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  • 42,863 Threads
  • 61,473 Replies
42863 Threads
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Reckem
posted in Razer Support
PLEASE HELP!

We just bought a Blade15, charged it, started it, and all that keeps coming up is an error message that says. “The computer restarted unexpectedly or encountered unexpected error. Windows installation cannot proceed. To install windows, click ok to restart the computer and then restart the installation.” We click it, it reboots, then the same message just pops up again. PLEASE HELP, we are noobies that just bought it for our sons birthday. Have no clue what to do next.

1
Razer.Caziel
4 years ago
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gwapozxczxc
posted in Razer Support
Razer Blade Pro 17 Not Charging Properly (switching from charging to not charging)

It happens frequently even if i'm not playing videogames, it changes from plugged to unplugged while charging. Here's a video of what's happening: https://drive.google.com/drive/folders/1YPy9vKSPO_PFPf7MZ2NIB_7u8oyquK8E?usp=sharing

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Razer.Caziel
4 years ago
F
Flagchan
posted in Razer Support
Can I get support to change shipping adress before a product ships

I bought a stick and during the purchase I input my adress as you do. The adress finder didn't have my exact adress even when I changed it then defaulted back to the un modified address. the stick is a gift and it would be cool to see them light up when they receive it.

1
Razer.Caziel
4 years ago
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JoelValdAst
posted in Razer Support
Razer Kraken 2019 left speaker doesn't work

I don't know why but left speaker stop working. Any solution?

1
Razer.Caziel
4 years ago
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TheArcadion
posted in Razer Support
Can't register product

Hi, I've been trying to register my Razer basilisk ultimate + dock on https://razerid.razer.com/products/new, but everytime I try to submit the form, I get an error message saying 'Item serial number does not match product number'. I double checked but everything is filled out correctly. Please help!

1
Razer.Caziel
4 years ago
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DarthAssassin
posted in Razer Support
Razer Blackwidow chroma tournament edition lighting lag

My Razer Blackwidow chroma tournament edition lighting is lagging in game, even during idle but not as bad as when im playing game. Its like 1 fps and stutter. During idle it stutter as well Anyone knows a fix?

1
Razer.Caziel
4 years ago
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byteLightCrimson486
posted in Razer Support
Razer Nari Ultimate sound shuts off

Hello, I just bought a pair of Razer Nari Ultimates and connected them to my computer via the wireless USB connector. If I'm playing a video game and there is only ambient noise, the sound shuts off until something in-game happens. For example, playing WoW last night with a friend and in chat with him. If he didn't talk and nothing was going on in-game my sound, including the music and ambient noise would shut off after about five seconds. It will nearly instantly come back on if something happens to my character in-game or if my friend talks. This is incredibly annoying and at first I thought it was some type of power-saving feature, but I couldn't find anything in Synapse 3 or online describing this action. Pleas help.

1
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4 years ago
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GARNETMelonauto302
posted in Razer Support
Is there a way to disable/enable macros with a keybind?

Imagine this. When I press a keybind, it enables / disables a macro. I have a macro that clicks automatically for me wheh I press down left button or hold it. And when i press that keybind, it activates the macro and when i press left mouse button it clicks for me. But when i press the keybind again, disabling it, the macro doesnt work and the left click functions normally. Is there any way i can set a keybind to disable a macro?

1
G
4 years ago
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RoeBlocks
posted in Razer Support
Razer macro

How can I make my mouse hold left click down? I can only make it click. Have a good day!

1
R
4 years ago
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Kargo12
posted in Razer Support
Where and how do i find my 7.1 surround sound activation code?

Ive bought a razer Kraken X headset and download the 7.1 surround sound app and it said i need a activation code, so i looked on my gmail i looked on the box in the box and everywhere on the internet. its no where to be found

3
D
4 years ago
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PhoenixDraftingServices
posted in Razer Support
Tartarus Pro dropped all Keymaps WTF?!

Tartarus Pro/Synapse dropped all keymaps. The Naga Epic is running fine. The Tartarus has some unlabeled keymap and no macros. Macros are still viewable on the Macro tab. The Chroma settings are still in place. NO recovery option available. If the profile syncs and loses 8 keymaps worth of macros, then I want my money back. It took days to create and map all of them for my use.

0
P
4 years ago
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LevezzeInsider Mini
posted in Razer Support
Razer 15 Advanced - 2080 - Keyboard getting flaming hot!!

Hey, I just got my new Razerblade 15 Advanced with all the best specs a few hours ago. From the first moment I turned it on, it is flaming hot. The CPU/GPU temps that it's showing are good! Around 71C under stress trying to run Overwatch, but the keyboard! Man, pressing the D button for more than a second actually hurt my finger! It is actually burning! What's going on? Anyone else has this problem? I can't believe this is normal, is it? Thanks Lev

3
A
4 years ago
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Hippiekilla
posted in Razer Support
Kiyo-Synapse 3 Issue

My Synapse 3 will not work. It "fails to start" when I try to open it. It was working fine until it froze up in the camera setting section. I couldn't adjust the settings no matter what I tried. I followed the advice on here and uninstalled and reinstalled the software. Now I get this error "failed to start" message. I can't even get in to see if the other issue is resolved. I use this for work and really need to find a fix. Thanks in advance for your help!

