Razer Support

Whenever I try to use the Scroll Acceleration it will only work in one direction. So when I flick it to go up the acceleration works fine but when I flick it to go down it doesn’t work. I don’t have Smart-Reel active.

Been using this mouse since December and it’s just recently I noticed that my mouse is charging too slow. I came back from a short vacation and I noticed that my mouse battery was not full. Been charging my mouse for over 10 hrs now and it’s only in 63% (was 33%).  

i try to move my mic but it just mutes itself

I recently got a Razer Kishi v2 for iPhone. When I got it, I realized after a few hours that my right joystick makes a slight creaky, almost squeaky noise where as the left joystick is silent and doesn’t make any noise. Is there anything I can do about it? It Sortve bothers me. Otherwise a great product!

Hi everyone im been Razer Wolverine Tournament Edition for 2 years now,  i use it for my Windows 10 PC for Need for Speed game and Overcooked. But afterward im not playing few months now suddenly not working and there is no more RGB ring light. I have checked the USB cable are working fine. What should I do?

The serial number was erased from my mouse due to overuse, and now I am looking for it but I cannot find it. Other than that, I have all the other information about it. Is there anything I can do?

Hello, sorry for my bad English,I would need your help please.As part of the collaboration with genshin impact I made three PayPal recharges which have now been pending for 3 days, they have however been all three collected, did I miss a step?Thanking you in advance for your attention

Like 2 weeks ago my Deathadder elite started to not registering the clicks on the right side, if i press the button heavier it dont regist, if i keep holding it, it will click and unclick several times, does someone have any solution for this

Needs to get 7.1 surround old version

My Razer Ornata v2 up arrow key doesn’t work and i can’t contact support of razer due to my keyboard alphanumerical has 16 characters 

Hi there,I started my pc today and I realised that left click does not work/responding at all. I have tried everything, updating firmware as well as cleaning the dust but still doesn’t.the S/N is PM2347H22500487is called deathadder v2 x hyperspeed 

I just bought Blackshark V2X and the THX activation code is invalid, so I already request the new code but Razer Support gave me the same code instead.. Note: The new code is same as the code that invalid.Could you please help me to activate or send me the new code..This is the serial number:razer blackshark v2 x862426D13419496

An activation number is given for the serial number, which is not valid.s/n 862410D22201500 activation code H79D3-1F63B-1BF34-VN3KX  

I lost my USB Stick that connects the Razer Kraken V3 Pro with my PC, is there any way to get another one?

When I registered my product for the activation code, they sent me a code, but unfortunately the code is not valid. I checked it maybe 1000 times, I tried for 3 hours to enter it but it didn't work. I followed the necessary steps but the result is disappointing, I am always directed to the same place: make sure you entered it correctly. If the activation code they sent me is not incorrect, it says there is an error in the application because it is invalid. I deleted it and reinstalled it, it didn't change. What should I do? It was my first time buying a Razer and I was very disappointed.

my razer huntsman mini (“Razer Huntsman Mini - Mercury Edition - 60% Optical Gaming Keyboard (Clicky Purple Switch) - FRML Packaging”) is shocking me with electricity once in a while. It has not been tampered with in any way shape or form except for taking the keycaps off and on every like. year or something. i am just astonished on how my keyboard is literally zapping me. When i for example rest my hand on the side or front of it it either doesn’t do anything and in 40% of cases it begins kinda tickling me in some way idk how to explain it then full on ZAP. any help would be appreciated since it hurts and i do not want to be zapped!! thx bye

My Razor Gold pin was damaged I need help with it thank you 

Why my razer blade 15 boot up and again turn off and on like 3 time and then boot up completely i want to not do this i don't know what is the problem

Good day everyone,My father bought the Viper V3 Pro in July 2024 from Amazon and has not really used it. Yesterday, I tried to use it since my old mouse shape has become too small for me, and I wanted to try something new. However, the mouse is not charging (it’s stuck at 0%), and the dongle is not connecting to the mouse (probably because the mouse is at 0%). Additionally, I noticed a huge cursor lag both on the desktop and in games—the cursor constantly lags behind when I move it in a straight line. Moreover, the mouse wheel seems to have a scrolling problem. When I try to scroll a webpage, it scrolls erratically.I am using an original cable and dongle that came in the box (the mouse is pretty much in brand-new condition, lol) I tried:Razer Pairing tool to pair the dongle (the mouse and dongle both get detected by the software)  Updated the firmware to the latest version  Tried different settings in the synapse(polling

razer blade 15 boot up problem

I sold my Nari wireless essential headphones because I lost my dongle from them And then a year later I found him In theory, I can buy used Nari wireless ESSENTIAL headphones and connect them to the old dongle?

Razer Barracuda X 2022 that I bought about a year ago had always been recognized as speakers instead of a headset but I didn’t think much of it since both the headphones and the microphone was working fine. But recently, the microphone suddenly stopped working so I started searching and updated the headset’s firmware as guided in a Razer Insider thread who had the same problem as me. Nothing changed and the microphone still wasn’t working. I also checked out Razer Synapse and saw that Barracuda X wasn’t compatible with Synapse (which seems odd to me since Barracuda X is still a pretty popular choice for a solid headset). I really need to fix this since I don’t have another microphone and I need to do some projects with my audio. (I’m using the headset via the Hyperspeed Wireless Dongle.)

I have been advised that my Blade Stealth,(8 years old), does not have the processor to run Windows 11 - can anything be done to help or do I need to buy a new laptop ?

Hi! I have a really big question! The razer Kuromi setups Will it be available for purchase in Hungary? I would really like to order it, but it is not available on the Hungarian website.. :(

so in resume i was always using the wired option on the hyperspeed then tried wireless and keep it that way but 2 days ago the headset keep disconecting from the wired option (i was charging it while gaming) then i tried to switch the wired its still disconect randomly yersterday was my last charge and i cant connect it to the dongle either cant find the serial number either (doesnt have the box i moved) now i cant even charge the thing and no wireless either please send help 😭 i dont speek/write in english fluently but still try