Razer Support

Estaba intentando hacer una recarga para free fire y lo me deja sale datos biométricos y pongo para recibir el código y no lo envían 

Order #(remvoed) - I recently received my New Razer 18 on the order number above - It is/was the top of the line model 5090 4 TB 64 GB Ram, etc... after using it for a few months it simply black screened on me. I order a new power pack and that wasn’t the issue. My only thought now is perhaps the battery needs to be replaced ? Am I able to order a new battery directly from Razer ? I did not buy the extended warranty. I have been a loyal Razer customer for years and have had ZERO issues with all the models I have purchased over the years. I appreciate any help/guidance you can give me.

Dear razerI just bought the razer blackshark v2 x and i got a qr code instead of a scratch code i tried to register the product but it says that it is already registered so could you please give me a new code or a solution for the problem?Serial: (Removed serial number)Thank you

Please help me hard authentication how can get code authentication and no otp error 

I just need a replacement power supply, i can purchase, for my Razer Edge 5G. Anyone know where I can get one? I realize this isnt a mainstream product but it is a product still on sale at Verizon. Thx.  RZ45-0460VWQ 

Quand je le branche sur la xbox le sons du micro est vraiment beh avec un son mauvais qui le rend quasiment imperceptible alors que quand il est branché sur mon téléphone il marche très bien ou même sur une switchSvp aider moi

Bought the Kiyo about 5 years ago and barely had any issues until very recently. It’s started focusing close, and I’m unable to change any settings. When I try to open the advanced settings that just softlocks it so I can’t interact with any of the settings.I’ve tried unplugging it, using a different USB port, endinging synapse, restarting my PC, uninstalling the device, and updating the firmware. (Speaking of trying to update the firmware, it just directs me to contact support which I can’t do as I’m obviously out of warranty)Also, just a peeve I’ve got and completely unrelated. Most of the forum posts regarding issues similar to mine were locked “to curb the conversation to PMs”. I found 2 threads that weren’t locked and got some useful information I wouldn’t have otherwiseWhat’s the point of a support forum if you lock every thread? The goal is community conversation and support

The battery on my blade 15” base model has swollen up, I was wondering where i can get a replacement? 

Hi,I have recently purchased a Razer Basilisk V3 35K White mouse. Initially, it was working perfectly, however, after just one day the mouse wheel is not working. I have tried all the suggested solutions:Uninstalled and reinstalled Razer Synapse 4 software Unpaired and repaired the mouse Tried connecting it physically, via bluetooth, and also on 2.4ghz Tried rebooting the mouse (pressing LB/Mouse Wheel/RB buttons together for 7 seconds)Please suggest what I should do and why is this issue coming up on a brand new mouse? Best,Max

I want to buy Razer products in Vietnam

Hey guys, I saw similar threads and people shared solutions but none worked for me. So, I have  Windows 10 and own Huntsman Elite keyboard. After updating to Synapse 4 I can’t volume up, down and mute with the keyboard’s volume wheel. The only way to control the sound volume is to open the sound mixer and to move it up or down with the mouse. When I exit Synapse, the wheel starts working.I have uninstalled Synapse and installed it again, changes USBs ports as well but both did not work out for me. Any other guesses? Thanks in advance!

I Have bought yesterday razer kraken x lite and the product number isn't going into synapse so i can get the 7.1 and i did go related topics about that issue and when i put the serial numb it said i hasnt have 7.1 ????? whattt the box and the card literly say they have 

I’d like to know if I’ll be able to use aim assist in Call of Duty with this controller. Will I be able to adjust dead zones, etc., from within Call of Duty? I’d also like to know what type of controller will be recognized in Call ofDuty.

Hi,Razer Audio app unable to connect to my Razer Hammerhead Pro Hyperspeed earbuds. I can select my device in the app but then the app is trying to connect without luck. Unable to find your device - Try again. But earbuds connecting true the Bluetooth phone without problems. I can hear the music etc., but I can’t change any earbuds settings. Please help. Thank you.

