Razer Support

I am unable to receive verification codes in my email. Please help me resolve this issue.

Hello Razer Support Team,I encountered a transaction issue with Razer Gold and need your help.- Resend the Nintendo eShop (Hong Kong) pre-order PIN code to my registered email.- Or, refund the 100 Razer Gold coins to my account if the PIN cannot be issued.Transaction IDs- Razer Gold 交易ID：angle503347- 支付宝订单号: [removed by moderator] [removed by moderator] 36[removed by moderator] [removed by moderator] 26Thank you for your assistance.Best regards,  

I accidentally filled in the wrong email address when registering my account. Is there any way to correct it now? I have reset it on this account, but I can't complete the authentication and consumption because of the email problem. Please tell me the solution.

Hello Razer Support,I bought a Razer Gold card today, but I have not received the PIN code.Order number: (Removed)(Removed)Payment email：(Removed)I have attached the payment screenshot. Please help me get the PIN. Thank you!

compré unos audífonos de la colaboración de Pokémon con Razer, y trato de registrar el producto y me dice que ya los registraron, me podrían ayudar 

compré unos audífonos de la colaboración de Pokémon con Razer, y trato de registrar el producto y me dice que ya los registraron, me podrían ayudar 

Hello, I filled in the wrong email address when creating an account. Can I correct it?

Hello Razer Support,I purchased two Razer Gold cards today, but I have not received the PIN codes.Order number 1: RemovedOrder number 2: RemovedPayment email: RemovedI have attached the payment screenshots. Please help me check and send the PIN codes. Thank you!(Removed screenshot) 

Why was my account banned? I just tried to top up HKD 100, but I couldn’t complete the payment. I tried every way to set up TFA (two-factor authentication), but it didn’t work. When I attempted to make the payment, my account got banned. I need urgent help.

I have a pending Razer Gold order for Nintendo HKD prepaid code: Order status:  Razer Gold (Pending) [] — 500 Razer Gold was deducted but I received no code. I have no remaining funds and need urgent help. Please help me refund both amounts or resend the code for the second order.My email: [removed]Attached is my transaction screenshot.

Fn keys not working in huntsman mini, i tried doing the fn+space+esc re installing the synapse and tried using them without the synapse, when i click fn the keys get white but when i click them they just do ttheir common function like fn+4 =4

Please help  idon’t have a 7.1 surround sound activation code ): 

Hi everyone, I really need urgent help here. I tried to buy a Nintendo HKD prepaid code on Razer Gold twice, but both failed and my money was taken:1. First order: It says "Payment (Order Not Placed)" — HKD$100 was deducted but no order was made at all.2. Second order: It's stuck on "Razer Gold (Pending)" — 100 Razer Gold is gone, but I still haven't gotten the code. I've tried submitting support tickets so many times, but the "Submit" button is always gray and I can't find the live chat anywhere. I don't have any more money to buy it again, and I really need this code right now. Can someone from Razer support please help me check my account? I just want either a refund for both payments or the code for my second order. I'm so stressed out right now. Attached is my transaction screenshot. My email is [removed by moderator] Thank you so much for any help.

I’m recycling a couple of Razer Blade 15 advanced laptops from 2021.  I am parting them out before recycling them and would like to upcycle the displays.  They are well sealed in but I need to ID the display so I can buy a converter board.  Can someone from Razer (or anyone else knowledgeable) help with this?  I have serial numbers and proof of purchase if anyone requires that.  

Sup Razer developers! Could you implement in Synapse an option to immediately stop free-mode scrolling after I scrolled using Smart Reel? When I used my old Logitech MX Master before, it immediately switched in normal scroll mode after quick scrolling (and it was so cool), but Basilisk V3 Pro does not. It continues to use free mode even I scroll in the opposite side! And turns into a standard mode only after I stop using scroll + 0.5 sec (too long!). I wish to have an automatic brake (i. e. going into the standard non-free mode) when Smart Reel scrolling speed goes lower than some threshhold. Could you implement a checkbox in Synapse for that? Configurable threshold could be a bonus, but at least a checkbox right under “Smart Reel” one.

Been trying to get it from the serial number but when i do that they tell me it's not registered but when u try to register it they tell me it's not registered 

Hello, I urgently need help. I'm a foreigner and the following words are translated. Today, I wanted to recharge an electronic card, but I found that I couldn't succeed with either of the two payment methods. However, I finally discovered that I could directly recharge this "gold" and it worked successfully. I was very happy. But when I moved on to the next step, I found that it required setting up TFA. But because it was convenient for registration, I directly logged in with my Apple ID, and now I can't log in to the email I used to register the Apple ID because I forgot the password. Moreover, since this platform is quite old in China and I don't use it anymore, unlocking the email requires money. The most crucial point is that I bought the game card to top up my game, and the special offer price ends today. That is to say, before I can get the Chinese customer service to unlock the email, I can't use this virtual gold. So I want to change my Razer account. Could the 40 dollars I rec

I can’t register my Razer Barracuda X I’m getting this error. Unrecognized Serial NumberPlease double-check similar characters such as:"I" and "1""O" and "0"

Last month I purchased a Razer Naga V2 pro, since I didn’t wanna bother with constantly charging it by plugging and unplugging a cable I also bought the Mouse dock pro. Unfortunately the latter doesn’t seem to work anymore. I noticed today that no matter what I do the battery indicator does not change to charging. Leaving it on the puck for half an hour in fact made the battery charge go down from 37% to 36%. If I connect it via a cable it does charge up. I've tried turning off the mouse before putting it on the dock. I've fully uninstalled Razer Synapse, rebooted the PC and then installed the latest version (4.0. [removed by moderator] ). I'm not sure what else I can try. 90€ for a light up puck that otherwise doesn’t function as it should is expensive decoration.. Does anyone have any other suggestions?

I love my V4 pro and the left shift key just gave up randomly. I know my product is out of warrenty but i really dont want to replace it. I would love some help if any.

If you’re having issues with your Razer device(s), then the following information just might help out… but I can’t guarantee anything. As of right now, I’m treating this as a one-size-fits-all situation. Your results may vary.I recently purchased & returned my Blackwidow V4 Pro (Yellow Switches) & Naga Pro Wireless Mouse. There doesn’t seem to be a consistent means of operation for this particular keyboard (or the mouse). I would randomly experience disconnects (mind you, on a WIRED keyboard) from the Septic (I mean Synapse) Software. I also experienced the same issue with the Naga Pro Wireless mouse (wired and in wireless mode). I also had the “cyan” light color issue once or twice from the keyboard, along with the Chroma effects not responding.I’m not sure if this will help, but here was my “fix/solution” to this ridiculous fiasco:1. Uninstall the Razer Septic (Synapse) program and anything else associated with it.2. Run some kind of file cleaner and/or registry editor to rem

Getting this error .. obviously my CPU is above the minimun requirment.. 

When I try to unlink my original facebook account ( [removed by moderator] ), there is always a ‘invalid_request’ error.

can someone help me? i have all my details