Razer Support

Hello. I have recently purchased the new Razer Kraken v4 wireless headset. When I open its properties in Razer Synapse, it requests me to make the “Game” sound setting the default sound setting. However, with the “Razer Kraken V4 - Game” setting, I cannot play audio on Spotify and YouTube, as the music gets paused immediately, even when I attempt to resume it. The only way to fix this is to go into my computer’s settings: Control panel > Sound and set the Razer Kraken v4 as the default output device. This would normally be completely fine and standard, however, the audio setting that Windows 11 sets as the default output setting on this new headset is “Razer Kraken V4 - BT”. This makes Spotify and YouTube work as intended, but it now makes me unable to edit my headset in Razer Synapse, because Synapse forces me to switch to “Razer Kraken V4 - Game” in order to do that, which means it forces me to use the settin

Hello,The battery on my razer blade 15 (2020 Base) laptop is swollen - there is a bulge in the middle of the keyboard/trackpad. Is it possible to get an official battery replacement? Im located in France currently.

Hello, I can’t request a verification code and have no backup codes. It says ‘unexpected error.' when i request a code. I lost my old phone number, and i don't have an option to receive a code from gmail, and I can’t update my phone number. Please help me change my number asap

When I try to register my Blackshark V2X headset to Razer ID, it gives a product code error and does not accept it.

Hi!I permanently lost my mobile number linked to my razer account :(. I do have full access to the email and I have a new phone number to replace my previous one. I need help asap <3

I’ve had no problems with my headset or the software until today. After the new Razer update, my Razer Nari Ultimate headset stopped connecting to my computer. Sometimes trying plugging the lead or dongle in, it would keep connecting and disconnecting, in the sound settings it was blinking between my headset and one of my monitors monitor speakers. Going into my PC settings, it looks like there is a problem with the drivers after the update.I’ve tried to the repair option and also reinstalled it. The only downloadable drivers I could find was from 2019 and after downloading it, the next button was greyed out. Is there something to download to get it to work again, a way to go back to the previous update or do I need to wait for update/hotfix?  

Hello,I recently purchased a Razer BlackShark V2 X headset, and the included 7.1 Surround Sound activation code is not working.When I enter the code, I receive a message saying it is either "invalid" or "already used."I am certain that I entered the code correctly.I purchased the product from [store name] on [purchase date], and I have attached a copy of my receipt.I kindly request your assistance in reissuing the activation code or resolving the issue.

does the Blackshark v3 pro for xbox have full razer synapse support for pc?

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

Hello,Just yesterday, the sound still worked fine. Then this morning, it doesn’t anymore.The power is on, the device is recognised by Windows, the pilot seems up to date. But the Razer Nommo Pro speakers deliver no sound whatsoever. (And the sound works on other devices.)I’ve tried:Restarting the computer. Unplugging and replugging the power cable. Unplugging and replugging the USB cable into a different port. Uninstalling and reinstalling the device. Using your firmwire updater, which states no update is needed.All to no avail.Could you please help me?Best regards

I decided to buy an Iskur v2 x chair in collaboration with Zenless Zone Zero, but there is no button to buy. Is it a bug or is it intended? My country is Belarus.

Shout Out to Razor.Sushi.Boi , took care of the questions I had with thorough explanation. Much appreciated.

I tried to purchase the new ZZZ collaborated mouse and when i tried to put my address in there wasnt any choice for Mongolia and it didnt register my phone number (+976) please i want to buy this

When turning on Razer Synapse, my Razer Kunai fan shuts down the RGB.  I’ve connected this RGB into a loose daisy chain in the back of the computer, either coming from the Tomahawk Mini-ITX or the Razer Hanbo AIO; everything works fine with Razer Synapse shut down, and the colors are all synchronized. Once turning the software on, it shuts down the RGB for the fan with the message shown above.I’ve read that I can’t connect the Kunai directly into the Motherboard ARGB port due to voltage (or other?) differences, but if I can’t daisy-chain it with the Hanbo or the Case, then I have nowhere to plug the Kunai to?For context, I have the Tomahawk Mini-ITX case with this Kunai acting as the sole intake fan, and the Hanbo featuring 2 Kunais exhausting. I can’t fit any other fan, and I definitely cannot justify buying a con

I was given a few months ago some Blackshark v2 x USB headphones and until today I started using them, but when I put them on the sound was very deep in the games and when I wanted to activate the surround sound the card didn't have the code but now to be able to request the code in Razer ID it asks me for the receipt, date of purchase and place of purchase, I don't have that information now and I don't have access to my code to activate the surround sound.

I have just purchased the Blackshark V2 Hyperspeed headset simply because I wanted the THX side of things. However, I now find out, despite the headset being listed as one of the devices which can use THX Spacial Audio AND it also states in the manual to activate the software, why do I receive the message as in the image below. I don’t want any of this “it’s THX Enabled” rubbish. I want to be able to use the THX app as I expected to get. If this headset doesn’t support it, despite stating it does, which ones in the list actually DO have an activation code for THX? A bit hacked off, this is not made clear ANYWHERE; not even in their own manual!  

I’ve unpacked this months ago and no longer have the box, I want to use surround sound but I don’t have the serial number or the activation code. Is this just a loss cause then?

The dongle it self connects to my mouse (DAV3). When I plug in the hyperpolling dongle its not registering so i can’t access the 4k polling. 1k polling is the highest I can go. The led on the hyper polling hasn't turned on when plugged in. Not sure if it Faulty or I'm doing something wrong. 

Since the last update of Razer Sypnase 3, I cannot configure my THX, nor does the light on the controller turn on without problems. If I press the buttons, it reacts in the program. I also cannot configure the 7.1 as I could do before by zooming in or out. the sounds according to my taste in the circle since with this new interface there is no option, these errors have occurred to me with this new interface since yesterday's update on the 06th I attach a screenshot of how it looks to me now apart from the fact that it no longer works correctly the thx since although it does respond to the buttons I don't have light or sound to prove it like before 

Hi, I have recently had my old phone lost and Mobile Number. I forgot that the Authenticator was installed there before I reformatted it before it got sold. Now, I don't have access to authenticator OTP. both back up code and Mobile Number. I can't seem to remember as well if I saved any backup codes anywhere... Hope you can help..

Looking at buying the new Razer BlackShark V3 Pro. My motherboard does not support Bluetooth. Can this headset be used with a USB dongle? If so which kind? Thanks.

constantly asking me to update device says its up to date. thinking weather to send them back to amazon 

it starts typing out a bunch of random letters on its own and i have no idea how to fix it i’ve tried esc caps and spacebar while unplugging and plugging and nothing fixes it please help

I bought some Razer Blackshark V2 headphones and they didn't have the code and when I tried to get one it told me that it was already registered 

Hello, I wanted to download drivers for razer blade 14 2022, but I found Razer Blade 14" (2022) Firmware Updater in the official websites. And I need drivers, please help me. and there's another problem with my razer blade 14 2022. When I turn off the power, it immediately gives a blue screen. From checo, there's a problem with batteries and a blue screen. help please