Razer Support

Hi Razer,The new Razer Basilik V3 Hyperspeed that I bought 2 months ago feels way more fragile than the old one. The first time I unplugged it, the metal USB part came out, and the second time, the whole plastic piece that holds the USB connectors broke. My old basilisk lasted for years. How do I go about claiming the warranty for this?

  After about 6 months, the plastic over the earmuffs began to crack, even fell off in one place. Is there any possibility of such damage? headphones used occasionally. never fell, they were not thrown. I always took care of them.Please help me!! 

Hello! So I’m using my Razer Kraken V3 X headphones. When I plug them into my laptop everything sounds fine. The problem is with the microphone. I had no problems since now but recently my friends told me that they hear me awful. I haven’t touched any settings or anything. Updated my pc drivers too but no progress. Any advice? Thank you in advance! 

Hello,I have Razer laptop Blade 15 base 2021 model RZ09-03519. Various keys stopped working. Uninstalling the Windows 10 keyboard drivers and reinstalling didn't work. I replaced the keyboard/palmrest assembly and all keys worked but keyboard illumination didn't. 2 days later illumination works but now 4 other keys aren't working. It's obviously a software issue ( no viruses found using Norton scan). Device Manager shows 2 identical HID keyboards even though no external keyboard is connected.  Looks like the previous keyboard wasn't faulty at all. Windows is updated and Synapse says this ensures Razer drivers are up to date. Keyboard settings in Windows are correct and Win keyboard troubleshooting finds no errors. I find Synapse 3 about as easy to use as a Chinese instruction manual. I would be very grateful for some advice on how to fix the problem.  An external USB keyboard and MS virtual keyboard both work correctly.

can help me change my phone number? my old phone number is gone

Hello, I am having trouble with Intel graphics card for Razer Blade Stealth 13 (Early 2020) - RZ09-0310. It causes a BSOD- Video TDR Failure. I have tried every intel graphics card I could find and also used DDU to uninstall but no luck. As soon as I install any intel graphic card, it reboots and goes into BSOD

I bought this keyboard from amazon on 9th December 2024 and it’s been roughly 3 months and not gonna lie have had a wonderful experience.! But a week ago suddenly I started facing some issues related to my keyboard- I play valorant..and in games like these movement keys play a vital role, but I’ve been facing issues with it…I-my character sometimes stop moving or something like that in middle of fights or sometimes normally too and it’s not like the game is heavy on my PC - I have very good specs so I don’t think its a problem with my pc..and I think it’s the “D” key specifically but am not sure..I haven’t tested it enough I think and the product does not come with extra key switches so I don’t know what to do..Can someone help with it..? my keyboard is “Blackwidow V4 X”

Hello, i have a problem with my laptop... The battery is swallowing and i can t use the touchpad anymore... Can t u help me to a place to buy another one? 🙏🏻  

Is the donggle have problem or my pc, because intry also to insert the dongle on my phone the headphone logo appears on my phone but still no sounds this is the first time i use the donggle since i bought my headset how to fix this sir

Hi,  I’ve got a problem with my 8k ghz dongle on my Razer Deathadder v3 pro. Until today, my mouse and 8k ghz dongle worked well.At night i left my mouse charging via usb cable when my pc was turned off. It has been standing all day (nearly 10 hours). At the evening, i reconnected the hyperpolling wireless dongle but it did not work. I tried every suggestion (reconnecting, turning off\on, unplugging, updating firmware of dongle and mouse) that has been in razer support threads and youtube. Nothing worked for me.  In windows razer hyperpolling wireless dongle is showing but not in synapse.  Please help!

Synapce doesn't recognize it, I bought this mouse a few months ago, I've tried reinstalling Synapce, uninstalling Vanguard, using the tool to clean the driver, but nothing. I can send a photo of the id, but I've already registered it on the site, so it's hard to be a fake.

