Razer Support

Hello, I have a Razer Atheris mouse that has been with me for few years. Recently I lost the 2.4ghz Dongle. I can use it with bluetooth, but it would be appreciated that I can buy one. Thanks

Hello, I lost the wireless dongle for my DeathAdder mouse. If I purchase the 'wireless dongle' listed on the website, does it come with the small USB receiver required for the mouse? Because that is missing as well

Hi, Bought the headset back in 2022 (No longer in warranty I know) but past few weeks had issues where the headset has not been charging properly, then this morning wake up to see if its charged to find the left earcup (where charge port is located) was really hot. I Had to use force to remove charger (official razer charge cable that came with headset) was hit by the smell of burning plastic and feel that this could of been far worse. Think this is the only way of contacting support, due to no longer being in warranty, but feel this should fall under the consumer rights act 2015 in UK law as surely A £180 headset should last more than 3 years. I feel like I've escaped a serious issue, as this could of quite easily resulted in a fire destroying my family home! So where do I go from here?

To Razer Warranty and Escalations Team,I am writing to formally request a warranty repair or replacement of my Razer Blade 18 (2023) laptop, which has a confirmed hardware defect in its Intel Core i9-13950HX processor consistent with Intel's publicly acknowledged 13th generation manufacturing defect.DEVICE INFORMATIONModel: Razer Blade 18 (2023)Processor: Intel Core i9-13950HX (Family 6, Model 183, Stepping 1)GPU: NVIDIA GeForce RTX 4070Purchase Date: June 2023BIOS Version: Current (latest Razer firmware applied)SUMMARY OF ISSUEThe laptop enters a reboot loop with hardware errors whenever Intel Turbo Boost is enabled in the BIOS. The system operates in a degraded state only when Turbo Boost is disabled. This behavior persists across a full OS reinstallation on a brand new SSD, conclusively eliminating all software causes.TECHNICAL EVIDENCE1. WHEA Hardware Error – Factory Installation (July 3, 2023)A Windows Hardware Error Architecture (WHEA) kernel error (EventRecordID: 1) was logged o

I need a replacement battery for Razer Blade 17 2019 model as my battery is swollenProduct number is RZ09-03148E02Battery Part: RC30-0287Where can ij buy the battery?Thanks 

​​​​​​Secure Boot Violation on Razer Blade 15 (2021) RZ09-0367   I am experiencing a "Secure Boot Violation" error on my Razer Blade 15 Advanced Model (Early 2021). I would like to resolve this while keeping Secure Boot enabled, but I am stuck with the following issues: I have tried a bunch of trouble shooting with no progress and the next recommendation is to update the official BIOS firmware to update but I can’t find it. Please explain how to fix this issue  I have tried bootloader repair. Additionally, I have seen a lot of posts about this that seem like they have been resolved. Why is there not a fix posted publicly on your site to avoid scammers trying to reply? 

My i9-13950HX processor recently started acting strange. Typically, it's 45-60°C when idling and performing light tasks, 60-75°C when working, and 75-90°C when gaming, which is perfectly normal. But recently, a problem started.At some random moment, seemingly due to a software bug, the CPU would reach 100°C, the clock speed would remain at 5-5.5 GHz, and the fans wouldn't do much to cool it (maximum fan speed doesn't help at this point). But in Task Manager only 5-10% of CPU usage. I found a temporary solution to prevent the processor from cooking itself: Control Panel\Hardware and Sound\Power Options\Edit Plan Settings -> Change advanced power settings (Power Options) -> Processor power management -> Processor performance boost mode -> Plugged in (change from Enabled to Disabled). This drops the processor temperature to 50-60°C and keeps the clock speed at no more than 2.1 GHz. This is clearly not a permanent solution, as processor performance is 3 times worse. If I switch

Recently my middle click stopped working. I’ve followed the steps recommend such as updating mouse, re-installing drivers, and blowing into the mouse to remove dust. Non of these attempts resolved the issue. Does anyone know a fix? 

Hello Razer Gold Support Team,I am contacting you regarding a Razer Gold PIN (USA $50) that I recently tried to redeem. However, I received an error message stating that the code has already been used.

