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42446 Threads
L
LoftyNZInsider Mini
asked in Razer Support
New Blackshark V2 Pro XBox version dongle won't connect to PC

Hi all,  so brand new headset just out of box.  I game mostly on PC but sometimes on Xbox so thought this headset would be perfect.  I’ve tried to set it up on PC using the Razer pairing app but on the first screen where it requests dongle being put in it doesn’t recognize it.  Synapse also doesn’t see the headset. When I put the dongle in the PC it can see the headset under Audio Sound Output, but it’s not working with Synapse or Razer headset pairing.Any assistance would be greatly appreciated. Thanks

1
Razer.Aero
3 months ago
GoldFusionsecreteasy918
GoldFusionsecreteasy918Insider Mini
posted in Razer Support
lost the phone number my account is linked to and my backup codes.

I lost the phone number my account was linked to and my backup codes, so I can't spend my Razer Gold. I would appreciate your help.

2
Razer.Aero
3 months ago
watchawesomeLivid862
watchawesomeLivid862Insider Mini
posted in Razer Support
charged twice for laptop

Hi I just ordered my first laptop from razer.com and I have just received a another order for the same laptop, its currently sitting on a pending order and the laptop has been delivered, is there anyone I can talk to to get this resolved thank you  

1
Razer.Aero
3 months ago
B
BrnjaminInsider Mini
asked in Razer Support
Contact with razer support worker stopped.

Almost two months ago, I connected with one of the Razer Support workers via direct message regarding issues with my Razer headset. However, after 25 days, since the last message, I still haven’t received any response from their side, and I’m still stuck with the same problem. Could anyone here help me out with my issues regarding the dongle?  

1
Razer.Aero
3 months ago
I
Ivan_177Insider Mini
asked in Razer Support
can you reset my old phone number?

I’m already stressed out because I couldn’t change it, pls helppp

1
Razer.Aero
3 months ago
polyportalBlack285
polyportalBlack285Insider Mini
asked in Razer Support
invoice for purchasing

Hi support. I have the same problem.I have placed an order without having an account. Got the shipping confirmation mail with the invoice link. The Invoice download link in my order does not work. Order does not show up in my account. (Which I created after placing the order, but with the same email address) I need help with the following:How to link this order to my account and have access to the invoice?Thanks in advance.

1
Razer.Aero
3 months ago
pikablud
pikabludInsider Mini
asked in Razer Support
7.1 Surround Sound

Hello,         I just bought the product on 19th May but I can't use the surround sound system. It just says that “ A session is currently active on another system. Only one session per account is allowed “ . I only use one laptop to do my work and no other device. What do I do? 

1
Razer.Aero
3 months ago
L
leetLightRedOchre514Insider Mini
posted in Razer Support
Razer Blade Stealth 13" (RZ09-0310) 2020 screen flickering

My screen has for 3 years intemittently turned black and then 1-2 seconds later come back. Not sure if this is related or not. Today, I started my computer and it had 3 distinct bars of screen flickering.  I have successfully updated the BIOS (which was a pain itself), updated NVIDIA drivers, updated intel drivers. I’ve tried random solutions from the internet that seemed unlikely to work in the first place. I’m at a loss of what to do now. 

1
Razer.Aero
3 months ago
S
shaylaviInsider Mini
asked in Razer Support
Razer Core X Chroma + Docking station

Hello,I recently got myself a Razer Core X Chroma only to find out that I cannot use it!My laptop has a single Thunderbolt port that my docking station requires to work and after so many hours of attempts getting my Core X Chroma to work, I learned the hard way it requires a direct connection to the laptop.This means I need to choose whether I use my docking station or Core X Chroma! Isn’t there a way to split the output or use a different type??

0
S
3 months ago
C
canarydomepolInsider Mini
asked in Razer Support
Razer Gold Pin Damage

I mistakenly scratched off some pin from my card. How can you help me so I can use my $300 gift card 

1
FiszPL
Vanguard
3 months ago
A
Admiral_panzerrInsider Mini
asked in Razer Support
Buttons not working on new Huntsman Mini

I connected my brand-new Huntsman mini red switch to my laptop, installed synapse and drivers. Tried the instructions to get it out of demo-mode, but still some buttons won't work:- backspace- zero- minus- equals- back slash- p- bracketsDid I receive a broken product or do I simply have to make some changes to the settings?

1
FiszPL
Vanguard
3 months ago
O
OssrikInsider Mini
asked in Razer Support
Tiamat 7.1 RH ear cup loose

I have a (coming up to) 10 yo Tiamat 7.1 Headset and the RH ear cup/ whole RH side has started coming away from the headband.I can see a crack in the plastic facing that helps to hold it all in, and wondered if there was anyway I could get a replacement or repair done on it (UK)Everything else about the headset works flawlessly, as it has done for the whole time I have used it, and I am loathe to throw it out or replace it if it is possible to repair/ fixSuggestions or help greatly appreciated

1
FiszPL
Vanguard
3 months ago
T
theYuniverseInsider Mini
asked in Razer Support
Battery bulging on my Razer Blade 15 (2021) RZ09-0369 Model

Hi there, I noticed that the battery on my Razer Blade 15” (2021) serial no. starting RZ09-0369 is bulging. I’ve checked with UK Consumer Laws and I apparently have up to 6 years to make a claim on an item I’ve bought from Razer or its authorized reseller.I bought the laptop back in Oct 2021, so I’m well aware that my 1-year complementary warranty has expired but would there be a way for me to still get a free repair or replacement for my laptop done?I think I had not noticed the swelling until I realized my trackpad was difficult to click yesterday, but it must have been swelling for a while now since, a few months ago, I noticed a little lighter area form in the middle of my screen when I would take it to and from work.Best,Antonio

2
FiszPL
Vanguard
3 months ago
datatechnoYellowGreen797
datatechnoYellowGreen797Insider Mini
asked in Razer Support
the 7.1 surround

i dont find my 7.1 audio code .

