Razer Support

Hello, I need to have my VAT number on my invoice in order to put it on my company accounting system  can you please help me on that? 

Hello! I can't activate my Razer blackshark v2 x. It says that product is already registered. 

I use the "Basilisk pro 35 k” with the “mouse dock pro”.When switching on my computer,  you will get the desktop.But than it took a while (+/- 30seconds) before Synapse is activated, all the time the mouse cursor is visable, but can't use the mouse before Synapse is started.Is there a way to prioritize the startup moment of Synapse?So it will be started as the first app? kind regardsJan van ManenNetherlands 

I am writing to seek assistance regarding an issue with my Razer account. Recently, I lost access to my device used for two-factor authentication (2FA), and unfortunately, I do not have access to my backup codes. However, I can still access the email associated with my Razer account.​Could you please guide me on how to regain access to my account under these circumstances? If any additional information or verification is required, please let me know, and I will provide it promptly.​Thank you for your support and understanding.

Hello, I've purchased the 1980 genesis crystal pack using a 3rd party payment aka non razer gold wallet and I've received the gems in my account but have yet to receive any updates on the code for the wings promotion. it's been 3 days and the event's t&c specified that it would take up to 3 working days for it to be sent to my email, any help on this?  I tried contacting the support chat but there was no agent 

After coming to Japan, my Chinese phone number is no longer usable, so I can’t receive SMS verification codes. However, I don't have backup codes, so I can’t change the bound phone number. How can I solve this problem? LIke E-mail?

Hello. I cannot receive any pin/code on my SMS. How am I supposed to change it. I have my own email. Is there any way I could just authenticate using that? I can't look at my backup codes. I can't use google authenticator. Anything I try it'll just bring me back to using my phone sms and i NEVER receive anyting. what i've tried:-logging in incognito-clear cache and data-reinstall restart (both phone and wifi)-try contacting live support but I can't get connected on a live agent  what I think the problem is:-region specific-I did not use my region code +639 and just put 09 (which the first numbers we use here in ph) Can I get some help? I wanna use my Razer Gold.

Hello, I bought a Razer Ornata V3 tenkeyless keyboard but I am trying to connect it to my macbook pro m3 with a converter. I installed V2.0 as Razer's own application but neither the application sees it nor the keyboard opens. What should I do?

For some reason my viper v3 pro cable stopped functioning properly. It charges my mouse but doesn’t enable it to work. For example, if I plug the cable directly into the mouse it wont work, same as if I plug it into the hub.  I’d like to get a replacement cable, not sure where to buy one or if I can get one for free.

I purchased my Razor opus X a few months back and used them with care and have noticed crack on both side of headband adjustors in last month. I tired to fix them and minimise the cracks by using glue but no good they still pop up and grew big. I am still in my warranty period what shall I do and how shall I claim my warranty. Plz help me they a cost alot. 

Hi，I purchased a Razer keyboard in October 2024, and it has been working fine until today. However, I suddenly noticed that some keys are typing incorrect characters. For example:When I press B, it types BP Other keys also seem to be producing unexpected outputsI've tried the following troubleshooting steps, but the issue persists:Restarting my PC Unplugging and reconnecting the keyboard Checking for stuck keys or debris Testing the keyboard on another computerHas anyone else encountered this issue? Could this be a hardware defect or a software-related problem? Any suggestions on how to fix this would be greatly appreciated!Thanks!

after downloading it a pop up from RAV endprotection appeared and without thinking i pressed suppress. now the app is not opening and not letting me continue the set up as i try this message appears “The item ‘rzappengine.exe’ that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut?” with no other option besides the yes or no to deleting the shortcut i had… i already tried uninstalling and installing again with no change so far. i looked at other forums with not much help

I just got the Blackshark V2 X headset, and have gone through the setup and registration process to activate the 7.1 option. Device Manager shows “7.1 Surround Sound” as being installed under “Sound, video and Game Controllers”, however when I open the Razer AppEngine interface, the drop down menu does not contain the 7.1 Surround Sound option I need to use the headphones properly. It only has the Realtek audio device, and that does not output any sound to the headphones. I have uninstalled and reinstalled the software several times.What do I need to do to fix this issue?

Razer hammerhead tws pro bluetooth connected to the phone even after closing the lid, need to manually turn off phone bluetooth. Also sometimes show low battery in one of earpiece.

hi i have a blackshark v2x i activated the code etc… but the sound is not working when i switch to 7.1 sound the sound is lagging the whole time and i cant hear anything i tried to update the driuvers etc but nothings working

Thank you Niel L and Christine B for great customer support. I rate it 10/10 Sneki Sneks

I got a razer huntsman v3 pro tkl for christmas and everything has been fine. Until a few weeks ago theres been lots of input delay in different games such as valorant and minecraft. Anyone know how to fix this?

I need to retrieve missing code  

so i been rocking the hammerhead TWS  pro since they came out, got a refurbished replacement when they fell out of my hoodie on my motorcycle and lost them on the side of the road… my refurbished pair has a really muffled mic, when i take calls on it with the right ear bud in, people tell me that i sound like i am in the ocean. the right earbud looks brand new, and i have no idea what i can do to clean the mic, i used a little isoprop alcohol and a microfiber rag to try and clean it, but it still sounds muffled as heck. any tips or tricks i can try? Thanks!

I changed my phone but I use the same number, I can't access my backup codes and I don't know them. How can I reset my 2-step authentication?

I have to change my number that OTP didn't receive

HelloFirst of all, I'm sorry if I've written something wrong, English isn't my native language. I tried to get gold pins with Paypal because of the Genshin event. Razer says pending  (since 5/6 Days) and when I go to the email and look at the payment status at Paypal, it says that it was canceled. Then I submit a ticket and the next day I check to see if I've received maybe a response and see that the ticket is gone and I still haven't received any help with my problem. Is that normal?

Not able to save profile on Razer Huntsman V2 keyboard. When I drag profile to onboard memory slot. It always bump out message saying "Your profile did not transfer successfully to your device's on-board memory slot." This happen recently to my Huntsman V2. No issue on my Razer basilisk v3 mouse.  Need some help here. Try to reinstall sypnase3 several times but yet still the same… Facing issue where my  \| button will always messed up everytime i relogin after pc shutdown. When type using \| button it always output 2@. Not sure is because of the profile issue above or not.

Hi all, This is probably a simple question. I have the Razer Huntsman and I have it set to static Red. I notice when booting up it seems to cycle through some colours rather than keep the static red. Only once it loads Windows does it seem to go static red. Any help is appreciated as it was a surprise to me.

This problem persists since the beta. The Strider Chroma mousepad shows up in Synapse 4 but permanently stays downloading its drivers, with no way to fix it. Sometimes the name Razer Strider Chroma shows up, but remains “loading” like this either way.I’ve already attempted to connect and reconnect the device, and to completely uninstall the Strider Chroma’s drivers and then restart to reinstall them. It still wont work. This issue doesn't happen with Synapse 3, so my device is not the problem (I’ve also seen other threads about this elsewhere, with no conclusions). I just purchased a BlackWidow V4 Pro 75%, which only works with Synapse 4, so I’m completely unable to customize this mouse pad at the moment. Any other suggestions?