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Wireless issue with 2016 Razer Blade

Discussion in 'Systems' started by Alexatlanta, May 10, 2016.

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  1. Alexatlanta

    Alexatlanta New Member

    I have only had my system for the day. It works fine on my Comcast Xfinity 150Mb system using 802.11n. With 802.11ac (which is two to three times as fast) it will lose connectivity every 10-30 minutes.

    Anyone else having this issue or can point me to a thread to remedy this?

    I have devices that work fine on the AC band and also the N band and I reboot the router weekly.

    No new drivers are on the Razer site.

    I figure this is new user issue and hope for a driver update unless someone with Comcast might have some idea.

  2. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    I would contact razer support. We here are but meer peasents without inside info.

    On the other hand, how is the blade overall? Still waiting on mine.
  3. Brastic

    Brastic Active Member

    The Comcast WiFi router is not very good. My money is with them. You could always buy your own modem and then get a good WiFi router. This would also be cheaper. The modems are $50 on eBay or Amazon and then go find a fast WiFi router.
  4. lansan5

    lansan5 Member

    Brastic, any wifi routers you recommend?
  5. vineSinopiafresh295

    vineSinopiafresh295 New Member

    Hey, honestly I love the Apple Airports...they work so much better than the comcast router. Theirs stinks.
  6. 9377519279

    9377519279 Active Member

    Grab an Apple airport extreme. It sounds like a router issue not a laptop issue. My AC on my router is crap too, its a netgear ac router. It is awful. Steam in home streaming does not work, AC connection drops. Dont buy netgear.

    I also support enterprise Netgear managed switches. They are also awful. The way they do VLANs is absolutely backwards.
  7. PastelGraywatchsharp937

    PastelGraywatchsharp937 Active Member

    How far away are you? 5Ghz has much lower range than 2.5 and is affected by physical obstructions. Does it work fine with other AC computers?

  8. ImGummeh

    ImGummeh Active Member

    When you mentioned it disconnects every now and then it sounded like a distance issue but then again im not too sure.

    Someone else had a similar issue here, maybe you can check this out?
  9. Alexatlanta

    Alexatlanta New Member

    Per the question of distance, I am sitting 6 feet (2 meters) from my wireless router in my home office. The bandwidth is great. I get about 120Mb throughput when it works. But give it 10-30 minutes on AC and it will bail. N? Works until the wife bangs on the door and says "Stop playing with your new toy".

    Funny. My Apple devices hated the N network and work well on the AC. My Razer devices (a 2013 one and my new shiny 2016 that attracts finger prints) don't like AC (not that the 2013 had AC).

    And some initial feedback... the problems with high res on some applications is bothersome. I really wish the system were 1920x1080 rather than the high res it has. The CPU seems not really faster than my older 2013 model.

    Either I have the world's most oily fingers (not looking for feedback on this) or this damn screen and case are more sensitive than prior models.

    The silly colors for the keyboard... gotta say... I thought this was as dumb a marketing scheme as I ever saw. But, I really like it. Given my 2+ years on the older system. I AM SICK OF GREEN KEYS! Having so many options is great.

    The new system. When it works on AC, is so friggen fast. I have 150Mb Comcast. I get 130 on the Razer on wireless. (I get 180 on my wired PC).

    I so hope they fix the random drops with Comcast 802.11AC as this is not a small player in the US.

    I don't plan to buy a new router. Google dropped cables in my neighborhood a month back. I will bail so fast for Comcast when they offer their service.

    Silly that N works well and AC is almost useless for online gaming.

    Some other notes.... playing games at 1920x1080 works very well. Higher resolutions... not so much. Why did they go with the higher resolution? (Rhetorical).

    I wish I had caught the 1070 cycle... but hey... not disappointed.

    The FAN is SO DAMN LOUD. I played XCOM2 tonight. I think I did. All I heard was WHOOOOOOOOSH (not from aliens popping in). Holy sound Batman. My older Razer system (1600x900) was so much quieter.

    The good side, the system is very much more cool. The power brick? Not so much.

