Razer Support

Hello! My dongle on Viper just broke (fell apart), can I get a replacement one somewhere? Thanksn

I bought the headphones but haven't received the activation code. I tried to get it from the website, but it says the headphones have expired. Please, I need a solution. I have all the necessary documentation.

Hello I would like to change my battery since the performance is very poor now and it must be plugged now it is the model from 2021 the razer blade advanced, which is the correct battery for this model?Specifications 10th Gen Intel® Core™ i7-10875H 8 Cores (2.3GHz / 5.1GHz) Windows 10 Home 15.6" Full HD 360Hz, 100% sRGB, 4.9 mm bezel, factory calibrated Integrated: Intel® UHD Graphics Discrete: NVIDIA® GeForce RTX 3070 Laptop GPU (8GB GDDR6 VRAM) Installed: 1TB SSD (M.2 NVMe PCIe 3.0 x4) + Open M.2 PCIe 3.0 x4 Slot for easy expansion Maximum: Expandable up to 4TB SSD (M.2 2280) Installed: 16GB dual-channel DDR4-2933MHz (8GB x 2) # of slots: 2 Maximum: Expandable up to 64GB Per key RGB Powered by Razer Chroma™ N-Key rollover keyboardProduct Code: RZ09-0367BEC3-R3U1

Hello I was wondering where can I get a replacement mic piece, for the razer blackshark v2 pro at?

I am unable to register my blackshark v2 x, I need help 

Hi, i got my Razer Blackwidow v4 TKL yesterday and after installing it (using Synapse 4) and updating the Blackwidow firmware. Now my mouse is having weird issue such as it will randomly move to the end of the screen and right click, making the left click not working (but you are still able to right click anywhere).Anyone has any idea to resolve this?

Hi, a few weeks ago I connected my Viper V2 Pro, everything was working fine, until it asked me to update the firmware. After that, I used it with the dongle and suddenly it stopped working; Windows doesn't even recognize it. What could I do? 

I want to register razer blackshark v2 x but it says already registered but i never registered it. Can you help me get new activation code

 Hi,First time posting on here but  I am literally getting no help looking online. I purchased myself a Razer Book back in 2021. When I had first got it, it would overheat due to being laid flat on my desk. to prevent this I had bought a laptop stand to allow my laptop to breathe better. Everything seemed find until I saw the hinge cover flex. throughout time I would see the hinge cover peel off more and more until it had gotten to this state. 2 years back I had contacted Simple Insurance regarding this issue (I am from the UK and I remember Razer had offered insurance for my laptop). When I submitted the ticket they were of no use and would not even take a look at my laptop to see what my issue was. I have been trying to see if Razer had a support line to  contact them directly but I couldn’t see any way for me to contact their  support team. My question is, is there any way for me to get this little plastic piece repaired? My laptop screen works and functions with no issue but my mai

I lost my usb adapter for my headset recently and was wondering if it’s possible to get a replacement?

So I’ve had a razer viper ultimate dock version for about 2 to 3 years and though out the years its been really good. But in the past year i started seeing some problems with the mouse. Sometimes it would just stop charging in general and i figured out it must be the software, after the update everything started working again. But now I’ve ran into this problem again but this time all of the software is up to date. I’ve now been forced to basically use the mouse as a wired mouse. I’ve tried charging it on the dock and it berally made it to 4 percent. Even now that i use the mouse plugged in, it shows thats its charging but never actually charges. Help :/

Hi, I recently bought my Basilik V3 X Hyperspeed mouse and I'm having a problem. When I have the Razer Synapse app open, the Enter key stops working; it only works when I press Control first.

Hi everyone. I bought these headphones a few months ago and the overall quality is pretty good. However, with certain games like Forza Motorsport, Digimon Next Order, and anything using OpenAL, my screen reader (NVDA) stops speaking for a few seconds. For a completely blind person, this is—to say the least—pretty bad.Does anyone have any idea what could be causing this? I’ve already updated the firmware and messed with the profiles in Synapse (which was a nightmare, its accessibility is really bad to say the least, but that’s a topic for another thread, I guess), and nothing seems to fix it. The only thing that works is disabling audio enhancements, but even a 5-buck pair of earbuds sounds better than these if I do that. I could use an external equalizer like Dolby or something similar, but that kind of defeats the point of buying headphones that are supposed to sound great right out of the box.Thanks in advance.

