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38844 Threads

depotGraytech910
depotGraytech910Insider Mini
asked in Razer Support

naga pro scrolling up by it self

Greetings After 2 days of the warranty expire, my naga pro started to scroll up by it self, i thought it was dirty inside or a software update was missing but is not the case, i notice when  i turn off the mice for a few minutes and turn it back on start working with no problem, sooo not sure what is the problem. anyone has a solution ?

1
Razer.Aero
1 day ago
I
ItsYaBoiStrikingInsider Mini
asked in Razer Support

Razer Seiren Elite USB not getting recognized

The mic worked when my brother gave it to me and out of nowhere I can’t get the USB to be recognized. I’ve tried almost every solution and nothing worked.

0
I
1 day ago
B
Bagungas2Insider Mini
asked in Razer Support

why cant i install razer synapse?

i tried to do a clean install for synapse and i deleted every trace of it, but now whenever i run the installer nothing happens, it opens up the cmd thing, no ui pops up, and it closes and nothing happens at all, is there a fix for this im trying to use it to set up some headphones

1
Razer.Aero
1 day ago
PearlAquafrontvision333
PearlAquafrontvision333Insider Mini
asked in Razer Support

obtener codigo de activacion

alguien ya ingreso el producto ya que son comprados

1
Razer.Aero
1 day ago
PEARLSeaGreenbest709
PEARLSeaGreenbest709Insider Mini
asked in Razer Support

kraken v3 pro

The activation code for surround sound for kraken v3 headphones does not arrive

0
PEARLSeaGreenbest709
1 day ago
clubclassicLightBlue533
clubclassicLightBlue533Insider Mini
asked in Razer Support

Razer Blackshark v2

Hi, I'm currently having a problem with the sound of the Razer Blackshark V2.In any application whether it be Opera or a classic video player I can adjust the sounds in the settings but even if I have e.g. the player on 0 and the system also on 0 I still hear the sound from the player and still the same loud.Could you please help me with this?

1
Razer.Aero
1 day ago
E
eccko00Insider Mini
asked in Razer Support

BlackShark V2 Pro 2023 - audio interrupt

Hi everyone,a month ago I bought the BlackShark V2 Pro headphones version 2023.I have a very big problem with the connectivity.The headphones during sessions of even several minutes break (interrupts the sound, is distorted)I tried several USB inputs as well as external HUB's but it did not help. I installed the drivers from scratch, including an update from the website - to no avail.No device interferes with headphone connectivity, I have the adapter only a dozen centimeters away. Do you have any ways to fix this?

1
Razer.Aero
1 day ago
L
LathamAngoveInsider Mini
asked in Razer Support

Razer Nari Essential no audio in right ear

Recently, my Razer Nari essential has only been outputting audio out of the left side of the headset. I have looked everywhere for a fix but cannot find one.

0
L
1 day ago
Scott2553
Scott2553Insider Mini
asked in Razer Support

Basilisk V3 moving pointer on it's own

This just started today after using this mouse for about 4 months. The mouse, very slowly moves on it’s own toward the bottom of the screen. I have cleaned the sensor, tried multiple mouse pads,  and updated the firmware but none of these fixed the problem. Any suggestions? Thank you.

0
Scott2553
1 day ago
LegendOfAlduin
LegendOfAlduinInsider Mini
asked in Razer Support

The Razer blackwidow V4 Pro Keyboard

Hi! I am wondering if the razer blackwidow V4 Pro is already out in Europe, and if it will be coming to Norway? For the moment I have the V2 and its really starting to have its end of the story now. Saw the V4 Pro here on the main Razer website and this keyboard is deffinitly something I am interested in. 

0
LegendOfAlduin
2 days ago
bordatristan98
bordatristan98Insider Mini
asked in Razer Support

2 gpu accidentally uninstalled. razerblade 15

I accidentally uninstalled my 2 graphic card driver. 1st is intel uhd and 2nd is the rtx 3060 gpu. I uninstalled the first one by following the instruction but i got confuse on which is to uninstalled without knowing the consequence. Now i dont have any graphic driver. I also cannot open my laptop. Before the only problem is i cannot open its own monitor but the laptop is working. Now it got worst. I hope somebody can help me with my problem

0
bordatristan98
2 days ago
JimmyJhon1
JimmyJhon1Insider Mini
asked in Razer Support

Item in Clearance Delay

I ordered a Razer BlackWidow V4 Pro - Orange Switch the other day and noticed that Fedex is showing the status as “Clearance Delay”. I saw that this seems to be a common issue but is there anything I need to do on my end or will Razer handle the situation? 