On October 15 of last year, I purchased an 18-inch laptop and a cooling pad at the Razer store in Causeway Bay, Hong Kong. Six months later, I hadn’t received the Razer Silver, so I contacted customer service. They told me I needed to provide the 19-digit order number, but my physical receipt and the email confirmation only show the number #RZHK00000 on the receipt. The receipt also proves that I purchased the item directly from your Razer store, not through a third-party retailer. Is your company refusing to provide the Razer Silver, It’s not an online order either—how do handle that? 

when i opened razer synapse it proceeded to disconnect and reconnect repeatedly when closing synapse the keyboard has become unresponsive with the rgb on i have tried performing a hard reset the keyboard then does waves of rainbow rgb still unresponsive and occasionally disconnects i have tried ports in the front and back of pc directly and different usb c wires nothing changes

Hello Razer Support,I own a Razer Viper Ultimate mouse. The wireless USB dongle keeps connecting and disconnecting continuously, making wireless mode unusable.I have already:Updated firmware/softwareTried multiple USB portsTested on another PCWired mode works normallyPlease let me know if a replacement dongle is available for my region (India) or if this qualifies for warranty support. [removed by moderator] Thank you,Nasir Khan

Error: ENOENT, mode_modules\ref-nap\build\Release\binding.node.node not found in C:\ProgramFiles\Razer\RazerAppEngine\app-4.0.660\resouces\app.asar  I got this message with a Javascript warning today. I havent had any problems with the Synapse 4 program/app before today. Have not done anything special, exepct small updates  with Windows Defender. (Larger Defender update came today tho which im currently downloading while writing this)I have no idea if that have anything to do with this problem. Thankful for any information and or solution to this!  

Subject: Missing/Erased Serial Code – Razer HeadsetHello Razer Support Team,I am writing to report an issue with my Razer headset. The serial/product code on my device has been erased or is no longer readable, which is preventing me from registering or activating the product.Product details:- Product: [Headset model – e.g. Razer BlackShark V2]- Purchase date: [Date]- Place of purchase: [Store name / online]- Order number (if available): [Order #]I have not misused the product in any way. The code appears to have faded or been damaged, which is outside my control.I kindly request that you help me retrieve or re-issue the product code so I can complete registration.Please let me know what information or proof of purchase you require from my side.Thank you for your assistance.Best regards,[Your Name][Your Email][Your Phone – optional]

Subject: Missing/Erased Serial Code – Razer HeadsetHello Razer Support Team,I am writing to report an issue with my Razer headset. The serial/product code on my device has been erased or is no longer readable, which is preventing me from registering or activating the product.Product details:- Product: [Headset model – e.g. Razer BlackShark V2]- Purchase date: [Date]- Place of purchase: [Store name / online]- Order number (if available): [Order #]I have not misused the product in any way. The code appears to have faded or been damaged, which is outside my control.I kindly request that you help me retrieve or re-issue the product code so I can complete registration.Please let me know what information or proof of purchase you require from my side.Thank you for your assistance.Best regards,yasser shokriyassershokri86@gmail.com00966500471346 

غولد لقد تمت سرقتي عبر بطاقة هداية رازيرGold, I was stolen via a Razier gift card 

I purchased the product, but almost a year has passed and I still haven't received the 7.1 activation code due to a "previously activated" error. Please help me.

i misplaced my dongle and was trying to figure out how to get a new one

Hi there! I broke my dongle in a case of careless hurry two days ago.Have been using the mouse for about 5 years now, got it as a gift for finishing my apprenticeship. Bluetooth is serving okay, but in the flat the interference is too high for it to function without the dongle.Is there a way to acquire a replacement? 

The adaptor recently fried because of a power surge but i can’t find any compatible models available online. You can find RZ04-0380 but not 03801. What are my options, can the adaptor be repaired if there’s nothing available or can the 0380 be made to work?The headset is R-R-RAZ-RZ04-03801 and the adaptor is RC30-03801. Bought in Portugal

Hi support team,I am currently locked out of my Razer ID account because I changed my phone number and can no longer receive the 2FA OTP.To make things a bit more complicated, I do not remember the old phone number that was originally linked to the account.Could a support member please send me a PM? I am happy to provide whatever other account details are needed (registered email, billing info, date of birth, etc.) to verify my identity so we can reset or remove the 2FA.Thank you,

I bougth a Razor Gold Card for 25 USD by StartSElect I Paid and got the card, by emailI sent the card to the reciver and the recier said it var already redeemedOrder number : RG [removed by moderator] and the code was : T8MAH7XHQULFA4The recier WAS THE ONLY ONE TO GET THE CODE NOONE ELS !!!!!How can that happen ?????

When I completely close the Razer app, it does not save the snap tap.

Hello Razer Support,I hope you are doing well.I own a Razer BlackShark V3 Pro headset, and I have lost the original USB HyperSpeed dongle. I would like to request information on how I can purchase a replacement dongle compatible with my device.Here are my device details:Model: Razer BlackShark V3 ProPart Number: RZ04-0540Serial Number: (REMOVED SERIAL NUMBER)I am currently located in Brazil.Could you please advise if it is possible to purchase a replacement dongle, and how I can proceed with the order or support process?Thank you very much for your assistance.Best regards,Sediney

Accidently switched clickey keys on, is there a way to switch them off.