Razer Support

A few months ago, I purchased a Razer Huntsman V3 Pro, A Razer Tarturus V2 Pro and a Razer Viper 8KHz.I have no other Razer products. I have many questions regarding the Synapse 4 and Chroma software.So many questions I will have to spilt them up into multiple separate posts. This post pertains to the log files produced by Razer software. Q1) Why are there so many log files? Note: In the space of 3 months Razer software created 204 log files on my system. By what I have seen the number of log files will only increase.) Q2) Why are there log files for devices that I do not own/have? For example: I have no Razer audio devices, yet there are logs for Razer(?) audio products (RzAudioCapture_V1.0.27.0.log)) Q3) In relation to the previous question, why are log files for Razer devices that I do not have being written to and being updated, at all? Q4) Why are these unnecessary log files even being created? Q5) Why are some these unnecessary log files so large? Note: Some of these unnecessary

Hi, I just updated to Synapse 4.  Now my mouse and keyboard stay dark until AFTER I log in to my PC.  It’s not good because I can’t see the keyboard to login!  This wasn’t an issue with Synapse 3.

Hello,Three days ago, I purchased a razer blade 14 laptop. In short, the website states that my order is in “Delivery in Progress” status but I did not get any tracking number. I got express shipping (2-3 days after shipment will arrive at my location). It has been three days and I am struggling to contact customer support. I really need it for work purposes. Can someone help me? Ikbal 

Shout out to ​@Razer.sushi.boi for the support. Very fast responses and it didn’t take long to help me figure out my problem.

Hey good afternoon my Razer Wolverine V3 Pro usb dongle stopped working. Is there away I can purchase a new one. I tried other dongle from a buddy and the controller still works. 

I stay in Thailand and would like to recharge game with Razer Gold - credit card but there was the error alert.It said “ Your transaction cannot proceed. Please choose other payment methods to continue.”Kindly advise.   

I had created a similar thread yesterday which was closed, and I was asked to send a PM to a support staff which I did and have not received a reply, it has been over 15 hours. Purchased a Blackshark V2X USB yesterday, registered it, tried generating a code through self-service it did not work. Please help.

Hello, I purchased my headset from n11.com. It said it would be shipped from abroad. It was shipped from China, and I received it about two weeks later. When I tried to register the serial number on the box with my Razer ID, I got an error saying the headset was already registered. This shouldn't be possible because the headset is brand new.I have the receipt, so I can return it, but it's likely to take a very long time. I don't want to deal with all this. Is there a way to resolve this? Also, the Razer Synapse app doesn't detect the headset. I assume it's because I can't register it.There are some things that raise my suspicions. For example, when I go to Device Manager on my computer, it detects my gaming mouse as a Razer DeathAdder, but the headset is a 7.1 speaker. Help, I don't want to wait another month.

I’m using a Huntsman V2 and a Viper V3 Pro with Synapse 3. After my mouse sits idle for five minutes and enters sleep mode, the keyboard’s lighting effects (Chroma) turn off and then immediately restart (it flashes once)— and it happens again when I wake the mouse up. How can I fix this? It’s been annoying me for days. I can’t stand that every time I watch a video for more than five minutes (mouse’s sleep timeout), the keyboard flashes... flashes again when the mouse wake up. I’m not using automatic keyboard backlight shutdown, and the mouse doesn’t have an option to disable sleep mode (I need it).I’ve already tried reinstalling Synapse 3 twice, using different USB hubs, and disabling Windows’ “USB selective suspend.”. Would installing Synapse 4 fix this? please help!

Hi, I need some help. I have a Razer BlackWidow V4 keyboard that has M1-M6 macro buttons on the side. The problem occurred when I wanted to reprogram the M1-M3 buttons, but neither button responds and nothing happens.I tried assigning it to the M4-M6 buttons, and it works there without any problems. The keyboard is new, about 2 months old, and has been well cared for.I have read several times that it could be a bug in Synapse due to new software updates, so I reinstalled it, but the problem still persists. I've also tried connecting the keyboard to another computer, but the problem remains the same.I would be grateful for any advice.

Hello, I bought barracuda x chroma headphones on your official website, I registered the headphones and I was told that the activation code 7.1 was sent to the mail, but the mail is empty, why? I can send the serial number in private, remember to solve the problem

Hello there, I bought a Razer Ring Light and it’s not working at all. I tried different USB ports of my PC and also a power supply 5V 2A and it doesn’t work at all.Can you help me find where the problem is, I really wanna use it, I did use it just 3-4 times and it just stopped working. Thanks

My transceiver for razer blackshark v2 pro got broken and I can’t use it anymore. Is there any replacement part I could buy?

Having an issue with my razer mamba wireless. It just suddenly stopped working. It still lights up but there is no movement or responses to anything I try with it even while connected with the wire directly to my PC/laptop. Is this due to any updates or something? It’s been working perfectly fine up until yesterday.

I bought Razer Blackshark V2 X last week. I registered it on the website successfully. I got the email that said it has been registered. But nowhere it mentioned the activation code. I have checked spam folder just in case. It’s not a physical code either it seems since the greeting card is not a scratch card and told me to do it online. I have tried using this self service tool. Screenshot says I need to register the device first, but I selected it from the registered product. It doesn’t make sense? Please help. 

Hello, I'm having trouble finding the product number of my Razer Kraken v3 x, I don't have the box, one on the headphones only says RZ04-0375. To register the product and activate the 7.1 sound I need the product number, which I can't find, I have a serial number.

Купил наушники Razer Blackhark V2 X, а они уже активированы. Что мне делать? Написал продавцу, но он молчит. Покупал в интернет-магазине OZON.

Dear Community,since I left my keyboard with my cats at home on holidays, only the "T" key is glowing red and not a single key is working. Tried everything. Unplug, ESC+CapsLock+Space,.. nothing worked.Please help me out :(

Hello, I did not receive the activation code for 7.1 sound on my headphones. After registration, I expected to see the code, but it was nowhere to be found. I have already checked everywhere in my mail, in spam, in mailings and in the basket. But there is nothing anywhere. Please help me solve my problem.

I am writing from Türkiye. I bought a Razer Blackshark V2 X, but the external cable for the microphone and the earbuds is missing. I bought it from BIM, it has a Bilcom warranty, I think I need to contact you first.

What is this? 

Bought this controller two days ago and now it won't stop vibrating on the left side constantly. Anybody know what is going on, I've tried turning off haptic feedback in synapse but that doesn't fix the issue 

Not receiving Surround sound 7.1 Code after registration, Tried requesting a new activation code. Still not showing in email. Already checked spam and junk. Please help me! I registrate  Razer Barracuda X Chroma 

Здравствуйте купил ваш продукт но код активации не приходит на почту  

How do I get a replacement screen for my customer’s R209-0357MEQ2?