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Razer Support

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38846 Threads

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SilverAngel_SlayerInsider Mini
asked in Razer Support

Struggling to contact support

Hey everyone, I'm having issues with my Razer ProType keyboard, I've had this keyboard for about 2 years now and it's not working correctly, it has power and the LED lights r on/turned on but my Synapse doesn't see it/isn't picking it up, which is always has and I can't type on it at all, I've tried to find a way to contact support through the support tabs on the Razer site but I'm being thrown through loops, if anyone's has suggestions or any advice I'd really appreciate it I really like this keyboard and would prefer not to have to buy a new one, thank u

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geoVividMalachitebus911
19 hours ago
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El_teco13Insider Mini
posted in Razer Support

I just bought a razer kraken tournament edition and idk if its possible to adjust audio on ps5

The audio currently sound a bit muffled,I was wondering if it's possible to fix it.

0
E
21 hours ago
PeachOrangepulseIVORY712
PeachOrangepulseIVORY712Insider Mini
asked in Razer Support

Tengo problemas de desconexión con mi auricular razer kraken ultimate

Desde octubre del año pasado estoy teniendo problemas con mis auriculares, se desconectan y conectan a cada rato, me incomoda mucho porque no puedo tener una llamada estable o jugar de manera tranquila sin que se desconecten y afecten el rendimiento de mi pc. Tengo todos los drivers y controladores actualizados, e incluso he formateado la pc varias veces, estoy cansada de estre problema.El sonido es de gran calidad, pero es decepcionante que despues de 2 años empiecen a fallar porque es un producto muy costoso y pareciera que te cobran mas por el valor de su nombre que por la escasa calidad que no estan ofreciendo, estoy pensando seriamente en botarlos, porque ni pare regalar sirven.

23
israsc
23 hours ago
1
123jerryInsider Mini
asked in Razer Support

apoyo

Cómo puedo resetear un control Razer Wolverine Chroma v2 

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1
1 day ago
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pulseBrightGreenweb663Insider Mini
posted in Razer Support

Razer Basilisk V3 unable to maintain stable connection.

I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despite r

3
D
1 day ago
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qrpskeInsider Mini
asked in Razer Support

Razer Synapse - Silent Install

I'm trying to install Razer Synapse without the need to interact with the UI, many installers give the users the option to do so, that's called silent install, and users can use that simply by downloading the installer, typing the name of the file and adding arguments such as /S or /quiet, here's an example:Installer.exe /SI've tried many arguments with the Razer Synapse installer and none worked.  I also tried that with the "The New Razer Synapse", none worked.I've searched the entire internet to learn if it's possible with Razer Synapse and here is what I found:5 years ago - https://insider.razer.com/razer-support-45/silent-install-22674 years ago - https://www.reddit.com/r/razer/comments/glx0af/razer\_synapse\_silent\_install\_switches/1 month ago - https://insider.razer.com/razer-support-45/silent-installation-synapse-3-to-mitigate-security-vulnerability-60492All of this and not a single answer.Razer, please tell me - is it possible the silently install Razer Synapse?  There's no w

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Q
1 day ago
Whitezonebyte292
Whitezonebyte292Insider Mini
posted in Razer Support

Tomahawk Desktop Issues HELP

My Tomahawk desktop has been dealing with issues for a while but this time it’s worse. It used to overheat but now it’s very extreme and my pc randomly turns off by itself or restarts itself while I play games. Cleaning the fans is very difficult, I used to use rubbing alcohol before but I’ve been using compressed air as well and ever since the random restarting happened. I would appreciate your help.

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Whitezonebyte292
1 day ago
Rovindran
RovindranInsider Mini
asked in Razer Support

Reset On-board Memory Macro

I have recently removed a macro key that I have set up in one of my profiles in the New Synapse. After that, I realise that whenever Synapse is running, my keyboard will connect and then disconnect. It will go on and on in a loop and does not end. The key was assigned in Hypershift previously. I am suspecting this might be due to the macro being saved in on-board memory and due to a clash it causes this issue. I have already deleted my Synapse profiles and this does not trigger a reset on on-board memory. Anyone could help on this?

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Rovindran
1 day ago
aL4o0o
aL4o0oInsider Mini
asked in Razer Support

Wrongly putted date of purchase in registration of device

Hi team,  When i registered my device ( RAZER BLADE 15 ADVANCED ) i did put wrong date of purchase, so how i can changed it ? The model is from 2022 and its impossible to be purchased at 2020, even in the uploaded proof its visible that i bought this product this year (2024) BR, Aleks Angelov

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aL4o0o
1 day ago
1
123jerryInsider Mini
asked in Razer Support

cómo puedo resetear un control Razer Wolverine Chroma v2

Cómo puedo resetear un control Razer Wolverine Chroma v2 

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1
1 day ago
webSpicyMixbiz557
webSpicyMixbiz557Insider Mini
asked in Razer Support

change region to Colombia

razer gold aun no me ha cambiado de región a colombia que hago no puedo  hacer compra

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webSpicyMixbiz557
1 day ago
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Nomo2222Insider Mini
asked in Razer Support

Problems with 2-step authentication to pay

2 years ago I did not use razer and I do not remember having two-step authentication active, now I recharge my account and when I try to pay I ask for a 2-step verification that I do not have, nor I have linked a phone to my account, can you help me?

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N
1 day ago
DarkOrangesightsmart840
DarkOrangesightsmart840Insider Mini
asked in Razer Support

Helpppp

I lost my phone with my phone number and i forgot my back  up code i still have 100 and i cant use them without 2 step verification send help plsss

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DarkOrangesightsmart840
1 day ago
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yadom_malabonInsider Mini
asked in Razer Support

My razer gold wallet was disabled

hello, It's been four days since my Razer gold wallet was disabled, and it's been days since I finished and submitted the requirements that they require. I've already chatted and had a conversation with three agents in the live chat, but there has been no update. Can someone help me with this? I am quite frustrated and disappointed.

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Y
1 day ago
Vermilionclassicweb507
Vermilionclassicweb507Insider Mini
asked in Razer Support

Razer deathadder essential scrolling wheel problem

Hello, I have the Razer Deathadder Essential and my problem is the mice scrolling wheel sometimes scrolls up when I scroll down or scrolls down when I scroll up. Its annoying, can I fix this or do I have to buy a new mice?

0
Vermilionclassicweb507
1 day ago
Lavaconnecturban937
Lavaconnecturban937Insider Mini
asked in Razer Support

Blade 14 (2021) turning off after logo screen

Whenever I open the Lid of razer blade 14 (2021), it boots up and razer logo shows. After a few seconds, it turns off. And then it does not power on until I close the lid and reopen it again. I can see white light quickly blink after every 20 seconds. If I leave the lid open, it tries to turn on by itself and then repeat. I have tried all diagnostics as described in support. It has full battery power. I have tried using different power cable and on a different socket. I have tried by taking the battery out and turning it on using external source. 

0
Lavaconnecturban937
1 day ago
Feldgrauhitwire317
Feldgrauhitwire317Insider Mini
asked in Razer Support

Недействительный код лицензии к 7.1 SURROUND SOUND

Добрый день, приобрел наушники Razer Kraken X, в коробке был код активации для системы звука 7.1. Каково же было мое удивление, когда после регистрации учетной записи и ввода кода после стирания защитного покрытия возникло сообщение - “Недействительный код лицензии”.Как такое возможно? Прошу Ответить саппорт и дать разъяснение по этой ситуации

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G
1 day ago
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EgosucksInsider Mini
asked in Razer Support

razer blackshark v2x microphone crackling/static sound

I recently bought the razer Blackshark v2x and I was quite disappointed when I heard the microphone quality for the first time as there is a static and crackling sound whenever I don’t talk and it annoys my friends and myselfIs there a solution for this? My connection is fine, the audio works fine, everything seems normal, it connects via headphone jack and there is 2, one for audio one for the microphoneMy headphones also haven’t appeared on the Razer Synapse software so idk what that’s about 

0
E
1 day ago
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MuratbeyaztasInsider Mini
asked in Razer Support

hatalı kod

Merhaba Kolay gelsin Razer Gold Satın Aldım Hopi uygulamasından razer 250 TL ilk Ef Digital Tarafından Gelen Kodları  Bynogame Sitesine Satış yaptığımda Hatalı veya kullanılmış Kod olarak çıkıyor  yardımcı olursanız sevinirim 

0
M
1 day ago
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Victor042Insider Mini
asked in Razer Support

missing pin code

My razer gold card is 11 digits 

2
FiszPL
Vanguard
1 day ago
BlueSapphiredepotleet228
BlueSapphiredepotleet228Insider Mini
asked in Razer Support

I lost my phone and cant recharge

As stated above i want to change my mobile number associated my razor gold account because i lost it long time ago. Now recently, I reload my account and the problem is i can't use my razor gold because two step verification is required. And also I dont have my back up code but i have my primary email and my recovery email. It's just that i lost my old phone number. What should i do?

1
Razer.Aero
1 day ago
rdalcroft
rdalcroftInsider Mini
asked in Razer Support

Razer Synapse 3 causing Fullscreen Games to Minimise without warning

Using a program called Focus LoggerI have determined that Razer synapse 3 is causing Full screen Games to be pulled out of focus, while in a gaming session, and minimize instantly to desktop, without warning. It can happen after 5 minutes of gaming, or 10 minutes. Focus Logger tells me its the folder location: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host and points to Razer Synapse 3.exe. Is there anyway to stop synapse from doing this, would a full uninstall/reinstall  help here? Is there an issue with windows 11 and synapse?  

32
murubun
1 day ago
1
1324675000Insider Mini
asked in Razer Support

Viper V2 pro flashing white light, charges, and lasts 20 minutes before dying

Mouse turns on fine, charges fine, but when i start using it, it will die after roughly 30 minutes. I then plug it back in, and it says its fully charged?? I cant find any info about this, when it “dies” it will start flashing a white light twice, over and over again. Bought the mouth 2 months ago, had no problems, but now its doing this.

1
LARIMARPlumradio579
1 day ago
R
RachealfInsider Mini
asked in Razer Support

I mistakenly scratched some numbers off

I’m really disappointed on Razer gold. I have been complaining about the card I bought that I mistakenly scratched some numbers off… I sent you the card and I didn’t got anything from you… I really not feel good with what the admin is doing at all…. Please send me the numbers I scratched off… you have the reference number already. I wouldn’t be happy if I lost my $50 Razer gold gift card I bought tho.

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Razer.Aero
1 day ago
Hy0ppa
Hy0ppaInsider Mini
asked in Razer Support

Deathadder V3 Pro isn’t detected by Hyperpolling dongle

I got a Black Deathadder v3 pro with the hyperpolling dongle from a friend, and I tried connecting it to my PC and it won’t work. The Hyperpolling dongle can’t detect the mouse no matter what I try and always says device not detected. I thought maybe it could be a firmware update thing, so I tried using the updater on the Razer website but the updater also couldn’t detect the mouse. The updater could detect the dongle and I have a faker edition deathadder (my old mouse with a broken scroll wheel) and the Hyperpolling dongle can detect it and so can the mouse updater. I can use it (the new black Dav3) wired though and it appears on the synapse. Has anyone else dealt with this? 

0
Hy0ppa
1 day ago

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