Wifi Issue with the 2016 Razer Blade

Discussion in 'Systems' started by krak3nnnn, Jun 10, 2016.

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  1. krak3nnn

    krak3nnn New Member

    So I've had my Blade for a few weeks now and up to this point, the laptop has been phenomenal. Wifi at home worked great, CPU can crunch through renders, and laptop can play Overwatch. I'm happy.


    Recently I went on a business trip and ran into a huge issue with the Wifi being either super slow or constantly disconnecting. This happened during my flight and when I was trying to do work in the hotel room. I actually had to bum off of my coworker's old 2011 Macbook Pro and was majorly annoyed that this high end laptop couldn't even keep a consistent connection. I tried all the different Killer Suites, including the beta drives, and even the suite-less drivers but no joy.


    When I got back to my office, I decided to do some testing. I configured a router for 2.4 and 5 Ghz with the only changes to settings being DHCP for internet and WPA2 for security. For testing, I had set up an area in the next room over to run speed test on a few devices. The devices were Macbook Pro (2011), iPhone 6 plus, the Razer Blade (2016), and HP Folio.


    The 5Ghz band, I consistent performance across all of the devices. Exactly what I would expect. However, when I switched over to the 2.4Ghz the Razer’s wifi performance dropped significantly which would explain why my connection was horrible during my trip. I found that all of the devices aside from the Razer Blade were very consistent with download and upload speeds of approx. 6ms with 25 down and 10 down. However, the Razer Blade was at a whooping 263ms with 0.21 down and 0.08 up. What the hell right? Thinking that it had to do with the wireless card which was an issue I had on my 2014 Blade so I swapped out the Killer 1535 for the Intel 8260 and ran the test again. Still had horrible performance. Shit.


    The only other issue I could think of was the antenna. Fortunately, I had an Intel NUC laying around that I could test with. I carefully popped off the antenna connections, connected the Intel NUC antennas, powered on the machine and ran the speed test again. I held my breath and BAM, the numbers jumped up to where my other devices were at. I threw in the Killer 1535 and again, great performance. I reconnected the default antennas, ran the test again and it was back to its original slow speed. The last thing I did was walk over to the router, place the Blade right next to it and ran the test again. Instantly, the throughput shot up. It was the damn antenna.


    At this point, you might be thinking, “Okay well that sucks but that’s just one device. You could have a lemon” and to that I would usually say, “Yeah, probably.” But I was able to get another Razer Blade 2016 in the same location, same test, same everything and had the same results. This leads me to believe that there is an issue of how and where Razer has decided to place their antenna.


    As anyone else here experienced the same issues I’ve gone through?


    TL;DR
    My Razer Blade 2016 is having issues with Wifi on 2.4Ghz networks. Did some testing and found that the antenna was the issue and was able to replicate issue on a second Razer Blade 2016. This might be a design issue.
     
  2. venturePinkLacespot810

    venturePinkLacespot810 Active Member

    I'm not sure, krak3n. I personally use a 2.4 Ghz at my house because my xbox one loses connection when its a 5Ghz connection (my xbox is on opposite sides of the house from my router, and a 5Ghz connection doesn't have near as much range). Anyways, I have been using my 2016 Blade for a few weeks now, and it has been working fine on the 2.4 Ghz connection, I've downloaded plenty of games and surfed the web problem-less.
     
  3. squeeze88

    squeeze88 Active Member

    Are you using any wireless peripheral with your Razer blade? It might also be the very reason. Antennas are usually placed behind the screen to prevent inductive noise from motherboard circuitries...
     
  4. krak3nnn

    krak3nnn New Member

    I didn't have any wireless peripherals.

    Dice, did you compare the throughput of your Blade to another laptop? I did more testing on a new Asus router and found that I could get connection and surf the web just fine but when compared to my other laptops, the speed was half.
     
