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  • 42,276 Threads
  • 60,628 Replies
42276 Threads
D
Dobos
posted in Razer Support
Razer Nari Charging problems?

I'm trying to charge my headset Via my computer and it's not working. I only got the headset 3 days ago and It was working fine for the first 3 days but since today they won't turn on at all, They work with the cable on my phone but there not on. Any help? I've tried installing its new drivers but the headset won't be picked up by my computer since it won't turn on at all. The headset has also been plugged in all night charging but I don't think it has been charging, I can't really tell since theirs no indicator.

21
Q
4 years ago
W
wellsy99
posted in Razer Support
Unable to open Synapse 2.0

I am in a position where I have an Orbweaver Chroma and it is unusable. All the keybinds and macros that I set up are no longer in use and the product has reverted to default. I am unable to open Synapse 2.0 to correct anything or reset my keybinds/macros. Any help/advice would be amazing as I love the Orbweaver

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Razer.Caziel
4 years ago
J
julirom
posted in Razer Support
Synapse doesn't detect Basilisk Ultimate

Hello! I have a some problem with my mouse. I installed synapse 2 on my macbook pro 15 (catalina os), then i opened this app and synapse couldn't detect my mouse ( Basilisk Ultimate), but if i use my razer naga, everything is fine. What's wrong? Who can help me with it? I just see only (PLEASE CONNECT A RAZER SYNAPSE ENABLED DEVICE).

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Razer.Caziel
4 years ago
G
Gearotic
posted in Razer Support
Razer Kraken Activation Key

Hello, I bought a Razer Kraken, I registered but I did not get an activation key. I read the previous topics, the mail was not put in the spam folder. Please send me my key, I don't understand why Razer is making this so difficult.

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G
4 years ago
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yeyoung2002
posted in Razer Support
stealth 13 early 2019 speaker noise..

I bought the laptop yesterday but I hear annoying spearker noise everytime I play sounds on the laptop (music or video). How can I fix this problem? The sound is like somekinda bug flying inside the laptop (wing sound) brr...br....br...br..j..j.j..j.j..j..j.j....g.g.g.g.gg..g.g.g.g.g.g......j.j.j..j.j.j.j.j.j.....j.j... Also I hear to much noise inside the hardware like grgrgrgrgr...grgrg...grgrg..grgrgr... jjj... jjj... jjj. something like scratching

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Y
4 years ago
S
super_sajanas
posted in Razer Support
Power limit throttling on Razer Blade Pro 2019

Hi guys, I need your opinion on this matter. I have been in touch with razer support in terms of high CPU temperatures (90+). They asked me to download intel XTU and show them the statistics. These were the results. It shows power limit throttling. Results in balance mode under stress test: Results in custom mode (CPU and GPU in high mode): Is that normal to get this power limit throttling and negative max core frequency (sometimes after restart it shows positive value - system bug?). When razer support team saw the results, they replied: What is your opinion about this issue? Could you please check on your systems what the results are with intel XTU (takes a few minutes). I would like to find out if there is really a problem with my system or is it normal case among razer blade users.

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S
4 years ago
K
kurisutyan0999
posted in Razer Support
Bought Razer Kraken headphones, after registration does not come the code for 7.1 SURROUND SOUND

Привет. Я купил наушники Razer Kraken, после регистрации я не получаю код на свою электронную почту для 7.1 SURROUND SOUND. Я не знаю, что делать, пожалуйста, помогите мне.

0
K
4 years ago
S
Skizoi
posted in Razer Support
DPI feels slow.

So I just recently switched from a TeckNet M009 Gaming Mouse to a Razer Deathadder Elite but my DPI feels slower compared to my old mouse, the DPI is the same, set to 1000 in both mouses. Yet the Deathadder feels slow compared to the other one. I don't think its the weight of the mouse that make it feel slow because I require more space on my mouse pad now to move my view around compared to the m009. I can't figure out what it is, so I would appreciate some help, thanks!

0
S
4 years ago
N
NicoTing
posted in Razer Support
Razer Kraken 7.1 V2 Mic not working properly when Razer Synapse is not running

Hi all, Yesterday I did some changes on my headset's settings using Razer Synapse, then after exiting the Synapse the mic becomes chappy , but when the Synapse is running its clear. Heres the recorded sound: https://voca.ro/dstKsoTc7zz Heres the configuration: Does anyone knows how to fix this issue? Another question, how to restore default settings of my headset? Thanks, NicoTing

0
N
4 years ago
F
Flankercold
posted in Razer Support
Incorrect sound positioning

Incorrect sound positioning in rainbow 6: siege (mixed up the sound in front of me, behind me, left and right).

0
F
4 years ago
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saltymilk
posted in Razer Support
Razer Kraken Kitty Volume slider not working

The volume slider on my newly purchased kraken kitty (located on the back) when I turn the dial on my screen the volume level appears but doesn't move in anyway it just tells me the current volume number. Im on a windows 10 PC. This headset is new and fresh out the box and was working just a few hours ago.

0
S
4 years ago
H
hardnangry
posted in Razer Support
Slow response for Incident

Hi support, Would appreciate much to expedite this support ticket, its been 3 weeks already and still counting. Issue: Dead pixels (around 4-5pixels clustered) on upper area of display panel of a Razer Stealth Blade late 2019 model. Purchased from Shopee SG where the reseller is RAZEROFFICIALSTORE (https://shopee.sg/shop/132690007/)last April 29, 2020. Item arrived at May 4, 2020 and quickly tested if everything is in order. Lo and behold we have a small lump of deadpixels clustered. Attached photos of the issue.

