Razer Support

Hello guys,I 've had my headset for 4.5 years now, it was a birthday gift from my father. I ve been using them on my daily gaming sessions and hanging them on a headset rest when not-in-use. I 've had no issues with them until yesterday. I was gaming using the wireless mode and stood up to get some water. The headphones disconnected ,as expected, since I got out of the range but when I got back they kept disconnecting and reconnecting.  Since yesterday whenever a sound is played they keep connecting and reconnecting.  I tried the pairing tool but I still have the same issue.Any ideas on how to fix it or what might be wrong?Thank you in advance and I look forward to any guidance.

This started a few days ago. Cortex would launch, login would pop up, and than the screen goes black. I’ve tried every fix I could find from uninstalling to the HDR ( neither of my monitors or TV I have hooked up are HDR compatible).  Any resolution to this issue would be appreciated.

Hello Razer team i bought the Razer BlackShark V3 Pro a while back, came back from my gaming break and found out i lost my dongle, and its bothering. Ive searched my whole room and no luck, i would appreaciate if i can be able to purchase a new dongle, i saw you guys dont sell them execpt the hyperspeed ones which dont work for me lol, I kinda have a $250 headset that dosnt work for now! if u guys or ladies need the part numbers, here they are [removed by moderator] and part number is RZ04-05400500 i dont know if these are needed but what the heck, have a goodnight! :)

Hello,I have already performed the firmware update (RZ04-0517, Firmware v1.2.3_r1), but the issue still persists.I disabled the LED/RGB in Synapse (I've tried both Synapse 3 and 4). However, after turning off the headset and then turning it back on, the LED is on, even though Synapse still shows it as being off.Please address this issue. It's a $200 headset, and it should function correctly.Thank you!Pls fix this its a 200$ headset…  

I’m creating this thread because the same Bluetooth failure is appearing across multiple Razer products, and after deep technical investigation, it’s clear this is not a user error, not a battery issue, and not fixable by any troubleshooting steps Razer currently provides.This is a design‑level flaw in Razer’s Bluetooth implementation — one that permanently disables Bluetooth functionality and leaves customers with no recourse except replacement.I’m laying out the full findings here so other affected users finally have a definitive explanation.IF YOU ARE AFFECTED BY THIS ISSUE, PLEASE LIKE THIS POST, LIST YOUR PRODUCT AND FIRMWARE VERSION AND ANY IMPACT THIS HAS HAD ON YOU (FORCED REPLACEMENT, MOVED TO ANOTHER BRAND ETC.)ISSUE PRESENTEDThe Razer Pro Click (and several other Razer Bluetooth mice) can enter a state where Bluetooth pairing becomes permanently impossible. The symptoms are consistent across all reported cases:Symptoms•     Mouse refuses to enter normal Bluetooth pairing mod

Please razar i want to know date and time . My razar gold gift card has been used  pin :8747 83399 13960upcnumber:19674204602

Which updates and in what order?  

The middle button will stop working until i go in an reset the mouse in synapse. Started only recently doing this.Problem is i can’t install synapse on my work pc. And even if i could, resetting my mouse every few hours isn’t viable.The button works. its just bugging out. any ideas?

Out of the box new, my Razer Viper V4 Pro scroll wheel dies not work. The scroll wheel can be clicked but not scrolled up or down. I found another forum post and tried all the trouble shooting recommendations that were in the previous forum post. Below is the forum post. Please help. https://insider.razer.com/razer-support-45/razer-viper-v4-scroll-wheel-not-working-88557?tid=88557&fid=45

Hello, I bought a Razer BlackShark V2 X recently, but when I try to activate the 7.1 Surround Sound, it says the code/serial has already been registered or used.The headset appears to be genuine and brand new.Could you help me activate it or provide a new activation code?I can provide the serial number, proof of purchase, and photos if needed.

Hello,I recently registered my Razer headphones on my Razer ID account, but I have not received the email containing the 7.1 Surround Sound activation code.I have thoroughly checked all my email folders, including the spam and promotions tabs, but the email is nowhere to be found.Could you please verify my product registration and send or reissue the activation code to my email?Thank you.

so recently i’ve bought razer blackshark v2x and when i was trying to get the 7.1 code message has appeared "This product is already registered. If you did not register it, please contact Razer Support" i can send you the serial number and i need help pls.

Just got a pc last week and now my mouse click seems to not be working. Whenever I play a game the mouse click doesn’t work. Eveything else is fine just the click. I’ve tried some fixes but they don’t seem to work. I’m not too sure if it’s a problem with the mouse. Also pressing hard on left or right click seems to fix it for a couple of minutes but then it just starts again. But it doesn’t happen whenever I’m off a game. Model is razer viper 8khz.

