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38850 Threads

easyUltraRedLARIMAR782
easyUltraRedLARIMAR782Insider Mini
asked in Razer Support

lost number

i lost my old number and i cant authorize my purchase, pls help

0
easyUltraRedLARIMAR782
2 days ago
R
RazeTheMambaInsider Mini
asked in Razer Support

BlackShark V2 Pro Battery Replacement

BlackShark V2 Pro Battery not holding more then minutes before drain.Probably needs replacement, any suggestions ?

1
Razer.Aero
2 days ago
ArbyMaster458
ArbyMaster458Insider Mini
asked in Razer Support

iPhone 15 Pro Max w/ Spigen Cryo Amor Compatible with Kishi V2 (USB-C) and Kishi Ultra?

I own an iPhone 15 Pro Max with Spigen Cryo Armor Phone Case and am considering buying either the Kishi V2 that has a USB-C for it or the Kishi Ultra. However I can find any listings on the site for what cases are compatible for them so I’d like to know exactly if either the V2 USB-C or the Ultra supports my 15 Pro Max’s Spigen Cryo Armor Case.Additional question, does the Kishi V2 (USB-C) work with the 15 Pro Max?

0
ArbyMaster458
2 days ago
S
sourcefastHarlequin044Insider Mini
asked in Razer Support

trouble with blackshark v2

hey there i recently bought the blackshark v2 and i have this problem where i can hear a video evn tho the video is mutedFor example i just recorded my gameplay and theres a button to raise the volume or lower the volume or mute the video completly and if i mute the video i can still hear the video and lowering or raising  the volume doesnt change the volume to mention it happens only with this headset i think its a configuration problem or something like that!

0
S
2 days ago
DustStormBG
DustStormBGInsider Mini
asked in Razer Support

High temperature Razer Blade 15 NVIDIA GeForce RTX 3070 Ti - 12th Gen Intel 14-Core i7 CPU - 15.6” QHD 240Hz 2022

Hello, I purchased a Razer Blade 15 Razer CH580 in 2022. Initially, I had no issues, the laptop was working fine. However, a few days ago, the computer started shutting down out of nowhere while in suspension. Upon checking the temperatures, I found that the processor temperatures are very high. Currently, I can't even use the laptop for basic tasks because it overheats, even though the task manager shows 0% GPU usage and no more than 10% CPU usage. I want to know if anyone else has had this problem or if anyone knows how to fix it. I'm very upset because it was very expensive and the laptop only lasted about a year. If this is an issue with this specific unit, is there any way to fix it even if I have to pay because the warranty has expired?   

0
DustStormBG
2 days ago
Jhiecute17
Jhiecute17Insider Mini
asked in Razer Support

please i lost my contact number how to change

I lost my phone number how to change my old number to new number please help

1
Razer.Aero
2 days ago
C
ComicalGInsider Mini
asked in Razer Support

I no longer have acess to the phone number i

How do I change the phone number if i don't have the phone number 🤦🏾‍♂️ your system is sh***y can't even use my emaily for the authorization L system.

1
Razer.Aero
2 days ago
J
jaumxx
posted in Razer Support

Questions about some products

Good morning everyone, how are you? Do you still have support in Brazil?

1
Razer.Aero
2 days ago
C
COR-RZ04-0205-FRML-18Insider Mini
posted in Razer Support

7.1 sourround sound

Hello i bought this headset for 2 months ago and i still havent recieved an activation code can you guys please send me a new activation code so i can finally start enjoying my headset because i have searched everywhere on how to get an activation code back but i couldn’t find any tips or ideas of where i can get my activation code

2
Razer.Aero
2 days ago
BGWS1
BGWS1Insider Mini
asked in Razer Support

After reset I need to Activate Windows

After getting constant blue screens for the last few weeks yesterday i got a blue screen which i could not escape and so had to reset my laptop but now it appears i need to activate windows which does not make any sense

1
Razer.Aero
2 days ago
Creamaerotruck472
Creamaerotruck472Insider Mini
asked in Razer Support

Problem with Razer Huntsman V2 TKL and synapse

Hello, About a week ago I bought a Razer V2 TKL and I have a problem, I was searching the forum if there was someone who had solved it and I saw that you responded to 3 guys who had the same problem with synapse, what happens to me is that I had synapse 3 And since it didn't work, I downloaded the beta although it doesn't work either and I can't save the keyboard lighting configuration when I enter a game, on the desktop without having any game open, if the keyboard recognizes me, in fact I can open it, change the lighting, etc. but When I open any game, synapse is deconfigured, the lighting goes off and it doesn't recognize the keyboard or even the keys. Would you have a solution?

1
Razer.Aero
2 days ago
K
koyami12Insider Mini
asked in Razer Support

7.1 Activation Code Email Issue

I have requested an activation code for my Razer Kraken X but the code is sent to my old email even after updating my account email address. I can’t access my old email anymore and wanted to see if the code can be sent to my new email address instead of my old email.Best regardsJames Stephenson

1
Razer.Aero
2 days ago
C
ClementiniseInsider Mini
asked in Razer Support

Deathstalker V2 Pro - Random disconnects

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth modeThe 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it

16
E
2 days ago
N
nomad2284
posted in Razer Support

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

60
Pellziz
2 days ago
M
Matty_zwolInsider Mini
asked in Razer Support

How do i remove Wireless Power Saving?

