Razer Support

Hello Razer fans! I bought a Razer Laptop Cooling Pad. I want to try Hyperboost mode, but I don't see where to turn it on. Please help me! 🤕 

Problem: Actuation key travel adjustments do not save, and stay at the default 2.5mm, when setting all keys using the sync all keys to say the max 3.6mm... it will does change all keys but not for the secondary key function which stay at 2.5mm!!! This is the most annoying bug, as it literally prevents the functionality of this type of device. So, I’d be very grateful if it could be fixed. Then maybe I can at least half use it for something other then using it to catch dust 🤷 I have posted this in the old beta thread but seams that’s not being looked at any more by Razer.. This was buggy on Synapse 3 and broke in beta. So, wasn’t surprised to see it still when Synapse 4 was taken out of beta with a load of other bugs included.. Even some more bugs, as some things that were half working are now completely broke.. Awesome progress 😂 Before anyone says reinstall it, etc.. I’ve already tried all the 101 tricks of installation fixing..  

i ve tryed anything. reinstalling the softwares time by time, and the 1st time was only  the dogle, now my mic doesnt work, terrible experience with those products of razer. honestly idk what to do i tryed everything and the sound sometime get worse, y unnistalled the software of usb then reset the pc and dont worked, idk what to do. updated the filmware and worked fine, the next day i cant put my headset even if is in usb normal not using the dongle 

Compré una targeta de free fire de 1705 diamantes y no me deja recargar el código dice fallo de transacción alguna ayuda xfavor compré 3 targetas

I uploaded some money but my son can't redeem it. How can he do that 

I’ve had this controller for a while now, and it’s acquired a squeaky, spongey left trigger that doesn’t click like the right one does. It moves around more in its ‘socket’ too. I’ve tried it with and without the trigger stop switch flipped, feels bad both ways.Is there any simple maintenance I can try to improve this?

Il mio mouse non funziona la rotellina 

Hello, I can't find the PIN, I don't have a scratch card, I have some kind of card but I can't scratch it off. Can you help me please?

i have razer iskur black model number Rz38-0277 / the seat is tilting forward looks like seat base it self broken, looks like common issue my chair is out of warranty how do i go about buying new seat base to fix issue 

I bought a blackshark v2 x from my near store and i got a card that says scan the qr code to download and unlock your free 7.1 surround sound app activation code via razer id registration but when i scan it it fowards me into the 7.1 surround code app software  website but doesnt give me any activation code  tried installing it on my laptop and maybe see if i get it once i install the software but it was just asking for my activation code  even tho i didnt get one just a qr code which apperantly will give me it if i scan it but doesnt please help me.

My Razer Barracuda X’s drivers have dissapeared from my pc when I disconnected the dongle and I can’t reconnect them. What do I do?

I'm Japanese, so I'm using Google Translate. I apologize if there are any strange sentences. I purchased the Razer Basilisk Ultimate from Amazon.co.jp in 2022. I've been using it for about three years, but starting last week, it started disconnecting immediately when I remove it from the charging dock. I've tried updating the mouse's software and using security software to connect the USB dongle, but nothing worked. It disconnects immediately even when connected via USB, but after trying a few times, I can use it normally via USB.

I am running Windows 10 Home (version 22H2, OS build 19045.5608) on the following PC:Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz   3.50 GHzInstalled RAM    16.0 GB (15.9 GB usable)System type    64-bit operating system, x64-based processor I have started getting the following error message from Razer Synapse Chroma Visualizer:Windows Dynamic Lighting is currently controlling your device’s lighting. To disable this feature, go to Synapse Settings.”The link to Synapse Settings does not work.There appears to be a second error message behind this but I cannot click to remove the first one:How do I turn off Windows Dynamic Lighting? My keyboard (a Razer Ornata Chroma) is now lit up like a Christmas tree because I can’t turn off the default lighting cycle.

Where do I find Razer wolverine chroma replacement thumb stick caps?

I have make a ordre of free fire topup..but the order still pending Transaction ID :122GWNDKIKLZ3A3855C42122GWND45UJUD549D7DEE

I just updated to Synapse 4 as I was prompted to do.  I felt sate doing it as it said all settings/customizations would be transferred over.  They were not.  How do I get my previous customizations back for my Tartarus?  I had a LOT going on for 2 different games.

Hi… I have tried to find a contact for Razer ONLINE pre-sales. But can’t. I had a question. People in store can’t answer as they are on a different system.I have a Razer 2080 rtx max q and want to upgrade I am trying to decide between Razer 14 5070 and Asus G14 5070 ti. Same price. I have loads or Razer peripherals (Strider Mat, Mouse, Keyboard etc) I wanted to buy the Razer 14 online and try it for a week using VR, Adobe CC, Games and 365 etc. If I don’t think it is quick enough (given that it’s exessively throttled on battery too), can I return it if retain the packaging and don’t damage the unit. When the terms say returns are permitted (original condition, how does that relate to the SSD being used?) I am also concerned about the mirror like, highly reflective screen for my office. So will I be able to return it? The Asus G14 has much better reviews, but wanted to give Razer a go. 

I have had my Razer Iskur Gaming Chair since 2022, and it is still the most comfortable chair ever for when I’m gaming. Unfortunately, the armrests have been damaged and as much as I have tried to fix them, I am having a hard time finding a permanent solution. Does anyone know where I am able to find replacements for both armrests? Thank you!

A week ago while I was playing gtav on the laptop the screen suddenly started to flicker white and black lines then the laptop shutdown i restarted it and everything seemed fine. It happened a few more times then i stopped playing I was busy for the rest of the week untill the day before yestarday when i turned the laptop on it happened again but this the the screen went black the laptop was still on thou. I restarted and everything was fine for a while before it happened again. I restarted again and this time it started flashing white and black at the boot up. Went to the bios to see if it needed an update but it was updated to the latest version. One thing i noticed is that in the bios the problem didnt occur I thought it could be a driver issue I restarted it again and this time windows crashed and said it needed repair, did that but the problem didn't go away. I did a local reinstall of the windows keeping my data everything was fine for a minute or two before it happened again

Yes, I have a razor black widow 2016 edition ultimate and I’m wondering where I can get software or more information on it because I not seem to find it on the black widow website or anything else can anyone help thanks Need possibly old software or a place to get it or download anything available please and thank you.

I’ve had this Razer Kiyo for a couple years now, and out of nowhere my pc has started to reject it whenever I attempt to start it up. I redownloaded the drivers,  uninstalled and reinstalled synapse, tried different usb ports, and no matter what I end up doing my keeps recognizing it’s existence up until turning on the cameraAny ideas what could be up with it?

Hey, so to put it simply, was watching youtube with the headset connected via Bluetooth to my pc, it then began making a very loud fuzzy noise for ~10 seconds, after which, it turned off and wouldn't turn on, I left it on charge while I went to do something for an hour, hoping it was temporary, ive came back and now it turns on, goes through the Bluetooth pairing process and connects to my phone, but when it does, it will turn off immediately before any sound can come through For lack of better terms, has it run its course?

Trying to register my razer blackwidow v2 pro for 7.1 and THX but the web portal won’t recognise my serial number when I try to type it in. There is no S/N on my physical product (Yes, I have checked the left ear cup, inside and out) and still can’t find anything. Razer synapse thankfully gives me a serial number when i use my device, however it’s only 14 characers long whereas razer asks for 15. Anyone got any ideas?

It says the activation code has been used. 

I lost my phone that has the number registered in this account. I don't have an authenticator.