Razer Support

As the title says, my pretty new DA Elite suddenly started sending scrolling signals on its own. In Windows and in games the constant scroll input can be seen and in many cases significantly decreases the mouse’s usability. It is outside of the Amazon return window and the Razer warranty checker says it is out of warranty also. What are my options? I paid good money for a mouse that went tits up in under 6 months.

Can I get this fixed or replaced? I purchased it 10 months ago, through Staples (not Razer directly).

i got the deathadder v3 pro less than a year ago and my scroll wheel stopped working can someone help me with the warranty process pls?

Razer ID:thxdevil4Razer ID와 연결된 이메일 주소: 생월일:성명: 전화번호:새 전화번호:국가:한국 (Removed personal information for security) 

Ive tried some stuf but i cant use my headphones while charging they just turn off

I lost my dongle 2 months ago and bought a new one online. After plug this new dongle, the LED green light is now working and it cant pair to my Viper V3 pro. I’ve tried update all the frameworks and many different ways to fix it but it’s just always cant pair

Title has it: I swapped to the discrete GPU in the BIOS chipset settings to see if it would fix my external display problems, but apparently they were caused by the discrete GPU to begin with and now I no longer can see the screen to troubleshoot. System boots if I let it, I hear the windows login sound, and I think I am entering the BIOS by mashing the DEL key on startup, but I can’t see the BIOS or anything else now that the discrete GPU setting is selected. I’ve already removed the CMOS battery and reset the RAM while unplugged in hopes of resetting the BIOS to default settings, no luck. I’ve tried pressing keys by memory in the order of the BIOS menus, in case I could just change it without being able to see the screen, but no luck so far. Maybe there is a way to disconnect the discrete GPU temporarily so that the integrated one will work again?

  I ordered a console two days ago and the money was withdrawn from my account, but when I came in today, they said I didn't buy it. What's the error? I wonder if it's being delivered for sure or if it's really an error. 

Hello Razer Support, I tried to register my Razer headset on the 7.1 Surround Sound website, but I received an error saying that this device has already been registered.I cannot get my activation code because of this. Could you please help me by unlinking this device or sending me a new activation code? Here is my product serial number: (Removed Serial Number) Thank you very much for your help. Best regards,Samsam 

There is just a static red light and there is not audio I’ve tried hard resetting and the razer synapse 4 software says its not on but its connected to the computer and when I tried resetting it the light would turn off green then back to the static red.

deathadder v3 wireless hyperspeed drop my Wifi internet connection when connected to hyperspeed usb modeWhen plug with cabel, everything is fineI have latest firmwareMy router hoes not support 5.0 only 2.4Is there no any solution?(I buy wireless mouse not to use with cabel)

Hello i have bought keyboard but it doesnt work i really did nothing i need help

Hey everyone im trying to find out if I can get my razer nari ultimate headset fixed the batter is starting to die really fast and the device when using a wired connection is getting a bad echo is there any way to get this fixed or do I need to get a new headset ?? 

I bought a Barracuda X ( not 2022 model) before 2022. I thought this model did not support Bluetooth, but it connected to my laptop (Galaxy Book 3 Pro) via Bluetooth. Since I connected it that way, the 2.4 GHz dongle connection on my desktop PC is no longer working. The Barracuda X is detected in my desktop's sound settings, volume mixer, etc., but the headset only flashes a blue light and won't pair. The triple-click on the power button to swap modes is also not working. What is the problem?"

Olá, eu comprei zp com a razer gold, qaundo finalizei o pix e fui verificar, não caiu na minha conta e o dinheiro foi debitado. Sempre coloquei ZP pela razer, mas, desta vez não caiu e está demorando masi do que o esperando até por que é por pix, não deveria demorar tanto assim, tento entrar em contato, mas só fica conectando e não entra com suporte. Me ajudem por favor ! 

How can I adjust pollingrate on my Mac and have the settings saved for PS5? Is it even possible? Used deathadder v3 wired before and could select polling rate by pressing the DPI button. 

Laptop: Razer blade pro 17 FHD i7RTX3080On startup my razer laptop does NOT boot up past the razer boot screen with logo.Press F12 for boot menuPress F1/DEL for BIOS SETUPPress F9 for recovery menuNo matter which button I press (or hold or tap during startup) the system is completely unresponsive. I tried to remove windows and install linux.Is it bricked?

I recently purchased Razer Blackshark V2X and when using it’s microphone, my friends on discord or other VC applications are hearing their own voices double times… Seems its microphone is catching desktop audio inside microphone… Even after turning mic off from external button, mic stops to capture my voice but they can still hear any in-game character noises from my Desktop audio… I tried using it on my laptop as well, but this same issue is perceiving. I have disabled the 7.1 surround sound software but that didnt worked.. I am having the wired 3.5mm jack variant of V2X. Help me out Razer, Thank you.

My Razer 7.1 Surround Sound is not working properly. Even after selecting "Realtek(R) Audio (Headphones)" as the output device in the Razer app and setting "Speakers (7.1 Surround Sound)" as the Windows default playback device, I’m not getting any sound.I've tried reinstalling drivers, disabling other audio apps (such as Nahimic), and matching sample rates, but nothing works.Please advise how I can resolve this issue.

Hello everyone,I’m honestly very disappointed with how Razer has handled my warranty case. My Kraken V3 Pro headset broke due to brittle plastic on the hinge, which is clearly a material defect. The model is no longer available, so under EU Directive 2019/771 and § 439 BGB (Germany), I have the right to receive a functionally equivalent replacement — not a downgrade or refund.Even Razer themselves (via support emails from Suzette and Charisse) have explicitly confirmed that the Kraken V4 Pro is the equivalent replacement model. However, they are refusing to send it unless I pay the price difference — which is not compliant with EU consumer law and violates their own warranty policy.After almost two weeks of back-and-forth, Razer continues to ignore both the legal framework and my request to escalate the case to a warranty manager. As a result, I have now contacted the European Consumer Centre (EVZ) and provided full documentation of the case.It’s disappointing to see a global brand lik

For a few days, my laptop was giving errors when turning on and repairing problems I couldn't figure out. Today, October 20, 2025, it happened again and it kept giving an error when resetting. After some suffering, after going to the home screen with the internet already not working, the Wi-Fi simply wouldn't turn on, saying there was no internet connection, and since my 2023 Razer Blade 14 doesn't have an internet cable input, there was nothing I could do.So I thought about restoring the laptop to factory settings. And now, when booting up, it still shows that I have no internet connection. It says I need to install a Wi-Fi internet drive.I've already installed several on another PC, but when I insert the USB flash drive, it doesn't recognize any of the drivers I downloaded. I've already been to AMD's website, Razer's website, and even Microsoft's website. But none of them offer a working driver, or even any driver at all.When I bought the notebook, I didn't have to download any netwo

i have the razer wolverine v3 tournament edition 8k pc i have it updated to 1.1.0.0, when i try to use the calibration feature in synapse app it wont go past the first step and doesnt seem to be working. It has worked in the past but recently stopped, which lead me to update the controller to the newest firmware but i still cant seem to get the feature to work.

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 Hello, I am having trouble registering my BASILISK V3 mouse.the error state: Unrecognized Serial Number Please double-check similar characters such as: