Razer Support

Hello guys I have a RazerBlade15Advanced laptop and I owned for couple of years now and never had any issues with it. But recently I tried to start the laptop and now it won’t start at all no Led no Lights No fans noise nothing ag all , I checked the power cable nothing wrong , and I tried all the Razer troubleshooting methods none worked. So I didn’t used the laptop for long while maybe 6 months and now it won’t start and last time I used it had no issues whatsoever. I tried to connect Razer Support really really horrible customer service really unreliable and they very slow and all very difficult to contact them 1/10 customer service. is there anyone here experienced the same sort of issue here with their laptop? 

I was away from home for 3 months and my mouse sat idle. When I got home the left and right click were not working. I plugged it in to my laptop and it still didn’t work. While on my laptop I attempted to update the firmware, but it said it was up to date. I made sure the Razer app was also updated and still nothing. Both buttons audible click like they should be working, but they don’t do anything. I can still scroll, middle click, move around...everything but LMB/RMB.

Hi, from one moment to the next, without receiving any blow or anything else, it stopped being heard through the left side of my headphones. I have tried it on another PC and also, I can only hear it on the right side. What can I do? The headphones have always been in perfect condition.

 I just want to make sure that this is real? i dont even know. I got it from amazon and idk if its real or not because the serial number cant be found in the database.

so I’m using a razer deathadder v3 pro and I lost my usb receiver, my friend suggested me to buy a dongle 8k to replace it but can I pair the dongle 8k without the usb receiver? the pairing app said that I need to connect both of the devices at the same time but now I only have 1 razer wire type c, can I use it with another type c wire or it need to be the razer type c wire?

My right earbud is not charging at all. And it is not working anymore. So disappointed. 

I activated 7.1 on razer blackshark v2 headphones, but I had something with the motherboard, after that I bought a new one, reinstalled Windows and then went into the reiser and there he writes to me activate the 7.1 system with the activation key. I lost it a long time ago, I wrote to the person in the raiser on the forum with a check mark, he helped me register my headphones in the raiser, but it did not help me activate 7.1 or get the code. please help

Whenever I mute my headset with the physical button, the mic gets disabled on synapse, but the volume is set to 0 as well, but when I unmute the volume is still at 0. The issue is very annoying because the only way to fix it is to go to synapse and turn the volume up again. Is this a known issue?Edit: My current synapse version is 2.6.11 and my adapter 2.3.0

I recently got the Kaira X for Xbox as a gift. I was told by both employees and the gift giver it could be used for PC use as well but I can't get the mic working on windows 10 no matter where I plug it in. It has a wired 2.5 mm audio jack plug in only. 

whenever i open fortnite my dpi keeps changing by itself and i didnt buy this mouse from the store i bought it on facebook marketplace and i have had the mouse for 1 year.

Hello, I bought a Razer Blackshark V2 pro about 2 years ago and I found out that I can register the hearing aids on my account. The problem is that the serial number that was underneath the foil is now tattered and unreadable. Is there any way to get my serial number through the software or somewhere else ? Or could Razer send me a new one ? I will gladly attach photos of the hearing aids, purchase invoice, photos of the box. Edit - I found the P/N on the paper box the headphones came in but it doesn't activate. I tried all the possible numbers and letters that were on the bottom of the box but none of them worked. They all started with RZ or RC but either it was too short or incorrect. 

Hello guys, as we know the volume mixer of windows or volume bar in media player was not workingafter almost 2 month razer didnt fix anything after 2 more updates so i tried installing The new Synapse Beta after i installed it , volume was working like before but too many bugs with other features happen in Beta appin another thread i read if we remove the THX Spatial audio USB 1532-0529 version 3.2.0 from installed apps volume works again but the THX feature will go away and synapse effects will not work anymoreso i decided to fix it by myself :)FIX :uninstall synapse 3download razer driver cleaner and run it as admin : https://dl.razerzone.com/drivers/Synapse3/win/DriverCleanup.ziprestart system

I’ve tried the troubleshooting steps on the razer website, and even the troubleshooting tool, nothing is working. The keyboard connects to my PC just fine, and works like a keyboard should, but Razer Synapse is NOT detecting it, making it where I cant use any of it’s features.

my deathadder v2 x hyperspeed isn’t responding to any input, and slowly moves to the upper left corner of my screen, is there a fix fot that?I tried unistalling drivers and synapse, but it didn’t work, tried to use on another PC and it didn’t work too.Please help 😥😥

Hi, My old charger died and need new one but the store is out of stock this 230W chargers.. Anyone know when they are again available? https://www.razer.com/gaming-pc-accessories/Razer-230W-Power-Adapter/RC30-02480100-B3U1 Thank you for answers!