  5. Did you check your power saving options to make sure everything is set to high performance, etc.?
     
  6. squeeze88

    squeeze88 Active Member

    I tried your suggestion before too, but it did not help for my case. Based on what I read from other forums, it is likely due to the Killer wifi suite.
     
  7. Zwippie

    Zwippie Member

    Did u go into device settings and update the driver
     
    krak3nnnn likes this.
  8. krak3nnn

    krak3nnn New Member

    Yes I did. First thing I do on all my laptops.

    Yeah, I tried the new suite drivers, suite-less drivers, and the beta drivers from the Killer site.
     
    Last edited by a moderator: Aug 13, 2016
  9. RiverMonster

    RiverMonster New Member

    Having issues with the new blade's wireless connectivity regardless of band. I've forced it to 5, and 2.4... and in Overwatch, I get regular disconnects.

    I've updated the drivers, tried no Killer suite, tried the beta... run through updating and verifying settings on the router. It's the only machine in the house that has issue... including my wife's old 2014 Blade. So I don't know what's up with the 2016, but I'm starting to fear that I'm stuck with a dud.
     
  10. soloOrchidPink240

    soloOrchidPink240 New Member

    Having this issue as well, while doing very simple stuff : sFTP on the servers I manage, listening to music ( Spotify ).

    I also own a Macbook Pro and a iPhone 6. Each time the network failed on the Razer, I checked on my iPhone and MBP. Only the Razer had the issue.

    Only diagnosis tool I can install to try and give Razer's tech support some more info ?
     
  11. squeeze88

    squeeze88 Active Member

    Don't install the killer wireless suite from their website. You can get them from razer support separately. The one from the killer website gave me such problems too.
     
    chaturanga_93 likes this.
  12. Tereezy

    Tereezy Member

    factory restore. pretty much solves everything. i had that issue with my xps but i returned it for the razer :)
     
    chaturanga_93 likes this.
  13. Anyone have an update to this wireless issue? My blade keeps dropping connection and my Macbook does not have this problem when same distance from router.
     
  14. Tereezy

    Tereezy Member

    really? so far no issues- crossing all my fingers. maybe factory rest or go todevice settings and update the killerwan software?
     
  15. ShiverPC

    ShiverPC Member

    did u go into settings and update the driver??
     
  16. I have the same problem. If I go to the farthest point from the router in my apartment I get about 60% the speed on 2.4 ghz I get on 5ghz.
    I tested with my Samsung S6 and it gets better speeds on it in the same place on 2.4ghz.

    @krak3nnn can you specify where and how are the wifi antennas placed?
     
  17. Ridha_Baqshi

    Ridha_Baqshi Active Member

    I'm having very slow speeds on my 2016 blade ! I'm getting very high ping/lagging in Battlefield 4. I tested the speed with my iPhone and it gives me around 12 mb/s where the blade only gives 1-3 mb/s !

    Is there any solution??
     
    brendentx likes this.
  18. There is something wrong with the wireless in the Blade. I think it's more obvious when using 2.4ghz bands and/or when in environments with more walls, etc. However, I've noticed that my other devices, when in the same situations, get faster speeds and lower pings.

    I was disconnecting like every 15 minutes in Elder Scrolls Online which was really annoying as I just purchased the game. I uninstalled all of my wifi drivers, re-installed them, and have possibly noticed a difference. A lot of the slow-speeds/disconnects with the Blade seem to be somewhat random which worries me.
     
  19. liyanagech

    liyanagech New Member


    This issue isn't just the Blade, it's the same with other laptops with the Killer wireless cards.

    https://forum-en.msi.com/index.php?topic=178064.0
     
    Last edited: Jul 2, 2016
  20. MrOzzy

    MrOzzy New Member

    Probably caused by the Killer wireless card, a lot of people dislike that brand for it's wifi cards. Recommend you to get a Intel Wireless card (intel 7260/7265/8260...) M.2 version.
     
    vdruts likes this.
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