Razer Support

Razer synapse is not detecting my keyboard or my mouse. Since yesterday it doesn’t work anymore, it used to be connect on synapse but for some reason my synapse is not detecting my Keyboad and mouse anymore

Hello, I ordered mouse and pad and when I received delivery info I noticed that the shipment is coming from the China.I am from the Europe, Czech Republic and we obviously have import charges on order from outside the EU.Does anyone know if I have to pay the import charges or not?I paid my order in Euros so I thought the Razer have some warehouse here in Europe…Thanks. 

I have a problem with my relatively new HAMMERHEAD TRUE WIRELESS X headphones and when I talk on the phone I just hear a strange noise and I don't know why it's happening, what to do, and how to fix it.

Hey all, I bought a few viper v2s over the years and I love the mouse, however now I am encountering a problem I am not sure of. The wireless mouse dongle is not longer being detected as a USB device when plugged in to my PC.  Normally I would chalk it up to a bad port, or something but I checked its health, and tried on multiple  devices that are for sure functional. Do I need to purchase a new wireless dongle, or is there a reasonable fix? I looked around at purchasing a new mouse dongle, and didn’t see a white one to match my mouse, so i would like to avoid that if possible.

When I connect the mouse to my power bank, the battery icon in the Synapse app flashes green. And I want to know what is the best way to maintain its battery and best way to charge it? With a laptop or with a charger or power bank.وقتی ماوس را به پاوربانک وصل می کنم، نماد باتری در برنامه Synapse به رنگ سبز چشمک می زند. 

I have bought Razer Blackshark V2 Pro but THX Spatial Audio is not working, I tried to add the device through my profile in the website. No result. When I open advanced back and back it returns to Stereo mode and no change in sound. SN: HN2219D13007210

Hello, I bought the Razer Blackshark V2 X headset. I activated the code to use the 7.1 surround sound feature. I reset my computer. It asks me to enter the code again to use the 7.1 surround sound feature. I enter the code and it says that this code has been used. Therefore, I cannot use the 7.1 surround sound feature. Please help.

have a problem with my headset! I Just bought a brand new Razer blackshark V2x . When i try to register it as my product on razer product registration website, its says that "this device has been already registered"

I just bought 2 razer gold card and redeem it but i realized that i need my old phone number for 2 step verification and i already changed it and i also lost my back up code. Is there anyone who can help? pleaseeee

So I’ve had the Blackshark V2 for awhile now and I’ve had the problem to where Nvidia Shadow play can’t pick up game audio and only my mic when I set everything to 7.1 Surround sound. I have all the volume mixers set to 100% but nothing seems to be changing it or fixing it.

I don’t have the Razer Id authenticator, and the mobile number anymore as my phone was lost, can someone help me reset my account authenticator and add new mobile number? I have access to the email associated on this account if that helps. Thank you

So long story short i got  a razer nari ultimate  headset and i didn't even get to try them because i cannot pair them everytime  it says  i newd to update it with the launcher apart from the usb not being recognized when it can the update dowloads reaches 100 then the bar dissapears and it does not appear my razer has been pared if anyone can give me a hands  im feeling  really  drained

My razer blackshark V2 does not have a usb dongle to install any hardware. I would like to use the microphone thought the audiojack but it isnt recognized, How can I toubleshoot?

I was watching a friend play and suddenly i stopped hearing from the left side of the headphones. I think its related to the drivers but i cant find them anywhere

Im trying to install the Barracuda X firm were but when it asks to plug in the wireless dongle it just doesnt recognize it. 

Hi folks,Looking for advice. I have the 2021 Razer Blade 14 (3070 model) and am having issues with the speakers.There’s this intermittent crackling sound whenever I’m watching videos online on YouTube, etc. This crackling doesn’t happen in streaming apps, when listening to music on Spotify, or when gaming.I can’t be definite, but the crackling does also seem to stop when I unplug the laptop.I’ve tried resetting the device and uninstalling or updating audio drivers, both of which do seem to work for a short while, but eventually, the problem always comes back.Any other suggestions as to potential solutions I can try? Really frustrating issue, as it means I have to use another device to watch stuff on, and relegates this laptop for just gaming. Many thanks in advance!Fez

I purchased BLACKSHARK v2 x headphones and wanted to activate the 7.1 sound. The error on the website is incorrect serial number. The serial number on the box and headphones match. I can attach a photo. What could be the mistake?

I purchased kraken v3 x headphones and wanted to activate the 7.1 sound. The error on the website is incorrect serial number. The serial number on the box and headphones match. I can attach a photo. What could be the mistake?

so my razer mamba has not been working wireless but does work wired i have reinstalled divers re paired and up dated the dongle and mouse but still not working i have also tried different ports on my mother board with the dongle and still not working and have tried on other devices and does not work

Hello. Today I bought headphones and wanted to register them on the Razer website.  But a window appears stating that this product has already been registered. This is my first time using a Razer product. What should I do? 

When I enter my information regarding my item I just receive it says the information is wrong making me unable to return it.

When registering a product, it says that such a product has already been registered.

I tried to recover my password and the system gave me another account, empty, it doesn't belong to me ! How can I get my account back?

As the title says. I have just purchased a barracuda x and can seem to get the surround sound working. I have followed all guides and still nothing works. I have tried wiping drivers reinstalling, adding 7.1 through legacy hardware but razer doesnt even show up under the manufacturer. This is unacceptable as there is no issue with the physical product. Please help me out 

HI everyone, I have Razer Book 13 and Screen hinges brooked as screen is just loosed and have no support to stay open. @razer support , please can you share how to fix it? or which part of hinges do I need to make screen strong again?