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  • 42,275 Threads
  • 60,626 Replies
42275 Threads
U
Uzuti
posted in Razer Support
Synapse 2 doesn't work

Hey there, I have a Kraken Pro v2 and I've been using Synapse 2 ever since I got it. But for some reason it started to have some cracking noise so I've reinstalled it. After I reinstalled I couldn't use it though. It just doesn't let me in the actual program. Even though I have my headset registered it still doesn't work and it doesn't say why. Here is a picture of the program: https://imgur.com/yBPptIh

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Razer.Speedcr0ss
4 years ago
R
R1cknxhin
posted in Razer Support
Audio mic mute button not working

Hey, I recently bought the razer kraken TE And when I connect the usb audiobook controller with my PS4, once I mute my mic using the mute button in the audio mic , I can’t Unmute it again even if I press the button 100 times! Need help...

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4 years ago
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ThePinkFloyder
posted in Razer Support
Kraken TE Not Recognized

Hello, I bought a Razer Kraken Tournament Edition a few months ago and it worked fine without any issues. Today it is not recognized by my PC at all, or in Synapse.I've redownloaded Synapse, I've plugged the THX Controller into another device and it's fine, and I've tried the headphones 3.5mm jack on my phone and PC and they work. The Audio Controller however is not recognized in the device manager, sound control panel, anything. I've even done a Clean install of Windows 10 and still nothing. What is going on and how can I fix this? This headset wasn't exactly cheap and I wanted more than 3 months of use out of it.

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4 years ago
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littleclopeep
posted in Razer Support
Synapse and Cortex stopped working entirely

Hi there! I'm looking for help with my Razer software as it has recently stopped working entirely on my Blade 15. A while ago, I noticed that my computer wouldn't stay logged in to my Razer ID. Every time I would turn it on I would be prompted to log in again, and when I did it would log me out about a minute later. After this problem started happening, I also realized I could also no longer open either Synapse or Cortex (no error message, but absolutely nothing would happen). I had tried a couple of things and even gotten in contact with support, but I ended up canceling the help request because everything randomly started working again. It quickly stopped again and ever since it's been a gamble whether or not anything would work and I just haven't gotten around to seeking more help. Today when I started my computer it didn't ask me to log in, but I instead got an error message saying "Cortex start failed, please try again." I've reinstalled Cortex and Synape, run them as an admi

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4 years ago
stonejpro
stonejproInsider Mini
posted in Razer Support
SSD upgrade directions needed

Hi - I bought a new replacement SSD. I know how to install it - but not sure how the license transfers over for Windows... is there anything else on the original drive that I want to save? -- was planning on doing clean install of games/data etc... thanks for the help!

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stonejpro
4 years ago
N
NvAlexaner
posted in Razer Support
Razero Ouroboros Not Working

Good morning everyone, I have a Razero Ouroboros Mouse, bought years and years ago. Never fell, in perfect status but today the arrow on the monitor is not moving anymore, every button works, but I can't use the pointer.... What can I do?

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H
4 years ago
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scarrblack
posted in Razer Support
The Motherboard on my Blade Stealth is fried

The Motherboard on my Blade Stealth (2016) is fried. The charger still works and since the batteries were internal I went to get it looked at. The batteries had been gone for a long time apparently so it should have still worked if it was plugged in. Sadly, nothing starts up anymore. And since there is no internal hard drive, I can't retrieve any of my files. I tried to contact support but my model is no longer supported. All I want to get the files, programs, and data that was on my PC but I don't even know if that's possible. Any help would be greatly appreciated.

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S
4 years ago
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brisch14
posted in Razer Support
New Naga Trinity not working

Recently bought another Trinity to replace my current one and upon plugging it into my PC, it chimes as if it is being detected, but no lights come on, and the Device Manager describes it as "Unknown USB Device(Device Descriptor Request Failed). I have gone through ALL posts online and done all "tips" so far in terms of changing settings within Windows. Any idea what could cause this?

