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Razer Support

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  • 39,010 Threads
  • 56,583 Replies

39010 Threads

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Blabber-Mouth
posted in Razer Support

kraken 7.1 v2 usb issue

Hello I am having an issue with kraken 7.1 v2 where it will not be recognized by pc while using a usb extender anymore, it has worked fine for about 6 years now all of a sudden as of today it is not recognized. Any ideas on how to possibly fix this issue? Thanks

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3 years ago
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CORALfreshBlueBolt663
posted in Razer Support

Naga Chroma Mouse drops out

Every 5 minutes or so, my mouse drops out and I can't move the cursor for about 10 seconds at a time. I can click and scroll during this period but can't move the cursor, or the view of my character in-game. Anyone else have this issue?

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3 years ago
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CreamgreatMOONSTONE586
posted in Razer Support

fix the synapse 3 crashes already!!!

absolutely nobody... razer nari: BEEP BOOP BEEP BOOP BEEP BOOP BEEP BOOP BEEP BOOP. other razer devices that use synapse 3: ON OFF ON OFF ON OFF ON OFF can razer PLEASE fix these issues??? i mean, come on. yall put out an unfinished OS for the newer devices or something? get your business together and fix this or let the synapse 2.0 handle this since synapse 3 is total garbage. is there a way to @ these support guys? honestly i dont even care if it gets fixed at this point. ill take a full refund on all my razer stuff and just get my gaming hardware from WALMART. im so fed up with being in the moment in a game then my headset starts screaming in my ear followed by my mouse and keyboard not working for a few seconds. @razer tech support @razer R&D @razer whoever can ACTUALLY get something done about this instead of copy paste vomit. @razer we all tried your cookie cutter "fixes" 1000's of times already

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3 years ago
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radioSmokyBlackOPAL840
posted in Razer Support

RBS (early 2019) + Core X (Radeon VII) = Code 12

I have spent roughly 7 hours digging through forums trying to find an answer to this, I just got a brand new Core X to pair with my Razer Blade Stealth (early 2019) and I cannot for the life of me get the eGPU to load up and let me use the GPU. I have removed the AMD drivers with DDU, reinstalling from Adrenaline, I removed that with DDU and tried to let Windows Update find the latest drivers, and still Code 12. I am running on Windows 10 (2004 Build 19041.388). Radeon VII (Driver version: 26.20.12028.2) Core X I am at my wits end, I don't know what else to try. I tried multiple thunderbolt 3 cables, I've tried re-seating the GPU. I've powercycled everything numerous times. I even completely reset my device and installed the latest version of Windows 10. I see people mentioning uninstalling an update ending in 5384 but I do not have that update listed. Is this the fate of AMD GPU's with the Core X? Based on my findings, looks like people have been fighting AMD GPU's for years and y

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3 years ago
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Neos108
posted in Razer Support

Razer Synapse 3 & Razer Cortex Not working, Central nowhere to be found

Hi, I've been having some issues lately launching both of the Synapse programs, I did a full clean re-install which fixed synapse 2 and support for my older model Death adder, But Synapse3 and Cortex are still failing to start, My issue seems to be now that razer central, the program used to login to the services and launches alongside them is completely missing from my PC and downloading either program does not give me the download for it. I'm lost at this point, and would love to keep using and be able to configure my Naga Trinity mouse, But sadly I cannot if this issue persists. Thank you for your time. Edit: Fixed it by preforming a Repair through the razer Installer, For some reason it installed Razer Central again (Dunno why it was gone in the first place) And fixed my issues.

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Razer.Caziel
3 years ago
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BlueYoshi36
posted in Razer Support

Randomized macros.

Is there any possible way to make a macro, that when pressed, chooses from a pool of imputed keys and picks 1 of them to press? I know this is oddly specific but I desperately need a solution.

