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Razer Support

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38993 Threads

ExW01
ExW01Insider Mini
asked in Razer Support

How to replace swollen battery of Razer Blade Stealth 13 Quartz Pink?

It was about more than 2 years ago when I noticed that my laptop doesn’t sit flat on the table anymore. It wobbles whenever I type on the keyboard. About 6 months to a year when I noticed that the screen/lid doesn’t close perfectly as before and that the keyboard looks swollen. I only use my laptop when I am traveling and earlier, I thought of opening the back cover to check if the battery is swollen and I was right. I thought of buying a replacement battery or bringing it to a service center but not sure if there is an official store I can visit. I am also considering bringing it to Singapore since I’ll be visiting soon but the battery is sooo swollen that I  can no longer screw the cover back. Product no: RZ09-02812EQ1  

0
ExW01
19 hours ago
Sambirlaa
SambirlaaInsider Mini
asked in Razer Support

i lost my old phone number i just reloaded my account but cant use it because of two step versification

i lost my old phone number i just reloaded my account but cant use it because of two step versification

1
Sambirlaa
19 hours ago
X
XxxKaMuKaDzExxXInsider Mini
asked in Razer Support

Activation code

Good afternoon, the following situation happened, I bought Razer Kraken v3 headphones, there is no activation code in the box, I registered the product on razerid.razer.com, then I tried to request an activation code on the official website, but when I enter the serial number of the product indicated on the box, it gives an error , please tell me if it is possible to somehow solve this problem, perhaps the activation code has already been used and I received headphones with the code already used. S/N:(removed); P/N: RZ04-03770200-R3M1 my mailbox: (removed)

2
Razer.Aero
20 hours ago
G
GCRepsoldInsider Mini
asked in Razer Support

Battery Replacement for Razer Blade 15' Base Model

I was cleaning my laptop fans yesterday and noticed that my battery was swollen. I need to find a replacement ASAP as this is also my work laptop.   I have also created a Google Drive folder with both Battery and Energy Reports:https://drive.google.com/drive/folders/1zdFaZh3WzOKhI2nD4U652rV1b3uz5uoj?usp=sharing

2
Razer.Aero
20 hours ago
AngelineLGDR
AngelineLGDRInsider Mini
asked in Razer Support

Razer book 13 montor display issues

Laptop model: Razer Book 13  When I turn on my laptop, my laptop screen has display but is very dim. What could be the possible problem and how do I fix this? Thank you!

12
G
20 hours ago
H
himanshup9Insider Mini
asked in Razer Support

Razer 13 2019 simply stopped booting/starting

Laptop was work well until out of nowehere, it doesnt. The laptop does not boot up or charge. On long pressing power key, there is a white flash. But thats the maximum it does. any tips? I have really important data on this laptop.

1
FiszPL
Vanguard
20 hours ago
G
gEshAdveInsider Mini
asked in Razer Support

Pixel 6a no audio during call Razer Hammerhead TWS

Recently my earbuds stopped switching audio streams when entering a call. I don't have any other devices connected via Bluetooth so there is no reason for my phone not to switch streams. Also the settings for Phone calls and call history are enabled for the earbuds. Devices in question:Razer Hammerhead True Wireless X (product num: RZ12-03830100 firmware ver: 1.2.1.0)Pixel 6a (kernel ver: 5.10.198-android13-4-00036-g11d7e4f57f68-ab11392938 build num: AP31.240322.027)

0
G
21 hours ago
depoteasyVioletRed521
depoteasyVioletRed521Insider Mini
asked in Razer Support

get registration codes back

Hi guys,  I use razer  kraken headset for a long time.Don’t have the box anymore.Windows for a reason suddenly ask me my product code whereas they were saved on the pc.Can’t find it. Razer keeps on starting at windows start and lead to errors…How to solve ? Thanks in advance

1
FiszPL
Vanguard
23 hours ago
nooboost
nooboostInsider Mini
asked in Razer Support

Blackshark v2 (2020) cushions

I had bought 2 blackshark v2 (2020) headsets and i want to change the cushions because they are in a very bad situation after so much time. And i can't find replacments anywhere.

