Razer Support

Razer Synapse shows a ‘FIRMWARE UPDATE AVAILABLE’ message. I get sent to this page https://mysupport.razer.com/app/answers/detail/a_id/19821 where I follow the instructions to update the firmware. I am able to successfully update everything except for ‘BIOS Firmware Updater v2.02’ released June 30th 2026. I follow each step from page https://mysupport.razer.com/app/answers/detail/a_id/15235 yet it still does not update from BIOS version v2.00 to v2.02. What happens after I press update and the laptop restarts is Razer Synapse still showing the firmware update message and then the BIOS updater still says that I am on BIOS v2.00. I have tried to multiple solutions from previous threads but none of them have worked. Please help, thank you.

is there a single update that could not destroy something?i got my workflow saved on razer mouse it mostly consist of macros which have smaller specific macros since its mostly just detail changing while keeping the restafter the new update my macros that yet have worked perfectly fine last week (No i did not change anything in them) stopped working Its seems that now if macro consists of other macros/loops and then of commands like click etc the stuff after macro/loop gets skipped entirly Synapse version Version 4.0. [removed by moderator] Added pic to be exact in what I mean This is single macro that has 2 macros inside the stuff behind the cross just gets skipped while last week it worked perfectly fine

Hello, I had a problem with my Razer USB Sound Card device. A week ago, my Razer Synapse 3 updated to 20240718 (3.9.630.62714). After that, the sound in my Razer Blackshark V2 SE headphones became terrible. The sound began to fluctuate in volume and there is a feeling as if someone in real time turns the equalizer, so the sound becomes unbearable. Also, if you start watching a Youtube video for example, the sound only comes on after 2-3 seconds and after that it also sounds terrible.I have tried many ways to solve this problem, including reinstalling Windows 11. I have described them in the Razer Synapse topic: https://insider.razer.com/razer-synapse-29/cracking-audio-and-sound-volume-fluctuations-in-razer-blackshark-v2-se-after-update-synapse-3-20240718-3-9-630-62714-65042.Also, other people who posted in the last thread had the same problem.Part of what has helped is disabling “Sound Enhancements” or turning on “Disable all additional effects” in the Windows 11 sound settings. But th

Hi,The right side armrest on my Iskur V2 chair is broken - a chunk of the armrest foam broke off. Is there a chance to purchase a replacement armrest as a separate part?Thank you in advance!

Hello Razer Support,I am reporting a repeatable battery-telemetry bug with the Razer Wolverine V3 Pro on Windows when it is connected through the 2.4 GHz wireless dongle. The controller works wirelessly, but Windows applications cannot obtain a valid battery level. A battery widget using the public Windows controller APIs always displays 10%, regardless of charging, reconnecting, or firmware updates.SYSTEM AND DEVICE• Controller: Razer Wolverine V3 Pro (Xbox/PC)• USB vendor/product ID: VID 0x1532, PID 0x0A3F• Connection under test: 2.4 GHz wireless dongle; controller is not physically connected by USB• Operating system: Windows 11 Home 64-bit, version 10.0.26200, build 26200• Controller firmware: 2.04.00_r1REPRODUCTION STEPS1. Connect the controller to Windows through its wireless dongle.2. Disconnect the USB charging/data cable so the controller is operating wirelessly from its battery.3. Read the controller battery through Windows.Gaming.Input.Gamepad.TryGetBatteryReport().4. Calcula

Hopefully the real razer support reading this here is my warranty claim, pls send me private msg for serial and further details. Having Razer Wolverine V3 Tournament Edition purchased approximately 3 months ago. Controller out of box intermittently developes severe unintended left-stick movement during gameplay sometimes locks and no way to stop (stick drift+). Additionally, pressing L3 (Left Stick Click) fails to register sprint correctly and triggers unintended movement. Firmware updated to latest available version. Profiles reset to default. Multiple USB cables tested. Issue persists. Xbox console restart or controller reconnect may temporarily resolve the issue, but issue returns randomly. Stock Xbox Series X controller functions normally on the same console.Attaching video link of problem: https://drive.google.com/file/d/1YOq5QZMdPQTQeNsMIRz8B7nOa0TPk_4a/view?usp=drivesdk 

The rubber feet on the bottom of my 2022 Blade 15 (RZ09-0421) are in need of a replacement. Where can I get official replacement parts, and are there any repair instructions?

 Hello Razer Support,I followed all the steps in your Secure Boot Recovery article (Answer ID: 20795) exactly as instructed.I successfully booted from the USB recovery drive and completed the recovery process.However, the issue is still not resolved.When Secure Boot is enabled, Windows fails to boot and shows the Windows Recovery screen with error code: 0xC0430001.When Secure Boot is disabled, Windows boots normally without any issues .Could you please advise on the next steps? Is there an updated BIOS, Secure Boot database, or any additional recovery procedure available for my device? Thanks.