My Macro stops working once my wireless power saving gets enabled so I cannot afk in games. So is there anyway I can remove the Wireless Power Saving??

1
S
3 days ago
B
BostjanKInsider Mini
asked in Razer Support

Can I see a live camera feed (what camera sees) on my Win11 login screen?

Hi,I’ve been using my Razer Blade 14 for a while now - I switched from an Asus and there is one thing that really bothers me with the Razer, namely I cannot see a live feed from my integrated camera (which, by the way, has a terrible resolution) when I’m trying to use Windows Hello to log into my Windows 11 account.The far cheaper Asus had that but I can’t seem to find any kind of a Razer Synapse or any other Razer software that would support this feature.Can you guide me on how to do that, please? Thank you and best regards,Bostjan Klemencic

0
B
3 days ago
Olivinesleeksecret763
Olivinesleeksecret763Insider Mini
asked in Razer Support

Has Razer encountered any culture-related issues during its operations in Taiwan?

Are there are unique features of Taiwan’s culture and community that have created tensions?If so, how did Razer address the issues?

0
Olivinesleeksecret763
3 days ago
E
Eving_Insider Mini
asked in Razer Support

Issue With synapse 3 for Razer Blackshark V2 X

Hello, I just bought a Razer BlackShark V2 X to a reseller because there is no official Razer brand in my country but there is no 7.1 code inside the box but only the card below (as you can see thre is no code) and also when i come to register the product it tells me that it is  already registered and finally, the headset is not detected on Synapse 3.Do you think i am facing a copy ? 

5
FiszPL
Vanguard
3 days ago
N
nasilemakkInsider Mini
asked in Razer Support

Razer Blackshark V2 X already registered. Can't get activation code.

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem?

1
FiszPL
Vanguard
3 days ago
EpicTechie135
EpicTechie135Insider Mini
asked in Razer Support

Deathadder V2XH Memory Problem

Hi I had an inquiry on the DeathAdder V2 X Hyperspeed! So, on the website it says it has 1 onboard memory slot to use these keybinds anywhere without software however when I connect to my other device the mouse switches to default settings. I don't know the exact procedure to have the keybinds save so I would really appreciate your help! I’m truly struggling with this and would love quick feedback or suggestion you may have!

1
Razer.Aero
3 days ago
The_Lord_88
The_Lord_88Insider Mini
asked in Razer Support

Firefly V2 Pro Synapse support

Hi, I just got my Firefly V2 Pro, but it appears as “Device in development” in Synapse Beta. Can I expect an update shortly, or is it already supported by the regular Synapse and I should simply rollback ? Thanks a lot

2
Razer.Aero
3 days ago
C
C_1_Mec_KiInsider Mini
asked in Razer Support

Tartarus V2 conflict with Thrustmaster T.Glight Hotas One

I have Razer Tartarus V2 conflicting with T.Flight Hotas One and haven't find a solution except disconnecting the Razer device. Actually that was the recommendation of Thrustmaster Support , so I suppose it is a well known issue. A shame we cannot use both in games to handle the flying part with the Hotas and ground combat with the Tartarus. I read a similar topic Home Community Overview Razer Support Razer Support Razer Tartarus Not working with Tflight Hotas 4But no solution was confirmed to work, this topic was 3 years ago, so I was hoping a solution had been found since then?when Tartarus V2 is connected, in control panel , device & printers teh T.Fligth is there but to test it the layout shows more like th Tartarus and none of the Buttons of the T.flight get a response and of course no axes are showed on the lay out.I am with Windows 11 64x fully updated. Both devices connected to USB port of the M.B.I also have a FootSwitch3-F3.6 connected and never had any problem of conflic

3
Delgoth
3 days ago
BeauBluebayawesome132
BeauBluebayawesome132Insider Mini
asked in Razer Support

actvationcode

I just got the Razer BlackShark V2 X headset,, and I've been trying to register it. The product number on the headset was RZ04-0324, but whenever I try to register it, I get an error that says the product number is invalid.S/N:862230D13408241i need actvationcode for 7.1 surround sound. 

0
BeauBluebayawesome132
3 days ago
bayaeroGreenLizard526
bayaeroGreenLizard526Insider Mini
posted in Razer Support

razer original produkt

hello sir, i found so much razer produkt that are so cheap on alibaba application, i am confused how ist so cheap, a razer iskur chair cost 100 usd dollar, its original or copy i have that question thanx for repley.

1
FiszPL
Vanguard
3 days ago
D
DaleWebbInsider Mini
asked in Razer Support

Can't see key labels

Have a white Razer Pro Type Ultra.  Not enough contrast between the white key shell and the lighted labels for me to see well, unless it's dark (which it rarely is).  Is there an option for better contrast? I'd consider buying a new DARK keyboard.  I don't game. Is there a keyboard you would recommend to replace the one I have? Wireless (not Bluetooth), tactile keys, white backlight. 

0
D
3 days ago

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