1
FiszPL
Vanguard
23 hours ago
depoteasyVioletRed521
depoteasyVioletRed521Insider Mini
posted in Razer Support

"Your Razer device is not eligible to receive a 7.1 Surround Sound activation code"

Hi,  I found a way to get product codes back. I entered the serial number of kraken 7.1 v2i got this message again and again : “Your Razer device is not eligible to receive a 7.1 Surround Sound activation code” Is there anyone ?  Thanks :)

1
FiszPL
Vanguard
1 day ago
L
liosik_razerInsider Mini
posted in Razer Support

mouse dock pro and croma stuido

Hello. I have mouse dock pro, Basilisk v3 pro, black window 2  . In the studio, if you turn on ready-made effects, the battery charge indicator is available. But if the extended effects are not. The question is, how did it happen that there was such a question a year ago, but the effect was never added. I'm surprised by Studio's limitations. It turns out like this ) Or I can see the charge level of the mouse and it is not possible to configure the rest of the devices as you want, that is, you cannot configure the keyboard buttons as you like, they then only work under standard schemes ) Or you can configure the option as you like, but at the same time there will only be a discharge warning blinking of the mouse wheel. It seems to me that it could be fixed in a year. Especially since both the docking station and the mouse are not cheap and are treated like elite devices)I hope for an answer and for the correction of the situation.

0
L
1 day ago
M
MediumTaupebizJASPER576Insider Mini
asked in Razer Support

Razer Raptor no Synapse

I have the OG 144hz Raptor, but it dosent show up in synapse no matter what I do. Tried reset, changing usb-c cables, etc, nothing works (its out of warranty by this point). Any solutions? 

0
M
1 day ago
QUARTZbestDarkRed956
QUARTZbestDarkRed956Insider Mini
asked in Razer Support

Synapse 3 wont update

I get that error while updating my Synapse, I can’t manage to install the update. Yes I’ve done a clean uninstall and install proccess over and over and got nothing from it. Need help?

2
QUARTZbestDarkRed956
1 day ago
N
nomad2284
posted in Razer Support

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

61
ArylideYellowcoolclub679
1 day ago
J
japeaperInsider Mini
asked in Razer Support

Nommo V2 X very loud windows

HI Folks, I just got my Nommo V2 X’s. Installed and connected to a windows Laptop, so far all good.I do have a problem with the volume though. I have to reduce the volume to below 10% for it to be bareable and usually listen at 4 to 6% volume. That can’t be normal, is it?Thx for any help.

0
J
1 day ago
Q
qrpskeInsider Mini
asked in Razer Support

Razer Synapse - Silent Install

I'm trying to install Razer Synapse without the need to interact with the UI, many installers give the users the option to do so, that's called silent install, and users can use that simply by downloading the installer, typing the name of the file and adding arguments such as /S or /quiet, here's an example:Installer.exe /SI've tried many arguments with the Razer Synapse installer and none worked.  I also tried that with the "The New Razer Synapse", none worked.I've searched the entire internet to learn if it's possible with Razer Synapse and here is what I found:5 years ago - https://insider.razer.com/razer-support-45/silent-install-22674 years ago - https://www.reddit.com/r/razer/comments/glx0af/razer\_synapse\_silent\_install\_switches/1 month ago - https://insider.razer.com/razer-support-45/silent-installation-synapse-3-to-mitigate-security-vulnerability-60492All of this and not a single answer.Razer, please tell me - is it possible the silently install Razer Synapse?  There's no w

1
Q
1 day ago
yadom_malabon
yadom_malabonInsider Mini
asked in Razer Support

My razer gold wallet was disabled

hello, It's been four days since my Razer gold wallet was disabled, and it's been days since I finished and submitted the requirements that they require. I've already chatted and had a conversation with three agents in the live chat, but there has been no update. Can someone help me with this? I am quite frustrated and disappointed.

1
yadom_malabon
1 day ago
PineGreenEMERALDcool448
PineGreenEMERALDcool448Insider Mini
asked in Razer Support

My Headset black shark v2

After a year of use, it has robotic audio and I can barely hear it, I've already opened support here and I don't know how to request its warranty, can someone help me, I love my headset but this way my friends don't understand me and I can't play. ..

