Razer Support

It force installed the new version of synapse restarted my pc, now my nommo V2 don’t have any sound with synapse thx or stereo -Force restarted the speaker by unplugging for 3m-Reinstalled synapse-Only having sound when synapse is uninstalled or I turn off the window audio enhancement wich is désactivating synapse thx -tried beta of synapse wich is also not working 

I was wondering on how do I update my Razer BlackWidow V4 Pro Wired Mechanical Gaming Keyboard: Green Switches Tactile & Clicky - Doubleshot ABS Keycaps - Command Dial - Chroma RGB - Magnetic Wrist Rest - Snap Tap and how to also update my Razer Basilisk V3 Pro Wireless Gaming Mouse: HyperScroll Tilt Wheel - 30K DPI Optical Sensor - Gen-3 Optical Switches - 13-Zone Chroma RGB - 13 Programmable Controls - 3 Connection Modes - Black what products would I use to obtain the perfect condition on a Razer Enki Pro gaming chair. 

Hello, after updates Windows 11 and Razer Synapse 4 on October 15th-16th, THX Spatial Audio stopped working. At first, the sound would just randomly change volume, but after reinstalling all the drivers and programs, including Realtek drivers, it stopped responding to the equalizer in Synapse 4 altogether. After reinstalling several more drivers, the problem returned to its original state: the volume would change randomly with a distinctive clicking sound, as if you were plugging a cable into the audio jack and hearing crackling and popping sounds. However, after disabling the audio enhancement feature in Windows settings, the volume stabilized completely and the clicking disappeared, but I lost the THX feature. Upon further investigation, I noticed that in the Windows Device Manager, under the "Sound Processing Objects" tab, in the THX Spatial Audio Effects Component properties, under the "Events" tab, the following is stated: "Device SWD\DRIVERENUM\THXAPOComponent... requires furt

I need help for my keyboard i cant make any color and i cant change brithnes or direction on wave can you contact me please 

I am not sure if the key is either dead or just unresponsive. I’ve had this Razer Huntsman Mini Keyboard for a while, and yes, the “b” button is the only one that doesn't work. The way I am typing it out is by copying and pasting it. I play games and have my execution button set as “b” I tried factorying or whatever it's called, resetting the keyboard no use. I need help with this problem. Unless it’s a dead key, what keyboard should I get so I can swap the Keyboard switches over to the other keyboard? 

Hello,I have a Razer Blade 16 2024, recently the Q key on my keyboard is not lighting up correctly. It seems to be that the Green color does not work only on the Q key. What can I do to fix this issue?

BLACK SHARK v3 を購入し製品登録もしましたが　THX Spatial Audioのアクティベーションコードがありません。対象外と表示されます。このヘッドセットには付属しないのでしょうか

I have had this headset for less than a year. I use it on my xbox and for some reason it keeps disconnecting or shutting off, but when it does work my friends say it sounds like im underwater. Please help

My thx audio driver got deleted from laptop, speakers aint working

i cannot register with my new Razer Blackshark V2X it say set already register so i cannot activation 7.1 surround sound pls held

I’ve had my Razer BlackShark V2 Pro for just about a year, and both sides of the headband (the parts that adjust the size) suddenly cracked. I’ve always taken really good care of it — never dropped, never thrown, nothing like that. It started as a small crack and then completely broke, and now the headset feels uneven and unstable. Has anyone else had this issue? Do you know if Razer can repair it or replace it even if the warranty is over (I’m totally fine paying for the repair)?Would really appreciate any advice or experience you can share 

Hello,Made everything you guys asked. Mail receive with confirmation, but no code.Cant speak with anyone, cant send a support email  (just loops from page to page),New code, old code, always the same message - code send to email but no email received. Thx in advance.  

