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  • 56,245 Replies

38704 Threads

L
LAPT0P
posted in Razer Support

Synapse 2 won't open!

Hello guys, First, I use Synapse 2 cause i have a Deathadder classic which only works with Synapse 2 and not 3. he problem is that Synapse 2 was working normally, until i installed an app for my work and that app requires to add some dll files which was conflicting with Razer dll files i think. So i changed some dll files related to Synapse in order to install my work app and from that time, Synapse app doesn't start, i see the app in the bottom right corner next to the audio thing but when i click open nothing happens.... I tried many things, Complete uninstall and re-install, even deleted my work app (which i don't need it anymore), and re-installed Synapse but still have the same problem! Can someone help me please? I also forgot the name of dll files i changed so if someone can give a help at least with the name of all dll files related to Synapse 2 (including the ones in sys32/64 i would appreciate that! Thanks a lot ! I m running a Windows 10 ver 1903 64 bit.

1
Razer.Speedcr0ss
3 years ago
L
LAPT0P
posted in Razer Support

Synapse 2 does not open!!!

Hello guys, First, I use Synapse 2 cause i have a Deathadder classic which only works with Synapse 2 and not 3. he problem is that Synapse 2 was working normally, until i installed an app for my work and that app requires to add some dll files which was conflicting with Razer dll files i think. So i changed some dll files related to Synapse in order to install my work app and from that time, Synapse app doesn't start, i see the app in the bottom right corner next to the audio thing but when i click open nothing happens.... I tried many things, Complete uninstall and re-install, even deleted my work app (which i don't need it anymore), and re-installed Synapse but still have the same problem! Can someone help me please? I also forgot the name of dll files i changed so if someone can give a help at least with the name of all dll files related to Synapse 2 (including the ones in sys32/64 i would appreciate that! Thanks a lot ! I m running a Windows 10 ver 1903 64 bit.

4
Razer.Speedcr0ss
3 years ago
C
CharlieCoughlin
posted in Razer Support

Razer Viper Ultimate Charging problem

I have recently brought a Razer viper ultimate and love the mouse and the dock, however when my PC is on, i place the mouse on the dock and there is no indication of it charging on the mouse or the dock with synapse open. When i switch the mouse off and place it on the dock the charging indicator on the mouse and the dock light up as normal but when i take the mouse off and turn it on the light indicators just stay on charging and don't revert back to normal. the only way that i can get it to reliably charge with the light indicator on only the mouse is when the computer is in sleep mode. i recently sent back a viper ultimate because Razer told me to and got a new one and the problem still persists. this must be a software problem. i have tried downloading recent firmware and reinstalling synapse and nothing works. I've also tried closing all other lighting apps on my PC to see if its interference and that didn't work either. can someone help?

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C
3 years ago
M
MilkNKookie
posted in Razer Support

Razer Cynosa Lite RGB

I have had this keyboard for about a week and love it but there is one problem that bothers me. When I open razer synapse the lighting on the keys doesn't appear until I close it. I've tried turning off both of the settings that make lighting turn off if keyboard is inactive but nothing changes.

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M
3 years ago
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Harsh_2312
posted in Razer Support

Razer Cortex system cleaner not working

A few days ago i ran the system cleaner feature of razer cortex and completely forgot i had started a graphics driver update and it restarted my pc mid scan now if i try to scan it is not able to scan any files how can i fix this

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H
3 years ago
O
OmniBear33
posted in Razer Support

Hello. How can I adapt the best sensitivity settings for any mobile shooter with a Razor Raiju?

Razor Raiju

0
O
3 years ago
R
RK9TG
posted in Razer Support

Blade 15 Power Brick NOT CHARGING

I picked up my new Blade 15 from the SF store and it was working totally fine. It ran games smoothly and the brick charged it adequately. Obviously when my laptop was low on battery I decided to charge it. So I try plugging it in and it doesn’t work. The LED on the brick wasn’t turning on, so I thought it might be that I have too many things plugged into my outlet extension cord. I removed them all and plugged it in, still no light and still no power. I tested other devices and they were charging/working perfectly fine. The laptop is currently in hibernation and I can’t use it without fear of it dying in the next few minutes. Are there any known or recommended fixes that aren’t just replacing the brick itself? I’m a bit dissatisfied that I have an issue about 5 hours into owning it.

