Razer Support

Hello, I lost access to my phone number and recovery codes. Please help me solve this problem.

Cuento con mis audifonos pero como soy nueva en tecnologia una amiga me dijo que tenia que instalarme la app y crear mi cuenta, al intentar registrar mi producto me pide un codigo pero revise la caja y no lo encuentro, hay alguna forma de recuperar ese codigo?

i bought a razerblade 14 2022 but after installing the new BIOS, my laptop cannot detect TPM 2.0 so i cannot install windows 11. I am using this computer for work and now i am stuck without any windows update. i need you guys to provide either a update BIOS or a TPM driver update so windows can detect the TPM2.0. Also my computer should have support for USB4 but after following the online instruction on your website, i still don't have it. Please get back to me soon due to urgency of project deadlines.

The volume knob on my Huntsman V2 broke off and was lost. I wanted to see if there was any way to purchase a replacement knob for the keyboard? Or if there were any aftermarket knobs that would work with it. 

I need new sticks for the Razer Wolverine V2 Chroma I have no idea what the serial number is as my dad took it off  when we got the controller i’ve tried and tried many methods to figure it out  

Hi all!I have been using MMORPG mice for gaming for probably the last 12 or so years and I just personally find them the most comfortable to use for my playstyles across any title/genre. As some of you may know, MMORPG mice are few and far between when it comes to variety as they appear a bit more niche than, say, the classic FPS 2- or 4-button mice. Anyways, I have had a Razer Naga V2 Pro since last August that I purchased in store at a local Best Buy that I love (I had a Razer Naga V1 Pro beforehand as well) and unfortunately the 12-key plate has started to show wear and tear, amidst functionality issues occasionally with certain number buttons sticking or taking a few clicks before registering (ironically the 6 and 7 keys are the most egregious offenders, I wish I was making that up) and I was simple curious if there was a way I could order a replacement for just the 12-key plate. I have the receipt for my purchase through the Best Buy app and of course can access the SN on the mous

Hello,  My cat clawed the mic of my microphone V2 pro 2023 and it does not longer work, how can I buy a replacement mic for this model ?  Thanks a lot for your help.

I was wondering whether I could find a replacement for my Razer Blackshark V2 Pro as my little kid throwed it somewhere and I couldn't find it anywhere. If someone could help me finding one will be great. I'm actually from India and Iam a proud Razer user for more than 5 years ...can someone help ??

Help me change my old phone number, it was no longer active, this is connected to  the aunthentication  code, i dont know why there is no option to recieve it on my primary email. I cannot access also the backup codes since its asking otp's and sending to my old number

Hello.  I recently purchased this mouse and it was working fine until a few weeks ago and now it will not charge.  When connected to Synapse the charging indicator shows that it is supposed to be charging but will not charge past zero.  A slow pulsing red light is persistent on the mouse itself when charging.  Device is plugged directly into my computer with the original cable.  Firmware has been updated and I have reset the device by holding down the DPI button for at least 15 seconds to attempt a reset.  Nothing is working.  I purchased the device at Micro Center and the SN # is: 632521H32245428 I am requesting support to troubleshoot this issue or the appropriate RMA/Refund procedure to obtain a new one. Thank you.

Я зарегистрировал свои наушники, они отображаются, но я не получил код активации на свою электронную почту.И я не могу выполнить 7.1.  

I have had this mouse for a good two years and it worked perfectly, recently it just disconnects. Doesn’t appear in the app, and only works once I restart the mouse, and then too only for a few seconds, yes I have tried many batteries so that is not an issue, it was updated too so no firmware update is not an option. The mouse still seems to be powered because it has the sensor laser still on, but the indicator led that it uses to tell you if its trying to reconnect, doesn’t show any light. I cant find out what the issue is, I have an Orochi that works perfectly, I have tried this on three computers across three operating systems, same issue. 

Been using this keyboard for roughly 2 years, no issues. However, over the past week buttons have slowly started becoming unresponsive, it started with the pause forward and backward sound buttons in the top right. Then the whole num pad, arrow keys, and now everything bar the actual letters isn't working, (no spacebar no backspace no windows key) Please help, tried restarting pc, unplugging keyboard tried other USB ports, tired fiddling in razer synapse, tried uninstalling and re installing synapse, tried turning off, holding esc, caps and space bar. Nothing I can find that helps

I bought blackshark v2 headphones I tried to activate 7.1 on the rezer site It says this product is already registered. I have the purchase invoice, box, product and all the specifications, please send me the code

Satın aldığım razer barracuda x Chroma Rz04-05220100 kulaklığın wireless adaptörü kayboldu stoklarınızda varsa yenisi alabilir miyim

So, my Tartarus v2 was working fine, but all of a sudden the D-Pad stopped working. If i disconnect the device and reconnect it, i have about 3-4 seconds of a working D-Pad. I tried another Tartarus from my other PC. It seems my Tartarus is working fine on the other PC, but all Tartarus connected to this one have the same Problem. I already deleted Synapse, because i thought that was the error and I already reset the Profiles. Nothing worked and i have no Idea where to look next.

