Razer Support

Ever since I downloaded the latest firmware update for my Razer app, my new Razer Huntsman V3 HE Magnetic Tenkeyless 8K HZ keyboard that I bought a week ago has been unresponsive every 1-2 hours. No keys work. I tried pressing Esc + Caps + Space while unplugging and replugging it. Still didn’t fix. As other users have said already, the only way to fix this is by unplugging and replugging the keyboard.Yes, I have seen other people post about this same problem. The response they got was “to fully close/disable Synapse and see if the problem persists.” These responses by the staff feel automated because they all say the same thing. And yes, I have fully closed/disabled Synapse, but then I reopened it. If the intent was for me to close/disable the app without reopening it, then I didn’t do that. But if I were to fully disable the app while using the keyboard, would the features of the keyboard such as lighting, actuation point, rapid trigger, snap tap, macros, etc. not be disabled? What’s

My Kraken won’t connect to my pc. The headset turns on and says pairing but no matter what I try, my pc wont recognise it. It’s receiving my other Bluetooth devices just fine but not my headset for some reason. I've tried updating drivers, reinstalling the razer software, and even factory reset the headset, but nothings working.

Hey so i have Synapse 4 updated but its not linking games whether its auto or manually linking game and while trying to run the auto linking it just locks and i have to refresh it to be able to to try manually and even when i do it manually it doesnt add the games to itI was Running old synapse 3 and it linked the game to it but profile migrations isnt even adding the gamesis there a patch for this fix in the works? Am I the only one running into this issue??

I need a replacement dongle for my sons razer barracuda x chroma 

Hi everyone,I have a Razer BlackShark V3 (RZ04-05410x) and I recently misplaced the original 2.4 GHz HyperSpeed wireless dongle and haven’t been able to find it.The headset itself is working perfectly over Bluetooth, but I would like to use the low-latency 2.4 GHz connection again.Does anyone know if Razer sells a replacement dongle specifically compatible with the BlackShark V3, or if Razer Support can provide one?

Hi everyone,I have a Razer BlackShark V3 (RZ04-05410x) and I recently misplaced the original 2.4 GHz HyperSpeed wireless dongle and haven’t been able to find it.The headset itself is working perfectly over Bluetooth, but I would like to use the low-latency 2.4 GHz connection again.Does anyone know if Razer sells a replacement dongle specifically compatible with the BlackShark V3, or if Razer Support can provide one?

Hello support team I've lost my usb type c receiver for my razer baracuda pro. How do I get a replacement?  Kind regards 

Hello,I believe that after the latest firmware update, my keyboard is presenting the following issue:It is working normal, and suddenly doesn’t register any keystroke. The RGB lightning it’s still cycling, indicating the keyboard has power. Yet, any key you press doesn’t do anything. It’s after I unplug it and plug it again that it goes back normal.This cycle repeats every 1-2 hours or so. It’s very annoying. What I’ve tried (with no luck):Uninstalling synapse app and stick to the web version. Disable the Power Management thing on device manager for each device. Make sure it’s on USB 3

I cant even remember when or where i exactly bought this keyboard, but recently i moved to the next town over and recently the razer app has not been automatically signed in and my chroma pattern has not been playing which makes it really hard to see certain keys, so i launch the app only to figure out my device has been flagged as stolen in the razer system, this is my product i bought, and i dont have proof of purchace cause of how long its been, if anyone can point me in the right direction to get help id very greatly appricate it.

Dear Razer,If anyone even reads this, I want to begin by saying that this is my sincerest attempt at genuinely constructive criticism as possible with regards to some of the recent deployments of Razer Synapse updates. For whatever it’s worth, I genuinely do like some of the features Razer has to offer. But some improvements on the back end are needed. More specifically with regards to deployments of software updates that completely hinder the ability of the user to use the hardware they paid for (at a considerable markup).  I appreciate that FORCING updates has pros and cons. In doing so, you can potentially stop major pitfalls and potential loopholes for serious issues for many users…. however, over the past year, your Synapse software updates have been awful. MULTIPLE times this year, you have pushed an update that made the Tartarus unusable as some bug in the patch resulted in the inability of several users to use the D-pad. For the majority of us who DID fork over the money, this

Hello,I’m looking to purchase an RC30-0378 USB-C wireless dongle for a Razer Barracuda Pro (RZ04-0378).I recently purchased the headset second-hand and it is in excellent working condition, but unfortunately the original wireless dongle was not included.The original transceiver information shown on the product box is:Model: RC30-0378P/N: RC30- [removed by moderator] I am located in the United States.Could Razer Support please check whether this replacement dongle is currently available for purchase in my region?I can provide the headset serial number via PM for verification.Thank you!

