Razer Support

I only just recieved the controller a few hours ago, and open the first few minutes of gameplay, I have found out the the left stick randomly (and when pressed down) sets the X and Y position to 100% for a random amount of time without being able to stop it.This is making the controller practically useless. Is there anything I can do to fix it?

I've had this headset for quite some time now and I have been using it on my PC and my PS5. It has always been working perfectly until about an hour ago when I turned it off for a few minutes since I needed to do something but I kept the PC on. When I came back and turned on the headset, it did not work. I found out, that the headset is now connected via bluetooth and not the dongle. I just tested it on the PS5 and it also does not recognize the dongle. There is a faint light coming from it so I suppose it is still getting power but no matter what I do, it does not pair with my headset again. I've already reinstalled all the Razer applications and tries every USB slot on both ps5 and pc but no changes. The pairing utility also does not recognise it, therefore I cannot renew the connection between dongle and headset. I have no idea what else to do, I hope someone else had this problem and figured it out.

Hi guys! I need some help finding a replacement dongle for my Kraken V4 Wireless headset. I can’t find it anywhere after cleaning up my set up and the bluetooth in my headset cuts out after a certain amount of time. I want to get a new dongle but the only options I see are on AliExpress and EBay- but I’m scared to go through them 

I've bought a Razer Viper V3 Hyperspeed a few Months ago, was super happy about it, until about 3 weeks ago it randomly started disconnecting.It happens randomly, sometimes every few minutes or every hour or so. It makes it unuseable in competitive games for me.I've tried:- Updateing the Firmware- Reinstalling Synapse- Updateing Windows- Disconnecting my wifi Antennas on the PC- Moveing the Dongle to diffrent Ports (USB 3.2, 2.0)- Haveing a clear line of sight between Dongle and Mouse and moving it closer- Trying it on diffrent Devicesand nothing seems to work, I've read about multiple people haveing this Problem, but i don't seem to find anyone who was able to fix it.It never fell down or anything, it was just sitting on my deks waiting to be used about twice a week.I'm happy for any help.-Sim  

is there anyone who can help me update my phone number? my email is the same but i cant get 2factors because i dont have that number anymore. I've tried figuring it out and it just sends me in circles 

Hello,I was already having issues with my E and O keys a few weeks ago. Strangely enough, I was able to fix them by changing the polling rate in Synapse from 1000 Hz to 2000 Hz. Right after the May 25 Synapse update, my problem with the E and O keys started up again. After I downloaded the latest firmware, it got even worse! My E key sometimes stops working for a split second when I press it. As of today, my Shift key is also affected.I’ve already written to support, and they said they’d get back to me, but there’s not much they can do since my warranty has already expired. What I’ve noticed is that when I remove the keycap from the E key, it works without any issues… Do I really have a hardware problem, or is this actually due to the latest update?What I’ve already tried:Cleaning the keyboardFirmware updateDifferent USB portDifferent PCUninstalling SynapseHard reset of the keyboardHere’s an example of how the keyboard types when I press ‘e’ and ‘r’ in succession for a certain amount o

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Hello everyone,I'm having an issue with my Razer BlackShark V2 Pro (2023) and I'm hoping someone has experienced something similar.The headset was working perfectly until it suddenly stopped during a CS2 match. There was no firmware update, power outage, system crash, or any other event that could have caused the issue.Current symptoms:Bluetooth connection works normally and audio functions correctly. The USB dongle is detected by Windows without any issues. The headset and dongle no longer connect through the 2.4 GHz wireless mode. I have tried manually re-pairing multiple times without success. The issue is identical across multiple USB ports and on a different laptop. The headset charges normally through USB-C. When connected directly via USB cable, Windows does not detect the headset as an audio device. Razer Pairing Utility and Recovery Tool detect the dongle but do not detect the headset when it is powered on. I also tried switching connection modes using the EQ button. The heads

Hi Support Team,!--tgqphd|[]-->I am posting from this temporary backup account because I am completely locked out of my original desired username. I accidentally made a typo in the email address during registration, and the verification link expired before I could fix it.!--tgqphd|[]-->I have an active ticket open for this (Case ID: (removed for security purposes)!--tgqphd|[]-->). I was told by the online chat that if an account is not verified it is deleted, but when I went to make a new account with the correct email, the username was unavailable.I have also since physically created and now own the typoed Gmail inbox, but the system is blocking password resets and verification resends to it.!--tgqphd|[]-->I do not intend to keep this current backup account. I just want to recover my original username. Could a staff member please PM me to manually trigger a fresh verification link or push an Account Migration so I can rescue my original account?!--tgqphd|[]-->Thank you!

I’m looking for a replacement mic for my Barracuda X headset but not finding it in replacement parts catalog, wondering where I can find one? Thanks.