Hello,I recently registered my Razer headphones on my Razer ID account, but I have not received the email containing the 7.1 Surround Sound activation code.I have thoroughly checked all my email folders, including the spam and promotions tabs, but the email is nowhere to be found.Could you please verify my product registration and send or reissue the activation code to my email?Thank you.

with the example of "shift + \" which i assigned to the Razer naga X's sensitivity button, any key or button with a macro assigned to it registers as nothing at all to discord. I also tried with my Blackwidow V4 X, reassigning Print Screen to 'ctrl + numpad5' then assigning mute in discord to 'ctrl + numpad5" and recieved the same result of nothing whatsoever. this is driving me crazy, even in this reddit window right now the remapped naga button isn't typing "|" when i press it.Has anyone else had this issue? i tried to recieve support on any other channel whatsoever but the item is out of warranty so i wasn't even given a way to ask

I could not figure out why I could not select more than one unit in Warhammer. I thought it was my keyboard, so I had to borrow one from a friend and I found out it was indeed razer. The alt and ctrl key are not working specifically in Warhammer because of the 4th version of synapse. I found a post about this same issue 6 months ago and the devs have not fixed it as of now. This bug seems to be happening in other games according to other posts I found and it’s stupid that they removed the access to rollback to Synapse 3, the only plausible solution while still conserving the functionalities of having a Razer Keyboard. I wish I had never updated it because now a manual shut down of Synapse 4 is necessary for certain games to work, which is funny as these products are designed for gaming. This is a software issue that needs to be addressed ASAP. It is unbearable that this bug has been ignored for so long. What’s the point of the software if it is just going to hinder the functionality of

 When I switch to the USB dongle for my mouse, my mouse disconnects and connects without stopping and when I connect it with the wire it stops and I can do it but it's very strange to play with the wire so I hope you can help

Hello, I am trying to find the exact specifications to upgrade my Razer 17” (currently with 32GB) to 64GB of RAM.

Hello,I purchased a razer tarok pro gaming chair a year and a half ago and now the wheel base of the chair has been damaged, I need a new wheel base but I can't purchase one for a replacement and I can't get in touch with any help, I've tried to email support@funnivation.com a few times but have never received a reply, can someone please Can anyone help me?thanks! 

I just received a Core X V2 and configured it with a RM 1000  power supply and  RTX 5080 graphics card. This is connected to the Thunderbolt 4 port on my ThinkPad laptop. Using Synapse I can connect to the Core X but the graphics card is not recognized in Device Manager. I have watched every troubleshooting video with no improvement. When I try to install the NVidia driver it aborts saying no NVidia card detected. The ThinkPad has an Intel card. What I have tried:reinstalling the GPU card and all connectors. Updating the Thunderbolt driver. Rebooting the system with the Core X powered and not poweredI have spent over an hour with Razer chat support with no resolution. Any other suggestions? Thanks

I have a Viper V3 Hyperspeed that won’t track on my new mouse pad. It works fine on other surfaces. I have an older razer atheris that works fine on the new mouse pad. Is there anything I can do to fix this?

need help on getting a new dongle i have lost mine and cant fine it anywhere. the serial number for the mouse is (removed by moderator)

Hello! I have owned the Viper Ultimate for a while now, and the wireless connection was not working for a bit. I have recently started trying to fix it, and believe to have narrowed it down to a broken dongle. I checked the replacement store but it says out of stock. Please let me know what I can do or if their might be another issue with it. Thank You!

Today, I just want to take a moment to publicly thank someone who truly helped me during a difficult situation — Razer.Sushi.Boi.As someone living in Vietnam who purchased a rare Razer mouse model from Japan through a proxy shipping service, my warranty case became extremely complicated. There were language barriers, missing invoice issues, reseller limitations, and many stressful moments during the process.But through all of that, Razer.Sushi.Boi continued responding patiently, respectfully, and professionally. Instead of ignoring my situation, they actually listened and tried to help me find solutions step by step.In customer support, small actions and simple kindness can mean a lot to people. And honestly, the support and attitude I received from Razer.Sushi.Boi made me feel heard and respected as a customer.I know many people only post when they are angry or frustrated, so I also think it is important to publicly appreciate people when they genuinely try to help.Thank you again, Ra

Hi, I have razer blade 15 2021 base model and getting Secure Boot Violation message every time I start my laptop also tried to rest pc from setting but didn’t solveplease guide to fix this