS tools (mit might be that a driver is keeping your nb form sleeping):
    powercfg -lastwake and powercfg -requests (i think you need to run it elevated); also run a dxdiag and check the drivers. There is also a win10 troubleshooting tool for a computer having problems with sleep - its under control panel - troubleshooting - all items - power (you can find it in the classic and in the metro version of the system settings)

    hope that helps!
     
  4. Thanks a lot for the info!

    I will investigate if there is anything wrong on my side. I did go through the BIOS and I do not see anything that would cause this. I am not an expert when it comes to ACPI but I have debugged strange wake ups before and I was always able to figure out the cause. Not this time though :-/ I am probably doing it wrong.

    Just FYI, this is the post I am referring to when I said that somebody reported some weirdnesses with going into suspend:
    https://www.reddit.com/r/razer/comm...meltdown_and_spectre/?st=JF5QQ1DW&sh=397ac0d3

    This is a snippet of my linux logs:

    Code:
    Mar 26 05:28:16 benjob-blade kernel: PM: Syncing filesystems ... done.
    Mar 26 05:28:16 benjob-blade kernel: PM: Preparing system for sleep (mem)
    Mar 26 05:28:16 benjob-blade kernel: Freezing user space processes ... (elapsed 0.003 seconds) done.
    Mar 26 05:28:16 benjob-blade kernel: OOM killer disabled.
    Mar 26 05:28:16 benjob-blade kernel: Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
    Mar 26 05:28:16 benjob-blade kernel: PM: Suspending system (mem)
    Mar 26 05:28:16 benjob-blade kernel: Suspending console(s) (use no_console_suspend to debug)
    Mar 26 05:28:16 benjob-blade kernel: PM: suspend of devices complete after 1285.961 msecs
    Mar 26 05:28:16 benjob-blade kernel: PM: late suspend of devices complete after 21.623 msecs
    Mar 26 05:28:16 benjob-blade kernel: PM: noirq suspend of devices complete after 44.090 msecs
    Mar 26 05:28:16 benjob-blade kernel: ACPI: Preparing to enter system sleep state S3
    Mar 26 05:28:16 benjob-blade kernel: ACPI: EC: event blocked
    Mar 26 05:28:16 benjob-blade kernel: ACPI: EC: EC stopped
    Mar 26 05:28:16 benjob-blade kernel: PM: Saving platform NVS memory
    Mar 26 05:28:16 benjob-blade kernel: Disabling non-boot CPUs ...
    Mar 26 05:28:16 benjob-blade kernel: smpboot: CPU 1 is now offline
    Mar 26 05:28:16 benjob-blade kernel: smpboot: CPU 2 is now offline
    Mar 26 05:28:16 benjob-blade kernel: smpboot: CPU 3 is now offline
    Mar 26 05:28:16 benjob-blade kernel: smpboot: CPU 4 is now offline
    Mar 26 05:28:16 benjob-blade kernel: smpboot: CPU 5 is now offline
    Mar 26 05:28:16 benjob-blade kernel: smpboot: CPU 6 is now offline
    Mar 26 05:28:16 benjob-blade kernel: smpboot: CPU 7 is now offline
    Mar 26 05:28:16 benjob-blade kernel: ACPI: Low-level resume complete
    Mar 26 05:28:16 benjob-blade kernel: ACPI: EC: EC started
    Mar 26 05:28:16 benjob-blade kernel: PM: Restoring platform NVS memory
    Mar 26 05:28:16 benjob-blade kernel: Suspended for 3.423 seconds
    Mar 26 05:28:16 benjob-blade kernel: Enabling non-boot CPUs ...
    Mar 26 05:28:16 benjob-blade kernel: x86: Booting SMP configuration:
    
    Anyway, thanks a lot for replying! I appreciate it.
     
  5. I have tried putting my laptop to sleep after disabling all wake up capabilities. I did this on linux (sorry linux is just more user friendly for me) and my laptop still shows the same behavior: wakes up immediately.

    Code:
    root@benjob-blade:/proc/acpi# cat /proc/acpi/wakeup
    Device    S-state      Status   Sysfs node
    RP09      S4    *disabled  pci:0000:00:1d.0
    PXSX      S4    *disabled  pci:0000:3b:00.0
    RP10      S4    *disabled
    PXSX      S4    *disabled
    RP11      S4    *disabled
    PXSX      S4    *disabled
    RP12      S4    *disabled
    PXSX      S4    *disabled
    RP13      S4    *disabled
    PXSX      S4    *disabled
    RP01      S4    *disabled
    PXSX      S4    *disabled
    RP02      S4    *disabled
    PXSX      S4    *disabled
    RP04      S4    *disabled
    PXSX      S4    *disabled
    RP05      S4    *disabled  pci:0000:00:1c.4
    PXSX      S4    *disabled
    RP06      S4    *disabled
    PXSX      S4    *disabled
    RP07      S4    *disabled
    PXSX      S4    *disabled
    RP08      S4    *disabled
    PXSX      S4    *disabled
    RP17      S4    *disabled
    PXSX      S4    *disabled
    RP18      S4    *disabled
    PXSX      S4    *disabled
    RP19      S4    *disabled
    PXSX      S4    *disabled
    RP20      S4    *disabled
    PXSX      S4    *disabled
    RP21      S4    *disabled
    PXSX      S4    *disabled
    RP22      S4    *disabled
    PXSX      S4    *disabled
    RP23      S4    *disabled
    PXSX      S4    *disabled
    RP24      S4    *disabled
    PXSX      S4    *disabled
    RP14      S4    *disabled
    PXSX      S4    *disabled
    RP15      S4    *disabled
    PXSX      S4    *disabled
    RP16      S4    *disabled
    PXSX      S4    *disabled
    RP03      S4    *disabled  pci:0000:00:1c.0
    PXSX      S4    *disabled  pci:0000:01:00.0
    GLAN      S4    *disabled
    XHC      S4    *disabled  pci:0000:00:14.0
    XDCI      S4    *disabled
    HDAS      S4    *disabled  pci:0000:00:1f.3
    
    BTW, just in case it is not clear, my screen does turn off but the computer is not in sleep state S3.

