Razer Support

I have a Razer keyboard, mouse and headphones. Today I went to use my machine and no taskbar in Windows 11 24H2 after login. Every minute explorer crashes and the screen goes black and restarts. If I’m patient enough I can get task manager open and kill all Razer software, then I can start an explorer process without it crashing. I’m uninstalling all Razer software now. There was an update the other day from Razer (seems to update more than Windows) and it tanked my system. Pretty disappointing that more quality testing wasn’t done. Searching google this seem to be a regular issue. Should I bother to reinstall any Razer software or save myself from the aggravation? Which software is essential just to run the peripherals and not inject buggy code into the shell?

Hi, i need repair on my razer phone but i dont know if you guys are able to do it, it needs a battery replace and the charging port is giving alot of issues to charge.Thanks

Hey there,I’ve recently bought a used Basilisk V3 Pro, the dongle of which seems to be broken (just not getting recognized at all). The mouse pairs to my laptop in bluetooth, but I need the dongle as my pc does not have bluetooth. I have another dongle, from a Basilisk X Hyperspeed (not the mouse though, just the dongle) - is there a way to connect the V3 Pro to that dongle? The Hyperspeed dongle utility just wants me to pair a Basilisk X Hyperspeed with it and won’t even let me get to a menu where I can select other devices.Kind regards,famijoku EDIT: I got to the menu for selecting devices and selected the Basilisk V3 Pro, however the ‘Updating firmware’ part is stuck at 0%

Yesterday, when I tried to change the bound phone number, when I sent the verification code, it prompted that my account was locked. Please help me unlock it

Razer Barracuda X (2022) Wireless Dongle Replacement are there directions on paring process and where should I go to get a dongle???

Hello! I have  an issue  with the Razor zen tarok  gaming chair. It should still be under warranty.  I bought a Razer Tarok zen chair over a year ago and unfortunately the base (where the wheels attach too) has cracked and now the pole connected to it just goes straight to the floor and catches my carpet or scratches my laminate flooring...I cannot lift or lower the chair anymore.  Is there anyway I can purchase replacement parts for the chair?  Or can you replace the chair for me under warranty?

I’ve recently have been having problems with the Razer Barracuda. Synapse says the headset isn't turned on even though I am currently using it. Everything is pretty loud and the audio sounds a bit different. This started happening after I got Synapse, and I can’t do anything about it. If someone knows what happening, please tell me so I can fix this.

I’ve had my Razer Barracuda X for about a year  now, this morning I tried to turn it on, but it didn’t turn on. So I charged it in till it was blinking green, I tried it again but I still wouldn’t turn on, I tried spam clinking the button, holding the button for a while but nothing worked. Any help would be much appreciated 

Hi, I am having sensor issues with my Razer viper v3 pro. Tried upating firmware, drivers, disconnecting and connecting mouse, everything. Yet it is still not working, The cursor is hardly moving and is having signal cutouts. 

I need help to provide missing number of my $200 razer card which I overscrathed..

I had brought a 100.00 razer gift card on best buy but when I redeemed the online gift card there wasn't anything on the card? And I had gotten another one that did the samething. I don't understand why there wasn't any money on my cards? 

Can someone from Razor please help me try to BUY another wristpad for the Razer Ornata Chroma? The leatherette is just garbage after awhile and there’s no replacement option. There’s no upgrade options. You would think there would be an option to buy something with a nice magnetic fit that is new and improved on their website.

The issueWhenever the fans kick in, an unusual noise occurs. It sounds to me like the fans receiving 100% power for a split second before returning down to 1% and slowly ramping back up from there. I would expect that the intended behaviour is for fans to slowly ramp up over the course of 10 seconds or so without this initial “pulse” sound occurring.VideoHere’s a video of the sound occurring as I turn the fans on manually.The issue has also been documented on reddit (by someone else) https://www.reddit.com/r/razer/comments/17ajc1t/noise_when_fans_kick_in/Additional considerationsIt appears to happen when the fan mode is on either Balanced or Custom, but not on Silent. I could just keep my fans on Silent mode

Hi, I bought these headphones 5-6 months ago. They work fine on my phone. I'm having trouble with the microphone on my PC. I hear a crackling noise from behind. It sounds like the sound coming from the back of a refrigerator. My voice goes back and forth. So I didn't bother with it, I just used the WO Mic on my phone and used it. Now I'm fed up with this. I've heard other people on forums have had this problem. They uninstalled all their audio drivers and rebooted. I did that too, but nothing changed.