0
JimmyJhon1
2 days ago
C
chrisss6Insider Mini
asked in Razer Support

Razer wolverine ultimate issue

For some reason my controller is being shown in game as a keyboard , I was using it to play fifa and they keybinds when connected in game show up as keyboard meaning I have to use my keyboard to play and my controller won’t work 

0
C
2 days ago
geoVividMalachitebus911
geoVividMalachitebus911Insider Mini
asked in Razer Support

Razer Gold card not working? help please

Hi I just bought a Razer Gold Card for 100 dollars on Amazon. I had it shipped to my email. Sent it to my kid and he put in the pin # and it said pin already used!! Any help will be appreciated! Amazon cant help and Razer.com just accepts “Tickets” for help!Thanks Jamie

2
geoVividMalachitebus911
2 days ago
N
Navid_KhosraviInsider Mini
asked in Razer Support

My Razer Kiyo Does not is in use by another application

I have a Razer Kiyo and I connected it to a Windows Server Essential 2019 system. I installed Razer Synapse and I also updated the firmware of the Camera. Ther are two problems:1- When the Synapse is up. in the Devices section, I choose Razer Kiyo. the camera image in preview window is not displayed and the message is “Camera is currently in use by another application” but I have not ran any application that uses camera.2- The OBS does not recognize any USB camera. So I cannot use it in OBS too.How can I solve the problem specially the second one?PS: My Razer Kiyo works properly on my other computer.

2
rennanz1nh
2 days ago
RubyMARCASITEretro835
RubyMARCASITEretro835Insider Mini
posted in Razer Support

How long does it usually takes to review a warranty claim

My Barracuda x 2021 headset stopped working, i cant connect it with my phone or pc, i made a warranty claim, but its been longer than a month and Razer hasnt given me any solution. im still covered by the 2 years warranty period.

6
RubyMARCASITEretro835
2 days ago
easyUltraRedLARIMAR782
easyUltraRedLARIMAR782Insider Mini
asked in Razer Support

lost number

i lost my old number and i cant authorize my purchase, pls help

0
easyUltraRedLARIMAR782
2 days ago
R
RazeTheMambaInsider Mini
asked in Razer Support

BlackShark V2 Pro Battery Replacement

BlackShark V2 Pro Battery not holding more then minutes before drain.Probably needs replacement, any suggestions ?

1
Razer.Aero
2 days ago
ArbyMaster458
ArbyMaster458Insider Mini
asked in Razer Support

iPhone 15 Pro Max w/ Spigen Cryo Amor Compatible with Kishi V2 (USB-C) and Kishi Ultra?

I own an iPhone 15 Pro Max with Spigen Cryo Armor Phone Case and am considering buying either the Kishi V2 that has a USB-C for it or the Kishi Ultra. However I can find any listings on the site for what cases are compatible for them so I’d like to know exactly if either the V2 USB-C or the Ultra supports my 15 Pro Max’s Spigen Cryo Armor Case.Additional question, does the Kishi V2 (USB-C) work with the 15 Pro Max?

0
ArbyMaster458
2 days ago
S
sourcefastHarlequin044Insider Mini
asked in Razer Support

trouble with blackshark v2

hey there i recently bought the blackshark v2 and i have this problem where i can hear a video evn tho the video is mutedFor example i just recorded my gameplay and theres a button to raise the volume or lower the volume or mute the video completly and if i mute the video i can still hear the video and lowering or raising  the volume doesnt change the volume to mention it happens only with this headset i think its a configuration problem or something like that!

0
S
2 days ago
DustStormBG
DustStormBGInsider Mini
asked in Razer Support

High temperature Razer Blade 15 NVIDIA GeForce RTX 3070 Ti - 12th Gen Intel 14-Core i7 CPU - 15.6” QHD 240Hz 2022

Hello, I purchased a Razer Blade 15 Razer CH580 in 2022. Initially, I had no issues, the laptop was working fine. However, a few days ago, the computer started shutting down out of nowhere while in suspension. Upon checking the temperatures, I found that the processor temperatures are very high. Currently, I can't even use the laptop for basic tasks because it overheats, even though the task manager shows 0% GPU usage and no more than 10% CPU usage. I want to know if anyone else has had this problem or if anyone knows how to fix it. I'm very upset because it was very expensive and the laptop only lasted about a year. If this is an issue with this specific unit, is there any way to fix it even if I have to pay because the warranty has expired?   

0
DustStormBG
2 days ago
Jhiecute17
Jhiecute17Insider Mini
asked in Razer Support

please i lost my contact number how to change

I lost my phone number how to change my old number to new number please help

1
Razer.Aero
2 days ago
C
ComicalGInsider Mini
asked in Razer Support

I no longer have acess to the phone number i

How do I change the phone number if i don't have the phone number 🤦🏾‍♂️ your system is sh***y can't even use my emaily for the authorization L system.

1
Razer.Aero
2 days ago
J
jaumxx
posted in Razer Support

Questions about some products

Good morning everyone, how are you? Do you still have support in Brazil?

1
Razer.Aero
2 days ago
C
COR-RZ04-0205-FRML-18Insider Mini
posted in Razer Support

7.1 sourround sound

Hello i bought this headset for 2 months ago and i still havent recieved an activation code can you guys please send me a new activation code so i can finally start enjoying my headset because i have searched everywhere on how to get an activation code back but i couldn’t find any tips or ideas of where i can get my activation code

2
Razer.Aero
2 days ago

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