I purchased these earbuds back in 2021 and they have now stopped working entirely. Case lights up green when unplugged but nothing happens with the buds and they can't connect to the app or my device in general. I've put them on the charger and the case goes red, so I've left them on there until its green. After that I tried to pair them but then nothing happens like before! I immediately put them on the charger again and it shows a red light again on the case. I don't know what to do now, I'm out of the warranty period, and feel like I've just wasted money on these for how little they seem to have lasted.

Hello, I need to have my VAT number on my invoice in order to put it on my company accounting system  can you please help me on that? 

Hello! I can't activate my Razer blackshark v2 x. It says that product is already registered. 

I use the "Basilisk pro 35 k” with the “mouse dock pro”.When switching on my computer,  you will get the desktop.But than it took a while (+/- 30seconds) before Synapse is activated, all the time the mouse cursor is visable, but can't use the mouse before Synapse is started.Is there a way to prioritize the startup moment of Synapse?So it will be started as the first app? kind regardsJan van ManenNetherlands 

I am writing to seek assistance regarding an issue with my Razer account. Recently, I lost access to my device used for two-factor authentication (2FA), and unfortunately, I do not have access to my backup codes. However, I can still access the email associated with my Razer account.​Could you please guide me on how to regain access to my account under these circumstances? If any additional information or verification is required, please let me know, and I will provide it promptly.​Thank you for your support and understanding.

Hello, I've purchased the 1980 genesis crystal pack using a 3rd party payment aka non razer gold wallet and I've received the gems in my account but have yet to receive any updates on the code for the wings promotion. it's been 3 days and the event's t&c specified that it would take up to 3 working days for it to be sent to my email, any help on this?  I tried contacting the support chat but there was no agent 

After coming to Japan, my Chinese phone number is no longer usable, so I can’t receive SMS verification codes. However, I don't have backup codes, so I can’t change the bound phone number. How can I solve this problem? LIke E-mail?

Hello. I cannot receive any pin/code on my SMS. How am I supposed to change it. I have my own email. Is there any way I could just authenticate using that? I can't look at my backup codes. I can't use google authenticator. Anything I try it'll just bring me back to using my phone sms and i NEVER receive anyting. what i've tried:-logging in incognito-clear cache and data-reinstall restart (both phone and wifi)-try contacting live support but I can't get connected on a live agent  what I think the problem is:-region specific-I did not use my region code +639 and just put 09 (which the first numbers we use here in ph) Can I get some help? I wanna use my Razer Gold.

Hello, I bought a Razer Ornata V3 tenkeyless keyboard but I am trying to connect it to my macbook pro m3 with a converter. I installed V2.0 as Razer's own application but neither the application sees it nor the keyboard opens. What should I do?

For some reason my viper v3 pro cable stopped functioning properly. It charges my mouse but doesn’t enable it to work. For example, if I plug the cable directly into the mouse it wont work, same as if I plug it into the hub.  I’d like to get a replacement cable, not sure where to buy one or if I can get one for free.

I purchased my Razor opus X a few months back and used them with care and have noticed crack on both side of headband adjustors in last month. I tired to fix them and minimise the cracks by using glue but no good they still pop up and grew big. I am still in my warranty period what shall I do and how shall I claim my warranty. Plz help me they a cost alot. 

Hi，I purchased a Razer keyboard in October 2024, and it has been working fine until today. However, I suddenly noticed that some keys are typing incorrect characters. For example:When I press B, it types BP Other keys also seem to be producing unexpected outputsI've tried the following troubleshooting steps, but the issue persists:Restarting my PC Unplugging and reconnecting the keyboard Checking for stuck keys or debris Testing the keyboard on another computerHas anyone else encountered this issue? Could this be a hardware defect or a software-related problem? Any suggestions on how to fix this would be greatly appreciated!Thanks!

after downloading it a pop up from RAV endprotection appeared and without thinking i pressed suppress. now the app is not opening and not letting me continue the set up as i try this message appears “The item ‘rzappengine.exe’ that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut?” with no other option besides the yes or no to deleting the shortcut i had… i already tried uninstalling and installing again with no change so far. i looked at other forums with not much help