Razer Support

I have LOST my Razer Black Shark V2 PRO USB Wireless dongle and I need a replacement for it….Razer Black Shark V2 PRO headset S/N: HN2413D13102614My Location: U.S.A   Lebanon, PA 17046-2261send me a invoice

As a lot of people know, the razer basilisk v3 hyperspeed has a huge software issue that essentially makes the mouse unusable. Every now and then (for me its every like 2 minutes), the mouse will “disconnect” and basically shut off for a second and then turn back on. As I’ve seen, there has been no solution over the past 5 years as long as this has been an issue. Is there one im not finding, or is the mouse still broken?

Hi, reposting an ongoing issue that many other users seem to have faced or are facing. I have been experiencing a sparking / poppong sound which sometimes is accompanied by a small flash when turning the X Chroma EGPU device on using the device on/off switch. Following recent update, the X Chroma eGPU is not even turning on. I also remember that my computer (on WINDOWS) often crashed when powered by the “BOX”. MS Hotline could not explain. Now wondering if there is a link, or if from the beginning the conception was not somehow faulty? ‘looking forward to hearing from support / community users. Best Drakk076

Hello, I have had a Chroma X in storage for about 1 year, I took it out again and am experiencing a strange problem - it won’t stay powered on for more than about 30s. From the operating system perspective I am seeing that it just never reaches a workign state. When connected to my MacBook, I see that it momentarily provides charging power to the MacBook, but then powers off rapidly.  I currently suspect a PSU problem.  What are my options to get a working Core X Chroma ??    Reference to Linux logging for another machine -- 2025-01-26T01:12:59.869613-08:00 darkfoot kernel: thunderbolt 0-2: new device found, vendor=0x127 device=0x22025-01-26T01:12:59.869625-08:00 darkfoot kernel: thunderbolt 0-2: Razer Core X Chroma2025-01-26T01:12:59.870935-08:00 darkfoot boltd[2081]: probing: started [1000]2025-01-26T01:12:59.871100-08:00 darkfoot boltd[2081]: [cf030000-0070-Core X Chroma ] device added, st

My razer opus When turn on my razer opus it makes a buzzing static noise and is very annoying. I updated the firmware, switched modes, reconnected, but these didn't work.

I have just reecently bought a brand new razeer black widow v4 keeyboard and as you can seeee without me fixing my typos it double or even triple presses the letteer ‘e’ and at tims it does not eveen register a key-press i have updated firmware, uninstall synapse, checked for OS updates and decreeaseed the polling rate but none of these methods has fixed the issue. Has anyone has a similar issue and had a fix for it? right now i don’t even have synapse on my pc and it has not changed at all should i just request a reeplacemnt at this point?

I changed my username in razer id. But it didnt change on razer insider. Can someone suggest what to do? When I changed my profile picture it changed, but my username is not changing.I even logged off from both the sites. The razer Id and the razer insider. Please help. Any help is appreciated. 

I use Razer Blade 16 and one of my fans suddenly went out. Is there any way to fix this without possibly replacing the fan?

I’ve bought my headset yesterday and from the jump it had this static noise when using Bluetooth or Dongle even if its not connected to anything, the noise is gone when i use the cable to my laptop.. looking for help. 

Hi everyone. Please help me fix sound distortions that happen every 2 minutes. The music and all sound distorts for a little while. I am connecting via dongle to my PC

Is this company going to fix this issue ever? Every few days while playing a game, the game will all of a sudden either minimize or leave full screen bc this ridiculous razer synapse software wants to ask me for 10000000th time whether I want local settings or cloud settings or ask me later. I have tried everything. This is an issue for many people. Meanwhile they are twiddling their thumbs over there. 

I have a problem with my recently bought headset Blackshark v2X which is stated that the item has been registered can i get some helped?

I entered this site from Bulgaria and when I want to enter the basket to order a product, I click on the button "continue to shipping method" and nothing happens.Can you help me?

Hello!! So I have had my Blackshark V2 Hyperspeed for a little over a year now with no issues. Earlier today, I tried to power on the headset wirelessly to no avail. I figured it must be dead, so I used it wired for a while. I discovered later that the issue was not with the battery, going into Synapse and seeing that it indeed had more than enough charge.So then I figured maybe it was the power button being jammed. This also ended up not being the case, seeing as the button works perfectly fine when the headset is used wired, pausing and playing music and other such things.There was one point when I used a different cable other than the one that came with the headset to plug it in, at which point I was able to power on the headset as if it were being used wirelessly, with the voice cue and everything. But then, once I took it off the cable, the light blinked off and the headset went off again.I have updated the firmware for both the headset and dongle to try an

I bought a valorant gift card for 59.90 RM and it still pending i been waiting for an hour now haven't received any email please help and thank you.

Hello, I have registered 2 products that support 7.1 Surround Sound, but they have not sent me the code, I am trying to activate it by serial number, he says that I cannot because my products do not support this program when everything is supported in the list of products

Why is my razer gold card saying invalid pin?

Razer Blade 16 2025 with the RTX5090 Does this laptop supports Dual Sided M.2 SSD's And Are there 2 M.2 SSD Slots in this laptop  And Are the 2 M.2 SSD Slots in this laptop ALSO Double Sided M.2 SSD’s

I just got a brand-new Razer Kishi V2, but it’s not connecting to my Samsung S21. Both the phone and controller are brand new. The controller doesn’t light up or show any signs of connection when plugged in. I’ve already spent a couple of hours troubleshooting—checking compatibility, adjusting settings, and following guides—but nothing has worked. I’m out of ideas. Any suggestions?  

On 26 January 2025, I purchased a razor basilisk V3 pro 35K from the Austin razor store. they had a bundle where you could get the mouse and the mouse stock pro at a discounted price. This interested me, but they were out of stock for the mouse dock. I was wondering if I could get the mouse stock at the discounted price online if I provided my proof of purchase.

Hi i received an email after registering the product online with the razer site and received an activation code for the 7.1 surround software and when i entered it to activate it, the message says its invalid please help me out with the new code or how else i can activate use the software for my headphones

Hello, I previously bought a Razerblackshark V2 X headset and it just arrived. I received the code for version 7.1, but when I entered the code in the application, it said invalid code. Can you give me a new code?

bought headphones Razer Blackshark V2 х and they didn't give me an activation key. When adding the serial code for the headphones, it says that the headphones are already activated, although I haven’t activated them.What to do in such a situation?

Like the title says my razor viper ultimate will not turn off lights even when I turn the power switch on the bottom to off. I cannot use the mouse when it is off, but the lights are still on. What should I do?