3
FiszPL
Vanguard
3 months ago
BitterLimealleyfast747
BitterLimealleyfast747Insider Mini
asked in Razer Support
Razer viper ultimate not charging

I have had my taxes viper ultimate plugged in for a while and it constantly goes up one percent then appears to stop charging then starts again and then drains again, all my applications are up to date and the mouse’s power switch is turned off I’m not entirely sure what to do

1
FiszPL
Vanguard
3 months ago
Inchwormplacesharp358
Inchwormplacesharp358Insider Mini
asked in Razer Support
two deathadder v3 pro one dongle

I have two deathadder v3 pro and one dongle can i connect any one to the dongle 1 by 1?

1
FiszPL
Vanguard
3 months ago
heaventhinkSapGreen689
heaventhinkSapGreen689Insider Mini
asked in Razer Support
how to get my back up code

how to get my back up code 

0
heaventhinkSapGreen689
3 months ago
Z
zeus2026
posted in Razer Support
Razer Mamba TE Tracking issues with Firefly HE

I have had my Mamba and Firefly for a while, but when I have the mouse directly on the firefly, the tracking is jumpy and not precise at all and is very jumpy with movements. I have tried calibrating with synapse, but the only way it will work is if I have a cloth mousepad on top of the razer one. I know the tracking on the mouse is fine, but its as if the texture of the Firefly is bad or something and is causing this. Any help is much appreciated!

2
retroLemonYellownexus838
3 months ago
O
OrganismZeroInsider Mini
asked in Razer Support
How to disable touch controls for Razer Hammerhead True Wireless and Pro Hyperspeed earphones on Windows PC?

Can anyone tell me please how to disable touch controls for both the Razer Hammerhead True Wireless and Razer Hammerhead Pro Hyperspeed earphones on Windows PCs?

0
O
3 months ago
CeladonradioAPATITE992
CeladonradioAPATITE992Insider Mini
asked in Razer Support
Razer Hunstman Mini Special Edition ALT & FN

Hey so my left alternate and function keys on my razer huntsman mini special edition 60% keyboard are not really responding to certain colors if anyone know what’s wrong or how to fix this that would be great thanks

0
CeladonradioAPATITE992
3 months ago
Rostinah
RostinahInsider Mini
asked in Razer Support
Razer Blackshark V2 Pro - Microphone sounds bad

I’ve been having this problem every since I got this headset like 2 years ago. The microphone sounds garbage, and I tried everything that I could to fix it, but nothing works. I see that others have problems with it too but no solutions are found, so I don’t know if it’s even worth making this thread.The only way I can get the microphone to sound amazing is to turn on ‘Mic Monitoring (Sidetone)’ in the Razer Synapse mic settings. I guess this is my solution but I’d like others to hear it in high quality too.

0
Rostinah
3 months ago
M
manon5412Insider Mini
posted in Razer Support
dont receve my refund

You receve my laptop on monday and i don't receve my refund why??? Thank you

0
M
3 months ago
B
brcarlsonphdInsider Mini
asked in Razer Support
What is the maximum SSD size for a Razer Blade 15 2023

I see conflicting information for the amount of storage I can upgrade my 2023 Razer Blade 15 I recently purchased. Under the FAQ section for my model, the “How do I upgrade the storage on my Razer Blade” question states right at the top that “Upgrade up to 4 TB per slot.” However, under the specifications section for my model (RZ09-0485Z) under the storage specification it says “1 TB PCIe Gen4 M.2 (2 NVMe 1-sided drive); (Max Upgradeable - 4TB, 2 slots)” which seems to read that the total between the two slots is 4TB. So my question is the system capable of only 4TB total, or could I upgrade to 2 4TB drives (one per slot) for a total of 8TB?

6
spaceshipRegaliasolo453
3 months ago
classictrendBlueBell943
classictrendBlueBell943Insider Mini
asked in Razer Support
When im using my Kraken V3 my audio randomly changes and increases

Little explanation: when i turn down my audio it goes straight back up to 100 and weirdly changes between 100 and 98 rapidly  

1
Razer.sushi.boi
3 months ago
N
NeotheInsider Mini
asked in Razer Support
Kaira wont connect to pc

Hi, Im in trouble right now, i’ve bought an kaira headset and it’s pretty hateful towards me. At first i’ve tried to connect it to PS5 to see how it would behave and i’ve seen line something like: ‘it’s fine that your headset has a bluetooth but we wont do anything’. Later on i’ve paired it with my mobile device (Korean one starting with letter S), it worked and i’m able to listen to music but my mic is almost unhearable. I’ve thought that it might be just one time or so… Later on here it comes my last hope and method to make money using this piece of equipment - PC. I have only 1 (one) USB-C connector and i’ve plugged in my dongle. OK, now i’m pissed! Windows had seen my dongle but between dongle and headset is something wrong. I need help from you guys. my dongle from the box is : rc30-0403my headset : Razer Kaira RZ04-0398

1
Razer.sushi.boi
3 months ago

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