Subject: Damaged/Missing Razer Gold PIN – Request AssistanceHello Razer Support,I purchased a Razer Gold card but the PIN under the scratch-off is missing/damaged and unreadable. I’d like help redeeming or replacing it.Details:• Approximate purchase date: [insert date]• Retailer / store: [insert store name and location]• Amount on card: [insert value if visible]• Barcode/serial visible on card: [paste the barcode number if visible in photos]• Order/receipt number (if bought online): [insert if available]Attachments: • Clear photos of front and back of the card (including barcode).• Close-up photos of the scratched-off area.• Image of purchase receipt / proof of purchase (photo of till receipt, bank statement entry, or order confirmation).Please let me know what additional information you need. Thank you.

The height and tilt plate is broke is there a way i can order the part, it is out of warranty but will be happy to pay for the part

Hi All, Your support portal for the UK is non-existent. Chat does not work and there’s no way to initate a conversation.I have a Razer Nomios V2 Pro where the subwoffer has stopped working and now the speakers themselves have turned themselves off as the control pod has also developed a fault. This is the third problem in three months of having the product and now I’ve had enough Who do I contact email wise for an RMA? There appears no way to raise a ticket for this issue in the UK. B

Hello, I have a problem with the bluetooth connection on my iphone 16 pro max.. Everything is paired but when I turn on the music the music does not play through the razer.. and on the razer control the bluetooth button flashes and does not light up like the others like when I have it selected via USB to Computer.. I did not find a single topic on the internet to solve this problem.. Could you please help me? The problem occurred when switching from an old phone to the iphone 12 pro max, everything worked as it should, only when changing the phone and downloading the application to the phone it no longer works.. I also tried it on my friend's iphone 11 pro and the same problem.. Thank you 

My Hammerhead true wireless v2 won't pair with my phone, or PC.  It's fully charged.   It was still sealed when I got it, and I registered the product so it should be legit.  I tried pairing with the razer audio app, on my PC, curious what I'm doing wrong.

Buenos dias. Desde la ultima actualizacion y a pesar de haber desinstalado el software de Razer y haberlo vuelto a instalar. Cuando arranco mi equipo con Windows 11 tanto el Razer Synapse como el Razer Chroma, arrancan pero no minimizan.  

Hi, is there any way to replace/ buy new wireless dongle for the Barracuda X (2022) black?my headphone suddenly stopped working one day with my PS5, and i thought it was because i never performed firmware update on the headphone itself. however, when i attempted to perform update on my PC, it didn’t detect the dongle. i have tried using other PC as well but they didn’t detect the dongle as well. so i concluded the dongle itself is damaged. is there any way i can get a replacement?

Hi I move a couple weeks ago and my blackshark headset dongle theres nowhere to be found is there a legit replacement that i can use plz help 🥹

Hello, I bought the Razer Blackshark V2 X headset with microphone and I want to log in to surround sound and it asks me for an activation code, but there was no activation code with the headset, is there anything I can do about it?

I am having trouble with the side buttons on my mouse. Naga V2 Pro’s  duel button panel is having issues where the button is being held down. which is causing the mouse to malfunction and not be able to click on anything at all. I’ve tried updating the firmware and cleaning the connectors. Neither has solved the problem.Can I receive help on this issue?

Hello so I’ve recently been experiencing issues with my Razer Blade 15, obviously it’s beyond warranty at this time and I had this laptop since 2021. I have had the battery replaced twice now and most recently earlier this month. I am still experincing random shutdowns more frequently when gaming, I do not believe it has anything to do with high temps at all as it shutdown almost instantly for games that require more power consumption such as playing COD, Batman, GTA, etc. I’m not sure what else to do, I have done some research and most likely think it’s something to do with my PSU? Everything else seems to be fine and it charges fully too and can be disconnected without issues unless i’m gaming it shuts off. I do notice that the PC flickers when gaming sometimes switching between plugged in and off when usin cpu/gpui extensive applications but when i’m not gaming it runs fine. I also had bought a different charging adapter sometime last year off amazon as the original one I had bef