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Razer Support

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  • 38,815 Threads
  • 56,347 Replies

38815 Threads

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Yaboi147
posted in Razer Support

I need help quick

I ordered a razer huntsman mini at about 3:30 pm today with a pre paid visa. I haven't gotten an email and my razer account says no history, therefore I have no way of proving I ordered it. I am very scared that I just sent 179.99$ down the drain

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3 years ago
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powerguidopinotao
posted in Razer Support

the LED on my mouse that was white is no longer, now it just stays beige

the LED on my mouse that was white is no longer, now it just stays beige, someone help me with this pleeeass

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3 years ago
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robin787
posted in Razer Support

GPU stuck at 300 MHz

I have an early 2019 Razer Blade 15 Advanced Model RTX 2070 laptop and for the last couple of days I've been trying to figure out why my GPU clock is stuck at 300 MHz. I disabled the power saving mode in Windows 10, uninstalled MSI Afterburner, got rid of Throttlestop and any voltage offsets, removed the latest NVidia driver (451.67) with DDU (Display Driver Uninstaller) tool in Safe Mode. Then I installed an earlier driver (417.59) but still didn't solve my problem. I'm using HWiNFO to monitor the GPU and it looks like it's idling at 300 Mhz and doesn't matter what I do, it will never change. GPU Power is at a constant 3.9 W, which is ridiculously low in my opinion. Obviously, the Performance Limit - Power line says YES. NVidia Control Panel / 3D settings / Power Management Mode => is set to "Prefer Maximum Performance" for now and I'm using Heaven Benchmark 4.0 where I get around 4-5 fps in ultra settings, because of the low GPU clock speed. I've already spent 2 days with trou

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3 years ago
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Glitz_Lucky
posted in Razer Support

Razer Phone 2

Im having a problem white my razer phone 2 its spamming that its charging but no cable is plug on the device

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3 years ago
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slattie
posted in Razer Support

Mouse adjusts movespeed on it's own between desktop and game applications

please help, would like to know how to make it so my mouse does not auto adjust movespeeds between games and desktop thanks, jordan

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3 years ago
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Brutys
posted in Razer Support

Blade Pro order status pending...

Hello, I am having trouble contacting support through the official support channel. I placed on order for a blade pro on July 12th and need to know the order status and update the shipping address with my apartment number. The purchase is pending waiting on Razor to approve. I have submitted new tickets to update my first ticket sent in but they keep getting canceled. I put my phone number in the original ticket and would appreciate a call. At least need to know the order status. Please help! My case# is (*Omitted for security reasons)

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Razer.Speedcr0ss
3 years ago
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CoolMolecule
posted in Razer Support

Razer Blade 2018 Webcam/Microphone don't work

I have a 2018 Razer Blade (RZ09-0238x) and tried to use the webcam for a zoom call. I have never before used the webcam, and still haven't. No other issues with the machine, but it's sort of ridiculous that a laptop this expensive lacks basic functionality due to poor design. - Windows doesn't recognize that a webcam exists or is supposed to exist. - Microphone shows in Windows but doesn't work. - This seems to be a known issue due to a faulty product, but I'm reaching out in the hope that there's an easier fix. I'm happy to provide any information needed if someone can point me in the right direction.

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Simple_Spectr
3 years ago
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jbake88
posted in Razer Support

Nevermind

I can't see how to delete this post, so here is an edit.

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J
3 years ago
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Reinoceros
posted in Razer Support

Support unresponsive?

Hello, I am rather new to Razer, is this common to have the chat and phone options simply unavailable to customers with support issues? If so, this is not a company I want to be working with. I appreciate the honest feedback.

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3 years ago
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promopromo
posted in Razer Support

Razer trinity will not run synapse

My new raxer trinity will not open up synapse, but, when I plug in my old chroma it will. What is going on, how do I fix.. I have done clean installs deleted all old drivers rebooted reinstalled rebooted, etc etc... won't work. had to plug in my old chroma just to play my game.... frustrating

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3 years ago
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fastRubyzone350
posted in Razer Support

Razor Synapse wont detect any products? But still work fine

Hey all, I'm currently trying to connect my Razor mouse pad and Microphone to Razor Synapse but for whatever reason I can't get it to pick up the devices even though they work perfectly fine. I've tried uninstalling the drives and reinstalling. Anyone have any ideas?

