Razer Support | Razer Insider
Skip to main content

Razer Support

-

42452 Threads
A
Alloy20Insider Mini
asked in Razer Support
Getting a Genuine Replacement Battery for Razer Blade 15 Advance Early 2015

EDIT: The title is incorrect but I can't change it. The model is Early 2021 not early 2015I got my Blade 15 from the States but now I'm in the UK and am in need of a replacement battery due to swelling. I contacted US support and they can't ship me one being out of the country. At the moment my laptop is essentially a desktop having to be plugged in to be used as I have already removed the battery as it was preventing the touch pad from functioning correctly (stop gluing the batteries down please it benefits no one).  Can I buy/get one from Razer UK? No where I look can I find a genuine replacement. Not offering battery replacements seems wrong to me.  

0
A
2 months ago
E
Emmanuel81Insider Mini
asked in Razer Support
Razer Blade 15 2021- Touchscreen not working

Hi, there! I have the Razerblade 15 2021(4K OLED Touch).  * Razer Blade 15” Advanced (2021) | RZ09-0409CMy laptop hasn't been working on the touchscreen since some time ago.I know that there are several people here who are experiencing the problems my laptop has.In my case, the laptop device manager does not recognize the HID-Compliant Touch Screen and in system.In Device Manager, only 'unknown USB device (device descriptor request failed)' is displayed and a yellow exclamation point is displayed.That's why the 'How to fix touchscreen issues on a Razer Blade system' posted by Razer Support is useless to me. (https://mysupport.razer.com/app/answers/detail/a_id/2009/~/how-to-fix-touchscreen-issues-on-a-razer-blade-system?_ga=2.15899382.1531507594.1703899895-341324684.1703899893&_gl=1*3smxc4*_ga*MzQxMzI0Njg0LjE3MDM4OTk4OTM.*_ga_3TRK53PM75*MTcwMzk0MDE4MC4yLjEuMTcwMzk0MTA4MS42MC4wLjA.) I tried to find the touch screen driver, but Razer support's Drivers & Downloads page only provide

8
P
2 months ago
B
BingBongBigDongInsider Mini
asked in Razer Support
kraken v3 pro mic - Detach

I'm looking to buy a new headset and was looking into the kraken V3 pro. Is the whole mic detachable? As I have my own mic and want a headset without the mic attached to it.

0
B
2 months ago
awesomeretroZomp191
awesomeretroZomp191Insider Mini
posted in Razer Support
Razer Blade for business laptop, how is the RMA warranty and support in reality

As a very old Lenovo customer, I just would like to share my experience switching to razer regarding the support in case of hardware problem under the warranty terms.First of all, I must emphasise that it took me long to decide to switch ro razer laptop, as the support explained me it was not possible to install linux as a default system without voiding the warranty, and there was no on site support for professional. You must send to a repair center to Germany as I am EU citizen.After about 4 month of usage on a desk without transportation, one USB-C port stopped to work. I contacted immediately the support from razer.RMA should take up to 5 working days to complete reparation, and you have 2 weeks to send back your product to their repair center when you receive the FedEx shipping labelI had to wait total 7 month to get this moment where I don't need my laptop for my job.I asked the support to not send the laptop with SSD and RAM, which I upgraded initially on my purchase with third p

0
awesomeretroZomp191
2 months ago
B
bellagoddessInsider Mini
asked in Razer Support
i mistakenly scratched the last four digit off

I accidentally scratched out the last four  digit code at the back of the card just got it I hope you can help me out  

1
FiszPL
Vanguard
2 months ago
Slurku
SlurkuInsider Mini
asked in Razer Support
Razer Kraken kitty V2 on never ending update

Like everyone else I’m having issues with Synaps thanks to the latest update which broke everything. I updated to the bata which has solved some of my issues but now my headphones are on a never ending update cycle and I can’t mess with the audio settings or anything.

0
Slurku
2 months ago
earthdog
earthdogInsider Mini
asked in Razer Support
Latest Razer Synapse update broke scroll speed?

Since yesterday i need to reset the Synapse option for Scroll Acceleration because on machine boot the acceleration is enabled by default without showing in the synapse option as enabled.Any help in that?

