Greetings everyone!! I've seen numerous questions about shipping information, order information and people wanting to make sure that their CES orders were successful. So I wanted to put together a little "read me" for the most common questions. As a side note: these answers are still completely valid for any other orders in the future as well. Please make sure you check all avenues available to you instead of posting to Razer Insider, since this is not a support site. Enjoy your new items!! 1) Was my order successful? ~ If you received a comfirmation e-mail with your order information showing your order number, then yes, your order should've been successful. 2) How do I know the status of my order? ~ First, you can look it up online by going to the main RazerStore site and look into the upper right corner, there's a small symbol with the word "help" click on that and choose "order status" from the drop down menu. Then login with your Razer ID / password and the most recent information should be brought up, if it is not brought up then find the most recent order in the list. If your CES order is not listed but you did receive the confirmation e-mail then I would give it a couple days and check the system again just because there's such a high volume right now. 3) How do I know when my item ships? ~ There are two ways: First, you will receive an e-mail from Razer telling you that your item has been put into the mail and that gives you a link you can click on to track the shipment. It can take up to 24-36 hours for those tracking links to work correctly due to the fact that the company moving the item may not update in a timely manner. ~ Second, you can use the method from question #2 and find your order status information in the online store and once your item was handed off to the shipping company then the Razer website will also reflect this. The same tracking link will be listed on the order status page, though once again it can take time for the shipping company to update on their end, so be patient. 4) What if I received a confirmation e-mail but can't find my order, never receive a shipping notification and it's already been 3-5 days passed? ~ If this is the case for you, then I would recommend contacting Razer Customer Support with your order number, what you purchased, the date you made the purchase and what kind of payment method you used (not the card numbers, NEVER SEND CARD NUMBERS) and allow them to assist you in finding out what the delay has been. 5) What if I never received a confirmation e-mail for my order? ~ If you are certain that you did everything correctly on the website during the CES sale and you saw the screen telling you that your order was complete that offered your order number at the end (I hope you took the time to either print it or wrote down the order number) and did not receive a subsequent e-mail telling you that your order was completed then I recommend contacting Razer Customer Support describing your issue and letting them help you investigate what may have gone wrong. If you did remember to print, or write down, the order number from that web page then please include that information as well so they have something to go off of. 6) I made an order, but my credit card wasn't charged yet. Is anything wrong with my order? ~ Most likely there's nothing wrong with your order. The charges won't go through on your card until your item is being shipped. With the heavy volume of products being shipped out it could be a few days until they get yours into the mail, so it could take a bit of time for the charges to go through. However, if you don't see any changes at all to your order when checking the status please contact Razer Customer Service to obtain specific information regarding your order.