Razer Support

Hello, I bought a new headset(Razer Blackshark V2 X) from Shein and when i try to register the product, it gives me the following error; "This Product is already registered. If you did not register it, please contact Razer Support." I tried to check if there is an activation code given with the box but it is just a QR Code. Please Help

Hello there! HELP… How can I get a replacement battery for my Razer Blade 15 Advanced Model - QHD 240Hz - GeForce RTX 3060 - Black? The battery I need is RC30-0367; the current battery is swelled and overheats… I really need to replace it ASAP. Thank you.

Is there a way where OTP would be sent to the email? My 2 step authentication is configured for SMS but I am not receiving any OTP when requested. I don't have access to the backup codes anymore. When I attempt to change my settings, 2 step authentication is requires which I don't receive.

I am so disappointed with razer’s product especially the recent one. I got my first razer kraken x usb many years ago and the headband snapped into half within 2 years. and i decided to use steel series later which i was using for 3 years and eventually came back to Razer to give it a try again. This time i saw the ads of Barracuda being advertised for their better support of the headband and thus choosing Barracuda at the end. But this time even worst, i bought it at 12/12/2023 and it’s 16/10/2024, not even past 1 year and the ear cup part just broke off :D. I tried to talk to the facebook razer support and they told me i couldn’t claim due to i purchase the product from non-retailer however when i look into the list of authorized retailer, the shop i bought with, which is ALL IT Hypermarket are one of their retailers. Razer’s product no longer the best for gamers? How can a product lifespan even shorter than the warranty. I do have a small collection of razer products but this made m

hello, i installed razer synapse 4 but it stucked at recognize my mouse, its stuck at loading my mouse, i reinstalled synapse 4 bbut its same

Hello good day! I want to change my wallet region from USA to Bahrain I've been waiting for the customer supports reply for quite a while now. Thanks

Hello, I bought the product 10 months ago from Teknosa in Turkey. Yesterday morning, the cracking I showed in the image occurred. As someone who uses the headset very sensitively, I did not expect it to crack so easily. I am alone at home and I was studying as usual.I took the headset out of my ear and put it back in place, and when I came back, I realised that it did not sit on my head.Please help, I need to study.I am preparing for the university exam. The warranty of the product is still ongoing, but since I do not have a box, Teknosa's technical service will probably not accept it. What should I do, I want urgent help from knowledgeable friends. https://prnt.sc/gLtfZwxA-e72 https://prnt.sc/1mPDVYP37VS1

Hello, I've been using my Razer DeathAdder V2 Pro since purchasing it in 2021, and I absolutely love it. The quality is outstanding, it fits my hand perfectly, and the convenience of the 7-button layout has kept me from switching to any other mouse for a long time. However, two weeks ago, after updating the firmware to the latest version, I've started experiencing random disconnection issues between the mouse and my computer. Specifically, when using it in 2.4GHz mode, the cursor freezes unexpectedly, and clicks do not respond. I've tried several troubleshooting steps: Used the tools provided by Razer to uninstall all drivers. Reinstalled the firmware. Resynced the mouse with the dongle using the syncing tool. Reinstalled Razer Synapse. Performed a factory reset following the manual. Despite all these efforts, the problem continues to occur. The exact issue is that the cursor randomly freezes during use in 2.4GHz mode, and mouse clicks are unresponsive. Turning the mouse off and then b

Hello to everyone… I have been a razer enthusiast since I built my first pc 10 years ago (I was 13 years old at that time). Since then I have changed a lot of peripherals ( some where from other companies) but now I am close to my dream razer settup (already have razer siren mini , razer basilisk ultimate and razer blackshark wireless). All these devices keep disconnecting from the PC and the only solution to these is pluging the mouse in and use it wired. But I paid for the wireless connection so I want to use it😅😅. this problem has been there for at least 1 year . I have updated drivers downloaded the new razer synapse 4 and everything else that may come to your mind. I don’t know what else to do and now I’m reconsidering if I should either buy a razer keyboard or to choose an other company and change slowly all of my razer products. RAZER PLEASE HELP I KNOW THAT A LOT OF US COSTUMERA HAVE THE SAME PROBLEM!!!!

I have the basilisk V3 and it worked perfectly until today, everything is right excepto the scroll, when i move it up or down nothing happens, the button of the scroll works, and the everything else too, i dont know what happend

I need a copy of my invoice, I checked out as a guest and need a copy.

I bought a Razor Orochi V2 last year (January), but recently the scroll wheel stopped working. From what I understand the warranty is for two years, but I can't start the process because it doesn't recognize the order number (purchased on Amazon France), what should I do?

Hi, As the title suggest, “Thumbsticks Direction (up, down, left, right) functions/buttons”.Can you build this function for customization for the “Razer Controller Setup For Xbox” app? I need the left “Thumbstick - Down” direction for a game.I got the Razer Wolverine v2. Thank you!

I have streaming pc and gaming PC. I follow by recommendations how to connect this card but in obs it not shows

Razor Naga Pro v2 Side buttons refer to Keyboard buttons and not mouse buttons I bought the mouse and when I use the 12 module side panel, when I press the numbers on the mouse it is if I am pressing the keyboard buttons 1,2,3, etc. How do I change the configuration to use mouse buttons and not keyboard buttons?

Hi there! I broke my dongle in a case of careless hurry two days ago. Have been using the mouse for about 5 years now, got it as a gift for finishing my apprenticeship. Bluetooth is serving okay, but in the flat the interference is too high for it to function without the dongle. Is there a way to acquire a replacement?

I've had the razer kaira pro for about maybe 2-3 months then the mic wouldn't pick up any noise from my end so no one in the party could hear me I would have to jimmy the mic around somtimes and that would fix it for like 5 minutes and then go back to picking up no sound, my friends would say that they can't here me at all after messaging on phone and that there was just a static noise. I've downloaded the razer audio setup for Xbox and checked and firmware is up to date, tried messing with some of the settings in razer audio setup and still didn't do anything don't know what else to do to fix it

Hello guys I have deathadder v3 pro wireless mouse and I am not using hyperpolling dongle. I can't see 4000hz polling rate on my razer synapse app even if I connect it with wire, my question is how to get 4000hz rate ? Should I need to buy hyperpolling dongle to achieve 4000hz rate even if I use wired connection. Please help

I bought a $340 Razer Gold Gift Card today. I noticed the Pin no. on the card had a black background and silver numbers which was different from past cards which had a white background and black numbers. When an attempt was made to use the card, a message came back “invalid PIN number. For further assistance please contact Customer Support with your pins proof of purchase. “ The card number was 6363-1030-4403-0380-667. The PIN number was 80783179464868. Can you tell me what the issue is and what can be done to recover this card since it is needed now. Card was purchased Friday May 24th around 10 am at Home Depot in Sebastian, Florida. I have copies of receipts, cards, etc. If there is a better place to get answers please let me know.

My laptop is a Razer Blade 15, Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz 2.30 GHz, with a RTX 3700 Laptop GPU (unsure of the year, it is a work computer). Over the weekend the laptop stopped connecting to and recognizing external displays. I tried different cables, different ports, different cable types (USB-C to Displayport, HDMI to HDMI, HDMI to Displayport, etc) with no luck. I updated the firmware on my monitor. I plugged two other laptops into the monitor with the same cables, both connected fine no issue. I deleted and reinstalled the GPU drivers, I updated the drivers, nothing worked. When looking at display adapters in the Device Manager, the laptop GPU is flagged as “windows stopped this device because it has reported a problem.” I have done everything I can think of besides pulling the GPU itself out and inspecting it. Does anyone have any ideas how to troubleshoot this issue further without taking the laptop apart? Looking forward to a wizard solving my problems.

I purchased a Razor gold card and 3 numbers are missing. I need help getting the missing numbers pretty quickly please. Can you please help me? ​​​​​​jackiepalmer099@gmail.com 951-258-4049

Hello, I purchased the Razer Iskur X back in 2022. Recently the back support on the chair has stopped working completely and whenever pressure is applied when leaning back the chair fully reclines and does not provide any resistance. I would like to create a support ticket however the serial number is missing from the bottom of the chair and I can provide proof of purchase.

The right bumper on the controller is not as responsive as the left, it is very inconsistent and frequently gets jammed. I already had to send one controller in for the bumper problems so this was the warranty replacement. I have had this controller for less than a month, I take great care of it, clean it frequently, etc. Are there any known fixes to this?

I have the Razer Barracuda X headset, and I am using it with MAC. I could not find a way to download the Razer app to my MAC. How can I check my battery percentages while connected to the MAC? Thanks in advance.

This issue doesn’t seem to be new. There are tons of posts about this online without any solution. I’m going to put in a help ticket with Razer about this issue and see what they say. Will document everything here.