Razer Support

When i turn the knob clockwise or counterclockwise the pc volume does not correspond with the turning of the knob. Lets say i turn the knob clockwise first the volume goes up like 10 then down 4 then up 8 and so on. what can i do ti fix this?

When synapse is installed my xbox controller does not work in any game… please fix this tnk :-)

Hello. I have a problem. dont send activation key, im registered my headphone

Hi , I'm writing regarding a order. May I know if u have receive my PO? Regards

Battery was 90% last checked 10 minutes ago. Was working fine. Now the right earbud won't on. im confused. How to fix? Tried everything in this link https://mysupport.razer.com/app/answers/detail/a_id/547/~/one-of-the-razer-hammerhead-true-wireless%C2%A0earbuds-is-not-connecting-and-playing Still won't turn on ;-;

My razer hammerhead true wireless x, left ear bud is not charging for over a month. How can I fix it? Or is there a shop in Bacolod City Philippines that I can go to repair it?

Hi folks, I have a PC laptop with Nvidia 1080 and a Razer Core X with Nvidia 3080 Ti. For somehow yesterday when I start my computer the Nvidia 3080 Ti is not detected anymore. It was working before. The strange thing is my PC can detect the Razer Core X, not the GPU inside. Tried almost everything I can find online, plug unplug Razer Core X, uninstall Nvidia driver and reinstall, updating Nvidia driver. But still not working. Does anyone know how to solve this?

I have a razer core x and am having trouble getting it to detect my GPU. In the thunderbolt menu I am able to see Razer Core X as a registered and allowed device when I turn Security on but when it is off I just see the Port and no Core X behind it. My graphics card powers on and the fans spin. The card is also confirmed and working when I put it in a PC. For reference the card is a 2080ti and I have tried to connect both to a Dell laptop and a Razer 14” (2017). I have also tried 2x thunderbolt cables, one is the original and the other is an active thunderbolt cable I had around. Other information, I have had this Core X for about 2 years and never got it working. First I thought the GPU I had tried was not compatible. It was an old AMD workstation something or other. Now I pulled this one over from another system to try and sort this out. I am wondering if there is a firmware issue or some setting I should be looking at to get this working. Any ideas would help. Thanks

Good afternoon. I was given RAZER BLACKSHARK V2 X headphones.The problem is that to activate them in the 7.1 SURROUND SOUND program, an activation code is required. To do this, I went to the website https://www.razer.com / and entered serial number: HN2121D13401703 and product number: RZ04-03240100-R3M1. But the website says that such a product has already been registered. How do I get the 7.1 SURROUND SOUND activation code?

My card code is missing and can’t redeem it

Whenever I try connecting to bluetooth, its always loading and won’t connect, Please give me some possible solutions if you have an idea of what to do, Thank you.

I own a Blackshark V2 Hyperspeed.Everytime I Alt tab from a game or any applications my volume suddenly changes and goes very very quiet and theres no fix. If I alt tab back it stays quiet and now I cant hear anything either game volume or music. I cannot find a solution, but I find others with a similar problem. Everything I have is updated and I tried finding other solutions yet nothing fixes this problem.

Hello i bought this Razer Barracuda X and i can active the surround sound software and got promo code for THXthen i want to buy the THX spatial audio but the promo code cannot be active on razer gold ID any solution ?

Hi, I recently bought a Razer Pro Click Mini to play games on my Macbook (Mainly League of Legends), however, I have noticed that the mouse is not really calibrated and is difficult to use when I need to make precise shots in the game. I have tried to play around with my Macbook settings by adjusting the mouse sensitivity but this does not seem to work. I wanted to download the Synapse app which I thought would help, however the versions that support the pro click mini (versions 3 and 4) are not compatible with MacOS. Please can I have some suggestions on how to calibrate my mouse properly as I am finding it hard to enjoy playing my game. Thank yo

I just bought a new Razer Blackshark v2x on Amazon, but I cannot register it. The website tells me it was already registered, but it is brand new. The support chat is totally unresponsive too. How can I register this headset so I can activate surround 7.1?

Hello, After updating my Razer Huntsman Elite to the newest Firmware, i am facing a very annoying issue. i have razer synapse on startup. each time i turn on my computer, the keyboard works. But after Synapse stars, My huntsman stops working. the RGB lights are all on and the keyboard is visible in the synapse app, but the keys don’t work. the only way to make the keyboard work again is to remove the usb and replug it again, and then it works until i turn of my pc again or synapse goes to sleep. How can i resolve this issue? Thanks

Hey ! my headset Razer blackshark V2 It disconnects randomly, does anyone know how to solve the problem? have a good day

Hello,I'm experiencing some timing issues with my macros on the Razer Orochi V2. Occasionally, the macro triggers too early or has a delay before it activates. This inconsistency affects my workflow, as the macro sometimes executes faster or slower than intended. Has anyone else encountered this issue or found a way to fix it? Any help would be appreciated! Thanks!

Sounds like this is an issue that has happened before with some owners. I’ve had this mouse for 3 years and use it daily and it randomly went completely dead. I’ve seen reddit posts about tearing it apart and unplugging the battery and plugging it back in, but I am curious about how reliable this solution is. I am not one to shy away from getting my hands dirty but I would rather find an easier solution if possible. Anyone got advice?

I have Basilisk V3 pro for a week, and when switching profiles, my mouse just freezes. The backlight freezes, the cursor - everything. Only rebooting helps. I use Dock Pro, and this usually happens when I switch between 8 and 1 Hz. All firmware is the latest with the latest updates.

Is this chair available in the UK r has it been pulled for an imminent update? I can’t find any UK retailers for the pro model.

I have a Razer Blade 17 (2021 model) I purchased earlier this year and it seems like the power supply randomly shuts off to where I have to unplug it from the wall and plug it back in. Then I have to open up the laptop to press the power button again where it resumes from an “unplugged” sleep. I’ve never had this issue with any other laptop in my 40 years of IT. Even the ASUS this replaced never had an issue with it. Any suggestions as this should still be under warranty?

Hello. I bought a Razer Huntsman V2 (Linear Optical Switch - Red) in 2022, why does the backlight still not turn off when idle? The support team said that Razer Synapse conflicts with another program. But no matter how many times I clean install the OS, after the next Windows update, the backlight stops turning off. Imagine my surprise when Windows updated and the backlight started turning off. Why don't you add the ability to force shutdown by pressing a key combination in the Razer Synapse program if this problem persists for 3 years?

Hello, a week ago I bought a pair of Razer Kraken V3 Pro on Amazon. They arrived yesterday, but unfortunately, they came with the transmitter for the Black Shark V2 Pro, which makes it impossible for me to pair them. I've searched online, but I can only find it on sites like eBay and AliExpress. I would like to know if there is a more reliable way to get it, or if it would be better to return them.

trying to join new razor season but now it just sits and spins when i cllickie on squad rewards