Razer Support

Hey everyone,I recently updated from Synapse 3 to Synapse 4, and with this update, Chroma Studio was separated into its own application. Unfortunately, this change caused me to lose all my previously configured profiles and settings for my Razer BlackWidow keyboard.Here’s what I’ve lost:Game-specific profiles I had meticulously set up Custom RGB lighting effects created in Chroma Studio Other personalized usage settings that I used regularlyThese profiles and settings were essential for my workflow and gaming experience, and now I’m stuck having to recreate everything from scratch, which is incredibly frustrating.Has anyone else faced this issue? If so, is there a way to recover lost profiles and settings? Or perhaps any advice on how to back them up to avoid similar problems in the future?I’d really appreciate any help or tips! Thanks in advance. 🙏

I bought a Razer BlackShark V2 X brand new from Amazon and when I go to register the product it says my product was already activated, could I please get a support member to help with this.

Recently my arm rest plastic broke after having the razor enki for 5 years, is there any way just to buy the whole arm assembly? 

I bought the mouse and it's already registered!

Ihave a  brand new  Razer Blackwidow v4  Pro. The spacebar is  inconsistent, sometimes  adding  onespace,  sometimes  adding two. This message is an example of unedited spacebar issues. You can see  for yourself where the spacebar  adds  one space or two. Or, asinthis sentence or the first, where  no spaces happen when  you press the key. Sometimes it adds  a space in  the middle  of a word.Given that this is t he most pressed key on  my keyboard, I need to get this fixed  ASAP.  There are apps that I use where a spacebardoes more than just put aspace in  a paragraph or sentence.

Why does the same error appear after a month or two? These headphones are simply faulty. Could I ask for a refund? I don't want to receive any more faulty headphones.I was playing games yesterday, everything is fine, the panel is connected, the headphones were connected via 2.4 GHz, suddenly they don't work and I have to either connect the cable to the headphones or connect via Bluetooth, which freezes.

Hey there, So my Razer Naga V2 Pro, scroll wheel button, can no longer be pressed down.I have taken a can of compressed air, and sprayed air all around the wheel, and there is nothing blocking the button, or underneath the wheel. The scroll wheel can still be pressed to the left, or to the right, and they function as separate buttons. The mouse is clean, and in mint condition, as I bought it new. I have connected the mouse to 2 PCs and a Mac. The problem remains. Any ideas, or suggestions for a fix, are greatly appreciated. Thank you

Hello, i just recieved a Razer BlackShark v2 Hyperspeed as a gift. At first, i connected directly to my computer and i have no issue with it when im using it when it is connected with the cable. Then i wanted to test out the wireless option but when i connected the dongle that was included in the box, with the cable that is also included in the box, i got a windows error stating ‘’usb device not recognized’’ i see several other people had this issue as well. i tried their solutions but none of them was any help to me. so what should i do?

So i bought THX Spatial Audio, and the setup does not go past 2/2. i cant click any of the top tabs, the enable button, or select output device in the app. I havent even gotten to input my activation code. 

Hi,Could not find any thread related to my problem. I’m playing WoW through lutris or steam (tried both to see if my problem would be resolved in another context) on a Pop_OS! 22.04.Problem is, when I press one of my 12 buttons from the mouse, it start freezing the game for 1sec and after multiple uses it end with my game totally crash. It is 100% linked to the use of these button as I can reproduce the crash easily.Does anyone have an idea why this could occur ?Thanks !

Hello, I recently purchased a Razer headset and I’ve noticed around a 5 dB volume difference between the left and right ear cups. I tested it on multiple devices and confirmed the imbalance is consistent. Is this considered normal within manufacturing tolerance, or could this indicate a defect? Please let me know if you need the serial number or any additional information. Thank you.

Hello. I logged into my Razor account after at least 10 years. Upon changing password because I could log in, I find a strange Razor Id associated with my account. I never set this up and think my account was hacked?! The Razor Id I see under my account is “frontRazzmicBerrycast411” which I never created! How do I get My Razor Id fixed. And was anything else screwed with my account?