1
Razer.Caziel
4 years ago
N
Nobongo
posted in Razer Support
Razer Basilisk Scroll Not Working After Razer Synapse Update

My Basilisk has been working perfectly so far, but I restarted my computer yesterday and received an update to Synapse. After it was done my mouse would no longer scroll up and down consistently. It only works on a few sporadic occasions. Please help! Edit: My Razer Synapse version is 3.5.331.33010

1
Razer.Caziel
4 years ago
D
Dyspareunia
posted in Razer Support
Question about USB-A ports for Razer Blade 15 Advanced (mid-2019)

I have question that Razer chat support hasn't been able to answer. Maybe someone with a Razer Blade Advanced (mid-2019) model can help answer, by double checking their units. So I have a mid-2019 Razer Blade 15 Advanced and it has three USB-A ports. The bios has a setting (and it is enabled) to allow the USB-A port to remain energized for external charging of USB connectable peripherals. Now I normally don't use this feature, but recently I noticed that only one of the three has power when the laptop is turned off, specifically, the left-side, front-most USB-A port (the port closest to the "tab" key). I was wondering if this was normal, because I also have two older Razer Blade 14's and they each have four USB-A ports and all four ports remain energized when this feature is enabled. I'm desperately trying to figure out if a) this is normal (working as Razer intended) for the Razer Blade Advanced 2019 model or b) something went bad with the mobo and now other two USB-A ports are n

1
Razer.Caziel
4 years ago
A
Ativeka
posted in Razer Support
About gift card !!

Hello! I tried to contact the Razer support a several times, but didn’t get a response for a long time, so I’ll try here. I want to buy Razer Gift card as a gift to my friend. I live in Europe. But i read that I can only buy and use the gift card only in US? Or is it not true? however, if i can buy the gift card, another question: if, for example, my friends wants to buy a keyboard for 200€, and has a 100€ gift card, can he pay half with the gift card and half with own credit card? I would really like to get a response, its important :( thanks.

1
Razer.Caziel
4 years ago
E
easytechFrostbite453
posted in Razer Support
Razer Kraken Ultimate

Hello i have a Little Problem with the Mikrophone it sems that it makes my foice sound like im in a Aluminun cilinder and i can't figer out why i hope 1 of you knwos why and how i can fix this i hate to return this Headset after the first day off geting it...

1
Razer.Caziel
4 years ago
Y
YellowOrangeAMETHYST636
posted in Razer Support
i need help adding a game

i was trying to add roblox to razer cortex but every time i browse files it wont show me roblox i added it to the desktop too but it wont show it and it only shows folders pls help

1
Razer.Caziel
4 years ago
D
dataquickFeldgrau225
posted in Razer Support
Mouse dpi not working.

I got a Razer Abyssus Lite and I set the dpi to 800 but My mouse feels really slow in games and out of games. Anyone know how to help?

1
Razer.Caziel
4 years ago
F
Firzam
posted in Razer Support
Razer Nari Ultimate Issues

Hello so recently went through a lot of issues with my razer nari ultimate. First of all disconnating and reconnecting abruptly and randomnly. Yesterday the dongle was recognized as Avnera AV6301. So I did ny research and try everything from dongle recovery tool that tell me "no action required" to the pairing tool that tell the same and tried the firmware update that can't detect the verson of the dongle and can't update it as well ... Please help me ~

1
Razer.Caziel
4 years ago
R
retrotoolsMidnight407
posted in Razer Support
Deathadder Chroma cursor get's stuck

With no surface calibration, my cursor will slightly get stuck on a point and wiggle a little before moving again. When I try to calibrate it to my Firefly mousepad the problem only intensifies (the cursor wiggles around a point and gets stuck even more), making it near impossible to navigate to different parts of the screen. Any ideas for how to fix this? I've tried turning my computer on and off, restarting the mouse by hlding down left click, right click, and the wheel, and unplugging it and plugging it back in.

0
R
4 years ago
T
Timocity
posted in Razer Support
Razer Chroma

I have been having chroma issues with my huntsman elite keyboard. It no longer changes lights upon opening a game that has a chroma profile such as overwatch, it also no longer works with the chroma visualizer. The regular light settings work and I can change them as I like but once a game or the visualizer is opened the keyboard will just maintain a solid color. The problem occurred a while ago then fixed itself but now the problem has returned. I have tried reinstalling synapse 3 a few times. Nothing has seemed to work

0
T
4 years ago
R
Rubypulsefront214
posted in Razer Support
Switch replacement

I have problem with my "W" switch in Razer Blackwidow chroma v2, and i have a question Can i use switch from Razerkeychain chroma as replacement and it will works (switch and rgb led)? Or can i replace led in switch?

0
R
4 years ago
T
toyhb
posted in Razer Support
Synapse 3 doesn't work after a while

HI all, I have a problem with Synapse 3, I recently set up my profiles and chromas and for some hours they work fine, but after a while the custom key assignments on my naga don't work anymore, if I open synapse they are all there but if I press I get the default numbers. Now, if I try to restart synapse the Naga and the Blackwidow disappear from the tabs aswell as the studio module. Hope you can help me, thanks in advance.

2
C
4 years ago
K
kobajack
posted in Razer Support
Blackwidow Chroma V2 Anti Ghosting Problem?

The "A" key on my Blackwidow Chroma V2 keyboard does not work when I press the "ctrl" and "shift" keys simultaneously. https://streamable.com/qbtwah

0
K
4 years ago
H
HelloWorldcReaSS
posted in Razer Support
Razer Kraken USB Problem

I have Razer Kraken USB, while im in voice chat on Discord, sometimes sound exploding. I removed Synapse 2.0 but now sounds aren't good. Microphone and headset not working good. I tried to install 7.1 Surround Sound but program want license key now and i haven't any license key for it. I registered my products and system didn't send a message for license key.

1
Razer.Speedcr0ss
4 years ago

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