Hello mates I've got a blackshark v2 x  Everything works perfectly fine but mic Mic doesn't work well I connect headset to my phone and laptop mic worked correctly but on my pc it doesn't work well what can I do?

The Y and Spacebar keys are not working on my Razer Huntsman Mini. When I go into the keyboard it shows those 2 keys as Macros. Could this be part of my problem? How do I get these to work again? I’ve already tried resetting. 

I have a Razer BlackWidow V3 Quartz keyboard. Every time I open the Synapse or Razer Chroma app, the RGB lights on the keyboard simply turn off, and when I close the applications, the lights turn on in their default mode.I have already uninstalled both apps, changed the USB port, and the problem persists. I need help.

Hello guys, I need some advice. I accidentally broke my right-click encoder while changing the wheel encoder. Can I pay for a repair from Razer, or is my motherboard dead ?

Hi I just bought a Razer Chroma addressable RGB controller but when I plug it (even without any device plugged to it) the computer tries to boot up (the fans start working for a second) and then stops. If I try again to start up it doesn't do anything at all (fans don't turn on) unless I first turn on and off the power, then the same issue occurs Motherboard: Rog Strix B450-F Gaming Power supply: Corsair CX550M 550W On a different computer the device works fine! I would like to understand what is the problem with my computer because if I just ask for a replacement I am afraid I would run into the same issue. Things I tried: I tried plugging the molex cable to all available ports on the power supply I tried changing molex cable I tried changing USB port on the motherboard I thought it could be that the power supply is not enough, but the problem persists even if I unplug the graphic card from the power supply. Does anyone have any advice or idea of what could be wrong? Thanks in a

I need some one to authorise my refund, I’ve waited 5 weeks! I’ve been let down by Razer over and over again and it’s soul destroying. At this point I’m just being out under stress and duress by Razer because no one it helping me.

Hello, by blade 15 is stuck in boot with a fading green light. The keyboard is not on, the caps lock doesn't work, fans are running, and the laptop is heating. I tried turning it on while connected and while pressing the button removing the charger, didn't work.I am well passed warranty, I just want to know if this is something fixable.Thanks in advance

I’ve been noticing that my CPU usage & GPU usage have been higher than usual. Upon investigation in my Task Manager I noticed that Razer Synapse was using up to 10 CefSharp processes and using 14% of my CPU. This was causing me in game lag by bottlenecking my CPU (this is normally never an issue). I’ve read that this file should not be outside of This PC - Windows C - Program Files 86 - Razer - Razer Services - Razer Central (older conversation on a different website). The  thread said that if it is in any other location that it is a Virus (coin mining). The CefSharp file located in the folder mentioned above was last used on August 7 2023. The new file was modified on November 1 2023 and is located in the Razer Framework Folder here: This PC - Windows C - Program Files 86 - Razer - Synapse 3 - WPFUI - Framework - Razer Synapse 3 Host - I notice that when I open the properties folder of this and go to Digital Signatures it does not have the SHA-256 signature that the other file

Hello,I purchased a new Razer product on Amazon, but during the registration process, I received a message stating that the code has already been redeemed. I believe it may have been used before. I have the invoice and can provide the headset details, including the serial number and product number. Could you please assist me?Thank you.

Folks have been reporting various issues with Razer cameras disconnecting and crashing OBS Studio. I had the same issue, and after about a month of research, have isolated it to OBS Studio, not the Razer cameras. I found that rolling back OBS Studio to version 28 fixes the issues. Disabling plugins, etc., has no effect. you have to roll back OBS. I have no insight as to whether OBS has a plan to fix this. Changelogs from OBS claim the issue was fixed, but clearly it wasn’t. I think the only issue is that version 28 is (allegedly) slower than the most recent build. I haven’t seen that on my system, but take it into consideration.