Razer Support

I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again. The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC. I also get the issue when my PC goes to sleep. When waking the PC I get the same problem. I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install. Does anyone else have this issue on Windows 11?

The buttons on my mouse continue to perform the default action, regardless of how I have them mapped.  I have a Razer Naga V2 Pro with the three interchangeable sideplates.  I experience this issue using all of the sideplates. For example, if, when using the 12-button side panel, I remap the 2 button to be “Keyboard Function → Alphanumeric → A”, whenever I press the 2 button, it still enters a “2” rather than an “A”.  It doesn’t matter what I change the mappings to, the outputs for buttons 1 through 12 are always 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, -, and =. This issue began immediately with a fresh Windows 11 install on a new PC with the new mouse. I have reset and reinstalled all of the Razer apps, checked to ensure I have the latest versions of all Razer software, Synapse (Version: 3.8.930.92710, 20231005) specifically, as well as checked to make sure my mouse has the latest firmware (Razer Naga V2 Pro 1.1.0.0 and Razer Mouse Dock Pro 1.0.11.0), as checked i

Hello, I live in Türkiye. I bought a Razer Blackshark V2 X online, but when I try to add a product from the site, I get the error "This product has been added before." Naturally, I cannot get the code. Can you please help? I am waitig 2 month…  

Hello,  while trying to activate my Razer Blackshark V2 X headphones, I Recieved an error which said that the device has been already activated, how can I solve it?

I bought my razer Viper v3 pro on 19th may 2024 from amazon India and after a year it suddenly have stopped working. the mouse is dead both wireless and wired mode, the LED isn't turning on and the sensor isn't flashing red either. I have treated the mouse with utmost care and there was no issue till yesterday. i charged it for full 3 hours and still the LED was off during charging. i reinstalled all the drivers apps but still the issue persists. it doesn't even work in my sister laptop. it just isn't turning on. please help me. I put my trust in Razer product since i had a robust Razer orochi v2 since launch working fine but this time when i put the big bucks in for a premium mouse i get issues like this. Please RMA or repair my mouse or something. I Trust in Razer to do so.Your loyal customer T_T

Hi everyone,I have a question about the compatibility of Razer HyperSpeed dongles.Can the Razer DeathAdder V3 HyperSpeed mouse be used with the Razer Wolverine V3 Pro 8K controller's dongle? And can the controller be used with the DeathAdder V3 HyperSpeed's dongle?I'd like to use both devices wirelessly but only have to use a single dongle at a time. Thanks!

Hello friends, I hope you are all doing well.My question is a bit noob, but I’ll ask anyway. About a year ago, I bought the Razer Huntsman Elite, and now, almost one year later, I turned on my PC and noticed that nothing I do makes the keyboard’s side lighting turn on. I have no idea what’s happening. Can anyone help me?  

Cuando finalizó la compra dónde verificamos que somos humanos verdad ahí me sale que algo fallo 

I have the sameissue, the logos don’t blink. no sound is coming from the headset even though I hold the power button as usual. usually the charging light glows when it needs a charge. but no light glows anymore, i even changed the charging cord and bought a brand new cord to charge it with, no activity comes from the headphones

Hey there, I have a very weird issue with my Razer V3 Pro Mouse that is unexplainable and it's not placebo, because I tested it on multiple occasions. Whenever I launch a game, like CS2, Valorant or any FPS game, the mouse seems to have input lag, it drags alot and it's not very consitent When I ALT TAB to launch synapse while in game, the mouse completely changes it's behaivor and it runs very fast and smooth even if I remove synapse from task manager, after 10-20 minutes, it reverts to it's old slow input laggy habbit. I have never seen something like this ever and I change mice very frequently, I did a lot of research, but no one seems to be having the same issue as I am.Mouse Accell in windows disabled, in-game aswell, RTX Reflex On, Bloatware removed, game bar disabled, BIOS latest, mice drivers latest etc.The settings in Synapse for the mouse that add unnecessary things are removed, The mouse is directly plugged into the motherboard on

Is there any way to fix synapse from randomly unmapping my keybinds. Its not super often but randomly it will show it is still mapped but be the default map and i have to map it to something else then reset it to what i want.Whats the deal with synapse these days I used to never have issues, now this and the Tart pro dpad bug.

 Good day :) The store offers a discount for educational institutions, but I'm an office worker and don't remember signing up for it... Will RAZER be angry with me if I order as is? Thank you. 