1
M
3 years ago
T
thinkPastelMagenta659
posted in Razer Support

CS GO trusted DLL

This week in CS GO as an anti-cheat measure, they are blocking unsigned DLLs from running while running the game. If you do not close applications with DLLs that it doesn't like, it wont let you play (screenshot of release notes attached - ValveReleaseNotes.png). I have run into an issue where the Razer Synapse software is causing this issue. Checking the logs, it is specifically this DLL that is stopping the game from running (screenshot attached as ErrorLog.png). I am running v2.21 of the Synapse software (screenshot attached as RazerVersion.png) Any chance anyone knows if a fix is coming for this, or if there is any way to mitigate it apart from just closing all of the Synapse software? If I close all Razer software, the game runs fine.

1
T
3 years ago
L
LolbiKB
posted in Razer Support

2020 Blade 15 Advanced CPU Temps

My model is with the 2080 SMQ. After the Razer Blade 15” (2020) Firmware Updates I notice the CPU temps on the laptop is very unstable with the fans cranking up every 30 seconds or so. The CPU temps on idle would be 55 - 65 C then shift to 70 - 80 C without any input. Is this normal or the laptop is going crazy?

3
Razer.Speedcr0ss
3 years ago
L
LavenderPurplebyteweb459
posted in Razer Support

How to connect razer chroma keyboard to game?

I open ,,connect" in the razer synapse 3, but i have 0 apps and games here. Can anyone help me?

5
H
3 years ago
T
TheRealJay.exe
posted in Razer Support

Ornata Chroma V1 not lighting up properly

ive had this keyboard for nearly a year and all of a sudden, the lighting just turns green! ive uninstalled and reinstalled synapse 2 several times and it just stays green. i didnt do anything to do it. please give me tips on getting the lighting restored (btw im on macOS)

0
T
3 years ago
5
554026
posted in Razer Support

Razer mouse

for some reason when I download the razer software it does not work

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5
3 years ago
G
Goose771
posted in Razer Support

Razer Blade Stealth 12.5 Screen Goes Black

So I have a Razer Blade Stealth 12.5 where the screen randomly goes dark for no reason. Looking for ideas, I've updated the drivers, not sure what else to do. Ideas?

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G
3 years ago
B
Bdjh24
posted in Razer Support

Windows Hello Drivers Missing

Hello Guys I found another post about this but it seems to be locked. Well, my hardware is a 2020 Razer Blade early 2020 base w/ 2070 RTX max-Q. I performed all of the updates required (bios & windows updates), but when I look under device manager I do not see any signs of an IR driver. In addition, when I go to Sign-in options the Windows Hello gives me the error "We couldn't find a camera compatible with Windows Hello Face." The set-up button is grayed out so it does not give me an option to remove and reinstall. Either way there is no sign of any driver throughout the web. Anyone have any insight on how to get this working?

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B
3 years ago
K
Kinetos
posted in Razer Support

Blade Stealth 2016 (rz09-01962e10) Battery Bulging

I finally got around to opening up my Blade Stealth to replace the SSD with a much larger replacement, and I discovered that the reason my laptop had a slight gap between the screen and the base when closed was the battery starting to bulge. I took out the battery while swapping out the SSDs and am setting back up my system on the new drive with the laptop plugged in. I'd really like to have as little time as possible that I can't be using my laptop, but a lot of the replacements purchasable online seem really sketchy. From what I can find searching support forums the only way to get an official replacement battery without warranty in the past has been through "out of warranty repair". If due to the current pandemic it is actually possible to buy an official battery and have it shipped to me that would be fantastic; otherwise I would like to know how much an out of warranty repair would cost and what sort of time frame they generally take to be completed. Thanks, Kinetos