I gave the card as a gift but I was told it didn't work properly  

We have at least 4 out of a total of 40 Razer Blade 18 laptops with RTX 5090 GPUs that occasionally experience the same issue: the display suddenly goes black and the laptop shuts down completely without going through the normal shutdown process.What could be causing this? The exact same problem occurs on all four affected laptops.

My razer viper v4 pro dont pass of 52% , battery falls and i tried all the recommendations that i found on the FAQ and support from razer

cant login to it. i received activation code for me headset but cant login to my accounnt trough google. i tried to reinstall everything but no luck pls help

Hello Razer Support team. I bought new BlackShark v2 X headphones. When I try to register them on the website, it gives an error: "This product is already registered". The product is physically here with me. Could you please clear the old registration and send me a valid 7.1 activation code?* S/N: *Removed from public view** Product No: RZ04-03240100-R3M1

Hi, I have an Razer Blade 15 Advanced 2020 model with model number: RZ09-03305N53After I cleaned up my computer(cleaned out dust and applied new thermal paste), I get this prompt when booting "Secure Boot Violation - Invalid Signature Detected" , which makes me have to disable Secure boot in order to boot this. I don’t want to do this since I want to use Hyper-V with virtual machines which require secure boot.I attached pictures of the BIOS settings. Can anyone help me solve this?   

Dear Razer Support Team,I am writing to report an issue regarding Razer Chroma effects in Apex Legends. Since the game/system transitioned to DirectX 12, the lighting integration has stopped working completely.Currently, the game is not even recognized by the Chroma Apps tab in Synapse as a compatible application anymore. It seems like the DX12 mode breaks the link between the game and the Chroma Connect module.Could anyone from the support team clarify why this is happening and when we can expect a fix or an update to support DX12? I would really like to have my lighting effects back.Thanks in advance!

I've been looking at the different features available across Razer keyboards, mice, headsets, and Synapse, and I'm curious what other users think could be improved.For me, software stability and how quickly settings sync between devices are areas that can make a big difference in everyday use.What Razer feature or software function would you most like to see improved in a future update? 

Hello Razer Support,I am experiencing an issue with my Razer BlackWidow V4 Pro 75% regarding the 4000Hz wireless polling rate.Device information:Keyboard: Razer BlackWidow V4 Pro 75% Connection: 2.4GHz wireless Keyboard firmware: 1.03.00.00 Razer Synapse version: 4.0. [removed by moderator] Issue:When Razer Synapse is completely closed, I can set the keyboard to 4000Hz using the keyboard's OLED display, and the setting remains at 4000Hz.However, as soon as I launch Razer Synapse, the polling rate automatically reverts to 1000Hz.If I try to select 4000Hz directly in Synapse, it briefly allows me to select it but immediately switches back to 1000Hz.I have already tried the following troubleshooting steps:Reinstalled Razer Synapse Updated the keyboard firmware Updated/checked the wireless dongle firmware Tested with the keyboard connected only through 2.4GHz wireless, with no USB cable connected Disconnected my mouse and its separate 2.4GHz receiver Set 4000Hz directly through the keyboar

Thanks to ​@Razer.ScarletRouge for the quick help! Really appreciate the assistance and for connecting me with the right person to get my battery replacement sorted.Great to see such helpful and responsive support.Thanks again! 👍

Hi. I recently received this mouse as a gift from a friend. It worked perfectly until last night; while I was gaming, I noticed the scroll wheel had stopped working. I’ve tried all the solutions mentioned in previous threads. How can I fix this?

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, it appears that I have lost the dongle that is needed to use the mouse. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model.  Any information regarding availability and the process to obtain a replacement would be greatly appreciated!

I have a Iskur v1 Black Edition that has damage to the arm rests. As it is no longer under warranty, the support link provided in several other posts doesn’t really help. Is there any way I could purchase replacement arms or arms from a newer model of Iskur if the bolt hole pattern is the same?

Hello everybody. I have been suffering with the "low battery" sound since December 18th, 2024. About a hour ago, I found out all I needed was a factory reset. It's genuinely insane to me how I can still hear the "low battery" sound play inside my head whenever I turn on my headphones, done gave me PTSD💀 Moving along, You want to have your headset completely and totally powered off. Now, press and hold the power button for at least 10 seconds straight without letting go, you will see a purple-ish light flash and your headset will power itself off. You should be good to go afterwards. If you still need help, PLEASE contact support. I don't want you to suffer like I did. Lmfao, even started making "low battery remixes" inside my head like some asylum patient💀