USB port change,Disable USB power-saving,Synapse4,Perform a clean install Synapse4,Firmware update,Reinstalling Windows11,BIOS update,I've tried everything, but disconnections and reconnections keep happening every few minutes to a few hours.No issues occur when Synapse 4 is not running.I tried the replacement item as well, but the result was the same.When a disconnect occurs,Microsoft-Windows-Kernel-PnP EventID 1010 Device USB\VID_1532&PID_02A7\8&140d7794&0&5 has been removed because it is not present on the bus.Number of removed devices: 26is logged each time.Please help me.

Hello, I am having trouble logging into my account on the Razer 7.1 app. It says ‘authentication not found.’ I tried restarting my computer and downloading the app again, but it still does not work.

I bought a microphone, installed the Razer add-on, and it's been writing this text for a very long time. So, I went into Discord and tested the microphone, the sound is very muffled, and I don't understand why it has this sound. I have the microphone turned up to 100. 

I have a lengthier cable for Razer Wired Headphones. the extra cable always get caught while gaming & its frustrating a lot. I am scared whether that extra cable gonna break one day. So, can someone tell how to fold without tangle or can I get a valuable helpful simple solution to this problem ? I tried searching in youtube but no luck for over the ear headphones. all the youtube suggestions are for earbuds not for over the ear headphones. I don’t have too many cables. I just want to minimize or need a helpful solution to not tangle and fold the extra cables of my Razer headphones. Hope I would get a solution to this. Thanks in advance.

I just bought the blackshark headphones yesterday. When I was registering for a new product on the website, I entered the wrong purchase date. Instead of entering 10/26/2025, I entered 2001.Can you help me correct the purchase date?  

Mehabalar eski numaram kayıtli olduğu için bakiyemi kulanamiyorum kod alamıyorum yardımcı olurmusunuz

my razer blade 14 no longer boots to windows whenever it tries to it shuts down just before reaching windows, trying to do a fresh windows instal doesnt work as when i try to enter boot maneger it reaches the boot maneger but shuts off before i can do anything, i done some reasherch and found out that it could be a cmos battery issues but i am unable to find a replacement for this model,  i live in the uk. i could really use some help if knows where i can foind one for this exact modle ps it is razer blade 14 2021  

Ive had my kraken v4 headset for about a month and a half. I am being forced to use the game audio for EVERY audio output when i want to have discord set to chat audio. The reason for this is whenever changing discord to use chat audio when audio comes from discord after a few seconds all audio from the headset will cease, i can easily replicate this by changing the output and spamming my mute key which will cut it out. I have updated the headset and dongle firmware, and disabled all exclusive settings,  i saw a few people on here talk about something similar, but not exact a few months ago, does anyone have a solution?

Hello, recently you updated Razer Synapse to change Mouse Button 3 to Scroll Click. Now my Middle Mouse button does absolutely nothing on click, and can’t be remapped back to Mouse Button 3. Fix this? / How to fix this? Stop ruining your hardware with pointless software updates?

Thhhis is a point of unusable and honestly horrible experiience.  I am typing this with the experiece I have all the time and I am hhoping this can get fixed.  II is up to date on FW and hoonestly horrible What are my options?

I've had a Basilisk X Hyperspeed for 15 months now. In the last 2 weeks or so, it feels like it is draining the battery super fast or at least the hardware thinks it is. I just put in a new Duracell AA a week ago, as the low battery message was appearing and 5 days later I got the same message. I put in another fresh battery yesterday and today the low battery message appeared again. I've tried the Razer support guidance about checking the firmware is up to date and that Windows (11 in my case) is up to date and they were already up to date. I usually connect using 2.4ghz wireless rather than bluetooth but when following the support procedure for checking firmware it said to connect via BT. When I did I noticed the PC telling me battery was at 13% despite only being put in the previous day. Anyone else experienced similar recently and have a resolution. Previously the battery had lasted months.

i bought razer gold card for payment.but its was scammed.

Hi Razer Support--I need to order a replacement Seat Plate for an Iskur (RZ38-0277).  Can you please provide a link to purchase the part? Based on other threads here it is part H in the below: