Razer Support

I just starting having an issue with the laptop overheating and shutting down, but only when plugged in. CPU temps go from low 60’s to over 90 within a few minutes.  This happens even while at idle. It’s not overclocked and running in balanced mode.  It will also overheat in efficiency mode. GPU temps are fine.This doesn’t happen when it is running on battery. I also have two OEM chargers and it does the same thing on both.Is there any ideas on why it being plugged in could cause this issue?  Could it be the charge port itself, software setting or???Thank you 

I bought these speakers on October 1st of 2024 and they have been working great, until today.  I was listening to them this morning when I walked out of the room for maybe 10 minutes.  I came back and hit the power button on the speaker without looking and nothing happened.  Did the same again and noted that no lights come on any longer.  I can confirm that the outlet they are plugged into has power.I have read a post about draining a capacitor in the Pro version but do not want to open the unit up and void my warranty, since I am still well within the 1 year period.  Any suggestions for things I can try without opening the sub?  If not, what is the process to RMA this unit?

Hi there, so today I wanted to use my Barracuda X Headset with my laptop via the USB-C Dongle. Before plugging it into the USB-C port the dongle worked fine on my other PC and my Samsung phone. After plugging it into my laptop it neither worked on said laptop and after checking it with my phone it also did not want to connect as usual. On my PC the dongle still works fine for now. I updated the driver on my laptop just in case but it simply does not want to work. When I use the USB-3 to USB-C adapter it works fine, but somehow the dongle won’t get recognized by my laptop and, as stated, suddenly not on my phone anymore.Any suggestions on why this might be? I can somehow make do with the adapter but why did the dongle suddenly stop working with my phone as well. Thanks in advance!

It’s been years since I’ve came back to use Razer Gold to purchase my currecy when i was trying to redeem my razer gold to some specific game currencies, proceeding the transaction needs an authentication code sent to my old phone number which is i dont have anymore and the back up code, which is i dont remember if i even made one before.Please help maybe to change my previous phone number, I have all the details needed to proccess everything , It’s been days ive contacted support and messaged some support and they haven’t reply to anything i hope this one works thank you.

You had better restore my two missing codes. It’s a shame that you guys produce inferior cards and try to find ways to justify your poor production. This is looking like scam to me because why can’t your so called support team restore missing codes to their customers. My next move would be to discourage people from buying these cards and also to file a report with trade agencies. Big shame on you guys. 

Razer does not detect GTA 4 from the Rockstar Games launcher, but it does detect other GTA games from the same launcher. Does anyone have a solution for this?P.S.: When I used to play it on Windows 10, it did detect the game. However, on Windows 11 it detects all the games except GTA 4.

With the announcement of the retirement of Synapse 2, what is the go-forward software solution to support the Orbweaver Chroma? Is Razer finally adding support for legacy devices to new versions of Synapse? Or is Razer trying to create tons of e-waste, essentially rendering tens of thousands of working devices far less useful?

So yesterday, my headset was working fine. Then today when I tried it, no audio was coming out of the right side. I tried to edit the balance option but it wasn’t there in the sound settings. I don’t think it’s a software issue as I connected them to my phone and I still didn’t hear sound on the right side. So does anyone know a fix to this? I am on Windows 11 by the way.

I purchased this mouse yesterday and downloaded the software so I can customize it, but it doesn’t show up there. I tried unplugging it and plugging it back in. I checked if it is in Device Manager, and it wasn’t there. So the last thing I tried was to check my serial number, and I got hit with this: “We are unable to locate your serial number in our database. ”Does this mean that I have been scammed, or is there a fix?

I own Razer Kraken V3 Pro from within the last year, but I have misplaced/lost the dongle. Is there anyway to get a replacement?

I don't know why your products are so complicated, it's more complicated than installing something else, totally unnecessary, going back to the topic, it doesn't detect the microphone and I wanted to reinstall 7.1 and it asks me for the activation code again, when I put in my activation code again it tells me that it is in use

version 2.1.1.0I bind wheel left and wheel right functions to the left and right keys, it work when my mouse open but didn’t work when it connect with Razer Synapse. Resetting the wheel left and right functions to the default function (repeatedly scrolling left or right) is working, but modifying the wheel left and wheel right to any keyboard function is not working. 

My basilisk v3 pro mouse have broken scrool wheel even tho i didnt hit it trow it or nothing. I was playing Minecraft while all of a sudden it starrted stoping and not scrolling. I then opened it and found out that one side of plastic hook is broken what should i do? 