0
H
4 years ago
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JOSHUA9898
posted in Razer Support
I can't hear out of my right ear on the Nari Ultimate

So I was in a call with my friend last night and I think I got a razer update. In the middle of the call my right headset ear started to buffer and sometimes it would work but mostly not. It's like theirs something wrong with the speaker but than every time I try contacting razer but I can't get anywhere with them so I'm posting this here.

1
J
4 years ago
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Battousai420
posted in Razer Support
Dose it normally take a year for 3 rmas to be processed?

like 10 days short of a year i have been dealing with the razer team they keep sending it to the wrong place and they wont respond. this is pre pandemic. VERY CONFUSED?!?!?!?!

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B
4 years ago
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BlackHell911
posted in Razer Support
closed

closed

0
B
4 years ago
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klrsil
posted in Razer Support
Battery Bulge/Bloat - 2017 Razer Blade 14"

Hello, Both of our 2017 Razer Blade 14" laptops have a battery bulge under the touchpad. We want to fix the problem via Razer, before looking into a DIY method. We are no longer under the two-year warranty. What is the price point to have a battery replaced and the timeline for it? Ultimately, if we can't resolve this issue one way or another, we will move on from Razer and buy another brand. This is our second set of laptops from Razer, and the first set we went through quite the process to get issues addressed. Thank you.

0
K
4 years ago
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RypieWolf
posted in Razer Support
Razer Nari: Disconnecting and Reconnecting

Hi! My Razer Nari (not ultimate) has been having troubles staying connected to my PlayStation. It continues to disconnect and reconnect even while charging. When this happens it makes a “beep boop” noise. It’s affecting my game play greatly and it would be great if I could get some help. Thanks.

14
W
4 years ago
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Uluj_
posted in Razer Support
Razer Kraken TE static sound

So i just bought a razer kraken te and i have this static sound when i plug it in with the soundcard this doesnt happen with the normal headset cable

0
U
4 years ago
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Lumberbestwatch563
posted in Razer Support
Razer Kraken Ultimate Static sound

Igot my New headset 1 week ago and of the start i noticed this static sound in the background so i started looking around to see if anyone else had the problem or someone else knew a fix. I havent found anything that worked for me. I tried to uppdate drivers, reset the headset, trubbleshooting, and more. Any ideas?

2
U
4 years ago
X
xXDogememezXx
posted in Razer Support
Thx Spatial, is not allowing me to toggle between spatial and stereo

So, none of my applications are showing up.

0
X
4 years ago
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Glittery
posted in Razer Support
Razer Phone 2 proximity sensor

Hi. I got a razer phone 2 last year during the sale, but it is now out of warranty. I put the phone on top of my car, forgot, and ran over the top of it as I drove off. It works fine, has a small tire print over the top grill. However, when I am on Discord calls or just default phone calls, the screen flickers on and off repeatedly, and I can't control it. I wait for it to be in an on state to be able to end calls. I think the proximity sensor is broken. What should I do about repairing this? I also need a new phone case. I saw the razer phone 3 prototype, so hopefully that will be released soon. Thank you.

0
G
4 years ago
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Graydog7
posted in Razer Support
Protected WindowsApps files and profile linking

Sorry if this has been done before... Has anyone worked out a way to link Tartarus V2 profiles to protected ".exe files" like the new Flight Simulator in the WindowsApps folder on Windows 10? You can claim ownership of the WindowsApps folder to open it but not the "FlightSimulator.exe" program file. I tried doing a "Shortcut" but that didn't work either

0
G
4 years ago
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ALT246
posted in Razer Support
Best rams for a razer blade 15 early 2020 with a 2070 super

Which is the best ram out there for my laptop

0
A
4 years ago
Q
quickRUBYRawSienna741
posted in Razer Support
Razor kraken tournament edition not working(?)

Hello, I bought the headset 2 days ago and I am having a lot of problems with it. The first problem is - THERE IS NO AUDIO AT ALL. I need to change the sound settings so the "Razor Audio Controller will set as default because if it isn't I CAN NOT HEAR A THING! The second problem is - I CAN'T save any setting and the THX light is always on. the button DOES NOTHING at all. I can't turn it off only by the Synapse menu and even then it DOES NOTHING. I will NEVER recommend your products or buy them again. Thanks for wasting my money! EDIT: Was able to fix the problem after uninstalling and reinstalling the Razor software. had to change the settings over and over again until it work as it should work. Worst experience have ever had

0
Q
4 years ago

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