Razer Support

Dear Razer support team,I have purchased the Cinnamoroll Headset on March 30. I’m under the impression that the item will come with the code for OW2 but I am not sure how to receive the code? Thank you for your help.

Hello, So recently I decided to use my Tartarus again after a few months only to realize that keys 06, 11 and 16 don’t work anymore. They were functional before because I used the Tartarus to remap some keys for a specific game back in november 2025 (I only use the V2 for that game). Basically in november 2025 all keys were working (can’t remember if I had synapse 3 or 4)April 2024 (I had to redownload synapse, only synapse 4 available), 3 keys not working anymore. I did everything I found online, update my drivers, clean install, windows update etc but no luck.I can change the binding but when I press the key still nothing happens… If anyone has a solution because I really need those keys. Thanks for your time

Hello, I'm currently using a Razer Blade 16 4090, 2023. I'm trying to use USB-C at work because I saw some videos explaning that the laptop can run with 100W while doing small tasks. The issue is that when it's plugged in with a USBC + 100w adaptor, the laptop keeps discharging the battery, even doing almost nothing,  How can I use a 100W USBC charger and still working on my laptop without discharging it? Should I do something different in configurations ?  Or it really doesn't work with a 100W charger?  (I have already tried the charger and cable, it works with 100W. So it's not that they don't work). 

Someone bought me a card but I don't know the card name, so I can redeem it but she said she bought it on here

Hello, Razor users.My younger brother decided to play some games while I when to the shop. When I returned from the store, he said he heard a spark from the charging port and the laptop died.  Problems that I know exist:old battery (drains so quickly) overheating problems  I get small electrical shock from the surface of the laptop when charging I have always have it plugged in whenever I am using it because I usually have Adobe softwares and games running most of the time when I am not doing school work (which I do not use the charger). Can anyone help me diagnose the real issue? Is it the charger, battery, charging port, wiring? I live in Fiji and the technician I visit had no compatible parts for the repair. Your help will be much appreciated.

Hi,I would like to ask if i can buy ear pads for my headset, but i have not registered it in my account and i dont have the receipt of the purchase and i cant register it now. Will that be a problem.  

Hi Razer Team,I am trying to read a support article on the Razer Support website, but the URL is returning a raw JSON error instead of rendering the webpage content.Here are the details: Affected URL: https://mysupport.razer.com/ Error Output: {"code":"401","message":"Unauthorized"} I am currently logged into my Razer account, so this appears to be a backend authentication or routing issue with this specific endpoint. I have attached a screenshot of the error for your reference.Could your web or support team look into this? Thank you!

I love razer and I will only use it. But my hunts my v3 pro keep disconnecting after every 30 or 40 minute to the point where I get killed in my mmo games. Please help me

Hey Im having a problem exacly like the thread im about to quote by Wonderbread90 but the thing with me I was playing the game with the aux in the headset when i got done gaming i took it out and my headset and tried to use the bluetooth and my headsets like this  and ive had this headset for like 3 weeks now                                                                                                                                                                     “Hey, so I just unpacked my Blackshark v2 Pros, plugged it all in paired it via bluetooth (solid non-blinking blue light) and it is registered on my computer now as the default sound device. The problem now is I hear nothing, during tests, during gaming, or anything. I can see my system making noise via the sound bar going up and down but I cannot hear anything. I've updated drivers, restarted the computer, tried a laptop of mine (completely different computer), twisted the audio level nob on the side, tried multiple US

Pretty much the title. The little USB thingy turned into thin air and I cant find a replacement anywhere online. the little paper in the box says to go to razer support for replacement parts but I couldn't find nothing. they should just package them with 2 so this would be an issue for anyone. 

Hello Razer Support Team,I purchased a Razer headset in 2024 (Razer BlackShark V2 Pro 2023). However, when I opened the box, I did not receive any activation code for THX Audio or 7.1 Surround Sound.Currently, I can only use the headset through Razer Synapse, and I’m unsure whether my device includes THX Spatial Audio by default or if I am missing a license key.Could you please clarify: Does this headset require a separate activation code for THX or 7.1 Surround Sound? If so, how can I obtain or retrieve the activation code? Or is THX Spatial Audio already integrated and activated via Razer Synapse for this model? Thank you for your assistance.Best regards,

how to know if ur razer blackshark v2 pro orginal or fake like what are the signs that its fake or orginal?

