Razer Support

I would like to confirm that my old number will be removed and replaced with the new one.

I just got this new headset for the specific use of using 2 PCs at once - taking VoIP calls over Bluetooth on my work PC while listening to music or taking a VoIP call on my personal PC with the 2.4GHz dongle.I am NOT using the mic for both. I have a wired mic for my work PC and am only using the BT to hear the softphone ring, and to hear the calls. I do intend to use the headset mic on my personal PC.The BT mode works just fine in standalone mode. However, in simultaneous mode (the entire reason I shelled out money for this headset) the Bluetooth audio is choppy and awful and constantly dropping out, sometimes rapidly so it sounds like static, and sometimes just silence for several seconds in a row. No matter what, it’s never smooth for more than 2-3 seconds, and even that’s rare.Yes, I have updated all firmware for all things involved. Fully updated all the firmware and BT drivers on the PC I’m using for BT, and checked the firmware on the dongle and the headset (both had no updates

Some time ago, I lost the dongle for my Viper Ultimate. At the time, I looked for it but couldn’t find it, and I’m not sure where it is. Eventually, I gave up looking. Later, I saw that it’s possible to buy a replacement dongle directly from you, but I can no longer find it. I’m afraid to buy it on AliExpress or other websites, as I prefer to pay more and be sure that the product is correct and genuine, rather than paying less and receiving something different from what I ordered. So, I would like to know where I can buy or find a new dongle.

My pink microphone stopped working and I looked everywhere for a pink one for my set, but I all I can find are black ones, and I really want it to match :((

Hello, Recently I have lost my usb dongle for my viper ultimate and can’t use the mouse at all!! Is there any way of replacing it? Thanks.

Hi I just got my Razer Blackshark headphones days ago, however, I’ve noticed the mic is picking up background noises and it isn’t too clear during in game sessions. I tried it with both the 3.5mm jack only and also using the splitter via connector to see if there is a difference it actually got worse especially with the splitter because there are times the mic is working, sometimes it isn’t especially in mid game,using it while playing ARC Raiders and I use it on my laptop. need advice or help on this. Thanks

Hi,I have been trying to order a product from the Razer website but keep getting an email saying I need to contact support because on an issue with payment but of course there is no useful way to do so so anyone got a suggestion of how I can get around this?Karl

So, basically, after a few weeks of use, the mouse’s dongle has stopped working properly, not showing any lights and not pairing with the mouse. The USB ports and cable are just fine, as Windows recognize the port and the mouse works when plugging in the cable. Guess I have a malfunction with the dongle? 

hello huys, i bought new razer blackshark v2 x but my product alredy registered. anyone can explain the solution?

So I bought a Razer Basilisk Ultimate a couple years ago because I preferred the side led wave effect as its displayed on the box. However I plugged it into Synapse 4 recently, the firmware required an update, and now the wave effect affects the entire mouse the same. In my opinion the mouse has lost its uniqueness and the new wave it has now is incredibly bland. I am not very experienced with Chroma Studio enough to change the lighting as when I applied Wave  before on Synapse 3 it was automatic as its displayed on the box. I have attached 2 photos to further illustrate the difference I am referring to. I understand one of the photos looks like a still as I cant upload a short video to show what the wave affect looks like now but its a solid bar compared to what it looks like on the box. 

hi i have the same problem as this posthttps://insider.razer.com/razer-support-45/lost-basilisk-uktimate-dongle-75592,i was wondering if you could help me. my product isRazer Basilisk Ultimate | RZ01-03170Sn: PM2035H13351706i can't find my usb dongle anywhere. im not sure the model no, i believe its a USB Dongle model DGRFG6Also my Razer Mouse Dock Chroma RC30-030502 completley stopped working no power, its not even recognised when plugged in to the PC. Hence i need the USB dongle to put in the PC directly to enable Wireless.If you could do the same and look in the inventory for one, i would really appreciate it.im not bothered about the dock as long as i can use my mouse wirelessim located in hertfordshire UK.i hope to hear from you soon.many thanks

Sidebutton 2 stopped working on the mouse. I have tried several software fix attempts such as drive uninstall/reinstall, synapse reset, and synapse reinstall. Nothing has worked. I purchased this May 24, 2024.

I have a 2019 razor blade stealth 13. It currently has thunderbolt 3 connection and I’m wanting to upgrade graphics. Is there any way to do this? I can’t seem to find the Original core online and I don’t believe it’s compatible with core V2

Seems a Common Issue  not my 1st set of Razer Headphones  and they sound Good If they stayed on my Head!  WHY can’t Razer fix this common issue???  Soon they will break and then I will be told no warranty cause they fell!   ANY REAL IDEAS????  And now My Wolverine Controller is randomly stops working need to unplug and insert fixes for a while.Both these Products are under a year old. HELP PLEASE. And yes I have all the down loads and latest Software. 

