Razer Support

 Hello a fresh and hopefully returning customer I recently had an issue with my wolverine v2 controller for PlayStation and it seems I lost the thumbstick and can’t seem to find it for the life of me and would like to know if there’s a way to hopefully buy replacements for the controller. 

I had to delete Razer Synapse as my Blackshark V2 Pro had audio and microphone issues. Now i am reinstalling Razer and cant log into Syapse to install it. My old email and phone number is defunct as i have moved countries.  Need to reinstall Synapse. Not old email and phone number no longer exists. Continual problems with Audio and micorphone. Beeping, not connected, not working.

I need some help and advice please?i have just got the Razer BlackWidow V3 Mini HyperSpeed with the intention of using it on my PS5, not even to game with but to use it for text chat etc.I installed the dongle on my laptop and already had razer synapse there but it asked me to install Synapse 4, which i did.  Once everything was done, the keyboard works perfectly with my laptop but when i tried using the dongle on my PS5, it was detected as a usb Keyboard but nothing on the keyboard would work.I then tried using the keyboard via Bluetooth and whilst it was also detected, when i tried to connect it via the PS5 it refused and said it was not compatible with this device.Is there something else i can try that i have not already or have i bought a bit of a lemon?  

I lost my microphone. Need to know where can I buy one? 

I just recently changed my mobile number because the old number was closed and i jus bought razer gold but i can't use it because i can't use that mobile number please help!

I bought the headphones new, but when I try to enter the serial number, it says it's already in use. Is there a way to help?The type of headphones I have is : black shark v2 x 3.5mm

Hello, I dont know where to start ( sorry for the english ) I have buy my Laptop a Razer Blade 14 the 13 of jun 2025,i have start to get my Laptop Crash and Black Screen and resetI open ticket around 2025-09, I had to send the laptop, suppose to be ok, but the same day i get it back i had again the black screen crash,  when i was trying to install software… I , and Razer, put lot of time to try things, is there a way to just send me a new laptop or i dont know?Is there a warranty thing too, Is there a way to talk with someone in french and explain what happens with my story? Yeah, I’m alway on a ticket, but , Im starting to dont know what to do, i have paid 3000$ for a laptop and compagny who supposed to be on top ,  and im stuck with that,  I had a Lenovo Yoga for 7 years and it still good, and now im desapointed,    Is there someone else who get issue like me or can help me even if Im on an open ticket? Best Regards

My laptop stays stuck on a black screen I tried everything clicking F1, DEL and F9 to get to BIOS or recovery mode and nothing works just stay like this. The battery has been bloated for years so I don’t think that’s the issue. I literally didn’t dropped it or anything, just stayed on my desk I have way too many important stuff on this to throw it away yet I just need to recover them first. Laptop is a i7 2018 Razer Blade 15 512GB. It’s like in sleep mode one moment the keyboard lights up next one shuts off.

I buy a new mouse and this is the serial i want know if is original because i ever buy one in brazil have problems and the suport told me was fake 

I have a Basilisk V3 X Hyperspeed White Edition mouse that I purchased in Dec 2025 and battery only last 4-6 days. My other mouse that I have had for approx a year (same but in Black) I likely only replace every few months, if that often. Both are running on BT. I checked the firmware updater, connected to BT it comes back with no updates. I tried connecting via the USB Dongle and while the mouse works it does not let me move past the connect screen.I think I may be in need of some official help. 

Hello,So I’ve been buying my fair share of Razer products over the last 5-10 years, but I’ve never come across such bullshittery like the Razer Chairs.My Razer Iskur Fabric broke 3 times during the last 3 years - there have been cases where they wouldn’t replace the part, made me wait a month to send a new chair, just for the new chair to have some parts that now are the issue and don’t work requiring further delays and RMAs.The only good thing was (at least in the EU) that each ‘new chair’ would have the full lenght warranty again.But alas, 2025-2026 seems Razer changed their ways and this time I got put on hold for a month just to hear that ‘the chair will be sent to you, not repaired, not exchanged for a new one’.So apparently, all of a sudden Razer decided that I do not have the warranty again and decided I should tank the cost and keep the chair broken, maybe so that I go and buy the new v2 version.After fighting with the retail store, it appears I did have the warranty but Razer

I have a Razer ISKUR RZ38-0277 with a broken base weld.The chair is out of warranty but is now unusable as it tilts in all direction.Do you have replace parts I can purchase or any repair options? 