I hear this is a pretty common issue so I want to know if anyone has a fix for this.  Ive been using my Razer Basilisk ultimate for about 2  years or 3 if im not mistaken and just today started connecting and disconnecting, no amount of uninstalling and reinstalling drivers and razer synapse seems to work like other forums suggested, ive already went through toruble shooting and everything and ive just about reached my limit. If it helps ive tried using it with the 2.4 dongle the mouse dock and the included cable, when using the cable (the one for the mouse dock) it simply stops working altogether Is anyone able to help?

My laptop's internal screen is not working. The backlight turns on, but there is no image or display. The screen lights up (the backlight is on), but it is completely black. The laptop itself powers on and runs normally. I can hear the fans and sounds. When I connect the laptop to an external monitor via HDMI, the external monitor works perfectly. This shows that the GPU and the laptop's core functions are working.

For some reason, when changing or applying effects to deathadder 2 via chroma studio, effects can not be previewed(even if this feature is turned on), and after saving the effects, mouse doesn’t display anything at all, it’s not even glowing with the basic effect. How do I solve this issue? This problem appeared recently, before everything worked perfectly.

I have two PC’s that share a Razer mouse and keyboard via a KVM switch.  This worked fine with Synapse 3.  Now that I’ve upgraded to Synapse 4, I’m having an issue.  When I switch between PC’s, I usually have to login because of the timeout set by my company.  However, the mouse and keyboard lights turn off until AFTER I login.  Is there a workaround for this?  I can’t find a way to keep them lit.  Do I start over with Synapse 3??

I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again. The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC. I also get the issue when my PC goes to sleep. When waking the PC I get the same problem. I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install. Does anyone else have this issue on Windows 11?

The buttons on my mouse continue to perform the default action, regardless of how I have them mapped.  I have a Razer Naga V2 Pro with the three interchangeable sideplates.  I experience this issue using all of the sideplates. For example, if, when using the 12-button side panel, I remap the 2 button to be “Keyboard Function → Alphanumeric → A”, whenever I press the 2 button, it still enters a “2” rather than an “A”.  It doesn’t matter what I change the mappings to, the outputs for buttons 1 through 12 are always 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, -, and =. This issue began immediately with a fresh Windows 11 install on a new PC with the new mouse. I have reset and reinstalled all of the Razer apps, checked to ensure I have the latest versions of all Razer software, Synapse (Version: 3.8.930.92710, 20231005) specifically, as well as checked to make sure my mouse has the latest firmware (Razer Naga V2 Pro 1.1.0.0 and Razer Mouse Dock Pro 1.0.11.0), as checked i

Hello, I live in Türkiye. I bought a Razer Blackshark V2 X online, but when I try to add a product from the site, I get the error "This product has been added before." Naturally, I cannot get the code. Can you please help? I am waitig 2 month…  

Hello,  while trying to activate my Razer Blackshark V2 X headphones, I Recieved an error which said that the device has been already activated, how can I solve it?

I bought my razer Viper v3 pro on 19th may 2024 from amazon India and after a year it suddenly have stopped working. the mouse is dead both wireless and wired mode, the LED isn't turning on and the sensor isn't flashing red either. I have treated the mouse with utmost care and there was no issue till yesterday. i charged it for full 3 hours and still the LED was off during charging. i reinstalled all the drivers apps but still the issue persists. it doesn't even work in my sister laptop. it just isn't turning on. please help me. I put my trust in Razer product since i had a robust Razer orochi v2 since launch working fine but this time when i put the big bucks in for a premium mouse i get issues like this. Please RMA or repair my mouse or something. I Trust in Razer to do so.Your loyal customer T_T

Hi everyone,I have a question about the compatibility of Razer HyperSpeed dongles.Can the Razer DeathAdder V3 HyperSpeed mouse be used with the Razer Wolverine V3 Pro 8K controller's dongle? And can the controller be used with the DeathAdder V3 HyperSpeed's dongle?I'd like to use both devices wirelessly but only have to use a single dongle at a time. Thanks!

Hello friends, I hope you are all doing well.My question is a bit noob, but I’ll ask anyway. About a year ago, I bought the Razer Huntsman Elite, and now, almost one year later, I turned on my PC and noticed that nothing I do makes the keyboard’s side lighting turn on. I have no idea what’s happening. Can anyone help me?