Here is the link to my question in the official forum.        

I recently got the DeathAdder v3 Pro and have begun using it with my KVM between a Windows PC and a MacBook Pro.I can use the mouse wirelessly on my Windows machine, switch to MacBook and still use it wirelessly without trouble, but if I try to switch from Mac to Windows, the mouse will not work unless I unplug and plug it back in. So it seems Windows → MacOS works, but MacOS → Windows does not. If I used the mouse wired, there’s no trouble at all.Is there a setting on Windows causing this? I don’t see why the mouse would be fine to connect when switching to Mac but unable to connect when switching to Windows.IMPORTANT: I am able to switch flawlessly back and forth with another wireless mouse I have. So I don’t believe the issue is the KVM. For the DeathAdder, I’ve tried wireless with and without the adapter.Thanks!

Hi,I have the recently purchased DeathStalker v2 pro, my first Razer product, and noticed some connectivity issues. My current setup is that I have a Gigabyte monitor m28u with KVM switch through which I am switching between my personal PC and working laptop. My mouse and now Razer keyboard (via USB dongle) are attached to the KVM switch, so I can share these devices between two computers.When I switch to a personal PC (Windows 11), where I have Razer Synapse 3 installed, the keyboard works fine, except for some reason, the combination of FN+Menu does not switch between Chroma profiles, but instead the Windows menu pops up.Then, when I switch to work PC (Windows 11), where I don’t have Razer Synapse installed due to limited rights, the keyboard enters into color-browsing mode, FN functions do nothing (except battery status), the volume scroll does not regulate volume anymore, but acts have scrolling function instead...I would like to turn-off keyboard lights or

新しい製品をアカウントに登録したいのですが、すでに登録されている場合はエラーが発生します。　アクティベーションコードがほしい レイザー ブラックシャーク V2 X

So I am an owner of the Viper V2 Pro mouse. I was playing a game and it suddenly turned off. I thought “Okay, maybe the battery is just low” So i plugged it in directly to the power socket. When I decided that i have charged it enough i unplugged it, and now it doesn’t want to turn on. I am pressing the dpi button for 3 secs and it doesn’t work. The light doesnt work either. Razer synapse software shows that it has 100% of the battery, but still the only solution is to plug it in the socket or directly to the pc. Otherwise it isn’t working. I know that there is another thread about this issue but i haven’t seen any solution. I downladed even the newest drivers and nothing works.

Would the Razer Rogue 17 Backpack fit the Lenovo Legion 17ACH6H ?The display is 17.3" but the laptop in itself is a bit oversize.The full dimensions  are : 398.6 x 290 x 24.3-26.2 mm (15.7 x 11.41 x 0.96-1.03 inches)Thanks for the support 

Hi ive purchased a Blackshark V2 X headset but when i want to register it , it says product already registered.SERIAL NO: HN2121D13403722 Please could you send me an activation code to use for 7.1 surround sound

Hello! I got my very first Throne gift credit for a Razer Iskur X - Hello Kitty and Friends Edition but the chair is no longer available in Canada and i see it on the Singapore site. Is there an efficient way for me to order this chair? I’ve lost over $100 due to fees already but should be able to cover the full amount soon.If there’s no way for me to get this chair without paying a lot extra for shipping, etc. i may opt for a Razer Quartz Enki chair once available.Thankies so much!

Hello Razer Support,I’m reaching out because my Razer BlackShark V2 Pro (2020) headset no longer charging, it still turn on but low on battery.The headset shows no LED light when plugged into any USB port,  I’ve also tested it on another computer  and wall charger with no success.I have try the cable with my mouse, and it’s working just fine, it can charge my mousethe dongle still get detected by my computer and it worksi’m currently studying overseas in the philliphines, can you help me or tell me the nearest service center in the philiphines?Thanks in advance for your help!Best regards.

My Blade 15 touchpad mouse scrolling works, but does not recognize any mouse clicks. I’m looking into replacing the touchpad. Has anybody done this, and is Ebay my best bet for replacement part?

I have uninstalled and done everything I could find in an effort to alleviate this issue. Any help appreciated. The software appears to function okay….but my ocd is driving me crazy. :) W11 64 bit

Here are the card details; please tell me when it was redeemed: $25.00PIN:(Removed PIN)Serial #:(removed serial number)Card #:(Removed card number)