3
FiszPL
Vanguard
1 day ago
B
BillE7448Insider Mini
asked in Razer Support

Missing PIN numbers

I have been having issues with missing PIN numbers on purchased cards. One card purchased for $100 is missing the final sequence of numbers, but Razer is confusing this with another card/ticket I submitted. I also just purchased a $50 card on 4/20/2024 and the middle sequence of numbers are missing. After submitting a ticket I was told this card was used on 4/22/2024. I didn’t redeem this card and the card was in my control the entire time. Besides, you cannot read the middle sequence of numbers, because if I could I would have redeemed the card myself. Razer seems to have an issue with their PIN numbers. I have noticed that it is tied to the color of the strip on the card with the light green/blue backgrounds appear to be the cards with the most issues. Razer is now creeping up on my list of cards to avoid purchasing as gifts right after Google Play.

2
FiszPL
Vanguard
1 day ago
C
CardamomRabbit1Insider Mini
asked in Razer Support

Finding a certified replacement replacement USB cable for Razer Kraken Kitty Edition V2 Pro or other repair options?

Hello!Unfortunately my rabbit decided that he hated matching and decided to nibble through my Razer Kraken Kitty Edition V2 Pro headphone cord that i just got last month. I was wondering if anyone knew of any places to buy a certified replacement part? Razer support said to look for other retailers but I could only find “HUYUN New USB Wire Data Line/Audio Cable Razer Kraken Kitty Edition/Ultimate Edition” on amazon which support said they cannot gurantee will work with the V2 pro. Do I have any other options or do I just have to keep looking and praying for them to appear on the razer parts store?Also: Has anyone taken their headphones to a repair store to get them fixed? Any help or advice would be lovely! Thanks for taking the time to read this and apologies if this isn’t the correct place to post this T_T, I’m just at my wits end with this. The art: The artist: 

0
C
1 day ago
O
onowwwwInsider Mini
asked in Razer Support

Viper v2 Pro battery stuck at 0%

Hello, I recently bought a second hand viper v2 pro, where the seller said it was a new mouse, and when I tested it on my pc, the battery on synapse won’t go up more than 0%. Is there any possible fixes to this problem? Thank you.

0
O
1 day ago
Hunteds911
Hunteds911Insider Mini
asked in Razer Support

Update Issue - 0% Battery

My Basilisk V3 Pro which has been working up until the software update to 20231207 this morning, is now displaying 0% for the battery in red and I can’t load any profiles nor adjust my DPI if I am using Hyperspeed Wireless. I see that there are tons of others experiencing the same issue. I updated my firmware. Uninstalled and re-installed clean. The issue persists.  Before you ask me to do a clean install or gather logs, this was working fine until today’s update. I have already done a clean install. Fresh install of Windows This just started today. I have a Death Stalker V2 Pro Keyboard that works fine.  This is not OS related I doubt hardware being this mouse is maybe a week old and was working until today’s update. Please see a related thread below:Razer Naga Pro showing 0 profiles and 0% battery life in Synapse.

37
O
1 day ago
kubilayurgar
kubilayurgarInsider Mini
asked in Razer Support

Razer Blackshark V2

I deleted and reinstalled the app from the beginning and it didn't fix the problem

12
QUARTZbestDarkRed956
1 day ago
Hawa.
Hawa.Insider Mini
posted in Razer Support

Amazing razer website that i cant reload..

hey all who else cant click the reload button 

0
Hawa.
1 day ago
RodSmo
RodSmoInsider Mini
asked in Razer Support

Barracuda X (2022) Interference

I bought these not too long ago and have had problems constantly. I can only get them working reliably through wired connection or Bluetooth. When used wirelessly with the dongle on PS5, they are constantly messing with the controls on every game I’ve played with them. The second I turn them off, no more controller interference. They’ve been updated, used different controllers, tried using the wired A-C adapter, and they still interfere. Works great when connected via Bluetooth, but obviously you can’t connect them to PS5 via Bluetooth. I have no idea why this is an issue, and is very frustrating since these are quite expensive. Any help would be appreciated. 

1
S
1 day ago

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