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3 years ago
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wilyong
posted in Razer Support

Huntsman Elite arrow keys not working

Hi Just got my huntsman elite keyboard for about 2 months. Suddenly, all my arrow keys are all not working now. Please help ! Thanks William

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3 years ago
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hitOPALBrightGreen608
posted in Razer Support

Static noise with the new windows update

Hello guys! I encountered a problem after updating my windows to the latest build (2004). Whenever the surround pro is on there is a horrible static noise with every sound, even windows sounds. When there is no sound there is no static. Turning off the razer surround pro eliminates that problem. I contacted razer a month ago but still haven't heard back from them. I was wondering if anyone would be able to help me out with this issue. Thanks a lot in advance.

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3 years ago
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FatDabs4Hesus
posted in Razer Support

Volume shortcuts

So im curious if it is possible to set up the volume controls for just one program such as spotify. Because the mute button mutes everything including spotify.

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3 years ago
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SteeltownRiot
posted in Razer Support

Trouble w/ Tartarus v2 Keymaps in Terraria 1.4

I just bought and setup my Tartarus v2. I initially modified the first keymap and could not get the changes to work in Terraria, so I created a second keymap. When I start the game the second light is lit, but by the time the game loads all the way and I actually get to a world it changes back to the first light by itself. If I tab back to Synapse the second light relights and if I tab back to Terraria the second keymap stays active for a couple of seconds. During this brief period, the keymap changes function. Alas, the first light changes on its own again and the default keymap is reactivated. It does not matter how many keys I remap in that default profile the default keymap layout remains the only keys that are pressed. This is quite frustrating. During my initial search, I came across a lot of videos and posts about keyboards having troubles with 1.4 when it came out. I never noticed these problems, but I did try some of the workarounds they came up with. I have the game set to r

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3 years ago
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tsm_chiko
posted in Razer Support

Bad Mic Quality On Razer Nari Ultimate For Xbox One

Hello, I’ve been using my new Razer Nari Ultimate Headset For Xbox one and I’ve noticed that I have to put the mic really close to me in order for people to hear me and it’s bothering me. Both Party chat and game chat

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3 years ago
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directElectricGreen487
posted in Razer Support

Downloaded 7.1 surround sound but when installing nothing happens

I just bought my Razer Kraken X USB and I downloaded the 7.1 surround sound software. It installs normally but when I choose to activate it, nothing happens and I have no window to insert my code. I see on my tray AppEngine but clicking on it just logs me in and nothing else happens Am I doing something wrong? What's happening?

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3 years ago
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go2000o
posted in Razer Support

Overwatch SDK not working

No matter what I try the advertised Overwatch integration doesn't work with my keyboard, mouse, or mousepad. I have overwatch at the top of the apps list and have even tried turning off all of the other apps. I've ran Overwatch as a administrator and I've reinstalled both Synapse and Connect. It used to work but after updating synapse recently it does not. Nothing is working please help.

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3 years ago
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Link2552
posted in Razer Support

Ripsaw HD won't connect to OBS

I just purchased the Razer Ripsaw HD to stream console games, and it's showing in my computer settings as connected, but it won't show up in OBS as an active video capture device. I also have a popup on my screen that says there's no active HDMI signal, but I have an HDMI plugged into it, and there is passthrough showing on my monitor, but after a few seconds it goes away, and my monitor defaults back to Display Port instead of HDMI connection. Any idea what could fix this? I've already updated Synapse 3 and checked for updates in OBS and there are none. Is it possible to make sure I have the correct drivers, and if not where can I get the right ones?

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3 years ago
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RobertBernstein
posted in Razer Support

BlackWidow Elite and KVM key combo not working

I just got my BlackWidow Elite and connected it through my StarTech KVM. With my previous two keyboards, I hit <ScrollLock> twice followed by 1, 2, 3, or 4 to switch computers. With the BlackWidow, nothing happens. I do have the latest Synapse installed. How do I get this working again? Thanks!

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3 years ago
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OceanicSkye
posted in Razer Support

I just found out that I bought a counterfeit Tartarus V2 off of amazon from this seller.:

https://www.amazon.com/gp/product/B07754PYFK/ref=ppx_yo_dt_b_asin_title_o04_s01?ie=UTF8&psc=1 (copied from my amazon order history) turns out the serial number isnt an official razer serial number. the website just gives me this message: We were unable to locate your serial number in the system. Please check that you have entered the correct serial number or contact us. Ive checked and rechecked the number. Copy and pasted from a transcript with razer support. Any window or website that requires my serial number just generates errors now.