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Razer.Speedcr0ss
3 years ago
AscensioNosu
AscensioNosu
posted in Razer Support

Razer Lancehead Wireless sporadic tracking/stops tracking

I've owned this Lancehead for not even a year and it has already been replaced for a similar issue. For the majority of the time it works as it should but has moments that it just stops tracking the mouse (mouse buttons still work) or it has very sporadic tracking where it's skipping a lot. Apparently there was a firmware update at some point that fixed some issues I was having as well but the firmware updater just doesn't detect my mouse at all. The issues appear in both wireless and wired mode, with synpase running or without synapse running and persists on different systems. I've tried reinstalling synapse numerous times, remove the device completely and have it reinstall, different USB ports for both the mouse and dongle and I've tried resetting the calibration by holding LMB,RMB and scroll wheel to no avail. This issue is extremely annoying in games and is driving me nuts. Any ideas or possible fixes are welcome as the replaced mouse is no longer covered by warranty.

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A
3 years ago
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ViralAphinity
posted in Razer Support

Razer Nari Dongle not on the Razercare Store

My Nari headset's wireless dongle recently broke on me, and I can't find a listing for it on the Razercare anywhere. It definitely existed at one point because the product page has a link to it in the support section, but it just leads to a 404. Is there any other way for me to get a new one anymore?

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3 years ago
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rogernp20
posted in Razer Support

Razer support is the worst ive come across

Yes i no things aren't quiet right with the virus but ill never buy another razer product, been waiting and waiting well over a week and still no response from the online support message service, i made a new case and was answered in a few days but told them i already had a case number and nothing back , then contacted the rma department who then asked me to confirm my details etc and then nothing back ?

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3 years ago
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SaihajThePooh
posted in Razer Support

Razer Basilisk Ultimate without Charging Dock Won’t charge

According the the owners manual, the razer basilisk ultimate can charge without the charging dock when it is plugged into a computer via usb. I did that, the mouse works in wired mode, when I look in synapse, it shows 0 percent charged, and when I turn of my computer and replug in the mouse, the scroll wheel flashes red twice quickly then stops, then again. Keep in mind thta my mouse is plugged in the entire time, I also check to make sure the wireless switch is off in wired mode, and on when I try to enter wireless mode, the 2.4 ghz dongle is connected to my computer via usb, so I am extremely confused my this is happening, when I tried contacting razer, they put me on hold for an hour, then disconnected. So I need help from my fellow razer insiders.

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3 years ago
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annikalun74
posted in Razer Support

Basilisk Ultimate's LEDs turn on when mouse is lifted

Hello. I have a very strange issue with my Basilisk Ultimate and its LED lighting. Somehow it seems to be connected with Lift Off sensor or Synapse. First, I have updated firmware and up-to-date Synapse 3. Everything was working fine, till today. When I set Basilisk's LIGHTING OFF in Synapse, it stays off, just how it should, but when I lift my mouse up (so the sensor has no connection with any surface) then LEDs on mouse turns and stays on (in Synapse it is OFF). When I put the mouse back on a mousepad (or cover sensor with my finger) then mouse lighting comes off. Lift it up again (or uncover sensor with a finger) and lights come on again. THIS ISSUE: I found out that it only occurs, when in wireless mode (doesn't matter if USB dongle is in charging dock, or directly in PC's USB port). When wired, everything is fine. Also, when I turn OFF and back ON the mouse (resetting by switching on/off at the bottom) the issue is gone, until the moment I switch the lighting on in Synapse

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3 years ago
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Ejmcdaniel927
posted in Razer Support

Product number for Razer Kishi?

Hello! I am trying to register my Razer Kishi on the Razer web page and it asks for a product number in addition to the serial number. I've tried (Omitted for security reasons) but it didn't work. Do you know what it is or where I can find it? Thanks!