My Blackwidow Mini V3 Hyperspeed issue is that it has worked great until now.  The letter U acts as SPACE OR TAB.  I don’t know how to get it back or, how this happened in the first place. 

i need a replacement cord for my deathadder v3 wired, i do not have the serial number anymore since i took off the bottom sticker and it was a gift 2 years ago. I just need to know whether i can buy one or not

I just bought a razer kaira pro and for some reason i cant turn it onto bluetooth mode i searched up eberything and tried everything someone help me please 

Recently my Razer Synapse 4 is crasing, when i checked the event viewer logs, it seems that ucrtbase.dll is crashing on me, i dont have any rgb apps except for Logitech G Hub, can you help me resolve this issue?Event Viewer logs:Faulting application name: RazerAppEngine.exe, version: 4.0.563.5, time stamp: 0x668dce24Faulting module name: ucrtbase.dll, version: 10.0.26100.7019, time stamp: 0x55eee9bfException code: 0xc0000005Fault offset: 0x00000000000ed151Faulting process id: 0x11B8Faulting application start time: 0x1DC7B9E601E6F50Faulting application path: C:\Program Files\Razer\RazerAppEngine\app-4.0.563\RazerAppEngine.exeFaulting module path: C:\Windows\System32\ucrtbase.dllReport Id: 2f9df8b5-d821-4d3c-b24d-27f567031f62Faulting package full name: Faulting package-relative application ID: 

I have the Kraken Kitty V2 and whenever i go to register them it tells me my product number is invalid and when I went to the warranty support and typed in my serial number it said that my headphones werent eligible for surround sound and to look at the website to see which ones are included and it is literally listed on there and in the pamphlet my headset came with it tells me to scan the qr code and so I can get surround sound so I’m just confused. I typed the 0’s in as O’s and nothing. Please help.

I bought a razer huntsman mini v3 hyperspeed and the fn key is not working the buttons light up but when i go to lets say switch volume nothing happens and this is getting very frustrating and I have restarted the keyboard and everything and it doesnt work and it is just becoming frustrating as I heard that razer is the best company to buy things but at this rate i might switch to logitech or something as this is getting very frustrating as this keyboard was about 130 dollars i have been told to run it with synapse closed and i run it closed and it still doesnt work and I really just dont know what to do as i bought it from Walmart and dont even know if i can return it cause it has been like 3-4 months.

Dear Razer Support Team, I am currently unable to access my Razer ID account due to issues with Two-Factor Authentication (2FA). Unfortunately, I cannot recall which authentication method (app, device, or service) I had originally set up, and I no longer have access to the OTP codes. I kindly request your assistance in resetting or disabling the 2FA on my account so that I may regain access. Please advise me on the necessary verification steps or documentation you require to confirm my identity. Account details are as follows: Registered Email: [removed by moderator] Registered Name: (removed) I would greatly appreciate your prompt support on this matter, as I need to restore access to my account as soon as possible. Thank you for your time and assistance. Best regards, (removed)

Hi i’m trying to purchase using razer gold but when i proceed to check out it doesnt send a code, instead it always appear “unexpected error please reload the page and try again” pls help.  

The mouse started, today, to not show properly the ligths. They are set as white in the Razer Chroma app, however, it becomes orange and becomes red for a moment when the smart-reel is activated. Plus, the key binding does no more works (but I verified the latter only on my main PC). Adding to this, as soon as I lift the mouse it becomes even darker orange.I tried different ways to solve the problem:> Modifing the settings of the smart-reel and of the smart tracking> Inserting the mouse on another machine with the same Synapse 4, newly installed; like a sort of clean reinstallation> Deleting drivers and reinstalling the mouse to reset the mouse> Modifing the profile and the setting of the lights in the Chroma app> Manually updating the software of the mouse> Disabling Chroma apps> Disabling the Windows’ RGB control in customizationNothing of these worked, it is like the mouse decided that white isn’t of his pleasure.

i just purchased a razer mouse dock pro and the razer basilisk v3 pro 35k and the mouse dock refuses to charge it, i've done every single suggestion there is on the internet. from resetting software, to changing the usb port. and after ten minutes the mouse dock pro starts blinking orange for no reason at all. is there any other thing i could try to fix this before i return it?

Hi I updated my Razer Blade 14 (2021) BIOS today, and after installing I now am greeted with “ Secure Boot Violation - Invalid Signature Detected Check secure boot policy in setup” And i cannot boot in to windows unless I disable secure boot in the BIOS. Any help would be greatly appriciated, thanks! :)  

Hi, I'm looking for a replacement battery my for Blade 15 base model: RZ09-0328. I live in the EU (Netherlands) and would like to source one directly from Razer. Please let me know how to proceed further.Thanks in advance,      

Hey , I bought razer gold 100$card and when i use the code it says that it’s in the old format when i try to change it it doesn’t work I contacted the company I bought from they said to talk with razer gold support