    I am off to the UK next week. Cannot wait to see how hot the brick gets on an adapter.
  10. Razer|Halcyon_xf_rzr

    Razer|Halcyon_xf_rzr Well-Known Member

    @Alexatlanta Have you tried disabling and enabling the wifi adapter?
  11. Alexatlanta

    Alexatlanta New Member

    Yes. Unloaded and reloaded driver too.
  12. Brastic

    Brastic Active Member

    We had an Apple airport extreme with 802.11ac for years and it was good. It just did not work in my new house. We went to a 3 access point Ubiquity network now because we needed WiFi around the large house and most of the 10 acres. I would not recommend my set up unless you have a large area to cover.

    When it comes to picking out routers, I usually just check out what NVIDIA has tested for high bandwidth and low latency.

    Either way, please think about getting your own modem and router. Not only will it be cheaper than renting, they will use less power also. When I measured my parents Comcast equipment, I noticed that it was running over 350 Watts at all times. We are talking about $90/yr in electricity here.
  13. TrueLightbringer

    TrueLightbringer Active Member

    I have no idea what your set up is, but I decided to run with an Asus AC-RT88U when my provider's router kept cutting out in my room. That thing is a monster, and the only thing letting it down is the speed that my sister went with the cheapest plan available: 100Mbps for 22 USD a month for two years, despite other providers selling 1Gbps for 37 USD. It's going to be a mediocre two years, yes it is.
  14. I had the exact same issue, and also with Comcast. I actually had terrible trouble with their router period, and replaced it an Arris SB6141 modem and an AC1750 wireless router previously which had worked wonderfully until I got the Stealth. In fact, using the internet on the Blade Stealth will actually cause the router to reset itself. I did everything I could with Windows settings, uninstalling/updating drivers etc. and contacting Razer support. I nearly purchased an Intel wireless adapter to replace the Atheros/Killer.

    I am not a networking wizard so my knowledge is fairly limited, but uninstalling the Killer suite completely and installing only the driver (there is an option for that on their site) and changing my router settings to 802.11 b+g (from g+n) did the trick. It is somewhat puzzling that N gave me issues where it works fine for the OP. Mine is not exactly an optimal solution and speeds are certainly slower but good enough. I am taking online school and before, the Stealth refused to even let me log into the school's site most of the time.

    Edit: to clarify, it did not matter whether I connected to the 2.4 or 5 ghz band, they would both disconnect and cause a router reset. After typing this I realize, hey I never tried the 5 ghz since finding a fix. It does seem to work so far and speeds are solid again.
    Last edited: May 11, 2016
  15. mynfel

    mynfel New Member

    I received my Blade today and I've been struggling to finish installing everything as my adapter is also disconnecting randomly about every 20-30 minutes. (Or it says I'm connected but there is no internet.) This is Fios that I'm connected to, and there are plenty of other devices connect atm w/out issue so it's not the internet. Does't matter 2.4 or 5 ghz - just keeps crapping out. I've reset the the adapter and it doesn't matter. 5 minutes later it's off again.

    I'm pretty frustrated, tbh.
  16. koh1250

    koh1250 Active Member

    I had this problem for windows 8.1, it the problem was that the driver was not performing, so after updating it, it was fixed. Just load a stable drive and it should be fixed
  17. I have had this problem with Killer WiFi adapters in the past. I will always take an Intel WiFi adapter over Killer.

    Here is a solution that I found on a third party site:

    Have you tried update both the wifi and Bluetooth driver from the Qualcom website?


    You can also try turning off automatic power saving mode for wifi.

    Open device manager, then right click on your wifi card, then select power management, then uncheck the box that says "Turn off this device to save power"
    Last edited by a moderator: May 24, 2016
  18. Alexatlanta

    Alexatlanta New Member

    Thanks! So far, this seems to be doing the trick. My connection is stronger. I went from 80-90 Mb (on a 150 Mb connection AC) from 40 feet away (3-4 walls) to 130Mb and no drops.

    Thanks! I will name my first played MMO after you.

    Added a couple days later:
    No drops for two days. This solved my issues. Just gotta love getting version 1 of a product refresh. :)
    Last edited: May 23, 2016
  19. mling001

    mling001 Active Member

    Ohh was not aware of the WiFi power manager. Nice tip!
  20. Zwippie

    Zwippie Member

    I just bought the new razer blade 14 and if had really bad screen flickering but then it stopped but now the wifi cuts out evey 4-5 minutes but all of off my other devices have strong signals
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