Razer Support

Help, I just bought a Razer Basilisk V3 Pro 35K Mouse, and I can't find how to configure the Scroll, left / right with the Forward / Back function in Chrome Browser. On all the cheap mice before, I could do this. For me it's the most important function. How do I proceed ? I have Synapse 4 installed.

I have Wrongly putted date of purchase in registration of device as Date of purchase 01 Feb 2001 which should be 28 Dec 2024. ​@Razer Admin solve this problem. 

Hello, Only 1 keyboard and mouse connected but this new beta version has a lot more elements. “RazerAppEngine.exe”It seems to be more of a drain on system resources than before.Is there a good explanation that can explain to me the benefit of such a fragmented process.?

Hi team,  When i registered my device ( RAZER BLADE 15 ADVANCED ) i did put wrong date of purchase, so how i can changed it ? The model is from 2022 and its impossible to be purchased at 2020, even in the uploaded proof its visible that i bought this product this year (2024) BR, Aleks Angelov

Hello, I would like to know if I can update my Razer Blade 17 Pro from 2017 to Windows 11. I have Windows 10 Home and it doesn't give me the option to update Windows to 11. What I have to do is buy a new laptop. Please let me know since Windows 10 will not provide update services for this version. Thank you.

I currently own a Viper V3 Pro and I saw the new Basilisk V3 Pro 35K. It doesn’t include an 8000hz dongle so I was wondering if I can use the mouse with the dongle included with my Viper.

I have a Naga v2 HyperSpeed.I haven't been able to use special buttons for a few months or versions.When Synapse is closed, only some buttons that don't require Synapse work such as "Volume Up", others don't work, such as "Show Desktop".The interesting thing is that when Synapse is open, none of the special buttons work, only right-left click and scroll work.I tried clear reinstal Synapse 3 and 4, created different profiles, the result didn't change.

 I can’t register headphones on the site I recently bought a new computer and decided to install 7.1 sound. For this, the program required an activation code, I didn’t find it in the headphone box, and to get the code I tried to register the headphones using the link https://razerid.razer.com/products/new.After entering the information, it showed that the serial number was unidentified. I changed the numbers 1 and 0 to O and I and vice versa, nothing changed. How can I register a device and set up 7.1 sound?  Perhaps I don’t understand something correctly and 7.1 sound does not need to be activated, because thx spatial audio technology is used, but I remember that on the old computer there was a 7.1 surround sound program and it worked without any activation of the deviceModel - Razer Kraken Tournament Edition Blackif necessary, I can attach a photo with the serial number and a screenshot with the error 

I like playing games or listening to music with Leviathan V2 speakers. I was very excited when I learned about the release of this vibration feedback product, which means that when I play electronic music, the FREYJA will vibrate, which makes me even more excited. But unfortunately, no matter how I try to set it up in Razer Synapse 4 when I play music, FREYJA does not react. I searched for relevant content on the Internet, but because it was released not long ago, there are very few real-life reviews. They feel the vibration with headphones. And I happen to have no headphones. So I have a question: can the FREYJA only vibrate with headphones instead of through speakers? If so, the feedback it advertises directly by the sound source is probably just a joke. Because as long as the sound source is captured through the computer, whether the final playback medium is headphones or speakers, it should not affect FREYJA's vibration feedback. So I don't understand what's going on.

Its been exactly a year since I bought this controller and have a slight drift at the right joystick, but the problem I've been facing is with the left one. The drift it has is that whenever I push down the stick and hold it all the way up at some point it gets detected as if I was taking it back to the center and this is annoying as my character stops sprinting. I haven't experienced this with any other controllers. Is there a solution for this issue?I don't know if I explained myself correctly. 

Could I create a custom Blade 18 (2024) delivery to the France with the US Layout because I don’t want it to be France layout. In my computer it is looking that I can’t order a US layout Blade 18 to the France.Thanks.

I no longer have access to the registered chip and I cannot perform two-factor authentication

Heya, I've got a Blade Stealth from 2017 that I need to update the firmware on. Unfortunately the razer updates aren't recognising the model as a blade. How can I get the razer updates? I think because I replaced the battery the bios reset so no Serial number in the bios. I'd like to fix it. 

When launching Twitch streaming natively from my console, the Blackshark V2 Pro isn't recognized. I want to say it's on Twitche or Xbox end, but when I plus in my last headset, a Astro, it works. Maybe a software update is needed for the BSv2Pro.

My razer barracuda which i got 1 week ago cannot stop buzzing i have bought the usb a to usb type c adapter and it still has the problem i have plugged it into usb 3.0 also i have installed the newest drivers i have charged them to 100% and they are keep buzzing i do not know what to do please help i really love the sound and all but i hate the buzzing

Hey Yall. Just had my Razer iskur XL snap it’s mounting plate when i sat on it, anyone else have a similar experience? Already sent in a support ticket, but was curious about all your thoughts. It looks to me like the weld for the seat angle adjustment broke, and snapped the mounting plate as a result. Anyone else have insights or thoughts? :) 

I have a Black Widow Elite and the volume jumps up on its own.  I will be going to a video on a website or even in the middle of the game and the volume level jumps from 20 to 80(give or take 15 in either direction).  Nothing is touching the volume wheel, so it's not like I accidentally bumped it and caused it to turn.  This is obviously going on at the software level as nothing is affecting the hardware...unless there is a failure in the hardware causing this...I don't know what the problem is.  I also have another problem...my escape key stopped working.  I found a site where it tests your hardware and you can click on a key and if it is working, the key on the keyboard on the screen lights up.  The ESC key doesn’t light up.  Everything else, besides the volume issue, is working just fine. I have had my keyboard for more than a few years and I absolutely love it. Could this just be my keyboard is dying and I need to replace it?  That is something I am trying to avoid as money is t

Hello, I live in Israel. Do you deliver here? It says on your website that delivery to the Middle East is available, but I can't figure out how to arrange it. I selected the Middle East website, but everything there is in Arabic, and nothing seems to be in stock.

I purchased garena shells but I received only a 14 digit PIN but garena shop accepts 16 digit PIN.

Hey, I bought my Razer Enki Pro a few Months ago and everytime I lean backwards it does squeak very loudly, so loud that People on discord hear it very clearly and are annoyed. I don’t know what to do :(Could I get maybe a replacement for it? 

I received an invalid activation code 7.1 send a new one please.

Hello respected Razer team. I had a problem while activating my black shark v2 x headphones. After receveing it and removing the earpads and writing the code down in the site, showed me the message "This product is already registered. If you did not register it, please contact Razer Support"Please, I need support from you guys. I need the code to activate the THX app.

I have a problem with my Leviathan v2LED power that turn on but no sound and no detection on PC btw BT mode that still see a device on phone but sound didn’t work.I hope i will get some help from here as soon.

Hi everyone,  I got a problem with my leviathan V2. I changed the PC and connected the leviathan, it can connect via bluetooth, but there is no sound which can control volum up and down. When I press source button try to connect to PC, it can not change, and the light still in blue. Is anyone have same problem? 

Hi, I have recently purchased a Razer Leviathan V2, and had an amazing time with it for the first day.Now, when I turn it on it does not get detected as a usb device, instead it goes straight into bluetooth. When I press the source button it does not leave bluetooth mode.It does try paring with other devices after a while, but it does not show on my list of connected devices. Pressing the source button seems to have no effect. While the bluetooth button triggers the pairing mode.Unplugging and reconnecting the device yelds mixed results, and eventually results in the device connecting, a mode it stays until I turn my computer off. Is there a way to have it connect through the USB-C port from the get go however?