I apologize, I am from Russia and do not know English, I am making this post using an AI translator. Please bear with me if something is unclear.The essence of the problem: when turning on the computer/after rebooting, Windows did not automatically detect the dongle plugged into the front USB Type-C port. It would only be recognized if I unplugged it and plugged it back in. While trying to find a solution, I came across others with the same issue—whether they plugged the dongle into the back of the motherboard, a USB extension cable, or a USB-C to USB-A adapter, the problem was the same: it would only be recognized after being unplugged and reinserted.My model is the Razer Barracuda X (RZ04-04430100), and I’m using Windows 11 (though I don’t think it matters whether it’s 11 or 10). I believe this solution could work for other models with similar issues.I’m not an expert, so I’ll explain it in my own words. As I understand it, the issue lies with Windows, specifi

I have used my barracuda X razer for the past 2 years on my old i5 PC. I upgraded to i7, win 11 and the PC won’t recognize the dongle / pair the headset. I have tried the troubleshooting “hard reset” hold the on button and mic button. I have tried to switch the power settings. I am at my wits end. Of course, the 2 year warranty went out in February. However, since it is working with my other PC I’m super perplexed. TIA for any help

I purchased a Razer Huntsman Mini (Spanish layout) from MediaMarkt in Mallorca. Shortly after using it, I noticed that sometimes keys behave as if they are still pressed after releasing them. The keys only stop "sticking" when I press the "sticking" key again. I used the warranty to exchange the keyboard for a new unit, but the same issue occurred with the replacement within a day. Details:• OS: Windows 11• Synapse tested both installed and uninstalled — the issue occurs in both cases.• Behavior: Intermittent — sometimes affects one and after fixing it and pressing another that key gets sticky, sometimes none. Could you please advise if this is a known issue, or if there is a firmware or hardware solution? I would greatly appreciate your guidance, as this issue is preventing normal use of the keyboard and I’m eager to control my movement ASAP. Thank you very much for your time and support,Noah Hartma

Dear Razer;I’ve been using my Razer V2 Pro mouse for about two years now, which I purchased through MercadoLibre. Up until recently, I haven't experienced any issues with it. However, earlier this year, the scroll wheel began showing signs of a detection malfunction — although that’s not my main concern.Recently, the Synapse software prompted me to update the mouse’s firmware, as it was outdated. I proceeded with the update, but unfortunately, I misclicked during the process by clicking the wired mice option. Since then, the mouse no longer works wirelessly — it only functions when connected via cable, and the PC no longer detects the dongle.I would like to know if there’s any possibility of a warranty exchange or if your support team could assist me in resolving this issue.Thank you in advance for your time and assistance.Best regards,NicoleRock

Hello, my code I get is not working in THX Spatial Audio, I don't know what can I do to fix it. I registered everything I could but I got the wrong code, with error "the code what you entered does not seem to be valid"but i recive this code from web-site and gmail

Just got this mouse delivered today and it was at like 20 percent out of the box so I plugged it in and its been nearly 2 hours and it is barely above 30 percent. Ive swapped cables, USB ports and reinstalled synapse… any ideas would be appreciated 

Where can I get spare microphone for Razer Barracuda X Chroma? Please give me details on where to buy it because I lost the mic. If there is no replacement that would make me very sad as it will basically become useless.

So I’ve checked around these discussions and have seen some similarities, but none of the solutions I’ve tried works. I’ve reinstalled the drivers, I’ve updated the firmware and though I can move the cursor,  nothing responds to the left or right clicks. I am still able to adjust speed and such, and other mouses work too, but no matter what I try the left click doesn’t work.

Hello everyone, I would like to know where I can repair my laptop 0484, the screen does not turn on. I am located in Colombia or is Miami close? Thank you.

i have pay a card for rizer and i want to know is the is used or not  

Anyone know what to do about a fan that isnt working?I had a fire and my laptop was on at the time, the fire didnt reach it or anything but I think the smoke killed one of the fans, I got it cleaned and replaced at a local place, but the fan still doesnt work, is there anything I can do? 

I placed an order for the iskus vs gaming chair however i did not receive the free next day shipping.

about the battery report, don't know why battery won't chargeI bought a new battery online, it’s weird won’t charge normal，Put it whole night only increase 4% Battery reportCOMPUTER NAME LAPTOP-EUTFCGNL SYSTEM PRODUCT NAME Razer Blade Stealth 13 (Early 2020) - RZ09-0310 BIOS 1.02 05/26/2020 OS BUILD 19041.1.amd64fre.vb_release.191206-1406 PLATFORM ROLE Mobile CONNECTED STANDBY Not supported REPORT TIME 2025-08-2609:56:17 Installed batteriesInformation about each currently installed battery  BATTERY 1 NAME Blade MANUFACTURER Razer SERIAL NUMBER RC3002817AE00