Razer Support

Buenas! Compré unos auriculares en el día de hoy, cuando abrí la caja, en la tarjeta no recibí el código de activación del 7.1. ¿Quién podría ayudarme? 

I no longer have access to my old email, I can't put in my current email address because I need a code that comes to my old email address. Unfortunately, I registered my costs here and I don't want to lose access to my account, I just want to put in my current email address and put in my phone number. Can anyone help me with this problem?

I bought a headset in Brazil and it is showing a defect on the right side. The headset no longer works. What should I do?

I have a Fall of 2019 17” Pro Laptop (Model RZ09-03148E13) which was the latest and greatest the at the time. Windows 11.I recently upgraded to a 5 Gb Fiber internet service.  My Laptop is maxing out at about 750 Mbps downloads and 2,300 Mbps Uploads via a CAT 8 ethernet cable.  (My iPhone 14 is considerably faster over WiFi !!!).I checked my Network card and there are no driver updates available.  Question: Is it possible to update the hardware? i.e. change out the network card to a newer and faster speed?  Would the Motherboard accommodate a newer network card and driver?As a “possibly clever work-around” I bought a New 5Gb Ethernet to USB device to try.  Then my download speed test drops down from 750Mbps to only 1.5 Mbps….  In checking further. My USB ports are only USB 3.0 which is the limiting issue. I need a USB 3.2 USB port and driver.  Question is it possible to Upgrade the USB posts to newer hardware and drivers?  Or is the motherboard still the limita

Just as the title suggest, this is still under maintenance, when will this get resolved? I didnt buy a $400 headset to be told to disable the software until it eventually comes back, but no one knows when that will be.

I can't submit a ticket，Even if I fill in all the information, I still can't click submit  

Had sound issues with my 7.1 Surround Sound and decided the best way to fix that was to uninstall the driver which was a big mistake. When I go into the 'device manager' and go under 'sound, video and game controllers' and select 'action' to add back legacy hardware I cannot find 7.1 Surround Sound when choosing Razer as the manufacturer. Is there a way to reinstall the 7.1 Surround Sound driver as mine seems to be wiped from my computer?

I may have purchased a fake/clone Blackshark V2 X, and it says that the product is already registered when I try to register it but I didnt get the activation code anywhere.Is there any way that I could get a new one or fix this somehow for 7.1 audio ?

Hello, my ID code for registering headphones doesn't work, it says the code is invalid

Good Evening, I have a problem with my Razer laptop. During normal use, I constantly experience slight static/crackling in the sound. in Gamemode , i have to pump up my Laptopcooler to 2800 Rpm or it gets heavier with the static/crackling sounds. On headset or the integrated soundsystem. On teamspeak or discord, people cant understand me , because my voice come only with cracking sound .Ive  intsalled new frimware for the LaptopI changed my headset 3 times . ( Razer , HyperX, arctis7+ ) no difrence .the laptop is 6 -7 month old .he has been doing it from the beginning and it is getting worse. iam really disapointed from this produkt . I expected more from a product that costs more than 3000 €.My Razer Blade 16 (2019) had no issues like this . Can anyone tell me whats wrong w

I need help regarding my gift card code 

I upgraded my intel Wireless chip to  the  Intel(R) Wi-Fi 6E AX210 160MHz one. I have a wifi-6E router, but connectivity seems to be unreliable. I saw there was a BIOS update related to 6E connectivity here: https://mysupport.razer.com/app/answers/detail/a_id/5589/~/razer-blade-15-advanced-%282021%29-bios-updater-%7C-rz09-0409 My computer doesn’t appear to support that update, so I can’t give it a try. My computer also detects the SSID correctly, but doesn’t complete when I attempt to connect. Any help on getting my computer to connect to the 6E network? I also know distance is not a problem because I’m close to the router.

It said “There was an unexpected error. Please reload the page and try again.”please help me...

What is this mean ? Why I didn’t recieve any code please help is my account locked or something? 

I bought Razer blackwidow v4 75% about 1 year ago the rgb worked fine. Right now the rgb light stop lightning up but all the keys are working completely fine. I tried to reboot my laptop, unplugged the usb, and tried all the usb ports in my laptop and it light up until i turn off my laptop then turn it on and the RGB won't light up again. I really nees your assistant. I have already tried all the step in your segment but i won't work.

Hello,I’ve had my Blackwidow V3 unplugged from my laptop for a couple days and when I plugged back in and turned on my laptop I’ve come to realize that Left Shift isn’t working.I went into Synapse 4 and saw that it was named “Umschlat” ,which appears to be German?, anyway, my Right Shift works just fine and is named the correct way (Shift Direito), though a while ago it also had some issues.I’ve already installed a fresh version of Synapse and tried resetting the keyboard.Can some help me out on this?

I’ve noticed my battery is swelling and am able to replace it myself if I can get the part. Live in California but am out of warranty, heard Razer can sell battery anyway?

I am having an problem with my headphones. I have a razer kraken x lite ı uninstalled the drivers but ı cant install the drivers again from "Sound, Video and game controllers" because razer is not showing up on the manufacturers.İf anyone can help that would be amazing(sorry for my bad English) 

Near daily use of the Razor THX Onyx DAC.Yesterday it did not respond with any lights when plugged into my phone.Tried on the desktop, same result.Used the USB A adapter and still the same.Not the connection, what is it?It’s dead, Jim!Purchased (2nd one, 1st was lost after just over 2 yrs) March 2023.Any ideas or solutions welcomed.ThanksDK

I’m in Canada and I can’t do a pink replacement mic. The headset works perfectly but I need a new mic:(

So recently i changed laptops, and my mouse still works. I have one problem, and that is that i dont have the tab anymore, i tried to search it up but it doesnt show up at all. Can someone for the love of god help me? I reaaly dont have the tab. Sorry that i might have done some things wrong, i'm a new profile-

Hi!Just like in the title, I didn’t receive an activation code for THX after registering my Barracuda headset… help!Thanks!

Hi Everyone, I have a Huntsman v2. Keyboard and over the last couple of days, my escape key is acting weird.  Whenever I press the escape key, It turns my caps lock on, functions as a tab key and keeps producing the following randomness `1`1`1`1`1`1`1`1`1`1 I’ve removed the key caps and cleaned with compressed air, checked all settings, re-installed Razer Synapse, updated all drivers and I’m a bit lost as what to do next.  Not sure if this matters but all keys are lit up with Chroma except the escape key? Any help would be much appreciated

I need the code on my card 

How do I delete a profile Hyperpolling in Synapse 4?How to fix a profile Leviathan V2 in Synapse 4?