Razer Support

Hi, I’m not sure when exactly this started happening, but my Blade 16 refuses to consistently sleep (about half the time with the lid closed in the last 24 hours was “screen off” rather than “sleep” according to Windows’s battery usage graphs.  I’ve tried everything I could find online, from the power troubleshooter, to device manager settings, etc, and confirmed that it’s set to go to sleep when the lid is closed - as well as after 10 minutes of inactivity regardless.  However, whether this actually happens is extremely inconsistent, leading to unnecessary heat generation while it shouldn’t even be in use.  Any more razer-specific or win11-specific suggestions would be appreciated.  Thanks!

I’m trying to capture in Chrome (latest), Safari or Firefox on MacOS 15.3.1 (latest)It works in 1080p but not 4k.I got it to capture ONCE at 4k but only if I started OBS first, then captured there in 4k, then switched to the browser.However, it doesn’t work reliably.It also seems to ‘mangle’ OBS and reset the video setting there somehow.I’m not sure how these systems would interact with each other but clearly there are some side effects happening.  IS there any workaround for this? I haven’t seen anyone else report this problem.I used a number of 3rd party tools to debug this problemWhat’s weird is that it will return 4k but it just has text that says “Not Supported” but this device clearly supports 4k @ 30fps.  

After 7 years of amazing service from my Razer Trinity mouse, one of the side buttons stopped working. I posted on the Razer Subreddit and Niel L. reached out to me and helped clean my mouse which fixed my issues! The mouse is working like brand new again. Thank you so much!!

Another issue recently, I waited for a weeks! How to fix this???? 

I’ve been looking online but I can’t find a good answer. The dongle for my Nari Ulitmate is broken and is no longer working. I’m trying to find a way to replace it so I don’t have to throw away a perfectly good headset. I know there is parring software available I just need a dongle that is compatible with my headset. Any help or advice would be greatly appreciated. The headset serial number is 862042D09102133Dongle part number is RC30-026702

My razer blackshark v2 pro 2023 has a high pitch static noise in the left earcup when i use 2.4 ghz. When the 2.4 ghz dongle is connected to my pc the noise is static but when not connected the noise sort of pulsates like its seaching for the 2.4 ghz dongle. The noise isnt very loud so it isnt audible while playing games or listening to music. but when there isnt anything playing it gets pretty anoying. How do i fix it.

I just lost my USB Dongle of my Razer V3 hyperspeed mouse, can I buy a new USB dongle for my Razer V3 Hyperspeed mouse? is it possible to pair other USB dongle for my mouse V3 hyperspeed? and when it possible how can i buy it?

ive bought razer kraken x lite today and i am trying to activate the key that u send me on my mail but it gives an error that says ”The code you have entered does not seem to be valid. Please try again.” what should i do?

hiim lost my activation code for surrond pro and when register again my headset to razer account, i see this errorthis product is already registered 

I have been having problems recently with my laptop where it would blue screen every time I booted it up. This continued for a while and later became worse with other issues such as Bluetooth not picking up my razer mouse and keyboard and now my apps/games not opening. Does anyone know what the problem could be and what steps I should take?

Im using a Razer Huntsman V2 analog keyboard, that is apparently compatible with Synapse 4. However, since I changed from Synapse 3 (that worked perfectly fine) to Synapse 4, I have had problems between the keyboard and the app. Every time my keyboard connects to the Synapse 4 it completely stops working. In addition, any changes I do on the app don’t have any impact to my keyboard. I can’t change lighting or any other setting. I mean i can change it on the app but again, it doesn’t apply it to my keyboard, only makes it not work at all. I’m pretty sure it has something to do with not connecting to the app properly or just wrong drivers, but i don’t know how to fix it. Any help would be appreciated.

I recently bought the razer huntsman mini with the italian layout, but the chroma studio can’t see the ù keycap and only recognize the UK layout instead of the one i’m using, so when i add an effect i can’t select the ù keycap and it stays off, are there any fixes to this?

My Razer Blackwidow Elite - A and Q keys are not working at all. The A and Q keys light up, they just don’t work when pressed. The keyboard is out of warranty so can’t claim. I wanted to find out if anyone has experienced something similar and if they managed to find a solution? Additionally, some keys on the numpad have a different RGB colour that I cannot change through the Synapse software. Stuck on the colour purple while every other key changes. The keys having an issue on the numpad are specifically: 0, 4, 5, 6, “enter” and “.”The keys above work and function perfectly well. It’s only the RGB that is the issue. I have tried uninstalling drivers and re-installing them. Didn’t helpAny advice/help fixing the issue would be greatly appreciated.(FYI, I’m typing this using copy + paste “a” everytime)

I recently bought a Razer Blade 18 and I’ve liked it so far but when I tried gaming on my external monitor (connected either through the thunderbolt 5 or HDMI 2.1 ports) it felt really slow. So I checked and realized that in the nvidia control panel the other options besides optimus were greyed out where I had previously set it to NVIDIA GPU only. If I cannot use the graphics card with external monitors that is kind of a deal breaker honestly so I am hopeful this can be resolved easily otherwise I will have to return the laptop.  

Good morning, I bought a keyboard and as a gift I was given some gadgets that had never arrived. How come?

I have the Razer Wolverine V2 Pro and there is some major input delay after a few minutes of use. I checked the forums and they said to update the firmware. After checking through the Razer Support website and finding the latest firmware it said I was already up to date. I am still experiencing the input delay. Are there any other options? 

Hi everyone,after some years (out of Warranty according to website) the gas cylinder on my Iskur gave up and I’m looking for a way to purchase a new one. I could not find any source on the official document on how to replace the cylinder, so I thought I’d ask here. Thanks in advance.

For the past few months the volume has been shooting up at random times. I’m scared to use the rotary knob on the keyboard because I know the volume will be going up really loud, like from 10 to 100, irritatingly loud to whispery quiet.And for a while now the keyboard has also been entering random letters that I don't press at all, like they are stuck and looks like this WWWWWWWWWWWWW.I looked on the website for a firmware/driver update but couldn’t find my model number (RZ03-0262). I use the Razer BlackWidow Elite.Can anybody help me?  

Hello, I have Razer Nari Ultimate headphones (RZ04-02670100-R3M1) unfortunately they started losing connection in the system they start going crazy when I turn them on and immediately lose and reconnect when I try to watch a movie or play a game they start going crazy (most likely wireless connection) unfortunately the warranty ended about a year ago I have a question where do I have to send them (in Poland) so that someone can look at them and fix them? Please let me know… :( 

Subject: A Small Birthday Wish from a Big Razer Fan Dear Razer Team, I hope you're doing well! My name is Ashish, and I’m a huge fan of Razer’s amazing gaming gear. I’m currently working on building my dream PC setup, and with my birthday coming up soon, I wanted to reach out with a small request. It would mean the world to me if I could receive anything from Razer as a birthday surprise—whether it’s a mouse, accessories, or even nothing. I’ve always admired Razer’s dedication to quality and performance, and it would be incredible to have a piece of your gear as part of my setup. Regardless of the outcome, I truly appreciate your time and effort in creating top-tier gaming products. Thank you for considering my request, and I hope to hear from you soon! Best regards,Ashish

Hello. I have a Blackshark V2 pro headseat and my usb is completly broken. Can someone advice me what replacement usb to buy and where? 

Hello My Barracuda X 2022 just bought at January This yearRecently i want to use extension cable to connect my recever with USB-Abut it won’t show up,show’s error USB device descriptor request failed or Unknown USB Device (Set Address Failed) last one showup most i thinkI already check the recever and the cable is OK (Change to other devices like mac and Nintendo switch)only my laptop show up this error the port of my laptop already checkedthere is nothing error when i plug other USB-C devices with this cableand i directly connect this recever into my computer is working correctlythe error only showup at when i plug recever with  onpackage extension cable (or other conveter) in USB-Aand no other device is connect to my computer when i testlaptop system is Windows 10 22H2Thanks for the helping!

Razer viper V2 pro,only works wired, i tried the adapter with the dongle, and just the dongle, doesnt make any sound when connected, doesnt show up on device manager or anything, the mouse will just flash white around 3 times then stops. I tried the firmware update for the wireless mode, it told me to plug the dongle in, I did so and razer software didnt detect it either. I no longer have warranty for this mouse either.

Purchased Leviathan v2 X recently. We were i the process of moving and the power cord for the soundbar was accidentally discarded. I have searched everywhere on this site to see if I could get a replacement, but to no avail.Can someone advise or could Razer Support at least let me know how I could order? Thanks