Hello,  My headphones arrived today, March 22nd, after I had ordered them this morning. They appear to be completely undamaged and arrived in good condition. However, when I try to plug them into my PC (desktop), I can’t get either the sound or the microphone to function.  I have tried plugging the cables into the audio and mic ports on the back of the PC (making sure that pink matches with pink and green matches with green) as well as plugging the appropriate jacks into the corresponding ports on the front of the PC. Even though other products (speakers) function just fine when plugged into these ports, my headphones seem to be Dead-on-Arrival.  Has anyone had this problem before? 

I need another charger for my Razer Blade 15, but I can only find a link for the 230w charger outside the US. Is it discontinued in the US? The link I found shows a 404 error when I switch to the US, and searching doesn’t help.  https://www.razer.com/sg-en/gaming-pc-accessories/razer-230w-power-adapter/RC30-02480100-B3W1?srsltid=AfmBOopjGo7qLc56CQbrpvdY3LUCuf7PSWGCW-w4FTicu15qGnQZ0mkA

Well, ‘related topics’ doesn’t capture my query, so it is this and it is my title:I’ve owned this laptop (RZ09-0370) since 2021, bought a bunch of peripherals, etc, all with my razer account etc etc.. I know none of that means a thing because I don’t know the date the previous guy bought the thing or have his receipt.Is there any way at all I can connect myself to my laptop, despite these disadvantages? My body is ready for bad news.

I lost my old phone number and now i can't purchase a game credit, please help me change my old number into a new one. I didn't link it to an authenticator

Dear Support Team,I hope you are doing well.I recently purchased a BlackShark V2 HyperSpeed headset, and I am very happy with the product. However, I am unable to activate all of its features because there was no activation code included in the box.Could you please assist me with this issue?My headset serial number is: (removed for security purposes)If you need any additional information, please feel free to contact me at my email: [removed by moderator] I would greatly appreciate your help so I can fully enjoy all the features of my Razer product.Thank you in advance for your support.Kind regards,Ruslan 

I can’t proceed with the process because my old phone number is still registered. I kindly request your assistance in adding my new phone number.

Hello! I can’t charge my USB dongle anymore on the adapter and i got this mouse only a month ago. What can i do.  I’ve tried charing it via computer, USB C plug and with normal usb plug. Nothing works

Hello, About a year ago I updated my synapse from 3 to 4, and this caused my audio directions to flip. Any audio I heard on the left would instead be played in my headphones on the right. This only applies to thx spatial audio, and not stereo. Because of this, I swapped back to synapse 3 and everything sorted itself out, and I forgot about this problem completely. Then flash forward to about a week or two ago, I updated to synapse 4 again because I forgot about this, and lo and behold, the same problem occurred. Now because synapse 3 is no longer supported, I cannot revert back to synapse 3 and I’m stuck with non-functional headphones that have flipped audio. I’ve tried talking to support about this but my device is no longer in warranty so I cannot actually speak to Razer support, and I really do not have the money to be purchasing another set of headphones. I have also tried using the wayback machine to install synapse 3 that way, but none of my devices show up on the synapse 3 softw

When playing games like Dota 2, CS2, Arma 3, and others that require more than three keys to be pressed simultaneously, the keyboard doesn't process four or more keystrokes simultaneously. The first three keys are processed, but the fourth and subsequent keys don't respond. Although your manual on the website for this keyboard states that it supports up to six keys simultaneously, the store told me to contact you because they can't refuse a refund or repair under warranty, as this information isn't included in the paper manual included with the keyboard. Meanwhile, I have a very cheap keyboard as a temporary replacement, a membrane keyboard costing $5-7, and I don't encounter this problem in games. https://dl.razerzone.com/master-guides/RazerSynapse3/ORNATAV3X-00000660-en.pdf  

As the title says, when I’m trying to update my Kiyo V2 X the firmware updater says it can’t obtain the firmware version of my device que plugged in, I tried also turning off camera access on windows and yet it always throw an error. Has someone had the same error and got it solved?Thanks!

To the Razer Support Staff, I am sharing a solution I have found to resolve persistent issues with Synapse 4 and am providing it here so that you may use it to assist other users. I noticed your existing instructions for running as an administrator are out of date, so this updated guide ensures the fix works with the current software behavior. [FIX] Razer Synapse 4: Fix Crashes with Auto-Run as Admin & Permanent "Hide to Tray" (2026) Many users find that Razer Synapse 4 (Version 4.0.86) requires Administrative privileges to function correctly and prevent crashes. However, setting the program to "Run as Administrator" in Windows Properties often breaks the automatic startup process or causes the application window to pop up on the desktop every time the computer boots. This script bypasses those issues by granting the necessary permissions and forcing the application to launch silently in the system tray.1. Configure Internal Synapse 4 SettingsOpen Synapse 4, click Settings (gear ic