Razer Support

Where to find the activation code in Razer BlackShark V2 X headphones for 7.1 Surround Sound?

This is a pretty new problem that didn’t exist before but basically whenever my computer gets a screensaver or I turn computer off and on, my mouse doesn’t work. I’d even attempt to turn it off and on, but it still doesn’t work. The only thing that seems to work is if I open battery compartment and take the tip of the battery out and put it back in. This is a new battery too. What can I do to fix this issue?

Hello I used https://mysupport.razer.com/app/answers/detail/a_id/2044 (slightly modified as you need to create the stick first and then copy the Razer image) to reset my machine. I started recovery with a stick based on Windows 11 24H2 and the latest image for my laptop. That got stuck at 70% and didn’t continue. Then I tried to create a recovery drive based on my PC which has Windows 11 23H2 with the latest image for my laptop added. And it is stuck at 23%.  The model is Blade 14 (2023). As the system reset tool has zero output besides the progress bar. What could be the issue and how can I recover?  It doesn’t even throw an error. Is there a way to get a log? Kind regards

My brother really likes this gaming chair, but it's only available in black and green in Thailand. He prefers all black, and the Razer Thailand website doesn't sell gaming chairs. Where can I buy one?

Hi, does anyone know how i can contact Razer support for a “Razer Kaira X for Xbox - Wired Gaming Headset for Xbox Series X|S - White - FRML Packaging” which has developed a fault? It is a connection issue, as the headset stops working if the end of the cable is turned one way, yet other headsets/earphones work fine. Thanks,Rich

Estaba intentando hacer una recarga para free fire y lo me deja sale datos biométricos y pongo para recibir el código y no lo envían 

Order #(remvoed) - I recently received my New Razer 18 on the order number above - It is/was the top of the line model 5090 4 TB 64 GB Ram, etc... after using it for a few months it simply black screened on me. I order a new power pack and that wasn’t the issue. My only thought now is perhaps the battery needs to be replaced ? Am I able to order a new battery directly from Razer ? I did not buy the extended warranty. I have been a loyal Razer customer for years and have had ZERO issues with all the models I have purchased over the years. I appreciate any help/guidance you can give me.

Dear razerI just bought the razer blackshark v2 x and i got a qr code instead of a scratch code i tried to register the product but it says that it is already registered so could you please give me a new code or a solution for the problem?Serial: (Removed serial number)Thank you

Please help me hard authentication how can get code authentication and no otp error 

I just need a replacement power supply, i can purchase, for my Razer Edge 5G. Anyone know where I can get one? I realize this isnt a mainstream product but it is a product still on sale at Verizon. Thx.  RZ45-0460VWQ 

Quand je le branche sur la xbox le sons du micro est vraiment beh avec un son mauvais qui le rend quasiment imperceptible alors que quand il est branché sur mon téléphone il marche très bien ou même sur une switchSvp aider moi

The battery on my blade 15” base model has swollen up, I was wondering where i can get a replacement? 

Hi,I have recently purchased a Razer Basilisk V3 35K White mouse. Initially, it was working perfectly, however, after just one day the mouse wheel is not working. I have tried all the suggested solutions:Uninstalled and reinstalled Razer Synapse 4 software Unpaired and repaired the mouse Tried connecting it physically, via bluetooth, and also on 2.4ghz Tried rebooting the mouse (pressing LB/Mouse Wheel/RB buttons together for 7 seconds)Please suggest what I should do and why is this issue coming up on a brand new mouse? Best,Max

I want to buy Razer products in Vietnam

I Have bought yesterday razer kraken x lite and the product number isn't going into synapse so i can get the 7.1 and i did go related topics about that issue and when i put the serial numb it said i hasnt have 7.1 ????? whattt the box and the card literly say they have 

I’d like to know if I’ll be able to use aim assist in Call of Duty with this controller. Will I be able to adjust dead zones, etc., from within Call of Duty? I’d also like to know what type of controller will be recognized in Call ofDuty.

Hi,Razer Audio app unable to connect to my Razer Hammerhead Pro Hyperspeed earbuds. I can select my device in the app but then the app is trying to connect without luck. Unable to find your device - Try again. But earbuds connecting true the Bluetooth phone without problems. I can hear the music etc., but I can’t change any earbuds settings. Please help. Thank you.

I hear this is a pretty common issue so I want to know if anyone has a fix for this.  Ive been using my Razer Basilisk ultimate for about 2  years or 3 if im not mistaken and just today started connecting and disconnecting, no amount of uninstalling and reinstalling drivers and razer synapse seems to work like other forums suggested, ive already went through toruble shooting and everything and ive just about reached my limit. If it helps ive tried using it with the 2.4 dongle the mouse dock and the included cable, when using the cable (the one for the mouse dock) it simply stops working altogether Is anyone able to help?

My laptop's internal screen is not working. The backlight turns on, but there is no image or display. The screen lights up (the backlight is on), but it is completely black. The laptop itself powers on and runs normally. I can hear the fans and sounds. When I connect the laptop to an external monitor via HDMI, the external monitor works perfectly. This shows that the GPU and the laptop's core functions are working.

For some reason, when changing or applying effects to deathadder 2 via chroma studio, effects can not be previewed(even if this feature is turned on), and after saving the effects, mouse doesn’t display anything at all, it’s not even glowing with the basic effect. How do I solve this issue? This problem appeared recently, before everything worked perfectly.

I have two PC’s that share a Razer mouse and keyboard via a KVM switch.  This worked fine with Synapse 3.  Now that I’ve upgraded to Synapse 4, I’m having an issue.  When I switch between PC’s, I usually have to login because of the timeout set by my company.  However, the mouse and keyboard lights turn off until AFTER I login.  Is there a workaround for this?  I can’t find a way to keep them lit.  Do I start over with Synapse 3??

I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again. The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC. I also get the issue when my PC goes to sleep. When waking the PC I get the same problem. I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install. Does anyone else have this issue on Windows 11?

The buttons on my mouse continue to perform the default action, regardless of how I have them mapped.  I have a Razer Naga V2 Pro with the three interchangeable sideplates.  I experience this issue using all of the sideplates. For example, if, when using the 12-button side panel, I remap the 2 button to be “Keyboard Function → Alphanumeric → A”, whenever I press the 2 button, it still enters a “2” rather than an “A”.  It doesn’t matter what I change the mappings to, the outputs for buttons 1 through 12 are always 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, -, and =. This issue began immediately with a fresh Windows 11 install on a new PC with the new mouse. I have reset and reinstalled all of the Razer apps, checked to ensure I have the latest versions of all Razer software, Synapse (Version: 3.8.930.92710, 20231005) specifically, as well as checked to make sure my mouse has the latest firmware (Razer Naga V2 Pro 1.1.0.0 and Razer Mouse Dock Pro 1.0.11.0), as checked in the Razer software. I’ve run

Hello, I live in Türkiye. I bought a Razer Blackshark V2 X online, but when I try to add a product from the site, I get the error "This product has been added before." Naturally, I cannot get the code. Can you please help? I am waitig 2 month…  

Hello,  while trying to activate my Razer Blackshark V2 X headphones, I Recieved an error which said that the device has been already activated, how can I solve it?