Razer Support

Hello everyone,I recently bought a brand-new Razer Huntsman V3 Pro TKL keyboard from an official retailer. However, when I tried to register my product online to complete my setup, I encountered a shocking error message:"We are unable to provide support for the serial number because it has been reported as a stolen product."This is a completely sealed, brand-new product, and I have the official purchase invoice/receipt in my hands. I’ve heard this can happen due to a database glitch or a false flag on certain product batches.I cannot access the standard "Submit a Case" page on the support site due to technical issues loading the links. Can a Razer Support Staff or Moderator here please reach out to me via Direct Message (DM) so I can provide my invoice and serial number to get this sorted out?Thank you in advance for your help!

Hello,I need to swap the battery of my 2023 Blade 14 (RZ09-0482x), but I can’t seem to find an official replacement anywhere. How do I purchase an OEM battery? Thanks in advance! 

It started happening  a week ago on bootup and have been waiting for a solution.  I saw support reach out privately to other people in similar threads so I’m hoping that will help solve this.

My chair was broken recently and I need a Chair base replacement for the next parts:Base plate (F on the Razer manual) Gas Lift or piston (H on the Razer manual) Wheel (C on the Razer manual) Plastic cover for the piston (G on the Razer manual)My chair is out of warranty with the next serial number: (removed for security purposes)Please send my the costs for these replacements parts to fix my chair… Thanks in advance,Miguel Gonzalez

As the title says, im looking to buy a replacement microphone for my blackshark v3 pro microphone due wear and tear. Im not looking for a free one just looking to buy one. Thank you

Dear Support Team,The USB dongle of my Razer Viper Ultimate mouse is broken.During operation, the USB dongle suddenly stopped working. There are constant connect and disconnect processes, regardless of whether the dongle is used in the dock or directly in the USB port.The same error occurs with a different computer.The mouse works perfectly with a USB cable.I hope you can help me.Thank you in advance.

Hi,I have a Razer Blade 15 Base 2019 RZ09-03009.Whenever I enable Secure Boot in BIOS, I get this error:“Secure Boot Violation: Invalid signature detected. Check Secure Boot Policy in Setup”The BIOS updater v1.03 says detected components are up-to-date.My Secure Boot screen shows:- System Mode: User- Secure Boot: Not Active- Vendor Keys: Active- Secure Boot: DisabledThere is no Key Management / Restore Factory Keys option visible in BIOS.I already tried Optimized Defaults in BIOS, but the same Secure Boot Violation message still appears when Secure Boot is enabled.I need the official Secure Boot/UEFI policy repair tool or instructions for this model.Thanks. 

Hi there,I've had a Razer Blade 15 (2022) Advanced model since 2023, and I really like the machine—it’s a beast!Over the last couple of years, the laptop has mostly been plugged in at my desk. I’m trying to use it unplugged now, but the battery seems to drain incredibly fast (no more than 20–30 minutes). This is happening even though I'm only browsing the web, have the RGB lighting off, and dropped my screen down to 60Hz.I think it’s time for a battery replacement so I can use my laptop away from my desk again. I’m reaching out here because I want to get an official Razer battery with a proper guarantee, rather than relying on third-party parts.It would be great if you could help me get this sorted out.Thank you,Toni

Hi there, My Razer blade 15 advanced was charging and when i disconnected the charger to take it with me I noticed the frame was not flush so I pressed it together and the battery blew out smoke. I quickly ran outside and tossed the smoking laptop to the ground and it burst into a small fire. Why would this happen? This is so dangerous, it could’ve been so much worse but thankfully I was downstairs by the sliding door.

I have razer blade 16 it is basically brand new I’ve only played minecraft on it. I often use an external wireless mouse which works fine, but sometimes when I wanna use my mousepad it does not work. It does not track my finger well or skips and jumps all over the place. It will sometimes randomly click and overall just not follow where my finger is going.I have updated the drivers, uninstalled the drivers, reset the laptop, and I just dont know what else to do. It is really frustrating to spend this much money on a computer and the mousepad of all things is what doesnt work. I am open to anything and everything. The laptop is out of warrenty cause im lazy and waited to long to deal with this problem. I am willing to take it in and pay for it to get fixed if Im sure that will solve the problem. Let me know if there is any other information needed and I will try to reply quickly.

Todos os métodos para reinstalar o firmware no modo de segurança não funciona já tentei todo, só fica ligado a luz do led do dpi em verde e dentro do mouse fica ligado a metade da luz verde abaixo do chip que tem que code

I have a Razer Viper Ultimate with the Mouse Dock Chroma. I’ve owned this mouse since October 2023, and it worked perfectly until a couple of days ago. After I cleaned my desk and reconnected the wires to my PC, the mouse started constantly disconnecting and reconnecting whenever the dongle was plugged into the dock.I have checked the cable and tried various USB ports on my PC, but the issue persists. I also updated the mouse firmware and used the Razer Mouse Pairing Utility to reconnect it, but nothing changed. To test the dock, I plugged my phone into it; it charged without any issues, and the connection didn't drop. Interestingly, the mouse still charges when placed on the dock, but the data connection for the dongle is unstable. My warranty has expired, and I can't afford a replacement right now. I’m not sure what to do next.