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B
4 years ago
D
DannyDidIt
posted in Razer Support
Mamba Elite

I bought this Mamba Elite and I dont know why but it doesnt detect the mouse on synapse two and I cant use synapse three because I use a Macbook Pro. Please reply

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D
4 years ago
D
DannyDidIt
posted in Razer Support
Mamba Elite

I was wondering why I cant see my device on Synapse Two and I dont understand because im on a macbook pro and I think that I have to use Synapse 3 to set it up but that is only allowed on Windows.

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D
4 years ago
F
flowsharpGoldenrod220
posted in Razer Support
Synapse 2.0 Won't Detect Keyboard

Recently installed a new CPU and motherboard. Since this installation, synapse will not detect my keyboard. I have tried reinstalling synapse, reinstalling drivers, checking for any kind of update that might be causing conflict. Nothing seems to work. Any bit of help would be greatly appreciated. If it helps, the keyboard is a Blackwidow X Tournament Edition

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4 years ago
A
aboodvic
posted in Razer Support
Button Fix

https://drive.google.com/file/d/14J1g6YCsTWy_Hj-D_9e3AI4HoCEWsD6i I was playing the other day and suddenly the M3 button was not working It feels not right and after that the button just fall in my hand . Is there a way to fix this or it’s over ?

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A
4 years ago
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Eucalyptustodayfast945
posted in Razer Support
Serial Number does not match product number

For some reason Razer opted to use ambigous characters in their product and serial numbers. (Using both zeros and O's, etc.) I am not sure if that is the reason for this issue, but when I attempt to register my new Razer Basilisk Ultimate Mouse, I get the error.,. Item Serial does not match product number. I have quadruple checked both numbers. One note is that the placeholder text in the Product Number field is RZXX-XXXXXXXXX-XXXX My product number starts with RC (not RZ). This is probably no issue, but the prompt implies that all product numbers begin with RZ. Anyway, any help in getting this registered would be appreciated.

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A
4 years ago
P
Parkz87
posted in Razer Support
Want my money back

So I got the raiju ultimate in February from argos at 180.00 pounds it's now July and it's already got stick drift and the Bluetooth keeps disconnecting absolutely gutted what an absolute waste of money I wouldn't mind but it's only gets about 4/5 hours of play a day I could of bought a standard ds4 control and got 15 months out of it could of bought a scruff cheaper

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Razer.Caziel
4 years ago
S
Skyfire123
posted in Razer Support
USB Audio controller i/o issue with Kraken tournament edition

I have a Kraken tournament edition and my issue is pretty uncommon. So basically I use the USB audio controller on my pc and I use the 3.5 mm jack on my laptop. I get both sound and mic input on my laptop (without USB controller) but when plugged in to my pc on the USB controller, I either only get audio output OR mic input depending on which one I used first. So, if I opened discord first, the only one that would work would be my microphone and when I try watching a youtube video, it gives me an error message saying audio renderer error. On the other hand, when opening a game first, the sound will work fine but the microphone no longer picks up any input. Grateful if I could find any sort of guidance on this matter. Thanks in advance!

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Razer.Caziel
4 years ago
T
Trollobirama
posted in Razer Support
Razer Kraken Ultimate Left Ear Cup Light Not Working

I have tried reinstalling synapse, plugging un-plugging the headset, deleting and installing drivers trying the headset on another computer but nothing seems to work is it hardware related? The headset is new I have bought it about 10-15 days before. Anyone else having this problem too? Should I wait for an synapse update?Waiting for your suggestions.

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Razer.Caziel
4 years ago
S
scarrblack
posted in Razer Support
The Motherboard on my Blade Stealth is fried

So recently my Razer Blade Stealth (2016) just stopped turning on. The charger works fine, and when I took into get looked at the internal batteries had stopped working long ago and it refused to work with the dead batteries. Now all I want to do is retrieve the data, programs, and files from it, but the Blade Stealth doesn't have an internal hard drive that I can get the data from. I can't seem to get in touch with anyone at Razer Support, and the site keeps telling me that my model is not supported, I don't even know what is left that I can do. Any advice or help would be greatly appreciated.

