Mice and Surfaces

I have a 2-month-old Razer Viper V3 Pro that I’ve used multiple times with both a wired connection and a wireless dongle. However, this week, when connected via cable, my computer no longer recognizes the mouse, although it works fine with the wireless dongle. I’ve also tried connecting it to another device, and I’m experiencing the same issue. May I ask for opinions or help with this issue?

Before the new Synapse software, the mouse scroll button worked fine. After installing the new Synapse software, I pressed the scroll button and the connection kept dropping and never recovered. How can ı fix this?

My mouse uses a wireless receiver (this model doesn't support wired connections). After updating both international and domestic firmware versions, the issue persists. Device details: ，SN:PM2144H14237287 Model: Basilisk X Hyperspeed (RC30-03150100-0000)Add as many details as possible, by providing details you’ll make it easier for others to reply

After the installation of Synapse 4 my DeathAdder V2 X HyperSpeed cursor stopped working. Being it has been working without any issue with Synapse 3 for years, and stopped working exactly after updating to Synapse 4, I would say it’s not something related to the mice itself.I updated the driver just in case, but this did not solve the issue.I surfed the net and found out there have been several cases of mice malfunctioning after synapse 4 installation, therefore there could be some common root involved.Any insight by the support team would be greatly appreciated.  

So a few months ago my razer viper ultimate stopped working with the dongle or with the wireless usb port.Now it only works with the cable on it.Thats exactly why i bought this mouse so i dont have a cable with the mouse but i guess the mouse had other plans.Could anyone help me or know how to fix this issue?Thanks,

My mouse was a gift from a friend. Last year, it would disconnect intermittently, but I could fix it by taking the batteries out and putting them back in. Today, while I was gaming, it suddenly disconnected completely. Nothing works now—I tried cleaning the battery compartment and reinserted the batteries multiple times.Can I get a replacement or repair? I've used several of your products, but they've all had issues like faulty mouse switches and sensor failures.

I’ve always used a wired Deathadder V2 to play FPS (mainly Apex) games with absolutely no issues. Recently switched to a Naga Pro V2 because the extra buttons come in hand for crouch spamming, holstering, shields, etc. ever since switching using the 2.4hz wireless connection I get occasional in-game stuttering and it’s annoying the life out of me! Any advice would be greatly appreciated. 

Hi there! Just got my Pro Click V2 delivered today and was attempting to customize the buttons on the mouse using Razer Synapse 4.  However, I’m encountering issues where Synapse 4 will say that I’ve saved the change, it will work once, but then it will revert back to it’s default function.  I’m not sure what is causing it.  I have the mouse plugged in and have restarted my computer a few times to no avail.  Any tips would be helpful!  (For example, I tried to change the Long Press from the AI chat to activate Task View in Windows, I saved it in Synapse 4 and when I tried the Long Press and it successfully prompted Task View.  But subsequent attempts at using Long Press would revert back to the default and prompt the AI chat despite it still showing as changed to Task View in Synapse 4). 

I have a 4y/o razer basilisk v3 26k dpi I use it everyday without any problem but when I plug it in today It doesn't work Windows detected it as unknown device But when I plug it in my linux laptop it work just fine

I have strange sound while scrolling up, it sounds creaky, physical process of scrolling up is not smooth as scrolling down. Scrolling down is good. I replaced recently with another one(this video is new mouse), still same sound. Is it defective or good?https://youtube.com/shorts/t0uS5b_gD9w?si=PaQrb0CPazLGCiWF

Hi Razer Support,I'm experiencing an issue with the middle-click (scroll wheel click) on my Razer Viper V2 Pro — the scroll function works, but clicking the wheel does not register.I've spent hours working with Microsoft Support, and they helped me thoroughly test my system. After system repairs, driver reinstalls, and multiple tests, they concluded it is not a Windows issue and advised me to contact Razer directly. Their exact recommendation was:“You may need to reach out to Razer for them to check and configure the mouse settings under their app, and contact the game developer as well for them to provide you additional options.”Here’s what I’ve already done: Uninstalled and reinstalled Razer Synapse Factory reset profiles Tried the mouse on 2 different laptops

Razer Cobra Pro cannot be found in the Bluetooth settings.When I turn on Bluetooth mode on the mouse, Windows prompts me to connect the Razer Cobra Pro.However, it still does not connect to my PC or laptop (both running Windows). 

Hi, I have two (2) fully functional Razer Viper Ultimates that I purchased four years ago.  I was not able to contact Razer in any other fashion as these products are out of their warranty period.After several years the side grips are disintegrating and I’d like to purchase replacement parts.  Does Razer stock and sell these?

I just got the basilisk v3 pro. I was wondering if there needs to be a certain thickness or anything for the sensor to work on a glass mousepad. I haven’t gotten one yet just wanna make sure I get one that works well. 