0
earthdog
2 months ago
streetsharpWenge598
streetsharpWenge598Insider Mini
asked in Razer Support
Fans won't turn automatically when laptop boost on Razer Blade 14" (2022) | RZ09-0427x

After few time I wanted a fresh install of the windows, did that with the official windows that I had a licence on my desktop also. Now my fans won’t start automatically anymore and I have to crank them up from razer synapse.Tried a recovery, nothing worked. When I install windows I have deleted all partitions and created a new one to install windows on.

0
streetsharpWenge598
2 months ago
coolCelesteside494
coolCelesteside494Insider Mini
posted in Razer Support
7.1 surround sound code

Hello, I bought Razer Kaira X for playstation 5 and haven't received the activation code for the headset. I don't even know if the headset supports the surround sound. I have also registered the headset as said on the manual and even then didn't receive the code via email. If someone can help me with this issue it would be really helpful.  On the page it says that the email has been sent but I haven't received any email regarding the code. 

0
coolCelesteside494
2 months ago
loadrushGOGreen367
loadrushGOGreen367Insider Mini
posted in Shout out to our Razer Support Rockstars
Thank you Facebook.

After failed attempts to use chat support on razer.com I took a chance messaging them on Facebook and they helped me very quickly and effectively. Thanks again Razer team on Facebook.

0
loadrushGOGreen367
2 months ago
DeepSaffrondailycar775
DeepSaffrondailycar775Insider Mini
asked in Razer Support
Buying power adapter for another country

Hi there! Recently I am going to relocate from US to Sweden. I wonder where can I buy a power adapter that can be used in Sweden, because it seems that US and Sweden are using different types of wall sockets, as well as the voltages. My laptop is Razer Blade 14 2023 and my current power adapter is 230W power adapter. Thank you for the help!

1
C
2 months ago
ArthurYangYJT
ArthurYangYJTInsider Mini
asked in Razer Support
Tax Invoice?

Hi,   Last month when I bought a RB15 I didn’t realize that I entered wrong billing address, is there a way to print the tax invoice with the new edited billing address?Thank you

0
ArthurYangYJT
2 months ago
W
whitman80Insider Mini
asked in Razer Support
My mouse has a problem after updating

Razer Central has just been updated today, but there is a problem with the mouse.  When the mouse wheel is quickly rolled, the page browsed will quickly scroll to the bottom, I do not want this, may I ask how to modify it?

1
W
2 months ago
SirJP11
SirJP11Insider Mini
asked in Razer Support
Razer 15 Advanced RTX 2070 MaxQ not charging.

I usually leave my laptop plugged in and use it as a desktop with the laptop screen 2nd screen with my gaming monitor. For some reason it just stop charging. Laptop was still on but not charging. I also noticed that the power block, when I plug it in, the LED light comes on for maybe 30 sec then dims until it's totally off. Do you guys think it's the charging block that I need to replace or something wrong with my laptop? 

0
SirJP11
2 months ago
M
mediocre_gamer123Insider Mini
asked in Razer Support
Bluetooth has completely disappeared

I was using my bluetooth mouse no problem along with my bluetooth earbuds one day on my laptop (Razer Blade 15 base model 2020), and then the next day, nothing would happen. I went into my settings to see that for all my connected devices, it says “bluetooth is turned off”. However, the option to toggle between turning bluetooth on and off has disappeared. I went into device manager, and it does not show up there, but it will only show up when I select “show hidden devices”. There is no way of getting it back onto my laptop properly from this point however. When a run a troubleshoot, it says “device does not have bluetooth”. I tried to install new drivers, and nothing happened. What should I do to remedy this?

0
M
2 months ago
Goukl
GouklInsider Mini
asked in Razer Support
Razzer HAMMERHEAD PRO v2

Hi, I bought a new product and it says it has already been registered, how can I resolve it?