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Razer.Speedcr0ss
3 years ago
V
Vinyard
posted in Razer Support

Electra V2 USB - Conexant USB Audio

Hello there. Yesterday my Electra V2 USB started being recognized as ''conexant USB audio'' and there's a lot of static noise when my PC is playing audios. How do I solve this problem?

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3 years ago
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Col2thecar
posted in Razer Support

Razer Blade Stealth (2016) Thunderbolt port will not transfer data

Hi, I have a 2016 Razer Blade Stealth (The first stealth model), and my Thunderbolt port will not transfer data. The problem started just under a year ago when I went for a trip. I was plugging in my blade to charge but the OEM charger broke right at the connector. The outer sleeve of the USB-C connector fell off and would not go back on. I really needed to use my Blade and I did not have a spare charger at the time so I carefully inserted the broken charger into the charging port and the charger began to charge the Blade, as long as I did not bump the charger out of alignment. After the trip I went home and used my Razer Core to charge the machine but I noticed the Blade would not recognize the core being connected. I thought this was a problem with the core and started messing around with drivers. The Blade would charge from the Core no problem but nothing I do with the software or drivers could get the Core to get recognized by the Blade. I tried plugging normal USB devices such as

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Lifewisher
3 years ago
T
Trueshape
posted in Razer Support

Razer mamba 2009 disable led

Hi, i bought my third razer mamba (mistakenly thinking it was a 2012 version), and now I cannot disable led on it or the dock (synapse 2 doesn't recognize the device). I tried disconnect the other 2 mice, unistall all mouse drivers, plug into another pc, but all seems to not work, it doesn't get recognized by Synapse 2.

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3 years ago
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astrarudra
posted in Razer Support

Blade 15 Base will not boot - Bricked

Hi, I am from India, had bought Razer Blade 15 Base model on October 2019 while I was at US. I had few symptoms and now it's almost a brick. 1) First, Windows crashed with blue screen of death multiple times with different errors - CRITICAL_PROCESS_DIED , etc. I thought it's a OS problem and formatted the PC. After this the error came once and was working fine for few hours. Then it happened. 2) The screen flickered, like partially going sideways and comming back. The controls were frozen. So I forcefully shut it down. On booting it again, it was frozen on that start. Where the logo is present and says f12 to goto bios, etc. Nothing worked so I forced to shutdown again. 3) Now, on boot, nothing appeard. The power led was blinking like in a sleep mode and same for the keyboard. Exactly same condition as this person www.youtu.be/ZmBGRAFXTVs 4) I discharged it and tried. Now the blinking is not like sleep, it just flashes every quickly with the keyboard. Pressing the power for 3

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3 years ago
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reviewgreatDeepLemon871
posted in Razer Support

The scroll wheel on my mamba te stopped working

The scroll wheel on my mamba te just completely stopped working out of nowhere i have tried cleaning it with no avail

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3 years ago
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mooonseooo
posted in Razer Support

my razer synapse does not open

can someone please help

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3 years ago
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Rorengar
posted in Razer Support

HUNTSMAN MINI || Nordic layout

The title may be self-explanatory, but as a new razer keyboard arises the important scandinavian question returns! Will the new Huntsman mini be available in the nordic layout?

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3 years ago
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pengstrom
posted in Razer Support

Razer Blade 15 Base 2020 - Fan noise under light load

Dear Razer! I recently purchased a Razer Blade 15 Base 2020 model (with RTX2060). It looks very nice, but I have a big problem with the fan noise when using it for light task such as writing mails, browsing the web or watching Netflix. I can for sure accept fan noise when using it for gaming Battlefield etc, but in case the fan noise (even if lower than when you gaming) is too high even under these relatively light CPU loads. Even when the laptop is cold (i.e been power off for many hours) it spins up the fan way higher than expected. It seem to vary the fan speed quite often too, going from too bad to worse and then back again. It is never dead silent. I have updated all the W10 updates available (still on 1909 as it was shipped with) as well as updated BIOS to lates available (1.03). I use the default "Balance Mode" in Synapse and fan speed to auto. Setting it to manual is not going to making it better since the lowest values you can adjust to is also quite noisy. I re-installed Sy

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P
3 years ago

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