Razer Support

Just migrated to Synapse 4 and set up multiple Launch program shortcuts to my Hypershift number keys, like Firefox, Steam, NVIDIA app, etc. But none of them work. The local directory addresses are exactly the same as they were when I used them for Synapse 3. Windows shortcuts for Notepad, Open File Explorer & Calculator don’t work either. I also mapped two website shortcuts to two keys and they also don’t work. Weirdly, the only program shortcut that DOES work out of 9 I set up is SteelSeries GG client? In total 8/9 Launch program keys, 2 Launch website keys, and 3 Windows Shortcut keys don’t work.

Does anyone else have an issue with Synapse 3 not seeing your Kraken V3 Pro after a period of inactivity? I have my headset configured to turn off after 15 minutes of inactivity. I always plug in the charging cable when it’s not in use. After about a day or so of disuse, I’ll unplug my headset from the charging cable and fire up Synapse 3; however, it is nowhere to be found in the Synapse device list. Note that it still connects to the dongle and the sound still works. However, it’s just simply gone from the Synapse device list. Unplugging and re-plugging the USB dongle doesn’t help. The only way it shows up again in the Synapse device list is to reboot my computer. Not exactly an elegant solution IMO. I’ve upgraded the headset and dongle with the latest firmware as of January, ’23, which solved a host of other problems that I won’t go into. Any tips/tricks on getting Synapse to recognize my headset after waking it up would be greatly appreciated (without having to reboot!).

Hello, I just bought razer blackshark v2 x and wanna register the product. And it said that the product number is invalid. Can anyone help me pls thank you..i really tired of Razer products registration.

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Hi, my dongle is unfortunately not working. May have never worked (I just used Bluetooth). Unfortunately, that has started to get jittery.  is there a replacement part to purchase?or if I purchase a naga v2 will that dongle work with the pro?

Hi all! So my question is how much hours you get out of your Blade 14 (2025) and which settings you have to optimze it? My feeling is that the fans drain much battery if you watch videos. Is there any option to keep it off? They are going active for 30 seconds (just a little not full load) and then theyre off for 5 min. Im getting like 5hrs if the fans are off, and 2-3hrs while watching videos.Im asking because im forced to go with 120hz permanently due to lipsync-issues, which is fixing my problem…Thanks for your comments!

Recently this week the Dongle of my Blackhack V2 have stop working out of nowhere.I tried everythig i could to make it work again :unistall Synapse 4 and reinstall many time and trying different connection method (plug the headset before the Dongle reboot system after plug the Dongle) nothing is working I also install Synapse 4 on my other PC to see if the Dongle will work, not workingWhen i put the headset ON, the light is green for about 1-2 second after it turn bleu for pairing the bluetoothIs there a way to make it work again or is the Dongle the problem ??I purchase this headset in April 2025 

My Razer Kiyo Pro camera stopped working.  I have tried so many thing and yet no success. How do I get help from a tech support. Is there a way to check the camera with the razor app?  Is it time to buy a different brand of camera? 

its been around 30 minutes since my item arrived and I used it for 5-10 mins and took the dongle out and see its hot af… its a genuine Razer product… I checked with serial number and all

So, I've had my Barracuda headset for just 2 months over a year, love the comfort and sound (when THX decided to.work, but that's another story, not installed on new laptop due to conflicting drivers).  My current issue is over the past couple of weeks, I've noticed at times my sound will go really robotic and tinny, cut out and semi staticy. MOST times it rights itself, but its been doing this with increasing frequency. It does NOT do this when connected via Bluetooth, but discord doesn't like sharing sound with anything else via Bluetooth and all my games sound like crap. Earlier this day, it did its robot, and fully died. I had to restart the headset to reconnect it. And now, it won't connect at all. I'm wondering if the dongle has jusr wrapped out, and how I get a replacement?  My headset is still under warranty, so I shouldn't have to pay for it.

Dear lovely support team!I hope you had a wonderful holiday season and a phenomenal New Year!The problem I am writing about has been raised multiple times in the past without any resolution, so I’m bringing it back to your attention.As the title suggests, there is no backlight option for defined keys in Hypershift mode. This means that the keys I have mapped while holding the "Fn" key are not illuminated.It is worth noting that many other, much cheaper keyboards do have this feature.I kindly request that you highlight this to your excellent technical team, as this seems to be a major oversight. Thank you, you lovely pepole.

Hi, I recently bought a brand new Razer Blackshark V2 X headset and when I tried to register mi product in razer id it says that it's already registered but it wasn't me. I need to register the product to get the 7.1 surround code.Thanks.