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S
4 years ago
D
DinoHunter1105
posted in Razer Support
Nari ultimate for xbox 1 static

My razer nari ultimate for xbox 1 has become very static when there is a loud noise. when I got this headset earlier this month I loved it, but now it has static. Is there any way to fix this?

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S
4 years ago
F
funRoseRedrush844
posted in Razer Support
Loop first time running

Hello I see this topic ( /bsod-in-razer-blade-laptop.55722/#post-521132 ) and I think I have exactly the same issue. I received my brand new razer blade 15 on thursday and I have many issues with it.
The first time I boot the laptop an error message appears 
« The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click « OK » to restart the computer, and then restart the installation. ». So I click on Ok but the laptop reboot over and over with the same message. So I tried with the recovery mode (F9), I finally install windows 10 and all works perfectly. Yesterday, new problem, a blue screen, the system want to repair but it reboot over and over again like before … so I retry with the recovery mode. I reinstall windows like before but this time windows installation loop again and again.. I retry with recovery mode several times but windows doesn’t want to install anymore. Sometimes I have the same message «

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F
4 years ago
T
TheHummingViolet
posted in Razer Support
A Print-Ready file for Razer Blade Laptop Keycaps

Hello! I hope everybody is safe and sound during these trying times, I am looking for a print-ready file for the razer blade laptop keycaps. Any of the below file formats can work: .3ds.3mf.ac.ac3d.acc.amf.ase.ask.assbin.b3d.blend.bvh.dae.enff.fbx.glb.gltf.hmp.irrmesh.lwo.lws.lxo.md2.md3.md5anim.md5camera.md5mesh.mdl.mesh.mesh.xml.mot.ms3d.ndo.nff.obj.off.pk3.ply.pmx.prj.q3o.q3s.raw.sib.stl.stp.ter.uc.x3d.x3db.xgl.xml.zgl.zip.wrl I've been wanting to 3D print custom keycaps, maybe try different colors :3 Thank you :)

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T
4 years ago
E
easybookMyrtleGreen718
posted in Razer Support
Razer Orochi not turning on in wireless mode

Hey, I was using my Orochi like normal and the turned it off, after about an hour tried turning it back on but it wouldn't turn on, put in brand new batteries still nothing. And weird thing is, as soon as I plug it in it works fine. Firmwares are all up to date. Any one got any suggestions?

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4 years ago
E
Ezekiul
posted in Razer Support
Razer Naga Trinity Left Click Issues

Hello, When holding down the left click button the mouse will randomly release or double click. I've had it for almost 13 months now and the issue started about a month ago but is occurring more frequently as of late. I re-installed synapse with little to no effect.

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T
4 years ago
W
Wektoreu
posted in Razer Support
Out of stock item problem

Hi, Recently i tried to buy razer huntsman mini with purple switches. I saw that this keyboard was in stock. I filled every box and put my credit card number. Then i saw error saying that this item is out of stock. I have no order confirmation or something like that. The money was withdrawn from my bank account. What should i do now? Will keyboard be shipped to me?

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W
4 years ago
M
misssappho
posted in Razer Support
Naga RGB no longer changes when using the profile button on bottom of the mouse

I have 4 profiles setup, each with a different colour RGB. When I change the profile in Synapse, the profile changes and the lights update accordingly. However, when I change the profile using the profile button on the bottom of the mouse, the profile updates but the lights do not change. This issue started after the most recent update.

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M
4 years ago
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LiamEuan
posted in Razer Support
UnRegister?

I registered my keyboard under my dad's name by accident (he bought it and I thought it was asking for who purchased it) is there a way to unregister it?

0
L
4 years ago

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