0
Goukl
2 months ago
A
aeroBlueville189Insider Mini
asked in Razer Support
Razer huntsman mini and hypershift

I can see that the community has been complained about the missing possibility to remap the keys in hypershift mode, especially the huntsman mini.  I have a mini myself and the keyboard is useless when hypershift is active due to the fact that the keys Q,W,E,R,T,G and Z gets stupid windows functions in hypershift. This is a simple question! Will this be fixed? I have found posts regarding this going back 3 years. So please just answer, do I need to look for other gaming gear or will this be fixed in the near future??? I just tried synapse beta and it's still not possible?? Best regards Michael (a big fan of Razer but this is a deal breaker for me) 

0
A
2 months ago
T
TheHolyHotdogInsider Mini
asked in Razer Support
Keys arn't working when not on the mode where it lights up when touched

i have the Razer Ornata V3 X keyboard and i turned on the mode where when i press fn+f9 it turns on a mode where it lights up when touched and so when i turn it on i can use all keys but when i turn it off i cant use certain keys such as w g f and when i check the razer app it says its connected to macro not the keybinds idk how to fix it

1
T
2 months ago
S
Soapzy1Insider Mini
asked in Razer Support
Basilisk v3 Pro Scoll Click stopped working

My Basilisk v3 Pro’s scroll wheel click has stopped working, I tried cleaning it, using another computer, turning off and on, unplugging it, switching to Bluetooth and doing a firmware update and nothing has worked. I still hear a click when I press the scroll wheel but nothing happens on my computer. I then contacted support and they went through all the things I’d already tried with me and then I was unable to get access to the warranty even though I provided the invoice for the purchase from Amazon I was informed I couldn’t be sent a new one because it apparently wasn’t the right seller. I really don’t want to have to spend 150$ on a new mouse. Does anyone know of anything I can do?

0
S
2 months ago
I
itait8Insider Mini
asked in Razer Support
razer blackshark v2 pro keeps disconnecting

hi,I bought the blackshark v2 pro about 2 months ago and they were working just fine until today.they just keeps disconnecting and reconnecting to the computer.I can see the option to choose them as a sound output at all times even when they disconnect (using the sound settings of windows), but when they disconnect they disappear from razer synapse and show up again when they reconnect.p.s. I'm using them wirelessly, when I use them with the 3.5 mm jack whey work just fine. thanks in advance for any help you can give me.

3
J
2 months ago
M
micl78Insider Mini
asked in Razer Support
UK illuminated symbols

I just bought a blade 15” i was so excited ,  i love my existiong blade 15 and the new one is so powerful. I started using it and the symbols do not illuminate but htey used to on my older blade. This is really bad for me, i often work in low light and i use my blade for coding not gaming.  is there ant chance of replacing keycaps  to illuminate symbols? i am really upset about this. I love my blade and now the new one is so powerful but so hard for me to use :(

0
M
2 months ago
U
Um33rInsider Mini
asked in Razer Support
Battery Replacement

Hey hope you guys are doing good! I have a razer blade 14 which i bought in 2022 (RZ09-0370BEA3) it was bought brand new from office works, up until a month ago the laptop was running completely fine but shortly after it had crossed its warranty period i have began getting issues with drivers updates and now a swollen battery i buy all my peripherals from razer, i believe under the ACL rights i am entitled to a free repair because of the way i took care of the laptop, if not that a free battery replacement that i can replace myself would be greatly appreciated, Again this is all according to the Australian consumer Law. Please take this into consideration

0
U
2 months ago
B
bizRobinEggBlue197Insider Mini
asked in Razer Support
Cobra Pro

Is anyone having problems with the cursor?I have a Cobra Pro and Synapse 3 and when I turn on the PC the mouse cursor does not appear with it connected by wire. I have to disconnect it and connect it every time for the mouse cursor to appear.

11
G
2 months ago
sleekinsiderSteelPink507
sleekinsiderSteelPink507Insider Mini
asked in Razer Support
Razer blade 15 advanced, cant use undervolting

razer synapse doesn't show this options, and other programs also doesn't work 

0
sleekinsiderSteelPink507
2 months ago
JEThitVioletWeb541
JEThitVioletWeb541Insider Mini
asked in Razer Support
need help with changing my phone number

i keep looking through out razer support and how to contact them and i just cant find out how i moved to a new country and lost my old number and i cant change my old number to my new one i just need help on how to do it 

3
RCN_Djllama
Vanguard
2 months ago

Badges

View More
CookiesCookie settings