Blackwidow v4 pro pressing B H Y and left arrow repeatedly. Ive tried cleaning under the keys, disabling synapse and removing the driver (followed by a restart). Nothing has worked

 recently purchased the Wolverine V3 Pro controller, and it was working great for a couple months, best controller I’ve ever had. I booted up yesterday to play and the controller will not connect to my Xbox series x. I am using the dongle. 1st troubleshooting method: The dongle is plugged in firmly. 2nd troubleshooting method: Both USB ports in my console were tested with reader I have. 3rd troubleshoot method: Turn off the controller, unplug the dongle, and factory reset the xbox. Plug it back in and try again. Didn’t work. 4th troubleshoot method: Plug the razer controller into the xbox series x directly with the Razer provided cords. Still didn’t work.  5th troubleshoot method: Plug the controller into my PC directly, and update the firmware. This worked and the controller registered. I did an update. The dongle did not need an update. 6th troubleshooting method: I repeated methods 1-4 from above, now with the updated firmware. Nothing. Also, I made sure the controller is in Xbox mo

I bought the 18" razer backpack less then 8 months ago and already 3 of the rubber handles on the zipper have broken off. I don't want a return cause I love the backpack I just want new zippers. I don't want to use just any old zipper. 

Hi,i lost my dongle for my Razer naga v2 hyperspeed. where can i buy a replacement dongle ? greets Roel

Integrated graphics still work, but the RTX 3070 not working, is not recognized in task manager, and shows “Windows has stopped this device because it has reported problems. (Code 43)” in device manager properties. I have never had this problem before and it happened immediately after updating from windows 10 to windows 11.

I couldn’t find a direct support link to use, but I’m looking to merge accounts or change the email with a Razer account I created in 2022.The account is still being used on my PC, but the email associated with it has been deleted and no longer accessible. I’m unable to change the email due to the 2-step-verification codes being sent to the email.I can verify the needed information as well. To whoever who can help, thank you!

i bought 2 razer gold codes and it says it already redeemed can you checkif its really redeemed or a glitch happened and if i can know when it got redeemed 

I tried scratched my razor gold card but all the code of the card just rubbed off

hello razer» iam acontent creator from egypt i neep to be part from razer community i hope to make collap with you i signed up from 3 months and iam still waiting any answer about my order about collap and ineed to any answer thx btw for take care our community

As stated I have lost my dongle and id like to see if I can order a new one or where I can pick one up!

Hello, I’ve had my V2 Pro for a while now and my usb dongle stopped working. Not sure if the USB got damaged in any ways but I tried connecting it to other devices and it doesn’t work either. Is it possible to get a replacement for my USB dongle?

Can I pair my Razer Hammerhead V3 Hyperspeed headphones (the version without a dongle, using the case as a 2.4GHz hub) with a dongle so I no longer need the case?

Would really appreciate some assistance solving this ongoing issue I’ve faced since switching to Razer products.Running Windows 11Launching the Synapse start menu shortcut in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Razer as administrator doesn’t open anything and nothing labeled as Razer appears in Task Manager.I’ve also added Razer Program Files, Program Files x86, and %appdata% folders to windows defender exclusions under virus and threat protection.Launching C:\Program Files\Razer\RazerAppEngine\RazerAppEngine.exe also doesn’t workMain problem with this current workaround is that I have to pin a shortcut to the Start Menu which will change with every Synapse update. 

I recently purchased a Razer Barracuda X headset after using a very old and broken headset for a long time. I am extremely happy with it save for one thing: in some of the games I play, audio that originates from a certain distance or is below a certain volume seems to just get cut out. I cannot hear sounds other players make unless they are relatively close to me. I’ve tried pretty much everything I’ve seen online. This issue persisted between devices, after completely uninstalling 7.1 surround sound and restarting my computer, trying different USB ports, adjusting computer audio settings, etc. My old headset, despite being very low-end and broken, still registered the quieter sounds that originated farther from my location. I haven’t seen anyone else mention this specific issue, but I’m hopeful that someone can give me guidance on how to fix this. Thank you in advance to anyone who can help me!

Hey, I recently bought the blackshark v3 pro headset for my Xbox and my dongle appears to have stopped working. I was looking to purchase a new one but saw that you guys don’t sell them. I’m not sure if there’s anywhere else to get one either. Any help?

Hello. I lost the USB C dongle for my Razer Barracuda X Chroma headset. Is it possible to get a replacement ?

Hello Razer Support,I recently purchased a used Razer Viper V3 Pro, but it did not come with the wireless dongle.Could you please let me know whether I can purchase a replacement dongle and how I can pair it with the mouse? I can provide the serial number, photos, or any other information you need.Thank you for your help.Best regards