Razer Support

Compre unos headset en una tienda y cuando fui a registrarlos me dice que ya fueron registrados, no me deja activar el sonido envolvente 7.1, cómo puedo obtener un código de activación para mis headset ?

I lost my Bluetooth dongle that plugs into my Xbox that connects my Razer black shark v2 pro, and replacements seem non existent. Am I able to order this part straight through razer? 

I just received my Razer Kraken V4 package, but the right ear cushion is not seated properly. I'm wondering if it's easy to fix or if I should simply go through warranty.I'd also like to know if I end up not getting a positive response, can I replace the ear cushions of the Kraken V4 model?because i did not get any info about if that is even possible 

what's the difference between razor wolverine V3 Pro and the tournament edition? I heard something about a better haptics, but what is actually different?? I'm trying to determine which one to buy.  There's no real information online and not many videos out. What are all the differences between the V3 Pro and the tournament edition wolverine?

Não consigo mudar o meu número de telefone.

Hello Team,I’m honestly at my breaking point with this. I’ve been using a Razer Blade 14 (2021) with the following specs: CPU: AMD Ryzen 9 5900HX (8-core) GPU: NVIDIA RTX 3070 Storage: 1TB SSD RAM: 16GB (default configuration) Windows 11 Home Despite this hardware, I’m consistently getting 10–20 FPS in games such as and cpu temp 100+: Battlefield 1 SplitFiction GTA V And even in other less demanding titles I’ve made sure the games are running on the RTX 3070 with the latest NVIDIA drivers installed. I’ve also tested while plugged in and using the highest fan setting, but even SplitFiction on the lowest graphics settings barely reaches 20 FPS.I’m a

Hello Team,I’m honestly at my breaking point with this. I’ve been using a Razer Blade 14 (2021) with the following specs: CPU: AMD Ryzen 9 5900HX (8-core) GPU: NVIDIA RTX 3070 Storage: 1TB SSD RAM: 16GB (default configuration) Windows 11 Home Despite this hardware, I’m consistently getting 10–20 FPS in games such as and cpu temp 100+: Battlefield 1 SplitFiction GTA V And even in other less demanding titles I’ve made sure the games are running on the RTX 3070 with the latest NVIDIA drivers installed. I’ve also tested while plugged in and using the highest fan setting, but even SplitFiction on the lowest graphics settings barely reaches 20 FPS.I’m a

After updating synapse, there are problems with enabling thx spatial audio. When I click on thx spatial audio or stereo, the sound does not change. 

Bonjour, j'ai rencontré un problème avec ma souris Razer. Bien que la souris semble fonctionner correctement (le curseur bouge et elle est détectée par mon ordinateur), elle ne parvient pas à se connecter au logiciel Razer Synapse. J'ai essayé de redémarrer mon ordinateur, de réinstaller les pilotes, et de mettre à jour le logiciel, mais cela n'a pas résolu le problème. Je voudrais savoir s'il existe une solution pour rétablir la communication entre ma souris et Razer Synapse. Merci pour votre aide!--endfragment>!--startfragment>

Hey there,So i Had my Wolverine v3 Pro connected to my Xbox Series X with the Dongle in the Front USB Port - by accident; i barely touched it with my elbow, it bent upwards and to me it looks like (you guys used soldered USB ports?) that the solder on one of the connector strips inside the Dongle snapped..  Yadadada; where and how am i able to buy and synchronize a new Dongle for my Wolverine v3 Pro?

Is there a way to pair an Atheris mouse to a new USB dongle? 

Hi, I'm still the same as I was at the beginning a couple of weeks ago. I was going to give up, but I need to fix it. I can't make any purchases from my Fortnite account to my Razer account. I am adding images of the same problem that I have had for more than a couple of weeks now and none of your colleagues have been able to solve it. It always asks me for the phone number of the same region, which I have already mentioned to several colleagues that I have another one from the other region that is incompatible with what it asks me for when I can buy and it is a never-ending loop. I do not have a phone number from the region therefore I cannot buy. You have already tried to put the Microsoft authenticator and even my email but nothing at all. When trying to carry out the operation, the annoying little window appears to enter a phone number from the region that I have previously mentioned and it is impossible because I have it from Spain and it asks me for one from Turkey. I have alw

Whenever I try to complete a purchase, I'm asked to enter a verification code sent to my phone number. However, I am not receiving the code.Could you please help me resolve this issue

Hi ! I plan to buy a Razer mouse, the Razer Viper V3 pro only I want to know if it is compatible with Xbox Series X? thank you cordially

Today, April 21st, I received my Razer Wolverine Ultimate controller and after unpacking it and connecting it to my console and installing the application, when I tried to edit my buttons it wouldn't let me, I just got a gray screen.

helloi recently purchased brand new raser black shark v2 x headset when i attempted to activate the 7.1 surround sound software usin the code provided in thé box irecived message saying the product is already registered and  iam sure that this headset is new and unused please assist me in obtaining a new activation cod   

 Hello Razer Support,I own a pair of blackshark v2 x and my device has already been registered.However, i no longer have access to the activation code for the 7.1 Surround Sound software.Could you please help me retrieve or reset the activation code linked to my device?I can provide proof of purchase if needed.Thank you in advance for your help!

Hi there,  I enjoyed my DeathAdder V2 X Hyperspeed for 2 years. Before that I used my trusty DeathAdder (the first model) since 2009. I just love Razer! This morning I started my PC and I saw my DeathAdder V2 X Hyperspeed blinking twice, pause, blinking twice etc... no cursor on the screen, nothing.  I tried using different ports for my Razer dongle, different PC and laptop, removed the AA battery (wich i checked and was 89%), cleaned my lens with isopropyl and a earbud, … Nothing.  Can someone help me?

Hi all. I have purchased a 2021 Razer Blade. For my own Secuirty Purposes, I would like to wipe the SSD and reinstall a fresh copy of Windows using the Recovery Image. Is it possible to obtain this since the laptop is Second Hand? I have created a Razer ID and upon going through the Image Recovery, It is asking for Purchase Date, And all of my address details for Warranty etc. So I have halted the process of Registing this for now. I do not want warranty, I am just trying to aquire the legit clean copy of the Razer Recovery Image. I am assuming this won’t be possible due to Second Hand? (I do not want a Regular windows as i would like it as Razer come when fresh) Thanks

Just wanna give a huge shoutout to  RazerCustAdvocacy on Reddit. They spent the whole evening helping me with my warranty claim. It was so much better than dealing with my country’s razer customer support who won’t even pick their calls or reply to emails.

I have one question, how is this even possible? I’ve had them for only half a year, and the plastic is already in terrible shape. Please don’t give me generic answers like “Did you have any incident with them?” I’m too old for that kind of response. The fact that this happened after just six months is a complete disaster in terms of quality. I’m the only one who ever used these headphones in my house. 

I have the Razer Barracuda X wireless headset and it works perfectly fine on my old computer, I just built my new one no issues with the pc, but when I use my headset on my new computer it will randomly cut out and no sound comes through. I am unable to do the driver from razer because it says my headset is not plugged in. Need help fixing it. Headset still works perfectly fine on old pc and no cutting out but on new pc it cuts out all the time.Anything helps.

I wondered if anyone could help. My Razer book screen has just gone very very dark - almost too dark to see anything. The usual function/brightness buttons don’t help as it is currently max brightness. Any ideas?

Product number: RZ04-03800100-R3M1Hello everyone!I have been using my Razer Barracuda X for a couple years now, but recently I met an issue, which I cannot resolve. A couple days ago, my headset disconnected from my laptop (i dont use the dongle, i use the direct USB-C port), and since that day, I am unable to pair my headset, nor with my laptop nor with my phone. To be more exact: the headphone pairs, but the moment I wanna run any audio (ex. listen to music) it instantly disconnects. Because I have had it for a long time, it is no longer in warranty, so I am looking for solutions that might help, without having to change my headset, or getting it repaired by a professional.Things I have tried:restart laptop restart headset update drivers update firmware use the pairing utility tool Any tips are greatly appreciated!

I just bought Razer Orochi V2 just today it got delivered. Tried the dongle and it workes, no issues. But when I downloaded Razer Synapse, no matter how many times I try, my Razer Orochi V2 is not detected, same with bluetooth. Now I can’t update the firmware or customize my mice buttons, I tried every possible solutions but unfortunately it won’t work. What can you suggest to fix this please?