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HeCoon
3 years ago
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shadowslash4
posted in Razer Support

Razor Blade 15 Camera not Connected

After reinstalling windows (because the hard drive was damage and replaced) I got everything back to working order other then the camera. When I try to use anything that uses the camera (zoom discord ect) the application will say there is no camera connected. When i look though device manager there is no Camera device but it does say there is a malfunctioning usb device that is plugged in when no ports have anything connected. I have tried looking though the download page and there are no drivers available for the camera from what I can find. Is there any solutions or drivers that I am missing to get my camera working again? attached is the error.

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3 years ago
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nexusAmberbit587
posted in Razer Support

Is this product legit?

Is the serial legit i can't find it.

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3 years ago
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interactiveBlush143
posted in Razer Support

The battery of my laptop swelled

A year ago and a few months ago I bought a Razer Blade 15 Base Model which has a GTX1060 (Excellent laptop, I can't be happier with my purchase) poer I noticed that the touchpad area swells up a little bit, you can tell it's the battery and I'd like help buyingr the best spare part possible. (I don't know if they have service centers but I can't send it because I live in the Caribbean and all time sent an article to the USA).

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3 years ago
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Dvaz453
posted in Razer Support

Synapse 3 on Mac

Does anyone know if there is a version of synapse 3 for Catalina 10+? Just picked up a naga trinity and It won't connect to synapse 2

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3 years ago
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everAcidGreenCORAL789
posted in Razer Support

Need some help with drivers and surround sound

This morning my Razer Kraken X Lite came in and when I got it I plugged it in but nothing worked. My pc wouldn't recognize the headphones at all, I tried and tried again. I then decided to install the 7.1 surround sound to see if it will work after that. The 7.1 surround sound device installed, but not the actual headphones. I went onto device manager to find an unknown sound device, I updated the drivers on that by right clicking and updating, it updated into speakers but my headphones still did not work. What I did at that point was uninstall all the drivers that I just installed, including the unkown sound device and the 7.1 surround sound. When I opened up my pc I plugged my stuff in and it worked, but the thing is now when I try to use surround sound, since I deleted that driver it keeps saying switch to 7.1 surround sound and then put your actual headphones into this software, I can't switch to 7.1 surround because the 'device' is literally not showing up for me anymore. I reinst

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3 years ago
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at3long07
posted in Razer Support

Looking for good promo codes for my Razer Purchase today!!

Hey my name is Aaron amd today i am purchasing my first laptop ever.. i currently have 3800$ worth of Razer products in my cart including The 2080 super max 15" 300hz laptop, the Razer Nari ultimate headset, the rouge v2 backpack, and the Razer deathadder V2.. Before i purchase i was trying to figure out if there are any promo codes that will get me more than 10 dollars off since I'm spending so much money i was hoping i could find a good promo code!! And also it wont let me purchase the protection plan for the headset?

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3 years ago
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rmckeon
posted in Razer Support

Razer Synapse 3 Build Version that resolves security issue?

This article was posted back in Jan 2019 in relation to a privilege escalation issue on version 3.3.1128.112711 of Razer Synapse 3. https://posts.specterops.io/razer-synapse-3-elevation-of-privilege-6d2802bd0585 I haven't seen any communication or releases from Razer since that specifically address this vulnerability. Which version build number includes a fix for the issue in that article? Would 3.4.x onwards suffice? Thanks

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3 years ago
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pm1631121700270
posted in Razer Support

headset

good afternoon, unfortunately my software is not identifying my phone, I already unpacked the softwa

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3 years ago
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-Oyu-
posted in Razer Support

Razer Synapse 2.0 not recognizing razer naga epic chroma

As the title says, razer synapse 2.0 is not recognizing my mouse. I did follow the troubleshooting steps on the reader website such as uninstalling drivers etc. and reinstalling Razer synapse 2.0 is another hassle because 9/10 times it gives .msi file not found error. Razer synapse 3.0 sometimes recognizes my mouse.

2
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3 years ago

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