I just purchased my headset online. Once I want to register my headset, it said it has been registered. I am in progress of getting activation code for my headset 7.1 sound surround. Help me please.

Hi everyone,I’m having a persistent issue with my Razer Barracuda (not the X version) when connected via the USB dongle.Randomly (sometimes every 3 minutes, sometimes every 30 minutes), the headset just stops working. It is still detected by the system as an audio device, but there is no sound output and the microphone also stops working completely.Battery level doesn’t seem to matter — it happens both at 100% and at lower percentages.I don’t want to use Bluetooth because I’m concerned about latency and stability while gaming.What I’ve already tried: Installed the latest drivers Reset the headset Used the pairing support tool to re-pair the dongle Manage the headphone in Razer Synapse Unfortunately, the issue keeps happening.There’s another strange behavior: sometimes the volume suddenly becomes much lower than normal, and I can’t adjust it — neither from the headset nor from the PC. Then, when the audio fully drops as described above, the volume comes back at maximum and I can’t

I’ve been trying to activate the 7.1 surround sound and get the mic working but both wont work.Its also the wired one

Hello razer team thanks for the product but there’s one thing that when I tried to register my headset it said that product is already registered so what should I do because this is the first time I ever logged in to the razer website 

Pin not being sent 

Is the original Razer Core x compatible with Usb4/Thunderbolt4. Cant seem to have my HP device which has thunderbolt4 enabled get to show the eGPU in device manager.

Hello,My Razer Leviathan V2 is stuck in a USB firmware failure loop and I need the USB-only recovery tool.Details: The soundbar goes into DFU mode (solid red Source LED). Bluetooth mode works and the updater says Bluetooth firmware is already up to date. The official updater then asks me to “switch to PC mode,” but the USB firmware fails every time. After failure, the bar immediately drops back into DFU mode (red Source light). Windows detects the device in DFU mode when I connect via USB, but the public firmware updater cannot complete the USB update because it forces the Bluetooth update first. This is the known Leviathan V2 issue where the USB controller firmware becomes corrupted and the public updater cannot recover it, because it requires Bluetooth-first updating.This requires the internal USB-only firmware recovery tool (the recovery package that reflashes the USB controller directly in DFU mode). The public updater will not repair this condition.Thank you.

Hi, I lost my number a long time ago and I'd like to change it to buy diamonds in Free Fire. 

My Razer DeatherAdder scroll wheel does not consistently work when scrolling up or down.  When scrolling it bounces around and may go down when scrolling up and vice versa.  It has been doing this for awhile and I have been dealing with it, but thought I would reach out to see if there was a fix.  I performed all the tests, firmware, testing on another computer, using compressed air, etc… (Copied from another thread but was exactly what i have)

I purchased a AIO and have been having issue from day one. Tried the support website. fill the form with the serial number and it says its covered. But nothing happens after hitting submit. The cable has been bad from day one, if not positioned in a specific way to the SATA power cable it don't work right. I can provide serial number upon request.

I entered everything needed to register my product and it shows this.Please i need help… i cant get the activation code 

Hello all, I am currently looking for replacement parts for the Razor Enki X. My Chair is out of the warranty period which causes me to be unable to create a support ticket through the normal channels (this is very weird).The base star has the known issue where the welds fail and this has finally happened to me. I require a new gas cylinder and base star so I can continue to use my chair. I am willing to pay in full to buy these replacement parts, I wish to use OEM parts instead of buying third party parts (They are available).  Thanks for helping in advance.

Unfortunately mid game while my cat was sitting in my lap he took one bite right through my cable cutting through half the wires. I was wondering Is there any way to replace my cable? Model is Razer Kraken Kitty V3 X (RZ04-0535)