Hello,I am unable to connect my Razer Viper V3 HyperSpeed mouse to my HyperPolling Dongle (which is listed as compatible in the documentation) purchased from the Razer Store.I have read all the topics related to this issue and followed the various tutorials for pairing these two devices, but without success.Any assistance would be greatly appreciated.

Hi Razer Team,Need help here!I facing some issue regarding my FN key on my Razer Blade laptop. The FN key is disabled because of the synapse apps, I did every-single tutorial on google and none of them is working.Can you help me to fix this?  Best

My name is Luís Augusto, my country is Brazil, my old number is , my new number is and my Razer ID is..., my registered Gmail is , my date of birth is, my country is Brazil

Razer Winter Specials: Enjoy €15 off all orders over €99, plus an exclusive gift when you spend €150 or more - whenever I try to buy razer huntsman v3 tkl 8khz - 15 eur off discount code doesnt apply to my cart. But in promos its stated “off all orders over 99” so im confused. 

I just upgraded from Synapse 3 to 4 and when I went to play my game, the keys were no longer bound the way I had them.  I did some research and was told  I had to import my synapse 3 profile (why wouldn’t this be automatic????).  So I got the instructions for importing and tried it and the end resut was the error message I pasted below.  So my question is, How do i import my synapse 3 profile?  I did some research here and found a thread on here wherein the user was told to load the profile manually via the controller portion of the software.  I tried that but when I opened up the file location, there was nothing there.  Help!  It took me a lot of time to get my controller setup and I’d really rather not do that again.  

I was playing Rainbow Six Siege with the mouse and I felt it was a bit jittery, the aim I mean so I went and checked the Razer Synapse App to see the polling rate, it was set to 1000hz so I went ahead and tried to check it online, whilst on 1000hz set in synapse, on the browser or even the razer polling rate test it was reading 125hz max. If I set in synapse to 8000hz, only then the razer app for polling rate was reading 1000hz, something is wrong with it. Note: I had a pulsefire haste 2 from hyperx before, it could also go up to 8000hz polling rate but I never got wrong readings on that. Something feels off on this one, the aim is jittery, I am afraid the mice got a mismatch on polling rate values.I tried changing the USB port, updated firmware, everything. I don’t know what to do anymore

My order is being held in Memphis and its being delayed. The tracking information says they have insufficient shipping details. I guess its an issue with customs. I saw on the website that shipping to the US would likely be delayed. Is there anything I can do to expedite this process or is it all on razer to do something?

Hi. I’ve just purchased for ps5 and plugged into controller but it’s not working.? Any ideas ? 

Since the new year my razer naga pro has stopped working, but this issue seems to only be software related. I’ve tried multiple different things to remedy this and nothing seems to work.  Anytime I install synapse the mouse completely ceases to function. If I fully uninstall all razer software the mouse works as it did originally. Its beyond frustrating trying to pinpoint what is causing this. Also extremely disappointed that I can’t even open a support ticket without warranty. Pretty absurd practice to not offer any kind of support, especially since its rather obvious that this issue is software related and not the hardware itself.Things I’ve triedReinstalling SynapseUpdating mouses firmwareUsing the mouse on another device (works fine on my laptop)Uninstalling the associated drivers Please let me know if you have any ideas.

I purchased the Razer V3pro on November 30th, 2025, BRAND NEW (just to make sure I clarify that). The mouse is great WHEN it is working. I’ve been intermittently experiencing these issues since the first few days of use.  I thought it could be interference issues, so I:1.) moved the wireless dongle2.) changed the usb port being used by the mouse3.) changed the port I use for my wireless headset’s dongle4.) use my wireless headset in WIRED MODEWhen this didn’t work I:5.) installed and updated drivers through synapseNOTHING WORKED…AND I’m STILL having issues. The mouse will just turn off randomly for 3-10 seconds and then cut back in and the light will blink a few times or it starts lagging, stuttering and just completely becomes UNUSABLE. At this point I have 13 more days to return this and I hate returning products but this is unreal. Should I just return it and go back to FinalMouse, like this is so unacceptable. PLEASE HELP.

So I broke my wireless dongle for my Viper Ultimate and want to know if the Hyperspeed Replacment Dongle is compatible with my Viper Ultimate?