 I’m having a persistent issue connecting Razer Core X V2 (TB5) to Eurocom Raptor X18 laptop.Problem:Enclosure powers on normally (GPU fans + lighting active) System detects the enclosure, but the RTX 5090 inside is recognized but unable to establish a stable connection via TB5 (Windows keeps cycling until it times out). The RTX 5090 keeps showing up in the Device Manager but disappearing after Windows cycles out. Device Manager shows PCIe Upstream Switch Port – Code 10 Connecting the eGPU often causes the internal laptop GPU to fail and fall back to Microsoft Basic Display AdapterSteps already taken:Verified Windows integrity (DISM + SFC clean) Cleaned background software (removed non-essential startup apps) Tested multiple connection sequences (cold plug, hot plug, different power order) Attempted NVIDIA driver install (fails during download) Confirmed proper PSU installation and cabling Repeated tests produce the same resultCurrent state: The enclosure is detected, but the GPU never

Hello Razer Support,I am experiencing an issue with my Razer Basilisk V3 X HyperSpeed when using the 2.4GHz HyperSpeed USB dongle.The mouse randomly disconnects or becomes unresponsive for about 1–2 seconds, then reconnects automatically. During this time, the cursor freezes and I cannot move or click.I am using an Acer Nitro V 15 (ANV15-51-50UV) laptop, which only has USB 3.2 Gen 1 Type-A ports. Therefore, I am unable to test the mouse with a USB 2.0 port.I have already tried the following troubleshooting steps:Replaced the battery with a new one. Tested all available USB 3.2 ports on my laptop. Moved the dongle closer to the mouse. Disabled USB power saving in Windows. Updated Razer Synapse and checked for firmware updates (if applicable).The issue only occurs when using the HyperSpeed USB dongle. Could this be a hardware issue with the dongle or the mouse itself? Are there any additional troubleshooting steps I should try, or would this be covered under warranty?Thank you for your a

I rely on my audiophones but since I am new to technology, a friend told me that I had to install the app and create my account. When trying to register my product, she asks me for a code, but I check the box and can’t find it. Is there any way to recover this code?

Hi guys, and gals. SO yesterday everything worked fine, today however that’s not the case. My control hub doesn’t even show a single light, but it beeps when I turn the headset on like it’s connecting, but there’s no audio, nor is there any detection from windows or synapse. I’m completely baffled because I can’t reset something with no detection, my headset is in hyperspeed wireless mode, but still no audio, lights, or anything from the hub. The headset works when it’s plugged in, but I work from home, I can’t have it wired in 24/7 in case I have to switch desks for a task or something of the sort. I really love this headset it’s not even a year old I’m kinda at at a standstill. Does anyone know of a fix for this? I don’t have $400 to replace it. 

Tenho Um mouse razer viper mini to jogo com ele para min gosto muito acho um mouse muito bom para suprir minhas necessidades acabei indo jogar depois do serviço e meu mouse nao pegada os botões direito e esquerdo mais restante funcionava vi que ele tem ums switches nao sei se queimou ou se e outro problema queria uma ideia o que podia ser para consertar nao queria comprar outro preço esta muito fora do mercado na minha região 

Hello,I purchased a $50 U.S. Razer Gift Card, but when I tried to use it, it showed a gift card balance of $0. I believe the card may have been redeemed before I was able to use it.Could you please check:Whether this gift card has already been redeemed.The date and time it was redeemed.Whether it was redeemed before I attempted to use it.I can provide the card number, PIN, and proof of purchase if needed.Thank you for your assistance.

How can I change my email on Razer without a verification code?? I no longer have access to my email. Please help. 

I was moving out and I misplaced my dongle, I tried looking online to see if you guys sell replacements. Could not find any online. Is it possible for a dongle replacement or would I have to buy a new headset entirely?

I got a new dongle due to it not working and it getting snapped and i accidentally let the headphones die as i was waiting for the replacement and now the pairing utility wont workVideo Evidence: https://drive.google.com/file/d/1uChrH_9XngXK8johRUgfCZbTSx-H5JhP/view?usp=sharing

Hi everyone ,I have issue with my new pc , Razer mini itx case.so all doing fine just the issue was with the rgb kunai fan not working .and I found that when I shutdown  the pc it looks fine and the fan rgb lights on , but if razer synapse 4 app work it is immediately the   fan light off and showing message (fan count error) .so I uninstall razer synapse 4 , then the fan lights works fine   .so any suggestion you have for this issue ?

When turning on Razer Synapse, my Razer Kunai fan shuts down the RGB.  I’ve connected this RGB into a loose daisy chain in the back of the computer, either coming from the Tomahawk Mini-ITX or the Razer Hanbo AIO; everything works fine with Razer Synapse shut down, and the colors are all synchronized. Once turning the software on, it shuts down the RGB for the fan with the message shown above.I’ve read that I can’t connect the Kunai directly into the Motherboard ARGB port due to voltage (or other?) differences, but if I can’t daisy-chain it with the Hanbo or the Case, then I have nowhere to plug the Kunai to?For context, I have the Tomahawk Mini-ITX case with this Kunai acting as the sole intake fan, and the Hanbo featuring 2 Kunais exhausting. I can’t fit any other fan, and I definitely cannot justify buying a controller for a single fan, that seems a bit ridiculous (also wouldn’t even know where to put it, as a Mini-ITX, it’s already full as-is). Am I missing something?Thank you for

Hi, I’ve been trying to use the bluetooth/wireless feature of my Nari Ultimate and it isn’t letting me. I can’t tell if it’s a connectivity issue or something else; my PC seems to recognize the headset just fine, as it shows up in the list of bluetooth devices.  But when I use the actual pairing utility the pairing always fails.  Windows tells me the device is ready to use.The dongle recovery tool claims that the dongle is successfully recovered.It lists my headphone and dongle as both version 106.I saw someone else claim that they let their headphones drop to 0 charge and that’s true of mine.

I bought a Lachesis in 2007, then another years later when the first died, shame on me for never registering anything in my life.Do you plan on releasing another ambidextrous mouse with a similar shape and button positioning in the future?Or would I be better off 3D printing a new shell and migrating the internals of another Razer mouse over to it?Obviously don’t want to waste the time, and buy a 3D printer, if you plan on revisiting this model. Appreciate and look forward to your response.