I bought a white Viper V3 Pro from a non-official store. It came as a complete package, and everything seems normal. However, the bottom base of the mouse is black and has no text on it, which makes me worried about what batch I received or whether it might be a fake.From what I’ve checked so far:Synapse connects normally. I can adjust all performance settings. The polling rate can be checked and works normally. The mouse weighs 54 grams, which is normal. The serial number can be verified and registered on the website without any issues.But what I’m still concerned about is: why does the bottom of the mouse look like this? 

my blackshark v2 has had a problem where when i use the soundcard my audio will randomly cut for a split second, and eventually my audio will become horribly distorted. i have no issues using it without the soundcard on my phone, ipad, and xbox, and i have tried multiple usb ports on my desktop tower. i have also tried updating drivers, and even changing which version of Razer Synapse i have installed.

Whenever i try to launch Synapse 4, I get stuck in a download screen. currently at 300,000/245It seems the download is stuck in a loop. I have had trouble with this for over a month now and still can not use my razer products because of it.I have uninstalled all softwares, removed all related razer files from my computer, downloaded new installers, nothing is working.Is anyone else experiencing this and/or does anyone know how to fix this?

My DeathAdder V3 (purchased Dec 2025) is experiencing disconnect/reconnect cycles (4-5 times) during rapid movements or when lifted, specifically right after startup and i experienced this after waking the PC from sleep too. It eventually stabilizes, but the issue happens daily. I have already tried-Reinstalling Razer Synapse-Updating Firmware-Disabling USB Power ManagementNone of these fixed the issue. What can i do

I'm currently using razer synapse 3 as I prefer it but I'm having a problem with razer central service using 40-50% cpu usage on a 7800x3d. Is there any solutions to fix it or will changing to synapse 4 fix it?  

As the title says my mice is getting deactivated with its being lift of the surface i cant flick or do anything because of that i need to wait for like 4 5 seconds before it starts to work again. My mice is Razer viper v3 Hyperspeed any tips on how i can fix that because its driving me nuts. I tried to unplug and plug back the usb shit it didnt work 

Good afternoon,I have a Razer Wolverine V3 Tournament 8K Edition PC and I'm trying to make some changes in Synapse 4, but every time I turn off the PC and turn it back on, I have to reconfigure the controller buttons again. How do I solve this situation?

Please can someone help me with this. I have SO much frustration with this. Nothing I do changes the fact that the mic changes volume to 50%. I want it 100% ALWAYS. No enhancements. Exclusive mode on windows is not selected. Thank you in advance, CheersClaude

Hi,Few weeks I updated from Synapse 3 to Synapse 4 and I made insanely huge mistake. This update introduced a problem with my headset razer kraken ultimate constantly disconnecting and making my sound driver hang and restart it self. I could ignore this issue if it wouldnt impact the microphone not being recognized by discord for example. Ive been troubleshooting for weeks at this point, i tried the multiple things turning off the RGB, Reinstalling Synapse, reinstallign drivers, trying other USBs nothing helped it still randomly happends and its also freezing my games while i play and i lose the mic as well. For that i had to create a script that refreshes the sound drivers which takes like a second freezes everything as well but i have to alt tab constantly to do that which is really not a good way to go around this just to be able to use the headset. My speakers dont have any issues, (i dont have any other headset to test) and keyboard + mouse are okay even tho they are so much older

Iam Esports player , R6S , Valo, League , some of csgo 

i bought the siren emote yesterday and the synapse app regconizes it but when i try to edit the emote part of the siren emote the streamer companien app dosent regconizes it. no im not a streamer and im not planning on being one i just want it to show a funny 8x8 pixel gif in the background. the mic it self works well the emote part dosent tho

Hey guys, it seems that lighting settings are not saved in the device profile. I usually run the Naga2 Pro without Synapse running, and everything is saved into the device profile, except lighting, which reverts to RGB cycling then.Can this be fixed, or is there a workaround? I want simple, static lighting, nothing fancy. Even ‘off’ would be nicer than this stupid RGB stuff...

razer blackshark v3 dongle went bad for pc can't find replacement