Razer Support

Hello, since 6 month or so i had some really anoying problems with my audio mixer, when i watch videos (no matter where youtube, netflix, netflix app) the video freezes but the audio continues. After the latest Synapse update it got even worse. Now when i watch a video it freeses in the first 10 seconds, bevor i could watch for a few minutes. Only fix is relaoding the page. It also only occours when there is a video, youtube music with out video runs fin for hours. But as soon as i turn on the video its starts buffering after some time but the audio keeps playing. Even when i let it play in the backgroung which is the most anoying part, since i can’t really hear my youtube playlists anymore. I’m sorry for any typos since english is not my first language.

I recently used my Blackwidow V3 (bought May of 2021) for the first time in a while and I noticed that the slow cycling of colors was a little wrong on the X key. Looking at it more closely, and changing the colors to static ones, I think the blue LED on that key is either dying or dead. Is there a way to replace this? It’s kind of unfortunate that it’s happened not that long after buying it - 3 years doesn’t seem like a long time? Thanks!

I bought another card today also and the same thing happened making it a total $400 razor gold card I have been complaining on the costumer support care since Friday but no response My support ticket number is: 240514-000259

Hi do you know how can i get the BIOS file for my razer 15 advanced LAPTOP SERIAL : rz09-0421pef3 , it doesnt wanna boot and the maintenance asked for the bios file please

I purchased my Razer Viper V2 less than 8 months ago and the dongle no longer works. The mouse only works when plugged in. When trying to update firmware it doesn’t recognize the dongle as being plugged in (I’ve tried multiple different ports), and Synapse doesn’t recognize the mouse. I have also tried using it on another PC and the other PC does not recognize it either. How would I begin the RMA process?

Hello there, I can’t type on my Deathstalker V2 pro. LEDs are flashing when i hit the keys, but no letter will appear on my PC. I can’t even type my password to start the PC. First I assumed the keyboard to be in demomode, but ESC+CAPS won’t work either. I tried different PCs, got new firmware, restarted and updated synapse. I found a very similar post in the forum, but unfortunately the solution - if there was a solution - wasn’t public. Does anyone know of a solution to this problem? Thanks for your help

Hello. The buttons stop working in the game until any activity in the game “Line Age 2” changes (pressing right mouse button). But after that it immediately stops working. It feels like an active window appears in which macros are visible. I tried disabling synapse, it worked, but in this case I can’t assign the necessary keys. The synapse is not working correctly. Please fix it. Since I bought this controller only because of this game.… Razer Tartarus Pro, does not work in the game due to Synapse enabled…..

Only my right earbud is charging. When i look in the app my right one is on 100% and my left one is on like 4% i dont know what to do. Please somebody help me Thank you.

Hey guys! My razer naga trinity is out of warranty and double clicking (left buttom) so much that I’m not able to do anything in the computer with it. I saw some other forums here but noone could solve it. I’ve aready tried to isolate, uninstall and install the razer synapse, but nothing works. I can’t find it’s firmware nowhere. Can anyone help me solving this problem?

Legit tried everything for about a year, even tried messaging a razer staff about 8 months ago for a replacement dongle just for him to completely ignore me after a few messages, cannot find anywhere to directly ask someone about this, cant find any replacement dongles or anything. any help appreciated

BlackShark V2 X. I tried to register THX Spatial Sound with the code sent to me and it says the activation code is invalid

I recently brought a Viper V3 Pro and for hours it just didn’t work, it worked for an hour and turned off and hasn’t worked since. I downloaded the new Synapse and it says the mouse in turned off but I cannot turn it on? it was working fine a few hours ago.

As soon as I run Synapse, the audio is changing to being normalized and heavily compressed, even with all audio settings switched off in synapse. It also sounds like the bass is getting boosted, although the EQ setting is completely neutral. When I close the Synapse app, the sound goes back to normal. So I cannot use Synapse at all without destroying my audio experience. I am running Windows 11 and I have the latest firmware updates for headset and dongle installed. Is there any fix for that issue?

I purchased the Razer Hammerhead True Wireless Earbuds. The Chase is working and is showing the LED indicator as it should. But both my Buds are not working. No Touch response. No Voice from the Buds. No Pairing via Bluetooth or Razer Audio App. Nothing works. I have no Response at all. Only the Case shows its LED. Maybe the Buds don't charge? Please help. :(

BlackShark V2 X. I tried to register THX Spatial Sound with the code sent to me and it says the activation code is invalid

I bought a razer kraken V3 the headset was normal until after 1 month of use (nothing out of normal just normal use, he never fell or anything close) the plastic of the left side just started cracking out of no where i assume the warranty cover it?

I purchased my Razer Viper V2 less than 8 months ago and the dongle no longer works. The mouse only works when plugged in. When trying to update firmware it doesn’t recognize the dongle as being plugged in (I’ve tried multiple different ports), and Synapse doesn’t recognize the mouse. Does anyone know how this can be fixed?

Need to change mobile phone number????

Hi I'm having problem, I cant activate my Razer BlackShark V2X even though i just bought it on official authorized Razer Seller on E-Commerce, i cannot registered this product code because it says that it's already been activated. This is the Proof its bought new (sorry its on indonesia mind to use translator)

The mouse can working with usb cable but the can not working with wireless adapter, just happened today when I was playing game, I tried replug the wireless adapter and reset the mouse, nothing happened, the wireless adapter can not be recognized by the computer. I have tried all the self repair steps, but the pc can not recognize the wifi usb adapter so I can not do anything with the usb adapter which the problem is. Btw, this happened on my laptop as well which means the use adapter broke itself :(

When downloading the application, everything goes smoothly, but after launching it, it does not disp lay its interface on the screen, but only appears in the taskbar as an icon. With this icon I can log into Razer ID and that's it. The application simply does not open. I tried to install it with the antivirus turned off, updated the sound card drivers, but it didn’t help. I attached information about the behavior of the application in the screenshot. In the device manager, in the “Sound, game and video devices” section, 2 drivers are displayed: “7.1 Surround Sound” and “Razer Kraken V3 X”.

The official page for the new Focus X sensor states that it is missing, but the vendor assures me that it is there. So in the end is there motion sync on deathadder v3 hyperspeed?

how do I get a thx activation code?

i bought a razer viper mini in 2023 jan then gave it for warranty i received razer basillisk x hyper speed it is again having some scroll wheel issues so should i generate warranty in the name of my old mouse or for the mouse which i received after the warranty