1
M
3 years ago
S
sonylove
posted in Razer Support

RazerBlade Pro 17' 2017 charging issues

Hello everybody, excuse my english, i'm not 100% fluent. So I got a brand new RazerBlade pro 17' 2017 6-7 months ago. It was purchase on Amazon. My use or the laptop is really low. Not core gaming at all. I play casual games like wow, lol, cs go, valorant, warzone... I'm not playing a lot but I Can go for 3-4 hours session. The laptop is really New and in pristine condition so I don't blame myself for the problemes but since yesterday. Like one day to another and the charger won't give any power to my laptop. I tried everything. And it seems like the charger is ok. I mean i plug it to the power and the charger light is on Green. Then i plug it to the laptop and the light (from the charger) flashes Green. It seems no juice is given anymore to my laptop so now m'y battery is fully used and is super low. I can't start the laptop anymore cause there IS no more power in the battery. I really tried everything but now i can't go on the laptop. And the laptop seems fine. My Guess is either the

0
S
3 years ago
N
nikotsu
posted in Razer Support

Didn’t receive confirmation email from return

Hello, I returned a Razer Blade 15, and Razer says that the return was received on July 6th 2020, however, it has been 4 days and I haven’t received an email confirmation like it says I should on http://razer.narvar.com. How do I receive the money from the return? Thanks!

0
N
3 years ago
0
0405232327
posted in Razer Support

Razer Synapse won’t open, but is running in the background.

The title says it all. My keyboard is working perfectly fine, but the Synapse/Chroma Studio will not pop up. It’s working in the background but I can’t do anything to change the color of my keyboard lights. I tried uninstalling and reinstalling, removing the “razer” labeled things in the device manager, and then plugging everything back in after a minute. I tried to look up everything I could but I’m still having an issue with it. Any way I can fix it?

2
Razer.Speedcr0ss
3 years ago
B
Big_Fob66
posted in Razer Support

WiFi won’t turn on

Hello I tried to go on my razer- blade laptop as normal band the WiFi wouldn’t turn on and it said to turn on the wireless capability switch but I can’t find one and there is no WiFi key on the keyboard

15
Razer.Speedcr0ss
2 years ago
F
frontPixiePowderpark337
posted in Razer Support

cynosa lite cant import effects from the site

i got a cynosa Lite keyboard but when i want to import lightning effects it says: none of your devices are supported by this profile. but i have synapse 3 and i have the things i need. i just really want a few effects.

0
F
3 years ago
P
polyMagicPotion448
posted in Razer Support

(Return) Invalid Order Number and Zip Code

Trying to return the Razer Jungle Cat. I try to submit an RMA and it tells me, "We don’t seem to recognize the order number and zip code. Please double check or contact us." And as I'm sure some of you know, contacting support is a joke. I've already called the number, tried to submit claims, which don't show up on my claim list, and I've tried getting ahold of social media platforms. No response. Can someone please help>

0
P
3 years ago
T
TSchn1tzelc0m
posted in Razer Support

Sound with the Ripsaw HD

Hello, I was thinking about a douple Setup and I really liked the Ripsaw HD. But I'm unsure how it would work with the sound from my gaming PC. Can you hear the audio of the gaming-PC on the streaming-PC? And how? Greetings NullPl4n

0
T
3 years ago
-
-Saif-
posted in Razer Support

Kindly read

is there is any App or anything for Razer thresher ultimate on pc? thanks

0
-
3 years ago
W
waldoinc
posted in Razer Support

PlunderVolt Mitigation

As most have see the issues with Plunder-volt and the blocking of undervolting and overclocking support being deactivated on the newer bios versions, was that a necessary patch to be made to a gaming laptop? Was that support mandated to be disabled by Intel? I would have much rather seen the ability to toggle that functionality, as i would not expect most Razer Blade user do not use the SGX secured conclave that is the target of the theoretical Plunder-volt exploit.

0
W
3 years ago
D
directToolboxEMERALD588
posted in Razer Support

Razer Kraken Tournament Edition

Is the THX software of razer kraken tournament edition paid?

0
D
3 years ago

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