Razer Support

Hello, I purchased my headset from n11.com. It said it would be shipped from abroad. It was shipped from China, and I received it about two weeks later. When I tried to register the serial number on the box with my Razer ID, I got an error saying the headset was already registered. This shouldn't be possible because the headset is brand new.I have the receipt, so I can return it, but it's likely to take a very long time. I don't want to deal with all this. Is there a way to resolve this? Also, the Razer Synapse app doesn't detect the headset. I assume it's because I can't register it.There are some things that raise my suspicions. For example, when I go to Device Manager on my computer, it detects my gaming mouse as a Razer DeathAdder, but the headset is a 7.1 speaker. Help, I don't want to wait another month.

I’m using a Huntsman V2 and a Viper V3 Pro with Synapse 3. After my mouse sits idle for five minutes and enters sleep mode, the keyboard’s lighting effects (Chroma) turn off and then immediately restart (it flashes once)— and it happens again when I wake the mouse up. How can I fix this? It’s been annoying me for days. I can’t stand that every time I watch a video for more than five minutes (mouse’s sleep timeout), the keyboard flashes... flashes again when the mouse wake up. I’m not using automatic keyboard backlight shutdown, and the mouse doesn’t have an option to disable sleep mode (I need it).I’ve already tried reinstalling Synapse 3 twice, using different USB hubs, and disabling Windows’ “USB selective suspend.”. Would installing Synapse 4 fix this? please help!

Hi, I need some help. I have a Razer BlackWidow V4 keyboard that has M1-M6 macro buttons on the side. The problem occurred when I wanted to reprogram the M1-M3 buttons, but neither button responds and nothing happens.I tried assigning it to the M4-M6 buttons, and it works there without any problems. The keyboard is new, about 2 months old, and has been well cared for.I have read several times that it could be a bug in Synapse due to new software updates, so I reinstalled it, but the problem still persists. I've also tried connecting the keyboard to another computer, but the problem remains the same.I would be grateful for any advice.

Hello, I bought barracuda x chroma headphones on your official website, I registered the headphones and I was told that the activation code 7.1 was sent to the mail, but the mail is empty, why? I can send the serial number in private, remember to solve the problem

Hello there, I bought a Razer Ring Light and it’s not working at all. I tried different USB ports of my PC and also a power supply 5V 2A and it doesn’t work at all.Can you help me find where the problem is, I really wanna use it, I did use it just 3-4 times and it just stopped working. Thanks

My transceiver for razer blackshark v2 pro got broken and I can’t use it anymore. Is there any replacement part I could buy?

Having an issue with my razer mamba wireless. It just suddenly stopped working. It still lights up but there is no movement or responses to anything I try with it even while connected with the wire directly to my PC/laptop. Is this due to any updates or something? It’s been working perfectly fine up until yesterday.

I bought Razer Blackshark V2 X last week. I registered it on the website successfully. I got the email that said it has been registered. But nowhere it mentioned the activation code. I have checked spam folder just in case. It’s not a physical code either it seems since the greeting card is not a scratch card and told me to do it online. I have tried using this self service tool. Screenshot says I need to register the device first, but I selected it from the registered product. It doesn’t make sense? Please help. 

Hello, I'm having trouble finding the product number of my Razer Kraken v3 x, I don't have the box, one on the headphones only says RZ04-0375. To register the product and activate the 7.1 sound I need the product number, which I can't find, I have a serial number.

Купил наушники Razer Blackhark V2 X, а они уже активированы. Что мне делать? Написал продавцу, но он молчит. Покупал в интернет-магазине OZON.

Dear Community,since I left my keyboard with my cats at home on holidays, only the "T" key is glowing red and not a single key is working. Tried everything. Unplug, ESC+CapsLock+Space,.. nothing worked.Please help me out :(

Hello, I did not receive the activation code for 7.1 sound on my headphones. After registration, I expected to see the code, but it was nowhere to be found. I have already checked everywhere in my mail, in spam, in mailings and in the basket. But there is nothing anywhere. Please help me solve my problem.

I am writing from Türkiye. I bought a Razer Blackshark V2 X, but the external cable for the microphone and the earbuds is missing. I bought it from BIM, it has a Bilcom warranty, I think I need to contact you first.

What is this? 

Bought this controller two days ago and now it won't stop vibrating on the left side constantly. Anybody know what is going on, I've tried turning off haptic feedback in synapse but that doesn't fix the issue 

Not receiving Surround sound 7.1 Code after registration, Tried requesting a new activation code. Still not showing in email. Already checked spam and junk. Please help me! I registrate  Razer Barracuda X Chroma 

Здравствуйте купил ваш продукт но код активации не приходит на почту  

How do I get a replacement screen for my customer’s R209-0357MEQ2?

Hi Razer Community,I'm experiencing a consistent issue with Razer Remote Play PC and would appreciate any help or guidance.Problem Description:After connecting to my PC and playing for approximately 30-40 minutes, the video stream freezes completely. However, I can still hear the audio perfectly and my inputs are still being registered (I can move my character and interact with the game). Only the video feed gets stuck/frozen.Setup Details:- Using latest version of Razer Cortex on PC- Latest version of Razer Remote Play app on mobile device- Issue occurs consistently after 30-40 minutes of gameplay- Audio continues working normally- Input commands still register on PCWhat I've tried:- Restarting both applications- Checking network connection stability- Updating to latest versions of both appsHas anyone else experienced this issue? Are there any known fixes or troubleshooting steps I should try? Any help would be greatly appreciated!Thanks in advance for your assistance.

Im kinda stuck between choosing between Blade 18 and Blade 16 with 5090. Provided best case scenario, with recommended external cooler and for use for AI application with extended load - which laptop will provide highest consistent stable TDP? Is 175W possible over several hours or only 2 hours? Is it possible to push it further with dedicated cooler ?

I have been trying to get an activation code 7.1 Surround App. The self-service page shows that the code has been emailed but I have not received it. It is not in the spam/junk folder. Also tried to request a new code doesn’t work.

hi ive bought razer v2 x headset, but when i try to register product for 7.1 surround sound its says product already registered ….please can someone assist

When i try to charge my mouse on the baslisk dock it wont, also when i just try to use the mouse as normal with the reciever plugged inot the dock my computer “goes crazy”. Every few secons a windows sound plays as if I plug something in and then take it out. Also the mouse don’t work when the reciever is plugged into the dock, it works fine when the reciever is plugged directly into the PC.

My Email address that my Razer account is attached to is. I no longer have access to that Email address because I no longer have Suddenlink internet and they froze my Email. My new Email address is. I need to be able to change my Email address in my Razer profile in order to manage my Razer information

Not receiving Surround sound 7.1 Code after registration, Tried requesting a new activation code. Still not showing in email. Already checked spam and junk. Please help me! I registrate  Razer Barracuda X Chroma