Razer Support

This is my fourth year with the Iskur, and my chair is now wobbling front, back, left, and right. Is there any option for a fix? The warranty has expired, but it's an expensive chair to have this level of break so soon. 

When using discord on my Razer Kraken V4 device, I select the audio output as Razer Kraken V4 - Chat, I select the main sound of the system and the games as Razer Kraken V4 - Game, sometimes the whole sound goes completely, sometimes it goes for 10 15 20 seconds, sometimes it goes and instatntly comes back. I tried everthing like unistalling synapse , unistalling thx drivers , install synapse 3 , synapse 4 . I cant find any solution. I dont know its about software issue or hardware . Its only happening use seperate device , If I choose Razer Kraken V4 on both windows and discord there is no issue.

I have a Basilisk X Hyperspeed the warranty ended like 3 years ago. It fell on the floor and now thew right click only works sometimes. i live in mexico is there a place where i can send it for repair? 

The worst service I have had for a week and I have been posting about this problem but no one wants to help. They just answer by sending me the serial number and when I send them everything they ask me to solve this problem they do not respond. This is the last message I will write and if no one helps me I will sell this dirty headset

when I charge my razer viper ultimate(doesnt matter if with cable or with the dock) the battery % slowly goes down instead of going up, then after I unplug it charging the battery % slowly goes up for example I unplugged it 10 minutes ago from charging and it was at 2% now its at 6% how can I fix this?

Hello Razer Support, I hope you're doing well. I'm reaching out to request assistance in purchasing a replacement P1 to P2 audio cable (3.5mm) for my Razer Kraken Mobile headset. I'm located in Brazil and have had difficulty finding the correct cable locally. Could you please guide me on how I can purchase this specific cable, or if there’s an official reseller or store that ships to Brazil? Thank you in advance for your support. Best regards. 

Hi, I purchased a Blackwidow V4 Pro 75% with ISO layout. I am a Mac and PC user and was hoping on being able to use the keyboard with both machines. This is what the ISO Layout looks like on the Blackwidow V4 75%, borrowed picture from techradar. So as you can see in the image of the ISO, on a true ISO Layout, or the 2.4 mode, the keyboard has this layout (which is correct). Take note of the Red squares, shorter left shift and bigger enter/return key. Also pay attention to the key on the right of the left shift and on the top left of the keyboard, marked in orange.  The issue I’m facing is that on the 2.4 mode, the orange angle bracket <> and paragraph keys are correct, but on my Mac, whenever I switch to Bluetooth or Wired mode on the keyboard, for some reason the keyboard thinks it is some weird ANSI-looking layout rather than the actual ISO layout it has in both physical form and on 2.4 mode. So when I press that top left key it should output § but instead outputs <, and if

Does the Razer Core X V2 officially  or unofficially support the Palit RTX 5070 12GB Infinity 3 (NE75070019K9-GB2050S) graphics card? And is it compatible with USB4 laptops like the ASUS Vivobook S 16 OLED M5606WA-MX016W?

Hello guys No sound from the left side of my Razer Nari headset. There is no problem on the right side, it works fine. But when I give all the volume to the left earphone from the settings, there is little sound from there. When I turn up the volume of the headphones, there is very little sound from the left side. I could never fix it. There is no problem on the right, I looked at everything that came to my mind, I deleted the settings, I reinstalled the program, but I could not find a problem. If you have any information on this subject, I would be grateful if you could help.

I just bought these headphones and I conect them and everything but I have this problem of not streaming with them but when I disconnect the headset it lets me stream like normal is there a way to fix this problem  

I want to ask you if my viper mini is genuine product I wanto send you my serial number

I have been using the Razer Viper Ultimate for years and recently there’s an issue arise with the sudden pointer stuttering while on wireless. Did a number of research on how to fix this issue because I don’t want to use it wired unless I don’t have a choice.  I installed the firmware updater for the mouse and the update is on loop. It will connect and disconnect when it reaches 100%.  I am not using Razer Synapse or any razer software and it’s completely uninstalled off my pc.  Anybody can help me with this?

For more than a month, I have been having an average of 50 to 100 Razer transactions suspended daily and I have been waiting days to get them back??? I have been waiting a long time and you have not found any solution and I do not understand why?? and this is latest ticket have over than 85$ 250727-000498   

No matter if i use a new battery that I just bought for the mouse. Synapse always says it’s low battery and the mouse turns off after a few seconds of low battery. I reinstalled the drivers and update the firmware nothing seems to change it.

Hello, i have a razer black shark v2 pro with a missing dongle and would like to order a new one please.RZ040453

Just as the title says I am unable to charge my mouse even though it says its charging when i look in synapse but it never goes up in percent, been like this for about a week now. Ive tried cleaning the connectors on both the charging dock and bottom of the mouse with a microfiber cloth (didnt work) and cant find this models firmware online to see if it needed to be updated or not. 

I would like to request the activation code for my Razer Blackshark V2 Pro headset.

Can anyone please tell me if Razer makes a mouse with good RGB that works with Windows Dynamic Lighting? I don't want Batteries, Bluetooth etc. Just want a cable. Especially don't want built in batteries and charging!? Thank you

Mouse is Razer DeathAdder EssentialOS : Microsoft Windows 11 ProProcessor: AMD Ryzen 5 5600 6-Core Processor, 3501 Mhz, 6 Core(s), 12 Logical Processor(s)

Hi, does anyone have a solution for this? im trying to use the razer remote play on my Ipad and it isnt working. I can connect it to my pc but when I want to use remote play and click on the PC icon with the name of my computer it just doesn't do anything. It works in my phone (android)I have the latest update available in my ipad. Does anyone have an idea?

hi, I am unable to connect my razor black shark V2 Pro in my iOS razor audio app or an android razor Audio app, please help me, but my Barkoda headphones connected in three seconds.I tried everything restarting my mobile restarting headphones, disconnecting every device, which have connected with my headphones, still, I couldn’t connect it . 

Hello, I need help with the 7.1 app as the app is n’t working with the Windows 11 Canary channel and there is memory error showing too. Help about it is appreciated. Headphone model: Razer BlackShark V2 USB wired headphone.

Please need to consider service to delete transaction’s

お世話になっております。 Razer BlackShark V2 Pro（2023年モデル）を使用していますが、USBドングルと外箱を紛失してしまいました。現在、Bluetooth接続は可能ですが、低遅延のUSB接続ができず困っています。・代替のUSBドングルの販売や提供はございますか？・また、互換性のある他モデルのドングルなどはございますか？ご確認のほどよろしくお願いいたします。

USBドングルと箱を無くしてしまったのですが、互換性のあるUSBドングルは存在しますか？