Razer Support

Здравствуйте! Потерял донгл от наушников Razer barracuda x, утерян был скорее всего в поезде во время поездки, есть ли возможность получить новый или купить? Без него не удобно пользоваться наушниками на беспроводе, у меня есть блюду на компьютере, но связь не очень хорошая с наушниками через блютус, покупал у ресселера. Он отправил донгл и я его в руках держал, Дак что он был просто утерен

Hello! The Game sound profile stopped working, only Chat works. I installed the firmware on the headphones today, it didn't help. When I turn off the headphone unit and turn it on, the sound in the game profile appears for a few seconds and disappears. I also reinstalled Synapse 4. Please tell me what else can be done? Windows 11. It worked the day before yesterday, yesterday a problem arose as soon as I turned on the computer.

Ok here is the issue,me and my friend are trying to get the wings from the Genshin Impact event. I went through a multiple day process to finaly somehow get it after multiple issues. But my friend is still stuck. I KNOW my friend is supposed to make contact themselfes but he doesn’t speak English and has no understanding for anything going on on a computor, so I HAVE TO HELP, it doesn’t work ANY OTHER WAY. The first issue is the fact that it is impossible to purchase a Razor Gold Pin because Razor themself have not updated their own billing information as such any authorization that we give them is worth nothing because it automaticaly gets canceled on a technical level. Next issue is the ID verification. The process for ID confirmation was started over 6 days, with the claim that the process should finish within 24 hours, which it has not. Yesterday we send a ticket to Razor Support for which I provided the english translation. Apperantly my friends issue was missinterpreted

The bug is already discussed here: pro click mini horizontal scroll / tilt / left right scroll | Razer InsiderI just want to post it in the support forum.Basically the default setting of Pro Click Mini’s horizontal scroll (tilting scroll wheel) is unusable. There’s a bug causes extra unintended input that can only be dealt with by turning the mouse off and back on, and the bug is triggered by simply tilting the scroll wheel.

S/N: (removed serial number) serial number P/N: RZ04-04530200-R3M1 product code headset needs an activation code to open the 7.1 feature and this is not sent to me. I have sent e-mails several times. Please send me my activation code. I expect your help on this issue. Good luck.

Razer Blade 15 while Synapse 4 is open

changed phone number and i dont have my backup codes so need help to change it to my new one

I had issues with my mouse and he was able to help me extremely quickly and could not be happier with the support he recommended. Really appreciate what he was able to do! THANKS!!!

I made a money transfer payment for a game called "Popmundo". But there is no response, it says "Transaction pending". I don't know if I did something wrong.

I have a Mouse Naga and Keyboard Ornata, and a Tartarus. I cannot get all three to work at the same time. I can get 2 but the 3 item is not functioning correctly. is it possible to get all 3 working? Or was I lied too?

How are you? Sorry but I'm using the translator to write this.The thing is, I've had my camera for a while and when I changed my computer today, I had a problem.The camera stopped working, the operating system detects it, it detects me and allows me to use the microphone but when I put it in "Video" (in obs or the Windows camera app) it stops working immediately and the light ring flashing continuously.The only thing I can notice is that I downloaded an official Razer program that is to update the camera software (NOT SYNAPSE)KIYO FIRMWARE UPDATER but this program does not allow it to be updated.Important information: Device version: 1.0.1Latest version: 2.3.2.I hope for some response, I appreciate it <3 

I just got my keyboard today but have been running into some use breaking problems and can’t find any reason or solution. As long as I don’t have any Razer software installed my keyboard works fine, but as soon as either Synapse or Chroma are installed, when I boot up my computer (Windows 10) the keyboard’s keys just don’t respond and I’m stuck at my lock screen until I unplug and plug back in my keyboard. I tried uninstalling both and reinstalling, then installing separately, setting them to not run on launch, nothing worked, I know it’s not the USB connection because I made sure their set to not hibernate on shut down, changed ports, and the control keys like fn + tab still work and light up when pressed, so I know it has a connection. But for whatever reason, the actual keys are both unlit and don’t respond at all. It’s stressing me out because I really like this keyboard and don’t want to have to get rid of it, but it not working on boot just isn’t feasible, I’m DE

My razer blackshark v2 x is not getting detected in both synapse 3 and 4. can someone help to detect?

I want to edit my contact details 

I have been living to a different country now and yes I still have the old number but it doesn’t received the text codes not sure maybe because I’m in different country. Anyways, I have the email and I just want to change mobile number so I can proceed to checkout I didn’t know there’s such thing as like this compared before? its been a while since I top up here. It’s my first time doing a customer service here where you don’t actually talk to a staff yet just making a post/blog..

I changed my phone number and don’t have access to backup codes and didn’t have an authenticator set up. Sent in a support ticket but clicking the link to check the status takes me to an error page. 

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation .

So i had this thing when i bought my rayzer laptop from off market reselled by rayzer but to another contery as they said to me at the time , the preformance was not that good so i looked it up i had a heat issue at first so i went and followed every step to lower my voltage and est. to cool down the device and it was caused by the cpu after i fixed the cpu heat issue it appered that the cpu was not the only issue the gpu is working but it’s preformance just like it’s not there » i play for example cs2 on low every thing and 1080p (even tho my screen is 1440p to get like 50-60 fps) some times 65 witch is not acceptable at all right ? i updated the bios and every single thing that i can upgrade when i installed msi after burner to stress my gpu by the kombustor it gave me like 6-7 fps on 1440p so i just lossed my mind actually and lost hope in this case (like my gpu is dead but working ?) i can upgrade it by the invidia exp. app but the preformance is just not there u might say

 I reinstalled the synapse 4, I did a CLEAN windows install and still not working, it wasnt working before doing the windows clean install and its not working after the new windows, and just the synapse 4 its not working

I have just purchased the kishi v2, and installed the nexus app, but the controller is not showing as recognised when plugged in, the port works fine as i can charge no problems.I have activated developer mode and checked the Defult USB configuration and set it to transfering filed, still the controller is not recognised. 

I need to buy steam wallet codes asap, I already topped up my razer gold and now I can’t buy steam wallet codes because of these error in sending out codes. Please help me.

Hi I have the same issue as this on my Razer Blackshark v2 Pro (2020) : Is there a fix for this that anyone knows about? 

Hello there! So i bought the Razer Barracuda around 4 months ago, and was generally pretty happy with the product, but for 1 month now there has been an issue. Little pieces of plastic are breaking off the left twist base of the headset for no apparent reason. It has not been dropped or handled inappropriately and is otherwise functioning as expected. I worry that it this persists, i will be left without a headset in the next month or so. Is it possible to claim warranty or what other options do i have? Thank you in advance!

When I initially bought the Blackshark V2 (with the USB sound card) the mic worked great. Now it isn’t picked up in games. I have done exhaustive troubleshooting (default mic in windows, works in ALL other programs, clean install of synapse using CCD, etc.). It looks like I need to adjust the sample rate and bit depth format, but the USB sound card only has two settings.How can I change the USB sound card to 2 channel 16 bit 44100 hz (CD Quality)?These are the only two choices I get in windows sound settings for the mic:How on earth can it only function at Tape Recorder Quality (shocking horrible...) and DVD with nothing in between?

Hi, I recently bought blackshark v2 x headset and its saying the product is already registered. I need help verifying that I bought it. I have all the receipts and everything. I bought it on 16th march. Here’s the receipt.