Razer Support

İ just bought a BLACKSHARK V2 HYPERSPEED headset. There was a charging cable and a dongle.The dongle has a TYPE-C input and i’m using it with the headset charging cable that came out of the box. The cable that came out of the box is too long for me to use because i’m using a laptop. can i use a TYPE-C to TYPE-C cable to connect the dongle to my pc? My pc has 2 TYPE-C entrances. 

My left thumb stick is wobbly, and my serial number on the back has rubbed off. I threw away the box. So I can’t start a ticket. But I do have the purchase receipt, dated. Any thoughts?Thanks 

I recently bought a Razer blade 16 at the physical store in San Jose CA.  I was told to wait for a week for the Borderlands 4 codes to be sent to me Via Email but It’s still not here. I tried calling the store but to no avail. I have all the invoices in my email.  

Hi. When I turn on my BlackWideo v3, my Deathadder v3 pro jumps all the way to the right and sometimes opens the Windows menu, which is normally opened with a right-click. The left mouse button then essentially stops working.This happens 95% of the time now. I have to press Ctrl+Alt+Delete and then cancel, only then does my mouse work normally again.If the keyboard goes to sleep and is reactivated, this also causes the mouse to jump. Reinstalling didn't help. Everything is up to date.

I have payment failed if possible kindly refund of this is amount in my UPI number 9895664490

basically i got the keyboard 2 years ago but managed to ignore that the bottom 3 arrow keys were always the wrong colour even when i changed settings, does anyone have like firmware updaters or something…. idk how to fix it. help me!!!

Hi. As mentioned, I'm looking to buy a replacement battery for my laptop, model RZ09-0328. The original battery completely swelled. I tried the official store but no hits. Although it did say that the warranty was up, which is expected,  I've had it for a long while. Please help

I bought a blackshark v2x yesterday and was registering the device for the 7.1 installation and received an error saying this serial number has already been registered.I have the invoice and everything. Please, someone authorized can help me. I cannot use 7.1. Thank you.

Just curious if anybody has tried swapping the Qualcomm card for an Intel Ax210 in a 2023 Blade 14 and, if so, what result. I gave it a shot, but the OS only recognized the Bluetooth module, not the Wi-Fi module, even after driver install. Seems an odd outcome to me…

I’ve lost the dongle for my Razer turret - is there a replacement or aftermarket available?

So i fill in all the detail to register my product but it says that the product already registered even though i just bought it. Anyone help?

I cant register my black shark v2 x

guys does razer cortex really boost gaming and also can the razer axon wallpaper be set for lock screen on pc?

The newly purchased mouse says the serial code has not been entered into the database.

Unfortunately, I seem to have the same problem with my Razer Blade as many others -> the motherboard is defective and I would have to pay EUR 1500 for the repair. I am incredibly disappointed with Razer and will certainly not buy a Razer product again in my life and will not recommend anyone to buy a product from this manufacturer. This motherboard defect is obviously a design or material defect. It's an impudence and a rip-off that I as a customer should now pay for it. It almost seems to be Razer's business model to collect twice. Having to pay the high price to purchase the device and then pay again shortly after the warranty expires for a massively overpriced repair. I feel like I'm being held hostage. I'm now at the mercy of Razer.

It’ll sound robotic and it’s periodically like the signal is being interfered with, it wasn’t doing it and then out of no where it started happening. 

The welds on the base of my chair the Iskur have broken for the second time and would just like to get a replacement part. Thank you

I’ve been experiencing something odd in the New Microsoft Teams under Windows 11 (last version). Usually when I join a meeting with a lot of participants (not sure if that’s a factor), and someone shares their screen or I share mine, everyone's camera feed freezes, including mine. The only way to fix it is to restart the Teams client. And the only recent hardware change is that I'm now using a Kiyo Pro Ultra. Is anyone else experiencing the same or a similar issue lately?

Hi, For the Razer Wolverine V2 Pro controller in Bluetooth mode, which driver should be assigned in Linux kernel 6.12? If using hid-generic as the driver, how can we remap the key codes to standardize them with other controllers? I when i checked the hexdump, it is not generating, also the key codes are completely different from the other cotnrollers in the market,  which driver you recommend for bluetooth and dongle , is it hid-generic, hid-sony, hid-playstation, hid-razer. thank you

Dear Master Duangkamol Karakesh, please contact us at phone number [0989878714]. We would like to report a problem of being charged without performing the transaction ourselves, as detailed below.- Date and time of payment: 10/09/68 Time 13.44.19. Amount: [3,500 Baht]. Sumra List: Gyupay (Thailand) - Razer GoldReference number/Ref: 66_001_175748665942158993I confirm that I did not personally process this transaction and have already filed a complaint, along with the attached receipt and documentsTherefore, please kindly request that you freeze/suspend the transaction and urgently check if the code/product has not been used or has been forwarded. Please kindly help cancel and refund the money.This assistance is very important because it prevents damage caused by fraud and will be beneficial to other users in the future.Thank you very much for your help.With respect, Miss Duangkamol Karakesh [Contact number] 0989878714 [Contact Email] Tip3989@gmail.com

The magnetic wrist rest for my Razer Blackwidow Elite is starting to wear away, but I really love the build quality of it. I’ve done a lot of searching online, but there doesn’t seem to be any way to order a new one. Forums recommend contacting Razer Support, but it seems impossible to actually get in contact with a human with this company. Has anyone experienced luck with getting a replacement wrist rest ordered?Thanks!

Good afternoon, I want to buy a Razer Naga V2 Pro mouse for a friend. He has a very weak Internet connection, even downloading online will take a very long time and may be interrupted.. Is it possible to get the synapse razer 3 full distribution?

my mic is the only thing that sound bad from my blackshark v2 x. i tried updating the driver and all but it seems like nothing works. my voice is also so low because of that buzzing noise pft…..

When I have 7.1 surround sound enabled, my friends in Discord can hear my audioWhen I have it disabled, they can’t hear my audioCoincidence?

I have raised a case with Razer in early August and again in September about my Barracuda Pro X gaming headphones not connecting or staying connected to my PC. Run through all the driver advice and used countless YouTube clips to try and fix them. Had absolutely no response from Razer support. Submitted proof of purchase information and they are still covered by Razer warranty. Has anyone else expereinced this and got any advice?