Razer Support

When I first got my Razer Naga Pro Wireless mouse, I thought I saw a feature in Razer Synapse where you could limit the battery’s maximum charge to 85% or something similar whilst the charging cable was plugged in to extend the battery’s lifespan but I can’t find it anywhere in Razer Synapse. Is this a feature or am I mistaken?

I’ve been enjoying the Razer Tartarus Pro so far and have enjoyed working on getting everything setup and ready to go. Here’s one scenario I can’t figure out how to achieve:I would like to press a key on the Tartarus Pro that toggles a macro on/off. So far so good. I would also like that same key press to toggle the color of that single key accordingly (i.e. red if macro is on/running, green if macro is off/stopped). Is there any way to achieve this? I see some key options have an “Add Secondary Function” ability which would be exactly what I need (primary = toggle macro on/off, secondary = switch chroma effect) but unfortunately it only looks like this option is not supported for macro/lighting key options.Any help or suggestions are appreciated!  Thanks!  

hi there my razer huntsman (v2 optical red switches ) having a problem that some of the keys all of a sudden are not workingthe keys are 3 e d s x left shift ,…..so i wanted to update firmware maybe it will fix them but i couldnt find the firmware update file anywhere.also i couldn’t find live support chat so i can tell my problem to them. can someone please help me. i love this keyboard and i don’t want to leave it like this.thanks

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

Like the title says, I have the Razer Synapse app for Mac OS but it says “No device found” despite my Huntsman Mini being plugged in, which i believe is on the list of supported devices. Anything I can do to troubleshoot?

Like Bro WHAT IS THIS?????? Cant even use the controller anymore because of synapse 4……. 

Recently bought the razer kraken x audio works well but the microphone is really soft and quiet everything is properly plugged in and the microphone’s input is at 100 anyone know how to fix this?

Hi I have a question about the Viper V3Hyperspeed.I’ve bought this mouse for myself for christmas but last week I’ve lost the dongle to connect it to my pc and this mousde doesnt have bluetooth. So I was thinking can I buy a new dongle for this mouse and connect it to my mouse even if i dont have the original one ?And if I can how can i do it because i saw that you have to connect the new dongle first but after you have to connect the mouse but i dont have anything to connect it to my pc.I live in France If someone can help my please HELPPPP !!!!

I have the Razer Kaira X , and its been working perfectly fine on my old pc, even with surround sound, recently though it broke so i had to get a new one, which is the one I'm using right now. anyway when i tried setting up surround sound it doesn't work, or like, it shows in the audio list and when i pick it and play any game, song, or video i don't hear anything at all. I've tried everything from control panel > audio, updating my windows, updating my Nvidia graphics card, reinstalling 7,1 surround sound, and reinstalling all my audio drivers.. I don’t know what else to do please someone help! Oh right i forgot to include, I’ve also tried another razer headset which is black shark and they still didn't work, so I'm guessing its a problem on my hand not the headset, if anyone knows how to fix this or something then please tell me.

Every time I l startup my PC, it says my Razer BlackShark V2 Pro (2023) Headset is low battery which it isn’t at all. It seems to go away on it’s own or when I relaunch Synapse 4, but it just gets annoying when that pops up every startup when it’s false.Anyone else get this? any fixes to get rid of this? Thanks.

I have the new Razer 16 inch with nVidia 5090 graphics card. Unfortunately, the manual fan control does not work in the Synapse 4 software!I can set all the curves manually the way I want. And what is completely bizarre is that the theoretical values are even displayed at the top of the hardware monitor.But: The fans don't do what they should do! Even when the display shows 0 revolutions, you can clearly hear both fans. Even if the CPU and GPU temperatures are below 45 degrees.If I set the curve to maximum, nothing changes, the display then shows 5,000 rpm, but the noise doesn't change! So they just keep spinning as before.If I set it to automatic, everything works as it should. Even when a fixed number of revolutions is set. However, as the lowest value here is 2000, this is too loud for me in a quiet environment.I wrote to support about this, but all I got were completely useless replies asking me “about the type of noise” and asking for videos that I couldn't provide within 24 hours

I need assistance. I just loaded my account but I cant use to pay in-game purchases because i forgot my authenticator. I cant get 2f code because i forgot my authenticator app. i dont have back up codes too and i want to reset it. I need help asap. 

I purchased 50$ cards in three places but I overscratched my card. Any help?

Hello, My laptop Razer Blade 15 2022 microphone is not working, restartet device to factiory settings, mic enabled. Apparently drivers is not found, not being updated by Windows. Drivers not found anywhere. Is there a way to solve this? Thanks!

Hello, Can anyone help me please?I need to order a replacement for the seat base plate. I’ve been doing some looking around it seems to be a very common issue. I am in the UK. Should be part H in the manual. https://dl.razerzone.com/master-guides/Iskur/RazerIskur-en.pdf

Hi I have a question about the Viper V3Hyperspeed.I’ve bought this mouse for myself for christmas but last week I’ve lost the dongle to connect it to my pc and this mousde doesnt have bluetooth. So I was thinking can I buy a new dongle for this mouse and connect it to my mouse even if i dont have the original one ?And if I can how can i do it because i saw that you have to connect the new dongle first but after you have to connect the mouse but i dont have anything to connect it to my pc.I live in France If someone can help my please HELPPPP !

Can I order additional phantom keycaps? I want to spell out words on my keyboard and need extra key caps. I need two “N”.

Hi everyone,I’m using a Razer Kraken V3 Hypersense headset, and after installing Windows 11 on my PC, The equalizer and THX Spatial Audio options in the Razer Synapse app are not working at all. Changing the settings has no effect on the sound.Interestingly, when I tried the standalone THX Spatial Audio app, it worked really well—but it requires an activation code, which I don’t have access to becuase its Kraken v3 . Has anyone faced this issue or found a solution?

the PC had a black screen, I can't enter the BIOS, I managed to install Windows through another PC and remotely installed the video drivers so I managed to connect to an external monitor, I would like to update the BIOS to see if there is a solution but I can't find anything online

My headphones were purchased on March 3, 2023, but now on March 23, 2025 it has a battery problem, since it has passed the warranty, I would like to ask if there is any way to change the battery. The problem with it was that I changing the battery for a day, but he only had 8%, and it turned off again in less than 10 minutes. I in Malaysia

I have a warranty I bought it in game, Spain and they told me that I have a warranty and that I can talk to you to fix the failure of my headphones 

Can some one please help mei’m thinking of buying a Razer BlackShark V2 Pro for PlayStation and i was just wondering is it still compatible with the PC if I buy the PlayStation edition

I recently factory reset my phone. I believe there is a issue with the touchscreen and is not allowing me to tap on the “Get started” button. When I tap anywhere else, a message pop up “3 more taps to QR code set up”. Where is this qr code? What am I meant to do?

My controller has worked fine for about 2 years, and then I just randomly disconnected from PC and won’t reconnect to it. When I click the X Box button several time a white light flashes twice showing that my PC is providing power. I have also tried connecting it to a new PC and the same thing happens.

I went to eat like 15 mins and once i came back the mouse literally died, the software detects the mouse but nothing works at all.Neither with cable and even restarting the pc, also the button under does nothing.0 signs of life at all