Razer Support

I changed my phone number and I don't have access to the codes; I need to change it.

Hello! I'm using a Razer Basilisk V3 Pro | RZ01-04620. Unfortunately, the scroll wheel is broken. Could you please tell me how I can order a complete replacement part?

Hi, I bought a Kraken X Lite the other day but it doesn't have a 7.1 activation code, and does it have RGB lighting? Please help.

I purchased and registered my new Blackshark V3 Pro headset and have not received, nor can I activate 7.1 surround. When I use the support site it asks me to input the serial number but says it is not eligible. When I use the send new code button, it continually asks me first to log in, then again input the serial number, which then says not eligible. I separately purchased THX sound, which seems to be working fine, but the pop up for registering 7.1 sound continually appears unless I uninstall it. It says on the website that the headset includes 7.1 surround, is there an issue?

I bought some Blackshark V2 X headphones, but I don't know how to get my verification code. I'm new to this, and I feel like I'm following the steps, but something's missing or something's wrong. I bought the headphones 3 hours ago.

Me bloquearon la cuenta por no poder poner el número de teléfono por favor ayuda? Qué hago 

My acc is temporary locked i had to contact the support bcs my brother wanted my acc to buy some stuff and because he is a lil bit less inteligent se put passwords wrong can someone help me?

Razer Gold.com requires two-factor authentication when purchasing. I can't find the authentication code in the Google Authenticator app. P.S. I didn't save any backup codes. 

I just got my Razor black shark v2x headset and am trying to register it but the Unfortunately, this product is not eligible for registration message keeps showing up even though i just got it in the mail so i can not get the activation code for 7.1 surround sound

The not eligible message keeps popping up even though i just got my black shark v2x headset so i cant verify and use 7.1 surround sound

При оформлении покупки на сайте Razer Gold.com, система требует ввести код для двойной аутентификации, но открыв приложение Google authentificator я не обнаружил нужный код для подтверждениея своей покупки на Razer gold.com. Как я могу его найти или заново добавить?П.С. Резервные коды я не сохранял. 

I want to change the cellphone number on my account because my account number is no longer active. Please change to my new number {Removed phone number for security purposes)

Miscratched card

HI DEAR RAZER i buy a blackshark v2x but in 7.1 surroind i want to register my product it says : this product is already registered i use the code in app but it still not workingwhat should i do? 

The other day, I bought a Razer BLACKSHARK V2 X, and I don't have an activation key either in the box

Hello Razer Support,I have a Razer Blade 15 Advanced (Early 2020) — 300 Hz panel with a persistent display issue. The top of the screen appears faintly mirrored at the bottom of the panel, and lowering the refresh rate (changing it , to 60 Hz or 144 Hz) makes the problem worse. The issue does not appear in screenshots, which indicates it is a hardware display panel fault, not a GPU or driver issue.Can u help me pls i’m brooke student and cant afford the 1000 bulgarian leva to fix it. Best, regards

Dear Razer Support Team, I hope this message finds you well. I am writing to seek your assistance regarding a warranty issue with my Razer laptop, which I originally purchased from Best Buy in Canada. Currently, I am residing in Turkey, and I have encountered a technical problem with the device after a recent Windows update. Best Buy’s support team has advised me to contact the manufacturer directly, as the product is still under the manufacturer’s warranty. Therefore, I would like to request your support in arranging a warranty service or a possible replacement unit that can be shipped to my location in Turkey. I have attached the purchase receipt and my laptop’s serial number for your reference. I would appreciate any guidance on how to proceed and any next steps I should take. Thank you very much for your help!

My battery is starting to die and am looking for a replacement. 

I got the headset in January 2022, around a year ago the dongle stopped working, I tried every fix listed but nothing worked, except putting it in the freezer which makes it functional for around 2 minutes. Upon opening it, I saw one of the small components on the PCB broke off, and I’m not confident enough in my soldering to re-attach it. Where could I get a replacement?

Hi!I'm having an issue with my Razer laptop. It randomly chooses between two actions: hibernating OR crashing to a black screen and restarting immediately after waking up (mainly when I close the lid).At first, I thought the problem was with the battery, sleep mode, hibernation, or power settings. I tried many settings and types of power configuration, but the problem persisted. He was in DE for a battery change, but it got a green light in every other department. Finally, I did a clean install and setup, and after some time, it started doing the same thing, but only in one situation: when Windows Hello is active. I can see as he is looking for me with the red and green lights near the camera, and then it goes black with a restart. The same is happening when he tries to log me in to windows but then … nope let’s hibernate. He starts then with no problem to desktop or whatever I did before.Are there any drivers for Razer Biometrics or IR Camera out there? I know that I can just disable

There  was a problem activating the headphones

Hello, should there be a label (inscription) on the earcups to indicate where the left and right are with headphones on razer barracuda x 2022?

I have made an order from my corporate account and on the invoice it does not state my company name vat number how can I get this amended? 

Hi Razer Support, I’m trying to download the system recovery image through the Self-Service Recovery page, but I’m stuck in a registration loop. On the page “Your Registered Systems,” my laptop appears as registered and I can select it. However, after selecting it, the site still displays: “Please register your device to continue with your recovery image request.” It won’t proceed. Device details shown on the page: Product: Razer Blade 18 Product Code: RZ09-05297ER3-R3U1 Serial Number: BYXXXXXXXXXXXXX  What I’ve tried: Logging out/in and retrying Trying a different browser / private browsing Clearing cache/cookies  Same result each time. Could you please verify that my device is properly registered on the backend for recovery-image access and either enable the self-service recovery download for my serial number or provide an alternative way to obtain the recovery image? I can attach a screenshot of the error if needed. Thank you.

Hi, my Razer Blade 14 (2022) Model RZ09‑0427 won’t boot — the front LED only flickers green. I saw the official BIOS updater was removed from the support site. Can anyone here, or a Community Ranger/Moderator, help me get the official BIOS recovery file? Thanks!