Hello there, I have been experiencing some issues with my Razer Naga Pro & Deathstalker V2 Pro TKL. Ever since updating to Synapse 4 the RGB on my Razer Naga Pro no longer works for some reason. I have updated the FW to the latest, disabled Windows Dynamic Lighting and still continue to have issues. I had no issues at all with Synapse 3. Randomly the RGB will turn on after attempting to power off/ on or switching to BT to Hyperspeed but it is very erratic. Pretty annoying to say the least. For the issue with my Deathstalker V2 Pro TKL, it is taking forever to charge to the point it is just ridiculous. I have had it on charge for 6 hours now, it was at 10-15% battery and is still only at 61%. Extremely frustrating since these products are so expensive but are just so problematic/ finnicky lately. Again for the keyboard I am running latest FW, have changed USB ports/ cables and everything. At this point I really have no idea what else to do so any assistance/ support would be much ap

I am experiencing intermittent audio crackling when using the Razer Laptop Cooling Pad with my Razer Blade 16 (2023). After thorough testing, I have identified the following: The audio crackling occurs only when both the Razer Laptop Cooling Pad and Razer Synapse 4 are running simultaneously. If Razer Synapse 4 is not running but the cooling pad is on, the crackling does not occur. If Razer Synapse 4 is running but not connected to the cooling pad, the crackling does not occur. Even when I select the option to disable fan control in Razer Synapse 4, the crackling still happens. Has anyone else encountered this issue? Are there any known solutions or troubleshooting steps to resolve this problem?

Hi I bought myself the Razer Hammerhead TWS X and was trying to connect them to my Phone. Sadly there is not a single sound when I open the case and they dont enter pairing mode. I double checked if im connected to any other devices, tried charging them for an entire night and did everything as told but it still doesn't seem to work.

So I bought a new razer hanbo 240mm aio from amazon and when I tried hooking it up to my pc, I noticed that the fan controller cable that goes from the hanbo pump to the motherboard is a 3 pin instead of 4 pin. I am also in need of the AM5 adapter mounting brqacket. I’ve tried getting in contact with support for months now and still can’t get past the ‘’submit’’ screen when introducing my product’s serial number. What am I supposed to do now? Considering switching all my peripherals to another brand, I’ve had problems with many of my razer products, always having to troubleshoot them, broken synapse software. I’m done!

I want to cancel two-factor authentication quickly on my account. What should I send you? I want to cancel.

The email attached to my Razer ID is no longer in use and I don’t have access to it. I need to change it to my current email. Reached out to support and they told me to submit a ticket but the ticket number has been sent to the email that i have no access to, i am also unable to do any 2FA set up or update any details as the code is been send to the email i no longer have access to. My account was created on 8 oct by using facebook login and the system used my facebook email which i no longer have access to. I have already recharged USD100 worth of razer gold coins and cant use it as i have no 2FA set up yet.

My email ID used for razer gold is an email from very long ago and i have no way to access it. I cant set up any 2 step FA or my mobile number or do anything to update my profile as the system keeps on sending the code to my old email. Tried reaching out customer support but there was no response, anyone can help out will be great. Thank u  

Will razer make the razer wolverine v3 controller for playstation as well ? So many people would buy it but there still stuck with the v2 while xbox has the v3

I mistakenly scratch off the first 4 numbers on my Razor gold card how do I get it back someone should please help 

Bonjour,Je vous fait part de mon désarroi et de ma solitude face à l’impossibilité d’avoir une vraie réponse au souci que je rencontre.Je commande un produit chez Razer.com, achat par CB, le 28 novembre 2023, qui avoisine les 180 euros.Le 24 novembre 2023, le colis part de Hong-Kong. Après un voyage international, le colis arrive le 5 décembre 2023 à Strasbourg chez DHL, transporteur. Quelques jours après je les contacte : problème, je dois contacter le service client Razer. Le transporteur m’annonce que le colis a été perdu, et que je dois demander le remboursement à Razer.Et depuis je n’ai cessé de contacter le service client Razer, j’ai écrit 7 fois, il semble plutot que c’est des robots qui répondent. J’ai bien un  numéro “incident “ dès le début des échanges (le 18 décembre).J’ai également contacté une fois le chat, ça n’a rien donné.Enfin, j’ai appelé le service client Razer Europe, en Allemagne, on tombe sur un répondeur, mais celui ci nous renvoit inévitablement sur le site int

The Customer Services is blatantly useless , beating around the bushes and smokes bomb . Can’t reverse the transaction yet can’t get it through due to NO REASONS. All documentations , Transaction Numbers and Reference Numbers have been provided , yet can’t get simple transaction through. Turnaround time is 2-3 Days , as im rushing for an event . I find this very ridiculous to hold the money without very concrete reasoning. 

Been using this headset for like 12 days.... working smoothly, but a few hours ago, the headset started beeping randomly. First it was like at every 2 mins. but then after a while it beeped randomly. now some beeps were triggered when I went a bit far away from the usb dongle but most of it happened when I was sitting right in front of it. Also, there was random audio stuttering when listening to spotify or youtube. First of all my headset never beeped earlier when I went just a few steps away (the kitchen or bathroom) but it just started this evening. So this is how I tried to resolve this issue... > tried restarting the pc > removed all cables and wires nearby, and remove unnecessary usb devices > tried updating firmware, but it was up to date > tried re pairing the headset with the dongle using razor pairing tool > tried uninstalling and reinstalling the headset driver > tried inserting the dongle in another usb port

Hola es que perdí mi número de teléfono y el codigo de autenticación de dos paso llega a ese número desearía cambiarlo solo que no se cómo se puede ya que al correo no me llega.