I play and stream World of Warcraft, and I love the razer naga to death, but the MMO buttons die so fast, like we talking like after 4-5 months. I am ashamed to admit that I was just buying a new mouse every once in a while, because frankly there is nothing else as consistent, but 4-8 hours of play a day just destroys these buttons, and frankly I just want to stock up on replacement buttons. 

您好，尊敬的雷蛇工程师，我想提一点关于鼠标滚轮功能的请求，现在市面上的鼠标好像都没有设置鼠标滚轮滑动间隔时长的功能，比如说在同一时间无论滚轮滑动多少距离，滑动一下就是一格，在FPS游戏里用滚轮切枪，如果滑动距离过长会导致无法精确控制，要是能在鼠标驱动里设置滚轮滑动间隔时长就可以实现，可是这个功能很多鼠标都没有，虽然在Windows系统的鼠标设置里可以设置滚动行数，但这并不作用于游戏或其他应用，在此希望雷蛇工程师能帮助我们玩家开发这项功能，非常感谢Hello, respected Razer engineer. I would like to make a request regarding the mouse scroll wheel function. Currently, it seems that most mice on the market do not have a function to set the duration of the mouse scroll wheel sliding interval. For example, no matter how far the scroll wheel slides at the same time, one slide will result in a grid. In FPS games, using the scroll wheel to cut guns can cause inaccurate control if the sliding distance is too long. If the scrolling interval duration can be set in the mouse driver, it can be achieved. However, many mice do not have this function. Although the scrolling line can be set in the mouse settings of the Windows system, it does not apply to games or other applications. I hope Razer engineer can help us

it’s there a way to have support for Basilisk V3 X HyperSpeed on Razer Synapse for Mac? 

I purchased a Viper Ultimate but didn’t use it much, like just unbox and leave it there as my mouse collection After like 3 months, I tested it, it worked but right after 3-4 times I unplug and plug in again, very softly, the dongle was stop working, and I dont know why, I spent like 2 month to adjust the software, but it now work. I used flashlight to see inside the dongle then realized that the dongle seems like break inside, I have no idea about the quality why it so easy to break just right after 3-4 timesI wonder is there any free replacement for the mouse or how I can contact with Razer Support more about this one

Greetings dear Razer community,I hope this post finds you well. I was wondering whether there are any free 3D models available for users like me to print.I’ve got an old Razer Taipan mouse, and it’s working very well, except the plastic body that was scattered when I untied the screws. I mean I get it, it’s been like 10 years stored in a warm room, so it’s rather accepted to find the plastic no enduring after the fact.Therefore, wishing to find a free 3D model, I searched the internet and found nothing except a website selling a fake 3D model files for 20$. I don’t wanna pay that much for a model and then pay some more to print it. 20$ can buy me a new mouse with good specifications and quality, but I don’t wanna waste a good hardware due to the failure of the plastic.I hope some designers here can help me make this model ready to print. I wanna have my old mouse back, I love it. I also hope that Razer embraces the need for sustainability an

I turned off my pc last night and when I boot it back up this morning the dongle is not working. Every application to sync my mouse and dongle constantly sais failed but my pc is detecting the dongle. when attempting to update it keeps  going back to update like nothing happend. 

I just got my Acari mouse pad and I need to trim about ½ inch off of the long side to fit into a custom space.Is this possible without causing delamination or other potential damage?If “yes” then what would be the recommended technique for the trim?TIA

I have seen others have this issue, my mouse is probably just over a year old & i’ve had the issue where my mouse won’t stop scrolling down, I paid a lot of money for this, troubleshooted this in everyway that has been suggested. I will provide the serial number if staff will respond. Any help would be much appreciated,.

I am hoping the Deathadder v4 Pro will be compatible with the Razer Mouse Dock Pro.The Deathadder v3 Pro is an amazing mouse, but the need to plug in a cable to charge it so regularly is frustrating when it could be charged wirelessly with the dock.I purchased the Razer Cobra hoping it would suit, however, have to sell it because it is far too small for my hands.There shouldn’t be an issue with weight for the DA v4 Pro having the puck because that is an optional feature. For those that care about every little gram, they can simply not use the puck and charge it with the cord.Seems like Razer has created an excellent ecosystem with the Mouse Dock Pro, but not utlising it.Also unfortunate the latest Razer Viper isn’t compatible with the dock.

The new Razer HyperFlux V2 Wireless Charging System from looking at pics and system specs has no bottom Chroma RGB…...just why have Razer left this off?  its a no from me just because of this missing feature!

Hi !Please help. I cannot update the firmware using firmware updater. After I run it, it asks me to insert a usb dongle, so I do. But then nothing happens, there is no error but the update stays at 0% and doesn't progress. . The mouse itself works on 2.4 and via bluetooth. Tried it on several computers (Win 11 and Win10, also tried running the updater as Administrator).