Mice and Surfaces

I just bought a mouse yesterday and noticed a feature that if you press the left mouse button closer to the end or in the front-left part of it, the rear right end lifts. Do I understand correctly that this is a lever effect in action and there is no breakdown?

I am experiencing a squeaking noise from the scroll wheel on my Razer DeathAdder V4 Pro (green version). This is already my third replacement, and the same issue keeps happening. It’s becoming very stressful.Even a cheap mouse at my workplace that costs less than $5 does not make this kind of noise. I also own a Razer DeathAdder V3 HyperSpeed, and its scroll wheel works perfectly without any issues. That makes this situation even more frustrating.I purchased this product from overseas while living in Korea, and I feel very disappointed. I would really appreciate it if you could check this issue and provide a proper solution.

Hello community, It’s as the title says. I just got a viper v3 pro and am trying to connect to two different dongles. I couldn’t get a clear answer if this was even possible but I saw some threads say as long as you had two different dongles you could just not at the same time. Currently the v3 pro works flawlessly but the Deathadder does not. It pairs fine with the second dongle as can be seen in the picture  However razer synapse does not recognize the deathadder, regardless if the viper is on or off. Im hoping anyone has insight how to fix this or even if what Im trying to do is possible. I’d like to use two razer mice with the hyperspeed but it really is proving to be more difficult than Id hoped. Also to note all programs and firmware is up to date with the latest Thank you for reading and trying to help me

I lost my Atheris USB Dongle & can’t find any OEM Atheris dongles for sale. I’m hoping you may have some. 

So my main dongle was lost and i ordered online but when im trying to pair it , it doesnt pair and i already asked razer for replacement my question is The replacement should pair to my mouse?

I have been using my Razer Ouroboros mouse for over 10 years now any no matter how often I tried to replace it with a new one I just couldn’t. I love this mouse and now sadly after all these years the mouse wheel button does not work any more. Has anyone maybe a solution to this problem or a comparable alternative product?

I have strange sound while scrolling up, it sounds creaky, physical process of scrolling up is not smooth as scrolling down. Scrolling down is good. I replaced recently with another one(this video is new mouse), still same sound. Is it defective or good?https://youtube.com/shorts/t0uS5b_gD9w?si=PaQrb0CPazLGCiWF

Hi guys,I’ve made a post 2 month ago about my problem with my Razer Naga Pro V2 and its incompatibility with WoW. I’ve tried running it through steam or lutris and with different compatibility layers (proton-10, latest, ge). This new thread is more about finding people actually playing WoW on a linux OS with the same device and maybe compare our configurations give me clue where to search..I’m a little desperate as I don’t want to use Windows anymore as I really try to avoid GAFAM but this bug makes WoW unplayable without switching to a normal mouse.. which I will not as I use it since so long now.Any clues ? 

(Removed photos for security purposes)Hello,My mouse appears to be broken. It cannot charge properly and shows no response at all.Best regards,Allan

Hi, today I got a problem with my Razer Viper Ultimate Wireless Receiver, right now I can’t connect to the mouse anymore without wired cable. Since there is no bluetooth built in, I need a replacement for the Receiver ASAP.Right now I'm in Indonesia, and my local Razer Reseller couldn’t even help me for ordering me the Razer Receiver.Could anyone help me or anyone in Razer Support Team could help me? I would appreciate it alot.Sincerely,Thank you.

Hi everyone,I’m a long-time fan of Razer gear and I’ve spent years trying to find a Razer Turret V1 (RZ01-0133). I finally managed to get one recently, but unfortunately, the mouse is not working.I’ve already checked the battery with a multimeter and it’s healthy, so the issue seems to be with the mouse PCB itself. Razer's local support in Brazil is no longer available and when I try to contact them, they simply redirect me to the official global support. Since this is a legacy product, I haven't been able to find anyone locally who can fix it or provide parts.I really want to get this kit working for my setup. Does anyone know if there is a specialized repair service that accepts international shipments for out-of-warranty repairs? Any leads or advice would be greatly appreciated! Thanks! 

Does anyone know how to fix this?  When charging or even sometimes when wireless. I have the num pad on the side bound to Num Pad buttons. But in-games it always inputs as normal Number Row keys. Which makes it completely unusable.  Tried resetting/removing profiles. Removing drivers, etc. Nothing seems to fix it. I can only sometimes fix it in wireless mode if I turn the mouse off and on again. 

Hello Razer Support Team,I am writing to report persistent and serious issues with my Razer Naga Pro mouse.Device Information:Detail Value Product Razer Naga Pro Serial Number 632125H16201418 Firmware Version 2.3.2.0 UI Version 1.0. [removed by moderator] Synapse Version 4.0. [removed by moderator] Issues:Bluetooth disconnections: The mouse frequently loses Bluetooth connectivity and fails to maintain a stable connection. "Device Not Recognized" on wired connection: Even when connected via USB cable, the mouse randomly shows a "USB Device Not Recognized" error — the issue is not limited to wireless mode. Reproduces on multiple PCs: Tested on multiple different computers — same issues on all, confirming a hardware defect. Minimal usage: The mouse has had very light usage, yet problems still appear, indicating a quality/reliability issue.Purchase History: This is my 5th Razer mouse purchase. Every year, after a short period, strange issues appear that render the mouse unreliable and fo

Hi everyone,After about 4 years of loyal service, my Razer mouse is finally starting to show some battle scars. The rubber grip under the side buttons has developed a small worn spot and a bit of peeling.To be fair, considering the amount of hours this mouse has seen, I can’t really complain — it actually held up pretty well.That said, I’m curious about something:Is there any way to replace just this rubber grip piece, even outside of warranty?For example, does Razer sell replacement parts, or is there any official grip kit designed for this area?I’ve seen some universal grip tapes online, but I’m not sure if there’s something closer to the origina

I've owned a fake razer viper mini and it sucked. The sensor was blinding red and the side buttons didn't work. Now I wanted to get a real one without breaking the bank and I got the deathadder Essential. What I can say about it is that it's absolutely incredible, super high quality, beautiful led light and even mechanical clicks! It also has an infrared sensor (I think) and the sensor light is invisible to the naked eye. The tracking is good too! I have worried a bit about the weight but guess what? It improved my aim! My aim isn't shaky and it's light enough to move it around fast. In my opinion it's the budget king! What do you think?