    The reason I am doubting this is an issue with the driver is because the issue reproduces on both my OSes: linux and Windows. I didn't update either driver. The only thing that happened since this started happening is the BIOS update :-/
     
  6. Asten__

    Asten__ Active Member

    Hi!

    Sorry i just assumed you are using windows - i am afraid i cant help you much more than tell that i do not have the issues (at least under windows) -- I get the sleeping thing with the system really turning off and the led falshing like it should in the manual.. strange..
     
  7. free_refil

    free_refil New Member

    Yes I had this same issue, same system. The day I installed the FW update, at the end of my work day, I unplugged my power cord as per usual, closed the screen, placed it in my laptop bag, then went home. When I went to use it about 2 hours later at home, I pulled a smokin' hot RBS out of my bag to find it was still on and basically cooking itself to death. I played around and noticed the same symptoms you're having now. However, a few days later, and it's no longer doing the same thing. I'm not sure what I did to resolve it though, it must have resolved on its own...
     
  8. free_refil

    free_refil New Member

    Nevermind, experienced the same issue last night, and now my CPU fan is rattling. On the line with support now...
     
  9. The problem fixed itself for me and I clearly do not understand what happened. It has been working consistently for the past 24 hours.
    I did get a microcode update on my Ubuntu and things started working again shortly after. What really confuses me is, it seems to have fixed the problem on Windows too.
     
  10. I take that back, the problem has returned... It did work for about 36 hours but I am now unable to suspend again.
     
    free_refil likes this.
  11. After some debugging, it looks like my laptop only successfully goes to sleep if connected to my USB-C docking station. It doesn't matter if the docking station provides power or not. My laptop does go to sleep and remain in sleep when docked and it goes to sleep and wakes up immediately when not connected to it. I observe the same behavior on both Windows and Linux.

    I have no idea if this is relevant but it is possible my docking station was connected when I did the firmware update. I would attempt re-flashing the BIOS if the razer updater let me.
     
    free_refil and vistar like this.
  12. free_refil

    free_refil New Member

    I also had a USB-C "docking station" plugged in while doing the firmware update. It is a LETSCOM 8-in-1 USB-C hub. I am sending the laptop off for RMA this evening as I have once again pulled the laptop from it's bag piping hot.
     
    Last edited: Apr 2, 2018
  13. I really hope I don't have to RMA my laptop for this!
    Just in case it helps, my docking station is a IOGear GUD3C03
     
  14. I would like to mention that I called support twice about this (case 01736442 and case 01761699).
    It has been a few weeks now and I have not heard anything back from Razer. I would really appreciate some kind of acknowledgment from someone at Razer.
    Now, I have passed the 30 days to get my money back on my laptop. Fortunately, I used an Amex card which should let me get my money back for an additional 30 days. So, at this point, it is becoming important for me to know if there is a fix coming my way (= the ability to flash my BIOS again - with the same version). If I need to send the laptop back then it would be easier for me to just get my money back. I will accept whatever the answer is, I just would like to know. Thanks.
     
  15. vistar

    vistar Active Member

    If someone is willing to dump their BIOS (before the update), I can explain how. Then it can be flashed on yours if you would like to give it a try.
     
  16. I was worried it would void my warranty but because of the lack of response from Razer (support finally replied to me yesterday...), I did try to fix it myself. I successfully re-flashed the BIOS (with the same version: 3.0.2) but it didn't fix my problem. Unfortunately, I was NOT able to re-flash the Intel Management Engine. I guess the problem could come from it... I have spent way too much time looking at this. At this point, I will just be waiting a few more days for a solution from Razer. If none comes I will take my money elsewhere.

    EDIT: Sorry, I am frustrated about this situation but it is no excuse for forgetting to thank you. Thanks a lot for offering to help. This is very nice of you!
     
    Last edited: Apr 11, 2018
    vistar likes this.
  17. free_refil

    free_refil New Member

    I just received my laptop back from Razer. They replaced my motherboard, heatsink/fan, wifi card, and display. Everything seems to be running fine now and goes to sleep as expected. They replaced the display and wifi card because I had a lot of issues with the WiFi cutting out as well as random display glitches where the screen would flash. It appears to all have been resolved so far! ::knock on wood::
     
  18. I am glad your problem got sorted out. Since I was/am not willing to loose my laptop for weeks, I am still having this suspend issue :-/

    Razer support did contact me and told me they were still waiting for an answer from engineering. I then expressed my desire to have a new unit shipped to me so I could transfer the data and send back the defective one. Razer support declined this proposition:

    I was not satisfied with this reponse, so I contacted Amazon, here is the chat transcript:

    It took me 17 minutes to resolve the situation with Amazon. I have been talking to Razer for almost 1 month. This is why I will continue shopping at Amazon and buy another brand.

    This is so sad because this Razer Blade Stealth is the laptop I wanted, I was so excited when I got it but Razer support killed it for me.
     
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