My 2023 Iskur V2 base has broken at the base where the gas lift fits to it. It looks like there has been some metal fatigue and the weld has snapped. This has also broken the gas lift open pin on the top. Do you stock both the base and the gas lift as spare parts please?

I think I typo the phone number connected to my account. I can’t receive any OTP.

Hi !Recently my Razer Blade 13 (late 2020) started booting on the BIOS for no reason…It appears in the BIOS that the base Nvme SSD drive isn’t anymore recognized, so it can’t boot on the windows.I oppened the laptop and extracted the drive to test it on another PC, and it is working, I have access to all the files etc…Could it be a motherboard issue ?Best regards,

The mouse was working perfectly on the 2.4GHz dongle, but then it started not being able to connect with the dongle. Now it has stopped working on 2.4GHz altogether.Bluetooth still works fine, and Razer Synapse detects the mouse properly when connected via Bluetooth. However, when I switch the mouse to 2.4GHz mode, Synapse shows the device as turned off.I have already updated the dongle to the latest firmware, and used the pairing utility but it does not seem to do anything. It doesn’t complete the pairing or restore the 2.4GHz connection.I also tested the mouse and dongle on another laptop, and the issue is exactly the same, so it does not seem to be related to my computer or Synapse installation.Could you please advise on the next steps? Is there a way to reset or re-pair the mouse and dongle properly, or could this be a dongle or hardware issue?Thanks.

Hi, I have a Razer Viper V3 Pro and I want to buy the original stock mouse feet/skates replacement. Do you sell the OEM feet, or can you provide a replacement set?

I purchased a Razer Huntsman V3 Pro 8KHz keyboard and it arrived on March 23, 2026, however it is presenting the following problems:- repetition of the "e" key- failure of the "a" key during gameplay.I also have a Razer Huntsman V3 Pro keyboard, but it does not present this problem.I reinstalled Razer Synapse, performed the recommended cleaning with a scouring pad and compressed air, changed the data cable, changed the USB port, and nothing, the problem persists.I made a video showing the defect in the Huntsman V3 Pro 8KHz and performing the same test on another Razer Huntsman V3 Pro keyboard.Details of the defective Razer Huntsman V3 Pro 8kHz:Model: RZ03-0552

Hello!My headset, when I couldn’t charge it, fell to 0% while I was using it. I didn’t think it would be a problem, but now it just won’t hold a charge. I’ve tried using different power cords, tried the software and firmware update by physically connecting it (Worked, but , and doing the “Trickle” charge method for 8-12 hrs. Nothing. It works when its plugged in, but has a Solid red light. When using Razer Synapse, the headset charge is fully 0%. I have the warrenty sticker still as a december 2025 purchase, and I was wondering how to start a replacement process for this headset and what I would have to do. I have seen someone with the same exact problem as me for the Blackshark v2 (urbanDesertlife116) and Razer Sushi replied to his saying it might be a hardware fault. Is it true? 

Kulaklığım asla ve asla pairring modundan çıkmıyor. CHATGPT de dahil her yolu denedim ama dongle ile bağlanmıyor bilgisayarıma ve asla ses alamıyorum. Kulaklığı açtığım  anda pairring modunda çalışıyor ve hiç bir şekilde bilgisayarımdan ses alamıyorum. Her yolu denedim. Dogle ile çalışmıyor. 

Kulaklığım asla ve asla pairring modundan çıkmıyor. CHATGPT de dahil her yolu denedim ama dongle ile bağlanmıyor bilgisayarıma ve asla ses alamıyorum. Kulaklığı açtığım  anda pairring modunda çalışıyor ve hiç bir şekilde bilgisayarımdan ses alamıyorum. Her yolu denedim. Dogle ile çalışmıyor. 

I lost the USB dongle for my Razer Wolverine V2 Pro. How can I get a replacement????

How change my Old Number with a new New mobile number? Please help me. My old number has no service here in abroad and can’t receive messages. Help me register my new mobile number. Thank you.

my huntsman V2 analog "S" keycap are came off And I keep trying to to find where can I find the support I just got here wtf how can I contact the support 

I registered with my old number, but unfortunately that number is no longer active, and I'm using the Razer Gold in my account.I can't make in-game purchases. I want to buy UCE for PUBG using Razer Gold, but the code is being sent to my old number because I registered with it. In short, I want to update my number. 

After installing/updating Synapse 4 on my Razer Blade 15, my Fn shortcuts stopped working properly (media controls, brightness/display keys, etc.).I’ve already:Uninstalled/reinstalled Synapse Restarted multiple times Updated Windows/driversNothing fixed it. Regular keyboard keys still work, just the Fn functions are broken