Hello Razer Support / Community,I have a Razer Viper V3 Pro (Serial Number: PM2513H32100089, EU Packaging).In Razer Synapse (latest version), in the Calibration tab:- I have enabled the checkbox "Enable Asymmetric Cut-Off".- But the two sliders are NOT independent:  - When I try to move the lower slider (Landing Distance), the upper slider (Lift-off Distance) moves with it automatically.  - If I move the upper slider, the lower one jumps to be 1 unit lower or follows it.  - I cannot set different values (for example: lowest Lift-off and Landing on 13) to fix cursor jitter / spazzing / skipping pixels when lifting the mouse and placing it back down quickly.I have already tried:- Reset Surface Calibration in Synapse.- Hardware reset of the mouse (hold left + right buttons + scroll wheel for 7-10 seconds while powered off).- Full clean reinstall of Synapse (uninstall, delete leftover folders, reinstall from official site, restart PC).- Update mouse firmware via Synapse.- Multiple PC resta

I own an original series basilisk and over time the rubber grips on the sides have begun to peel off and I've had to glue them back on.So I'm wondering, does the basilisk v3 still have this issue if I were to purchase it?The rubber grip appears different but Id wanna know if it is still just glued on with a cheap adhesive like the first.

A few weeks back I my dongle started acting up, it started disconnecting from time to time until one day it suddenly lost all connection and can no longer be detected by any razer software. Since my mouse is out of warranty (bought it back when it first came out, i think) I bought a knock off dongle replacement.Now here is where the problem starts, the razer pairing software recognizes both device but is asking for the original mouse cable to pair it. I mean a bought a wireless mouse for a reason so I no longer have it. Is there anyway to pair the mouse and the new dongle?Thanks in advance.

The cable of my Razer DeathAdder V3 wired mouse seems to be damaged, so the connection keeps cutting in and out. The warranty period has already expired, so I can’t get it repaired through A/S. I would like to purchase the connector and USB cable separately. Is there any way to do that?

Hey guys! I am trying to enter gaming, and I bought a 5070 ti gaming laptop and the mouse I picked is the Razer Viper V3 Pro. In the manual I received it says that if I register my mouse, I can get up to 2 years of warranty. I just registered my device to this website, but I did not see a pop up saying that my mouse has warranty, is there a way for me to check if I did get the warranty or do I already have it? Thank you in advance for your help.

hey! firstly sorry for my english, its not my native language. so ive got a razer basilisk v3 mouse, and yesterday when i hopped on valorant, my mouse just started frequently left click in game by itself. i thought that i maybe accidentally installed some virus and it was a aimbot because it mostly happened when i looked at the enemies but after the game i tested it in 1v1 against my friend and it clicked by itself whenever it wanted. i tried all the troubleshooting tips, closing synapse, updatinh drivers, literally everything but only thing it did was that it wasnt so frequent but it still leftclicked sometimes. i also noticed it happened when i clicked multiple keys for example: moving on my keyboard, zooming with my gun and shooting, flicking the mouse etc. so im trying to figure out whats wrong with it. every help will be appreciated!

I use a RAZER naga V2 hyperspeed.  I think using some brail can be beneficial when locating buttons by touch.🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷  BUTTON 1:  1 bump BUTTON 4: 2 bumps  BUTTON 7: 3 bumps  BUTTON 10: 4 bumps 🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷 BUTTON 2: 1 bump BUTTON 5: 2 bumps  BUTTON  8: 3 bumps BUTTON 11: 4 bumps  and so on 🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷  Mouse clicky button top: 1 bump Mouse clucky button bottom: 2 bumps 🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷 also, bro would be good used on keyboards to locate buttons by touch 

Hi, I’m new to Razer and I had just bought the Basilisk V3 Pro 35K White Edition. I’m wondering what the latest firmware version is? Mine is currently at version 1.0.4.0. I tried downloading the firmware updater for the Basilisk V3 Pro (non-35K) nut it doesn’t seem to work with my mouse. Appreciate your assistance regarding this. Thank you in advance,

I would like to ask for a warranty with my razer viper v3 pro. Which I cannot use with a wireless receiver and only works using a type c cable.

Hi there,The Bluetooth functionality of my ProClick mouse stopped working for no reason.When I move the bottom switch to Bluetooth mode, the LED starts blinking in pairing mode (on, on, pause) but the mouse cannot be detected by any Bluetooth receiver (neither on Windows nor on Linux) The behavior is the same on all three Bluetooth channels (blue, green ,yellow)Mouse works fine in 2.4 GHz (with dongle) and wired mode.Firmware is on version v1.02.00_r1The purchase date was in 2020 so I fear that it is out of warranty. Still it’s pretty disappointing that such an expensive mouse suffers from such a malfunction.Any chance to resurrect Bluetooth functionality? Any tips are welcome.