Razer Support

Every time I try to remap my new and old controllers the app on pc and xbox just turns grey, and when it does work the changes won’t save 

Hello, so today my razer basilisk v3 x hyperspeed mouse suddenly started moving slowly down on it's own on my screen, I'm unable to move it anymore myself.I cleaned it changed surfaces tried to reconnect it, but the problem persist, I don't know what else I could do.

, I recently purchased a headset, but I’m facing an issue when trying to register the product. It says that the product is already registered.I bought it new, so I’m not sure why this is happening. Could you please help me resolve this?Thank you.

200 USD razer gold gift card pin used redeemed on 21 of may I want to know where is been redeemed  

Razer Synapse suddenly stopped detecting my gpu. I use Synapse with a Razer mouse and cooling pad. My GPU is fine and is detected by other software.

Having an issue with Razer Synapse with my new Clio speaker. Trying to configure the surround settings and when I click on the surround configuration tab it goes  to a blank screen.  All other devices work for all tabs.  Once it’s blank I need to close the tab for the Clio before I can see the other settings for it. Have tried reinstalling Synapse and it did not seem to change the behavior. 

I recently purchased the Kuromi Razer Kraken kitty v2 BT wireless headphones, however the mic quality ended up atrocious and unusable despite the promotion stating it has “crystal clear voice pickup”. Synapse doesn’t even acknowledge its existence and when it does I only have a very basic volume setting. I’ve tried any and all troubleshooting I could but they simply do not work at all for voice chatting and that’s one of the main reasons I purchased. Is there anything specific I can try to solve the issue (other than the troubleshooting already provided by razer or.. well, anything found at the top of search results.) or should i be looking into returns/refunds? 

today received a news that Razer Synapse 2 coming retired effective October 28, 2025.so Razer Kraken 7.1 Chroma device setting will add in new Razer Synapse ? thanks.

I followed this guide in the attached link several times over the past month however my name on the forum is not the one I set in my account profile.. How can I have my razer id name on display in the forum..?cheers  

Hey, when I create a no recoil macro in Synapse 4 I have the feeling that the weapon I am using shoots slower than before - meaning I need to speed up the macro somehow. For now my macro is like leftclick, mouse movement and then again click, I dont know do I need to copy it 50 times or any other cuntion usage?  Thank you

Just wanna know where can I go to buy the bottom piece. 

I’ve recently noticed that the battery on my 2020 Razer Blade Advanced that I purchased brand new just over 1 year ago has started expanding and bulging. The warranty expired just 3 months ago so i’m assuming I can’t just send it back to Razer for a free replacement.  Im wondering what replacement batteries would fit my laptop and what reputable company is recommended to purchase from.  Here’s the product number: RZ09-03305E43

We're sorry.Your payment request could not be processed at this time. Please try again later.

I ordered this headset and it was supposed to come with a code for a “Raptor Glider” There was nothing in the box.  I read online somewhere that it would be e-mailed to me after I register it.  But never got a code that way either.  How do I get my code for this Fortnite glider?

So I have a very weird situation.I recently bought the Razer Barracuda headset (not Pro or X) and Synapse refuses to find them. I can connect the headphones to the PC no problem, with cable and without, but to the Synapse app it’s like they don’t exist.I updated Synapse to the newest version, restarted my PC multiple times, connected headset with cable and without in different ports, tried installing and using the drives that are meant for the headset (they didn’t recognize the headset either) and also tried connecting the headset to the mobile app (didn’t connect to the app but connected to the phone). NOTHING WORKS.And to add to the issue of the headphones being practically invisible to the Razer apps and drives, I can’t register it as a device on my profile either.I tried searching for fixes online and all I see is support telling people with similar issues to do the things I already

As of this morning, I’m unable to add anything to my cart. I’ve tried different browsers, tried doing it on my phone, etc; all with no luck. Is it an issue with the website? 

My Deathadder Elite mouse wheel has started to squeak. I bought it in November 2024 so it’s under warranty but I can’t find any support help as I live in Europe. Is there an email address I can report the problem to?

Hi everyone,I’m trying to download the latest BIOS update for my Razer Blade 15 Base Model (Early 2020 – RZ09-0328).My laptop is out of warranty, and I’m running into BitLocker recovery issues that may be resolved with a BIOS update.Could someone from Razer (or a fellow user) please share a direct download link to the latest BIOS for this model?Thanks in advance!

Hello, dear Razer team, I'm new here and I'm glad to start our journey together, but unfortunately, I had a problem activating my Black Shark V2 X headphones. I am shown the message "This product has already been registered. If you have not registered it, please contact Razer support". I can't get the activation code 7.1 without registration. how can i fix it.

In the digital era, social media platforms have transformed into vast repositories of content, catering to diverse interests and preferences. Facebook, one of the pioneers of this digital revolution, has continuously evolved its features to engage its massive user base. Among its many offerings, Facebook Watch stands out as a hub for videos, ranging from user-generated content to professionally produced series. However, despite its popularity, one persistent limitation has been the inability to download videos from Facebook Watch for offline viewing. This obstacle has led to the emergence of Facebook Watch Downloader, unlocking new possibilities for users and content creators alike.Understanding Facebook WatchLaunched in 2017, Facebook Watch was introduced as a platform for discovering and enjoying videos on Facebook. It features a wide array of content, inclu

hello, i bought the barracuda x 2022 headphones. but the sound is defective, i tried using 7.1 Surround Sound, but it's a bit of the same. as a last option i tried updating the firmware, i followed all the steps as it should be using the dongle, also the dongle adapter, the headphones are on but still the firmware doesn't work, the firmware updater does not give me the option to “update”. 

Tried different devices, browsers, and networks – cart always stays empty. Anyone else having this issue or know a fix?

Can you play games in 2K on a Razer Blade 18 2025 with RTX 5070 TI?

How I’m suppost to get access to my THX code to activate it. I’m currently using the trial.

I put in the serial number and it says “Unfortunately, this product is not eligible for registration.” with that hyperlink to the warranty policy.