 Synapse 4 bricked 2 of my 3 Naga Left-Handed Edition mice (CRP DISABLED, firmware.bin mass storage). My last unit can't save onboard profiles reliably through Synapse 4 either. I need Synapse 3 to safely configure it.Already tried:- All official download links → redirect to Synapse 4- Filehippo/Softonic bootstrapper → servers are dead- Archive.org v3.3.0508 (2018) → too old for the Naga LH, and still tries to install Synapse 4- Extracting the 2018 installer via 7-Zip → GUI/service EXEs only, no USB drivers, wrong version- Offline install (network disabled) → installer refuses to continue- OpenRazer (Linux) → can't write onboard profilesWhat I'm looking for: If you still have Synapse 3 installed (v3.5+, 2020 or newer), could you zip and share the following?- `C:\Program Files (x86)\Razer\Synapse3\`- `C:\Program Files (x86)\Razer\DeviceDrivers\`- `C:\ProgramData\Razer\Installer\`Or better yet: the cached MSI packages from `C:\ProgramData\Razer\Installer\Razer Central\Packages\` or `C:\W

As title says. After going to use my mouse it did not wake. I tried to charge it with the regular charging cable but no light came on. I let it charge for 30 minutes but still no light and it still doesn’t turn on at all. 

Is there by any chance on getting a microphone replacement for the blackshark v3 pro. The microphone seems to not pick up anymore and makes a nasty static noise when adjusting it.

When I start the PC the Naga starts downloading an update, which takes 20, or so minutes and keeps popping up on whatever screen I am working within. At the end of this I get an error messaged that simply states: Error Updater Failed to complete. Click Here for Technical Support. I would very much like a fix to this. I like this mouse and would rather not change it. Thanks!

Hello Razer Support,I’m experiencing repeated instability and application crashes that appear to be linked to Razer background services.System context:Windows 11 High-performance gaming PC (RTX 3060 Ti GPU) Games affected: Battlefield / RedSec (DX12)Issue description:While gaming, I get random crashes after a few minutes of gameplay. The system itself remains stable, but the game closes unexpectedly.Logs / observations:Windows Reliability Monitor and Event Viewer show repeated issues involving:RzDeviceManagerEx Razer background services (Synapse / Cortex / Axon components) “Stopped responding / stopped working” entries Multiple service interruptions during the same timeframe as game crashesNo consistent hardware failure (no system reboot or BSOD), suggesting a user-mode/service-level conflict rather than full system failure.Steps already tested:Reinstalled GPU drivers Tested game stability under different GPU settings Monitored system logs for hardware errors Isolated other background

Hi,My Discord account is currently linked to another Razer ID. Many years ago, I connected my Discord to a different Razer account, but I no longer remember the email address or password for that account.I would like to unlink my Discord from the old Razer ID and link it to the Razer ID I'm currently using.Could someone please help me with this process?Thank you!

My USB dongle to allow wireless functionality to my Razer Basilisk Ultimate recently broke. I am trying to find a replacement, and my last attempt seemed to be a dongle for the Razer Basilisk X hyper speed so it won't connect. Does anyone have a link to 3rd party compatible dongle since the official razer parts store seems to have been sold out for like 5+ years. SN: 632138h13251986

I honestly don’t like razer at this stage. All these expensive laptop can’t even use for few years that’s a clear shame to the company. I’ve 2020 advanced 15inch laptop and my internal display wasn’t working. I then followed the instructions that razer put in and did: “Test the display by connecting an external monitor.” After that boom, no display in any of the internal or external 

Good afternoon,I am having the same issue as discussed in this thread https://insider.razer.com/razer-support-45/blade-14-rtx-3070-error-code-43-48998. When going to device manager and clicking into my Nvidia Geforce RTX 3080, I get this status message "Windows has stopped this device because it has reported problems. (Code 43)". Please help as I use this laptop for work and need my graphics card to be working.